Conn's Home Plus

Conn Appliances, Inc. (“Conn’s”) appreciates the opportunity to respond to the concerns you have regarding invoice number [redacted]. We have more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that record.  As a reminder, Ms. [redacted]...

may contact Conn’s regarding questions about your purchase by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com.  Ms. [redacted] has stated in her complaint: 1)       that she purchased a television on 5/01/17 and confirmed delivery for 5/02/17; and 1.       she did not receive delivery and that she received an email notification from [redacted] regarding a refund for a cancellation.   Our investigation reveals that; 1.       Ms. [redacted] was contacted the same day her order was placed; and 2.       we have no records indicating that Ms. [redacted]’s delivery was confirmed for 5/02/17.   Our records show on 5/01/17, Ms. [redacted] purchased a [redacted] flat LED TV which totaled $1,926.83.  We show a Conn’s representative attempted to contact Ms. [redacted] on 5/01/17 at 4:07PM to verify and confirm the purchase that was made.  The representative was unsuccessful and left a message which included the callback number 1-866-765-1513 for Ms. [redacted] to return our call.  Our records indicate that Ms. [redacted]’s invoice was canceled at the end of the business day on 5/02/17 due to no contact.   After further review, we found that Ms. [redacted] contacted us the next following day 5/03/17, stating that she received an email from [redacted] advising her that her order was canceled and a refund had been issued.  Ms. [redacted] was made aware that we attempted to contact her to verify her purchase, but due to no contact the order was canceled.  Ms. [redacted] informed the representative that she was provided a delivery date.  However, we have no records on file showing her order had been approved or scheduled for delivery.  Ms. [redacted] was given the option to reorder the television, but our records indicate a new order was not created.   Conn’s appreciate Ms. [redacted] for bringing her concerns to our attention.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.   I want this case open until the complaint is resolved. They have no provided me anything so far. I was told over the phone that it would be 24-48 hours and now this letter states it will be 14days. It has been already several days and I want my interest recalculated because I was overcharged!   
Regards,[redacted]

Thank you for the opportunity to respond to Mr. [redacted]’s complaint.  Our records indicate that on Mr. [redacted] purchased a [redacted] dishwasher which included a limited one year manufacturer’s warranty. Mr. [redacted] declined to purchase an additional Repair service agreement through Conn’s...

HomePlus.   Mr. [redacted] received a copy of the Return and Exchange Policy at the time of purchase.  Our Return and Exchange Policy states: A consumer has 30-days from the date the item is received to return or exchange appliances and electronics with the required 15% restocking fee and if your product fails while under manufacturer’s warranty or Conn’s RSA, Conn's Factory Authorized Service will repair your product according to these warranties.  Mr. [redacted] also signed his invoice acknowledging that he received a copy of Return and Exchange policy. Mr. [redacted]’s [redacted] dishwasher was delivered on 5/27/15 as requested. After further review we show that Mr. [redacted] first contacted us on 8/24/15 stating that the display panel on the dishwasher was not displaying or responding to touch, however he refused service and the work order was canceled.   Mr. [redacted] contacted us again on 9/10/15 stating that the product’s display panel still was not displaying or responding to touch; our repair technician went out on 9/14/15 and determined that parts needed to be ordered.  This service call was canceled due to Mr. [redacted] wanting a second opinion from the manufacturer. On 9/25/15 service was contacted once again and we coordinated with [redacted] to provide service for Mr. [redacted]’s dishwasher.   After troubleshooting with [redacted], Mr. [redacted] was scheduled for service on 10/8/15.  Upon inspection the repair technician determined that the dishwasher needed two rails and a control panel, a part order was submitted; once received, service was scheduled to be completed on 10/16/15.  On 10/19/15 Conn’s followed up with Mr. [redacted] and confirmed that the dishwasher was repaired and was working properly. At this time we have no current work orders for the dishwasher and the product’s warranty expired on 5/26/16. If Mr. [redacted] needs service on his dishwasher he can contact Conn’s service department at 1/855-266-6349 to schedule an appointment, however he will be charged a trip fee for initial inspection plus parts and labor. If we may be of further assistance, Mr. [redacted] may contact our Customer Service Department at 1-877-358-1252.  Kind regards, Kristal W[redacted]

Thank you for the opportunity to respond to [redacted]
concerns regarding account [redacted].  [redacted]
stated she would like her six-month no-interest financing promotion
reinstated.
 
According to our records, [redacted] signed a 30-month
retail installment contract on [redacted]...

2014.  This contract included a 6-month no-interest
financing promotion which expired on [redacted] 2014.  [redacted]
submitted two payments totaling $300.00 which did not pay the invoice balance in
full before the 6-month cash-option expired. 
 
[redacted] also stated she did not want the repair service agreement on the
product she purchased. 
She was informed on [redacted] 2014 that
she would need to fax in a service agreement cancellation request.  We have not
yet received that request. 
Once the service agreement cancellation request has
been received, [redacted] will receive a pro-rated credit for the repair service
agreement. [redacted] can fax that request to ###-###-####.
 
As of [redacted] 2014 the payoff balance on this account is
$1486.54. 
Please note the payoff balance updates
daily.   If [redacted] would like to pay the balance in full, we ask that she call
the day she plans to submit the payment for an up-to-date payoff quote.
 
We value [redacted] as a customer and appreciate her
bringing this matter to our attention. Thank you,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
Conns sent out a new dryer and the problem was correct. The issue can be closed now thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.   Sent: Wednesday, May 04, 2016 6:38 PM Subject: complaint #[redacted]I do have recordings of most phone calls between me and Conn's. Once I suspected foul business practices I started keeping records for  a day in court. There is a questionable 30 day return policy in which employees allege contracts can't be reworked. After delivery of my merchandise I received a satisfaction survey in which I told the Conn's employee that I was not satisfied with the price of delivery and contract. I was just beginning to suspect contract not favorable to me. This call took place in september. Well within 30 days. In October I received another call where an employee mentioned the September and I proceeded to complain about the contract. I am 100% disabled. When I was able to make it to Conn's , I believe the second time, and speaking with the Supv who approved my contract and my contract complaints, and checking my credit then to see if I was actually eligible for the no interest on the tv, he would not accept payment as may confuse accounting when reworking contract. These reasons why I believe contract should be no interest, just for the tv. OR ANSWER THE QUESTION: HOW MUCH AM I PAYING ADDING TV AND DRESSER TO OTHER CONTRACT? I WANT TO REQUEST WE PROCEED TO CIVIL COURT AND LET A JUDGE DECIDE THE FAIRNESS OF CONN'S BUSINESS PRACTICES.
Regards,

Thank you for the opportunity to respond to [redacted].
[redacted]’s additional comments. As mentioned in our previous response, [redacted].
[redacted] returned to her local Conn’s on [redacted] and agreed to add the
adjustable base to her existing contract. [redacted] signed her invoice and
a manual contract acknowledging she was aware of all products and charges that
was being added on her contract; no discount was listed on her contract or
invoice.
 We show on [redacted], [redacted] contacted our
Customer Service Department stating she was suppose to receive a discount of
$800.00 on the adjustable base. However; [redacted] was informed that we did
not have any records showing she was offered any compensation when adding the
base to her contract therefore were unable to honor her request.
 We have included a copy of [redacted]’s
manual contract and invoice for the adjustable base that was added to her
existing contract with our response.
If we may be of further assistance, [redacted].
[redacted] may contact us directly at [redacted].
Kind
regards,
 [redacted]
[redacted]

Thank you for
the opportunity to respond to Ms. [redacted] concerns regarding accounts
[redacted] and [redacted].  Mrs. [redacted]
stated she had a one year “Cash-option” on her accounts but due to a payment
error, the “Cash-option” was lost and she would like it reinstated. ...


According to
our records, Mrs. [redacted] signed a 30-month retail installment contract on
August 20, 2015 which created account [redacted].  She signed a second 30-month retail
installment contract on November 19, 2014 which created account [redacted].  Both retail installment contracts included
our 12-month no-interest financing promotion (“Cash-option”). 
The “Same as Cash” credit offer
is withdrawn on a date being the earlier of 
the failure to make required minimum payments within 10 days of the
scheduled due date or twelve months from the date of purchase.  The “Cash-option” was void on account
[redacted] and account [redacted] due to payments being made timely. 
We are unable to reinstate the “Cash-option”
on Ms. [redacted] accounts due to payments being made timely one the accounts. We
have attached copies of Ms. [redacted] signed retail installment contract, “Cash-option
acknowledgement page and payment history for each account for her records. 
We value Ms. [redacted] as a
customer and appreciate her for bringing her concerns to our attention.

Conn Appliances, Inc. (“Conn’s”) appreciates the opportunity to respond to Ms. [redacted]’s concerns. We have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that record. As a reminder, Ms. [redacted] may contact Conn’s regarding...

questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com.  Ms. [redacted] has stated in the complaint: 1)       She contacted us for repair or exchange for her washer but has not received a resolution; and 2)       She is requesting an exchange on her washer.     Our investigation reveals that: 1)    Ms. [redacted] washer was repaired by the manufacturer on 7/16/17; 2)    At this time Ms. [redacted]’s washer does not meet the qualifications for an exchange.   Our records show on 6/3/17, Ms. [redacted] purchased a [redacted] washer and dryer and elected to purchase a 24-month Repair Service Agreement Plan. Ms. [redacted] elected to pick up her items from our Denver warehouse on 6/5/17.   We researched Ms. [redacted]’s complaint and found that she contacted our service department on 6/28/17 stating that her washer would not turn off.  Ms. [redacted]’s service order was canceled with our Conn’s technician because the unit was being serviced by the manufacturer.   We contacted the manufacturer on Ms. [redacted]’s behalf and confirmed that the unit was successfully repaired on 7/16/17.   We have no further records showing that Ms. [redacted] has contacted us regarding any further issues she is experiencing.                   Conn’s values Ms. [redacted] as a customer and appreciates her for bringing this matter to our attention.

Thank you for
the opportunity to respond to Mr. [redacted]’s concerns regarding account
[redacted].  Mr. [redacted] stated he
canceled her order on October 21, 2015, but did not realize they kept the bedding.
He would like to pay for the bedding and have the account closed. ...


 
According to
our records, Mr. [redacted] signed a 32-month retail installment contract on
October 17, 2015.  Mr. [redacted] canceled
her order and a credit of $7692.55 was applied to her account.  Mr. [redacted] kept the bedding; therefore, owed
the remaining balance on the account.  On
December 10, 2015, Mr. [redacted] called our automated system and obtained a
payoff balance of $300.17. On December 18, 2015 Conn’s began making call
attempts regarding the past due balance. 
We were able to reach Mr. [redacted] on December 24, 2015 and he requested
proof of the remaining account balance.  We mailed a payment history to the address on
file showing the credit that was applied to the account and the remaining
balance owed.  On January 30, 2016 we
were able to speak with Mr. [redacted] and he stated he did not have the bedding
in question and the account should be closed. We spoke with Mr. [redacted] on February 8, 2016
and he stated he did have the bedding and wished to pay the balance for the
bedding only.  On February 8, 2016
submitted a payment in the amount of $271.22. 
 
As a one-time
offer and a gesture of goodwill, we have accepted the payment amount of $271.22
and will close the account.  We have also
reversed any negative credit marks assessed on the account.  Mr. [redacted] will receive a close-out letter
once the maintenance is completed. 
 
Conn’s values
Mr. [redacted] as a customer and apologizes for any inconvenience he may have
experienced due to this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. As much as I would love to accept the 10%, it just would not cover the damages I discovered. Due to the delivery being at night time, the lighting was not all that great in my new home. The fridge was pushed against the wall and I did not see the long scratch against the wall. I didn't think to look at it until I found that the stickers conns had on fridge left marks that will not come off. Then when showing the fridge to my [redacted], he noticed the long crack on the longest drawer, which will need to be replaced. These are all spots that I did not bother checking. I wish I didn't hold so much trust into companies or people, especially with deliveries, but I do and now I suffer with the constant nagging of my [redacted] due to the large purchase of a damaged fridge. I signed the sheet thinking it was just an invoice showing what I purchased. While signing, the delivery man was speaking about giving him 5 star rating when we receive a call, I guess I need to pay more attention to things. How about we meet in the middle? You give the 10% towards the 15% restocking and I'll purchase a similar fridge with same or more cu.ft. Last time I was in conns to file a complaint and ask for a return, the manager showed me one fridge similar to this one, which cost more, so y'all will still be making more money. I buy from y'all quite a bit and have never failed to make one single payment! I believe I've been with y'all for 7 years. My loyalty to y'all should be worth something and y'all taking well care of me for things of this nature would be great to keep a happy, loyal customer that continues to give y'all business for years to come. Thanks for your time!
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Problem:On [redacted] I purchased a Brand New Refrigerator by brand [redacted] from my local Conn's Appliance store. I purchased what was advertised to me as a new refrigerator for $1, 922.33. As a matter of fact, I even financed the total cost of this new refrigerator on a Conns' Credit card. Once the product arrived, it was not in its original packaging, and did not contain an owners manual, or user's guide. Not even a month after I purchased this merchandise, the product stopped functioning. Conn's Explained to me that they need to send a Conn's Repair Representative out to my home for inspection. Conn's then explained since the product was not purchased with this Conn's store Brand warranty, that the problem was out of their hands; and that I need to call Brand [redacted] to have them come out to inspect the product. In good faith I did so. The [redacted] Repair Representative informed me that the [redacted] Refrigerator that I purchased for almost $2,000 is in fact an old/ aftermarket refrigerator, with after market parts; SOLD AS NEW!!! The Refrigerator was even wrapped in plastic like new. Now it is [redacted], and there has been 2 Conn's Repair Representatives at my home, and a [redacted] Repairman and still I have no functioning Refrigerator. I still am paying over $100 a month for a new refrigerator that does not work. I have reached out to Conn's numerous of times to send me a replacement refrigerator. At this point, all I want is due to me as a paying customer... A FUNCTIONING REFRIGERATOR. ?This was filed with Revdex.com already case number [redacted]. I was still working with Conn's because I was told from a representative over the phone that since it was approved from Corporate all I have to do is go into the location that I purchased the refrigerator from and advise them that I want it picked up and they will schedule a time and date. I asked was she sure there was not going to be a problem and how would they know at the store that corporate okay'd the return she stated that it is noted on my account. Of course, when I got to the store they were unaware and the manager Israel stated they he would email corporate to have the system updated.TranslateDesired Settlement / OutcomeDesired Settlement:selectDesired Outcome:I would like my money back
Regards,

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
 
The Purchase itself was not in my name as I stated, It is under [redacted].  I paid for the install. Please search and you will find. We made our first payment yesterday. [redacted] made it as I REFUSE to go in the store.Thank you for your help.Regards, [redacted]

Thank you for the opportunity to respond to Mrs. [redacted]’s additional comments.  As mentioned in Mrs. [redacted]’s last response that was received on 10/04/16; Mrs. [redacted]’s refrigerator is only covered under the limited 1-year manufacturer’s warranty no additional RSA coverage was purchased through Conn’s.  As stated Mrs. [redacted] was scheduled for service on 9/16/16, but called in to reschedule; stating she needed an early morning time frame.  Mrs. [redacted] was rescheduled on 9/26/16; during the inspection the technician reported he reinstalled the freezer door seal and adjusted the temperature control to complete repairs.  On 9/30/16, Mrs. [redacted] contacted us; stating the ice-maker was not functioning.  The technician ordered a new ice-maker and Mrs. [redacted] was scheduled to have service completed on 10/04/16. Since Mrs. [redacted]’s last response; we learned the day of her scheduled appointment she was not available.  Our records indicate we attempted to contact Mrs. [redacted] on multiple occasions dated from 10/05/16, 10/06/16, 10/07/16 to reschedule her appointment to complete repairs, but were unsuccessful.  Due to not be able to reach Mrs. [redacted] her service order was cancelled completely on 10/08/16.  At this time we are unable to honor Mrs. [redacted]’s request to exchange her refrigerator.  Mrs. [redacted] may contact our service department at 1-855-266-6349 to schedule an appointment at her convenience.  If we may be of further assistance, Mrs. [redacted] may contact our Customer Service Department at 1-877-358-1252 Kind regards,  Jana A[redacted]

Thank you again for the opportunity to respond to Mr. [redacted]’s concerns regarding account [redacted].  Mr. [redacted] stated there were added charges on his account he was not aware of. According to our records, Mr. [redacted] signed a 36-month promissory note and security agreement on December 21, 2016.  He agreed to have his minimum monthly payment of $130.11 due on the 21st of each month.  Mr. [redacted] made one payment of $100.00 on February 9, 2017; however, his minimum monthly payment is $130.11.  Mr. [redacted] stated he is also receiving collection calls.  When a payment is late, we routinely begin call attempts to the telephone numbers provided on the credit application, as a reminder to ensure payments will be made timely. It is normal practice for our company to begin call attempts to assist consumers from falling behind on their account. Mr. [redacted] may pay in his local Conn's store, by mail, over the phone, or online where we also offer the option to schedule recurring payments if it is more convenient for him, before the due date. Additionally, if Mr. [redacted]’s pay date has changed, he may benefit from requesting a change of his due date each month. We ask that Mr. [redacted] contact us if he would find this beneficial.Mr. [redacted] stated he was not aware of the insurance charge on his account.  Our records indicate, Mr. [redacted] filled out his credit application through conns.com.  The approval email Mr. [redacted] received instructed him to bring a valid ID, and proof of property insurance (renters or homeowners insurance policy) if applicable.  The email also states Customers are required to have property insurance covering the products they purchase from Conn’s and financed by Conn’s.  Customers have the Freedom to Choose; they can purchase Credit Property insurance offered by Conn’s OR provide proof of homeowners/renters insurance at the time of purchase while in our stores.  Due to this being a secured promissory note and security agreement, the merchandise must be insurance with property insurance, either purchased through Conn’s or provided by the customer under their own homeowner’s or renter’s policy until the contract is paid in full.  In the event the customer has an alternative insurance policy, they are able to send that policy into our insurance department to receive full credit as long as the declaration pages shows coverage from the date of purchase to the present date. Mr. [redacted] signed the Notice of Proposed Insurance page and the Freedom to choose page regarding the insurance. Mr. [redacted] may fax a copy of his homeowners’ or renter’s insurance declaration page to our insurance department at 855-593-5465.  We ask that he notate her Conn’s account number on the fax for faster processing.Conn’s respectfully disagrees that Mr. [redacted] did not receive a copy of his contract as it was emailed to the address on file on the day of his purchase as he gave consent to receive the documents electronically.  We have included copies of his documents for his records.  We are unable to honor Mr. [redacted]’s request to return he merchandise as it is outside of the return exchange period.  Mr. [redacted] was given a copy of our return/ exchange policy at the time of his purchase. Additionally, our return exchange policy is displayed at each desk and on a large sign in the front of the store that can be seen entering and exiting each location. To ensure transparency, our policy can also be found on our website at conns.com.Conn’s values Mr. [redacted] as a customer and appreciates him for bringing his concerns to our attention.

Conn Appliances, Inc. (“Conn’s”) appreciates the opportunity to respond to Mr. [redacted]’s concerns. We have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that record. As a reminder, Mr. [redacted] may contact Conn’s regarding questions by...

calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com.  Mr. [redacted] has stated in the complaint: 1)       that Conn’s has not repaired his desktop promptly and; 2)       no one has returned his calls.   Our investigation reveals that:               1)       Mr. [redacted] was offered an exchange, but he refused 2)       We confirmed a service manager representative and the manufacturer have been in contact with Mr. [redacted] and a replacement model arrived on 6/14/17.   Our records show on 5/10/16, Mr. [redacted] purchased a [redacted] 34” Curved AIO desktop with a 25-month Repair Service Agreement with Accidental Damage.    Mr. [redacted] was provided a copy of Conn’s Return & Exchange Policy at the time of purchase.  Our Return & Exchange Policy states: A customer has 14-days from the date the item is received to return or exchange (computers, computer equipment, and accessories) with a 15% restocking fee.  If your product fails while under manufacturer’s warranty or Conn’s RSA, Conn’s Factory Authorized Service will repair your product according to these warranties.   After researching Mr. [redacted]’s complaint, we found that he contacted us on 4/28/17 stating his desktop displayed an error message indicating the hard drive needed to be replaced.  Mr. [redacted] brought his computer to the store on 5/10/17.  Upon inspection, the service technician was unable to boot up the desktop.       Based on [redacted] warranty terms they require the unit to be shipped to their facility to address any service needs.  We show the manufacturer created an RMA for a replacement that would take up to 2-4 weeks for processing.  Mr. [redacted] was made aware of the process that was taken place.  Due to the delay, Mr. [redacted] was offered an exchange to replace his desktop, but Mr. [redacted] refused since we did not have the exact model available.  Mr. [redacted] informed us that he would wait for [redacted] to send him a replacement unit.  After further review, we learned that [redacted] mistakenly shipped the computer to a Conn's facility however it did not have instructions to send the computer to service, therefore, it was returned to sender.  We’ve contacted Mr. [redacted] regarding his concerns and also spoke with ** on his behalf.  ** has shipped another computer to us for Mr. [redacted] which has been received.  Mr. [redacted] was able to pick up his new computer from his local Conn’s HomePlus on 6/16/17.  Conn’s values Mr. [redacted] as a customer and appreciates him for bringing his concerns to our attention.

Thank you for the
opportunity to respond to [redacted]’ complaint. Our records show on
2/24/15, [redacted] purchased the [redacted] Cream living set which
consist of three pieces (sofa, right chaise and ottoman) and elected to
purchase a 48-month FurnitureGard Plan. [redacted]’...

signed her invoice
acknowledging she received at copy of the FurnitureGard Plan and understood the
coverage associated with the covered products.
 
We researched [redacted] complaint and found she contacted our service department on 6/10/15
stating she needed her sofa and ottoman cleaned due to urine and juice stains.
A service appointment was scheduled for 6/30/15; during inspection the
serviceman found a number of permanent setting stains that are beyond spot
cleaning. [redacted]’ was contacted by our Furniture Claim specialist and
advised that based on the photos provided during inspection; the accumulation
of stains and the overall extraction cleaning is not covered under the Terms
and Conditions of the manufacturer’s warranty or FurnitureGard Plan.
 
We contacted the sales
associate in regards to [redacted]’ claim regarding her warranty coverage.
The sales associate stated he explained to [redacted] during her initial
purchase that the warranty covers spot cleaning and provided her a copy of the
FurnitureGard Plan. We also spoke with both the store manager and assistant
manager who stated they spoke to [redacted] and provided her the same
information regarding her warranty coverage.
 
At this time we are unable
to honor [redacted]’ request; Conn’s has a No Return or Exchange Policy on
all furniture. Based on the serviceman’s report and photos provided, the
damages are not covered under the Terms and Conditions of the manufacture or
FurnitureGard Plan.  
 
If
we may be of further assistance, [redacted] may contact our customer service
department at [redacted]Kind regards,Dyeisha W[redacted]

Thank you for the opportunity to respond to [redacted] concerns regarding her accounts.  [redacted] stated her accounts were supposed to be combined; however, this
process has not been completed yet.
 
According to our records, we received incomplete
paperwork and...

the cash-option letter was not filled out correctly.  We emailed
[redacted] a new form to fill out and send back through our docusign
method, and we have not received it back as of April 17,
2015.
 
Once we the documents are returned to us, we will
proceed with the combining of [redacted] accounts.
 
We value [redacted] as a customer and appreciate
her bringing her concerns to our attention.  Thank you,[redacted]

Thank you for the
opportunity to respond to Mr. [redacted]’s complaint. We reviewed Mr. [redacted]’s
complaint and found his food loss claim was approved for $137.24 due to a functional
failure with his refrigerator. The claim was processed and mailed on 7/24/15.  Mr. [redacted] contacted our Customer...

Service
Department stating the name on the check was incorrect.  Once the error was confirmed we ask Mr. [redacted]
to send the check back and a new check was reissued on 9/17/15.  Prior to receiving the new check, Mr. [redacted]
contacted us via social media stating he still had not received his food loss
check. During the conversation we were informed that Mr. [redacted] had moved to a
new residence but the check was already sent to his previous address. Mr. [redacted]
was informed we would stop payment on the check and re-issue another check. Mr.
[redacted] did provide his current address and we submitted another check request to
be mailed. Our records show on 10/14/15, we mailed Mr. [redacted] food loss check to
the address he provided via social media; we ask to allow 7-10 business days to
receive; no further credit is due.
We sincerely apologize for
any inconvenience Mr. [redacted] experienced during this process.
 If we may be of further assistance, Mr. [redacted]
may contact our customer service department at 1-877-358-1252.Kind regards,Dyeisha W[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
they sale this product in there store and they should stand behind it. they knew that this furniture was knot right when they sold it to me all we are asking of them is to replace it with one that IS NOT BAD.