Conns Appliance, Inc.

Review: On [redacted] I purchased a dishwasher from [redacted] located at [redacted]. I scheduled a delivery and install for [redacted]. The product was delivered on the date scheduled but the technician was unable to install the product because the power cord was too short. The technician phoned a customer service rep to report the product was delivered but not installed due to a short power cord. The customer rep then confirmed delivery with me and that the product was not installed. The technician informed me a credit will be issued for the install charge of $[redacted]. On [redacted], I received a call from the warehouse manager located in [redacted] confirming that a credit was issued in the amount $[redacted] as of [redacted]4. I also received a call on [redacted] from the [redacted] Sales Rep in [redacted], confirming that a credit was issued and I should see it within 30 days. To date, no credit has been issued. I am requesting a credit of $[redacted] be issued to me immediately.Desired Settlement: I want the $[redacted] installation charge refunded to me immediately since no installation occurred.

Business

Response:

Thank you for the opportunity to respond to [redacted]’ complaint. Our records show on [redacted] purchased a [redacted]

dishwasher and [redacted] installation service. On [redacted] received

the dishwasher however; we did confirm that the installation was not complete

on the unit. On [redacted], a concession request was submitted to refund [redacted] in the amount of $[redacted] for the installation charge however; there was

a delay in the process. As of [redacted], we have submitted a concession in the

amount of $[redacted] to [redacted]’ account for the installation fee; please

allow 7-10 business days for the credit to process to the account. We sincerely

apologize for any inconvenience [redacted] experienced as a result of the

delay.

If we may be of further assistance, [redacted]

may contact Customer Service at [redacted].

Sincerely,

Customer Relations Officer

Review: We were given false information to make a sale. When discovered we were told it was too late to do anything about it. Now we are forced to pay for item we would have never purchased if truth was known. We are having to pay more than excepted monthly. All they can do was talk to the employee regarding his actions. We were also lied to about delivary date. As a customer we were just pushed out the door given no options, unable to return item as well without penalty fees. I do not feel like this business should be allowed to function in such manner.Desired Settlement: Revise contract to what were told, making our monthly payment lower as expected.

Business

Response:

Thank you for the opportunity to

address Mr. [redacted] concerns regarding his account. Mr. [redacted] stated he would like his contract

revised and lower the monthly payments on his account.

We are unable to locate an account

with the information that was provided by Mr. [redacted]. If Mr. [redacted] can provide and account number

or an invoice number, we will be glad to research his concerns further.

Review: We called to request a payoff amount during the third month of a 6 month no interest acct. We were given a payoff amount of $[redacted] of which we promptly paid the next day. A year and a half later, we started receiving calls from Conns collections saying that we owed approx. $[redacted] At first, we were told that from the time we were given the payoff amount until the time they received it, interest occurred and that was the reason the acct was not closed. I reminded them that there was no interest. Someone from Conns was supposed to call me back in a few days. After a week, no one called so I called them back. Then I was told that we were given the wrong payoff amount and that it was our responsibility to know how much we owed instead of calling and asking them. The payoff amount we were given was wrong by $*.Desired Settlement: I would like the acct closed. I owe nothing since I paid the amount that I was told we owed. I would like to stop receiving calls. I would like all negative information concerning this matter removed from credit reporting agencies.

Business

Response:

Thank you for the opportunity to

respond to **. [redacted]’s concerns regarding account #[redacted]. **. [redacted] stated he was given a payoff quote

of $[redacted] which they paid off and he has since started receiving collection

calls. **. [redacted] also stated he had a

6-month no-interest finance promotion.

According to our records, **. [redacted]

signed a 30-month retail installment contract on [redacted]. This contract did not have a 6-month

no-interest financing promotion. We do

not have record of **. [redacted] contacting either our automated system or our

customer service department to obtain a payoff balance. On [redacted] remitted a

payment of $[redacted]. This payment did

not satisfy the remaining balance owed on the account at that time.

**. [redacted] did not receive a

monthly statement because he has a payment booklet on the account. He also did not receive additional correspondence

on the account because it was in paid ahead status. Therefore, the next payment wasn’t due on the

account until [redacted]. **s. [redacted]

called on [redacted] stating she received a letter in the mail regarding the

account. She was notified at that time

that there was an outstanding balance on the account and the next payment would

be due on [redacted].

The total amount financed by **.

[redacted] was $[redacted] This amount

included an invoice total of $[redacted] and an insurance total of $[redacted] Finance charges equaled $[redacted] for the life

of the contract which brought the total to $[redacted]. **. [redacted] paid a total of $[redacted] which did

not cover the financed balance.

As of [redacted] the current

payoff balance is $[redacted]. This includes

a past due balance of $[redacted]. Please

note the payoff balance updates daily.

If **. [redacted] would like to pay the balance in full, we ask that he

contact us the day he plans to submit the payment for an up-to-date payoff

quote.

Review: I purchased a tv, sofa, and recliner from this store. Sofa and TV were fine. Recliner came about 2 weeks AFTER it was promised. The day after it was delivered (June 19th) I noticed the cup holders were scratched, the bottom was slightly torn, and when I sat down to use it I pushed the recline button and heard a strange sound and the thing stopped working. I immediatly called the store and was put on hold just to speak to a manger for 25 minutes. I was disconnected and called back and spoke to someone else that took all my information and claimed they put it in the system. Was told someone would contact me the next day (June 20th),nobody did. I called again and they said they would arrange for a replacement. A week went by and still no contact so I went back to the store, was told a manager sent and email and to expect a call soon. Again no contact, no service, no letter, no phone call. Then I went back to the store and was told there was no evidence in the computer that I had ever made a complaint! WOw! Back and forth for a month now and nothing has been done, just the given the run around by every one. Now almost 2 months later still no recliner, and still paying for a broken, useless thing. Customer service keeps calling that they'll bring a new one and never do. I am tired and sick of this horrible service and theft Conn's commits against their customers. There has been numerous attempts on my end to get my recliner replaced, too many to list. And Conn's isnt keeping track of it. They even sent a letter to GE saying that I had never filed a complaint which is a flat out lie!Desired Settlement: I would like a replacement for my broken recliner and a refund for these 2 months that I have been paying for a recliner that doesnt work and is torn. I have tried numerous times to get a new one or for them to just come pick up this piece of crap and nothing!

Business

Response:

Thank

you for the opportunity to respond to Mrs. [redacted] complaint. Our

records show on 11/25/11,

Mrs. [redacted] purchased a Samsung refrigerator with a 48-month Repair Service

Agreement and delivery totaling $2,465.02. Mrs. [redacted] was scheduled

for delivery and received her refrigerator on 11/26/11 in good order. Mrs.

[redacted]’s contacted us on 3/19/14;

stating she had ice build-up at the bottom of the freezer. A service call

was scheduled for 3/26/14;

during the inspection the technician removed the ice build-up from freezer

drain, the refrigerator had a good temperature, and tested ok. Mrs.

[redacted] contacted us again on 8/04/14;

stating she had ice build-up at the bottom of the freezer. A service call

was scheduled for 8/06/14;

during the inspection the technician cleaned out the drain line and the

refrigerator tested up to the manufacturer specifications. At this time

we are unable to honor Mrs. [redacted]’s request to return or exchange

refrigerator; based on Mrs. [redacted]’s service history her refrigerator does

not meet the qualifications. We

attempted to contact Mrs. [redacted], however we were unable to reach her at

this time. If Mrs. [redacted] feels her

refrigerator is still not working properly we will need to schedule a service

appointment to determine if a replacement or repair is warranted.

If

we may be of further assistance, Mrs. [redacted] may contact Customer Service

at [redacted]

Kind

regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

This was incorrectly sent to me. I am not Mrs. [redacted] I am Mr. [redacted] which goes to show how Conns doesn't even know what they are foo by sending me information about a whole different complaint that has nothing to do with me!

Regards,

Business

Response:

The previous response

to Revdex.com# [redacted] was sent in error. Our

records show on 6/07/14, Mr. [redacted]

purchased a Corinthian Lowery reclining sofa and a Southern Motion Tango power

recliner with a limited 1-year manufacturer warranty on both items. Mr.

[redacted] also elected to have his items delivered bringing his purchase total

to $2,062.13. Our records indicate Mr. [redacted] was scheduled for

delivery on 6/09/14; at the time of

delivery Mr. [redacted] found the recliner was damage therefore it was refused but

he received the sofa in good order. Our records show Mr. [redacted]

received his new recliner on 6/18/14 in good order.

After reviewing Mr. [redacted]’s complaint we did not find where Mr. [redacted] has

contacted us regarding any issues prior to receiving his GE dispute on 7/14/14.

At that time Mr. [redacted] was advised we were unable to honor his request to

exchange or return his recliner; however he could contact our service department

to assess his repair needs. Mr. [redacted]

contacted our service department on 8/5/14 and a service appointment was

scheduled. Upon inspection the

serviceman found the A/C adapter was broken and Mrs. [redacted] also pointed out

tears on the bottom edges of both arms and scratches on cup holders. We attempted to contact Mrs. [redacted] on

8/18/14 to advise her that the scratches and rubbed marks were not covered by

the manufacturer’s warranty and had not been reported at the time of

delivery. The A/C adapter was covered

and shipped directly to Mrs. [redacted] we were advised the part was received by

Mrs. [redacted] and has been installed.

If we may be of further

assistance, Mr. [redacted] may contact Customer

Service at [redacted]

Kind regards,

Review: I purchased a sofa set for about [redacted] with warranties. The sofa loveseat chair and ottoman was delivered in [redacted]. When received the product the chair was torn in front of me by the delivery guy and wrote on the delivery paper that it has been torn when the delivery guy pulled the wooden feet from the chair. The sofa creeked and I was told by the store manager to call customer service. The loveseat on the sides bumpy and dust cover had staples out and scratched my daughter in the back. the ottoman top is sewn crooked. Had several repair techs out. the last tech opened the bottom of my sofa and the frame was broken. I told the repair tech that I wanted it replaced and he said that he was here to fix it. So he continued to pound and add screws and nails to repair my expensive sofa that was delivered with a broken frame. I called again customer service the sofa still makes tons of noise when you sit or get up and they said that the sofa was going to be replace. I went in to the store to get and exchange at the metro store and the manager Josiah told me that the sofa is discontinued. I told the manager that I have the whole set. He said call customer service and request that and exchange for the whole set the set is discontinued. Customer service approved that the whole set be replaced. I went in to look at the furniture and there is nothing that I like for my living room that is already painted and all the decorations that I had bought to match the set I bought. The manager Josiah said call back and see if they will give credit to purchase other items in the store since nothing in here in sofas that you like. I called customer service and they said that they had done enough and that no could only replace in furniture. I have had tons of problems with this furniture and they act like they are doing me a favor by replacing the furniture when this is a discontinued item. That is not my fault. If they would have taken care of this in the beginning.Desired Settlement: I would like a refund for the sofa loveseat chair and ottoman plus tax and warranties. This is the worst customer service I have received from any store and will not buy anything from this store again.

Business

Response:

Thank you for

the opportunity to respond Mrs. [redacted]’s complaint. Our records show on [redacted], Mrs. [redacted]

purchased the [redacted] furniture set which consists of four pieces

(sofa, loveseat, chair, and ottoman) with a 48-month [redacted] Plan and

received delivery on [redacted]. At the

time of Mrs. [redacted]’s purchase, Conn’s had a No Return or Exchange Policy

on all furniture except for manufacturer’s defect. After further review of Mrs. [redacted]’s

service history, Conn’s agreed to exchange her sofa under the terms and

conditions of the [redacted] Plan however; the loveseat, chair and ottoman were

up to the manufacturer’s specifications and did not meet the qualifications for

an exchange. Our records show we no longer had the sofa Mrs. [redacted]

originally purchased therefore, as a gesture of goodwill Conn’s agreed to issue

an in-store credit on all four pieces to re-select new furniture. Conn’s is willing to apply the credit to Mrs.

[redacted]’s Conn’s account however; once the [redacted] Plan has been

fulfilled under the terms and conditions, the warranty is non-refundable. If

Mrs. [redacted] would like to have the credit applied to her account she may

contact us at ###-###-#### and reference helpdesk ticket number [redacted] to

process credit to account.

If we may be of

further assistance, Mrs. [redacted] may contact Customer Service at

###-###-####

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. The metro store said that the warranty was going to be applied to the new furniture and now they don't want to refund the warranty. This was a manufacture defect not a claim for the warranty. It is not my fault that this was a sofa that was discontinued, nor that they didn't handle the sofa frame being broken the first call after delivery. This would not have not been a problem but they sent a repair technician for a broken frame instead of replacing when it was not discontinued. This company has the worst customer service. I have pictures of the frame the repair technician wanted to fix and was unable to do so. When I call Conn's to pick up the furniture they said it would be a repo and a repo is if I stop paying the loan. I have been paying this loan all along. This company acts like they are doing me a favor by replacing all the furniture. I worked for [redacted] and that is something that you do since the set would not be complete without the sofa to the set. No one would want a sofa from another set that don't match. If I wanted that I would have purchased an unmatched set. This is extended warranty the furniture has a warranty already and they are trying to keep that when they already had agreed to give that as a credit. I would like the warranties and the set refunded. I have Conn's more than five times to send me an invoice on the charges and the payments and till this day have never received.

Thank You

Business

Response:

Thank

you for the opportunity to respond Mrs. [redacted]’s additional comments. The original exchange option that was offered

to Mrs. [redacted] would have replaced the sofa only. The manufacturer’s warranty covers individual

pieces but not a group. The

[redacted] Plan purchased with us was a 48 month plan from the date of

purchase, as indicated on her invoice. In

order to facilitate Mrs. [redacted]’s request her [redacted] Plan was used

and is considered fulfill therefore we are unable to honor her request for a

refund of the [redacted].

In

regard, to Mrs. [redacted]'s request for a copy of her invoice and payment

history; our records show a copy of the invoice and general loan ledger was

sent on [redacted] upon request.

We have also included a copy of the invoice, general loan ledger and

[redacted] Plan for Mrs. [redacted]’s records.

If we

may be of further assistance, Mrs. [redacted] may contact Customer Service at

###-###-####

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. I also want the tax that I paid for the merchandise. The manager of the metro store said that the warranty would be also included so now they are not going to honor that. The warranty is for stains not for defects on the merchandise. Conns acts like they are doing me a favor by replacing the set. The furniture is discontinued, and this was not a choice of mine the sofa was delivered broken and the furniture was made poorly. The only way that this complaint will be satisfied is if the warranty , tax and the merchandise is returned by refund to check to me because this matter has been since [redacted]

Review: April and May 2014 was reported 30 days late to credit bureaus.

The item Conns Credit Corp is inaccurate because I have never been 30 days late as being reported. The payment was made electronically by check on May 18, 2014, on the Conns website. It posted to the account on May 19th. The ACH did not come out of my checking account until May 20th. On the Conn’s payment website it states, “ it may take up to three days to post onto the account.” This proves that I did make the payment before the 19th of May. I am requesting that the item be deleted to correct the information. This is an ongoing issue since June 3, 2014. On July 7, 2014 I spoke with a representative named [redacted] she stated that Conn’s submitted a request to credit bureaus to remove 30 day late notice.

I later received a letter stating that Conns Credit Corp will not remove the 30-day late marks on my credit report. They also sent me a copy of the ledger showing only when the payment was posted on May 19th. I have proof that the payment was made on the 18th of May for April payment.

They also reported my May 2014 payment 30 days late. [redacted] informed me, Conn’s representative, that the request was submitted to credit bureau to remove the negative information. After following up I found out that it was not done. I am requesting that the item be deleted to correct the information. It would have been 30 days late if it was paid on June 19, however, on the receipt was paid on the 14th.

I am very disappointed with Conns Credit Corp, as I have been a customer since July 1, 2009. I have paid off a total of five accounts and never being late. Its very sad to see this how they treat their long time good paying customers

I also have letters and receipts as proof of these claims.Desired Settlement: I wish for both 30 day late payments to be removed.

Business

Response:

Thank you for the opportunity to respond to [redacted]’s

concerns regarding account #[redacted].

[redacted] stated he assessed a negative credit mark

in April and he has never been 30 days late on the

account.

According to our records, [redacted] processed a payment

in the amount of $205.87 on May 18, 2014.

The confirmation [redacted] received stated the

payment was scheduled to process on May 19, 2014. This payment was past due as of April 18,

2014.

We

are obligated to report factual information to the credit bureaus and are unable

to remove the negative credit marks earned by [redacted]. We have attached a copy of the payment

confirmation as well as the payment history for [redacted]’s records.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,

I am very disappointed in the incomplete response to the complaint filed. Conn's did not respond to my complaint fully. They only responded to a payment that was made on the 30th day not passed the 30th day. They went on to say that the were obligated to report factual information, however, that is not true. They have reported a previous account, that I had a few years ago as 30 days late and had to remove the mark from my credit report. As for the complaint, a Conn's representatives informed me that as long as I don't make a payment after the 30th day I should be okay with no negative marks on my credit. So I assumed that the account was fine until I checked my credit report. I immediately called a Conn's representative about my April payment and I was told that she did not see a 30 day late payment and to send my information to your 30 day error department for removal. I waited a few weeks for resolution and saw on my credit report and they had reported May as well being 30 days late. This is not fair credit reporting practices. I have attached correspondence and documents to support my claims along with the receipt for May's payment which was paid four days before the due date. Because of Conn's error my credit score has dropped as well as the limits on some of my credit accounts due to the reporting of inaccurate information.

Review: On 9/16/2014 I went into Conn's in [redacted] and purchased some furniture and an appliance with the delivery date set to 10/3/14. Everything thing went well and my salesman[redacted] was very professional and courteous. on 10/2/14 I received a phone call to verify my delivery date. On 10/3/14 I received a phone call to verify time and items to be delivered , this is when everything started going downhill. The couch they had wrote up was a completely different color than what I ordered( had wrote up java, the recliner and loveseat were rustic which is what I wanted), that got settled and everything was ok at that moment. Later that evening everything was delivered again everything their men done was professional and honest I was happy. Until they said that was it and I only had one [redacted] I immediately called the store wondering why there was one when it should be two. My salesmen said " I think you are right hold on and let me check" he then got back on the phone to inform me we were both wrong and that was the price for one. I told him that the sign clearly had a number two in parenthesis beside the item and then the price on the other side of the item number so it should be two piers for that price. He agreed and said he thought it was too, until you did subtraction on everything on the plaque which also included a media center and that is when you figure out it was that that price per each pier. I told him that price was ridiculous for one and to have them pick it up when they return on 10/4/14 to deliver my couch. He informed me that since the couch had to be corrected I had to sign a new contract and to come in Sunday, and he would take care of the pier problem for me. So again I was foolishly ok with it and believed this company would be ok. On 10/5/14 I went to a sporting event and left my mother to receive the new couch and see that they got the pier. I returned home that evening to find the pier in the same exact spot they placed it when delivered and when I asked her why her response was " the delivery guys said without a ticket they cannot pick it up". Get in my vehicle and drive across town to the store to talk with manager and my salesman. they said that they should have picked it up and since it wasn't it would have to remain on the contract and then persisted I sign the new one with the right couch on it. I refused but while I was there I had a new washer and dryer catch my eye and purchased them and said when they deliver it they can get pier and my salesman said he would take care of it and that when they did that I could sign the new contract and I agreed. I then received a phone call 10/5/14 to verify delivery for the washer and dryer and when I asked about the pick up the gentleman said he knew nothing about it. I called back to Conn's and the salesman still assured me it was took care of and that they would have the ticket to pick it up. On 10/6/14 in the evening the delivery guys show up with my appliances and again refuse to take the pier because they have no ticket for pickup.( Again these two guys were fantastic and I could not fault them for doing their job). I immediately called the store to ask what was going on and they said it should have been picked up any ways. On 10/7/14 I did the phone survey and required a phone call at the end of the survey. On 10/9/14 I talked to a gentleman that claimed to be in the corporate office and informed him of the issue he then transferred me to a woman in a different department. after telling her what has happened she said that since it was a problem I have had since the merchandise was delivered there should not be a fee for pick up and that the pier should be picked up on 10/10/14. On 10/10/14 I have not heard from anyone today and am seriously aggravated, I called customer service and the woman said she would have someone call me back I said no I want to speak to someone who could fix my problem and preceded to tell and explain everything that has happened. she then says someone will have to inspect the pier and that there is a 15% restocking fee. and that she would have to have someone call me back on 10/11/14. I again said no I have heard that to me times from your company and so far every time has been a complete lie. We somehow magically lost our phone connection after that even though I was on a landline. I then call the store and ask to speak with the store manager who was busy so I left a message and was informed he would call me this evening and again another lie. this is absolutely horrible they false advertise to get you to buy something and then refuse it take it backDesired Settlement: I just want them to get the pier, let me sign my new contract I haven't signed, and not charge me a fee because they false advertised on their plaque

Business

Response:

Thank you for the opportunity to respond to Mr. [redacted] complaint. After researching Mr. [redacted] complaint we found his issue has been addressed and $491.61 was cancelled from his invoice. Our records show Mr. [redacted] signed a new contract and his account was open on 10/18/14. We sincerely apologize to Mr. [redacted] for the experience and any inconvenience that was caused as a result of delay. If we may be of further assistance, Mr. [redacted] may contact Customer Service Department at [redacted] Kind regards, [redacted]

Review: I BOUGHT A MATRESS SET ON *-7-2014 W/ A 48 MO REPAIR SERVICE AGREEMENT & AN ELITE MATT PROTECTOR. BY MID AUGUST I WAS CALLING THEM TELLING THEM THAT I HEARD LIKE IT WAS MAKING A CRACKING NOISE WHEN I WOULD GET ON MY MATRESS. THEY CAME TO MY HOUSE CHECKED IT OUT, SAID FOUNDATION WAS BROKEN, TOLD ME IT WAS MY FAULT. MY TOTAL COST W/INTEREST IS 1,380.15. I HAVE CALLED NUMEROUS TIMES HAVE SPOKEN TO DIFFERENT MANAGERS, ARTURO ON **-1-2014, A MIKE AT THEIR WAREHOUSE, A [redacted] ON **/22/2014 AN ALEX ON *-2*-2014 @ *:2* AM, AND NO ONE RETURNS MY CALLS. I HAVE GONE IN PERSON TO THEIR STORE AND SPOKE TO A JEFF MOXAYGEMBA, WHO TOLD ME TO CALL CONN'S SERVICE PROVIDING ME WITH A NUMBER WHICH IS WHEN I SPOKE TO [redacted], AND AGAIN NO ONE RETURNS MY CALLS!!!Desired Settlement: I WANT THEM TO GIVE ME A BRAND NEW FOUNDATION, IF THAT IS THE PROBLEM. THEY HAVE SAID IT IS MY FAULT AND HAVE DONE NOTHING. I WAS TOLD BY [redacted],ON **/22/2014 THAT I HAD TO MAKE MY PAYMENTS OR THEY WOULD REPORT ME TO THE CREDIT BUREAUS, AND SHE WOULD SEE WHAT SHE COULD DO AND NEVER RETURNED MY CALL. I WANT TO GET WHAT I AM PAYING FOR, IT IS UNJUST WHAT THEY ARE DOING TO ME.

Business

Response:

Thank you for the opportunity to respond to [redacted]

complaint. Our records show on */07/14, [redacted] purchased

a [redacted] queen mattress with a 48-month [redacted] Plan and a

[redacted] Sleeper queen box spring with a 48-month [redacted]

Plan. [redacted] elected to pick up her mattress and box spring from

her local Conn’s warehouse in [redacted], TX; we show [redacted] signed

acknowledging her items were received in good order.

We show [redacted] contacted our service department on **08/14 regarding her mattress; stating the mattress was sinking in

the middle and making a cracking noise. A service call was scheduled for */18/14; during the inspection the serviceman found the mattress had a ¾

inch body impression in the center. The serviceman also inspected the box

spring and found the middle cross beam was broken; the serviceman notated the

box spring had no center support which is not the proper support.

At this time [redacted] mattress and box spring does not meet

the qualifications for an exchange, therefore we are unable to honor [redacted] request. Although, the serviceman found [redacted] mattress

had a ¾ inch body impression this is considered normal with use. [redacted]

Mattress Warranty Information Guide states: sagging and body impressions that

measure 1 ½ inches or less are not covered; [redacted] also requires for a queen

size bed to have an appropriate frame with a rigid center support that extends

to the floor.

We have attached a copy of [redacted] Mattress Warranty Information

Guide in our response.

If we may be of further assistance, [redacted] may contact [redacted] at ###-###-####.[redacted]

Review: Called for service a few times and it was scheduled, but was then cancelled by Conns each time stating it was a bad time for the customer when we never said it was a bad time. My [redacted] took off work each time to meet the repair guy and they never show up. Call the repair service and they tell us Conns cancelled the service call. This is ridiculous and doing business this way could cost the company this customer for good.Desired Settlement: I would like to hear from the [redacted] district manager and I would like our service issue resolved.

Business

Response:

Thank you for the opportunity to respond to [redacted] complaint. Our records show on */06/12, [redacted] purchased

a [redacted] door refrigerator with a 48-month Repair Service Agreement; [redacted] refrigerator was purchased from our [redacted], TX location as a

floor model and he signed acknowledging his refrigerator was received from that

location in good order.

[redacted] contacted our service department on **/06/14 regarding his refrigerator; stating the refrigerator was not

dispensing ice. We attempted to schedule an appointment for service, but

due to a communication error with Conn’s [redacted] service order was

cancelled. The service order was re-opened on **/13/14 and scheduled for service on **/19/14. During the inspection the technician found the icemaker

needed to be replaced. The technician replaced the icemaker, tested the

refrigerator and the unit tested ok.

We attempted to contact [redacted] on **/03/14 regarding his service repair, but we were unsuccessful in

our attempt to reach him. We sincerely apologize to [redacted] for the

experience and any inconvenience that was caused as a result of the delay.

If we may be of further assistance, [redacted] may contact [redacted] at [redacted].

Kind regards,

Review: Purchased washer/dryer set 3/21 delivery 3/23/15. Washer never worked. Followed company protocol via customer service but to no avail. No one ever came out. Keep getting run around. Purchase price $1400.00. Over ten calls made still nothing

Business

Response:

Thank you for the opportunity to respond to [redacted]

complaint. Our records show on 3/21/15, [redacted] purchased a [redacted] washer and dryer both with a 48-month Repair Service Agreement. [redacted] washer and dryer were delivered on 3/23/15; she signed her delivery

ticket acknowledging she received her products in good order.

We reviewed [redacted] complaint and found she

contacted our service department on 3/30/15 stating her washer fills with water

when turned off. A service appointment was schedule with a certified 3rd

party technician ([redacted]) to assess the washer however; the

technician informed us [redacted] was not available when he attempted to

contact her to schedule an appointment which has caused a delay. We verified

with the technician that [redacted] service appointment has been re-scheduled

for 4/16/15; once the technician assess the washer we can determine what further

actions are necessary.

We have included a copy of [redacted] signed

delivery ticket with our response.

If

we may be of further assistance, [redacted] may

contact customer service at [redacted]

Kind

regards,

Review: My move occurred May 7, 2014, when I moved from a room in [redacted] to a two bedroom villa/apt. at [redacted] complex. The movers were quick and eager to move on to the next event, it seemed and I was excited to get out of assisted living. When we arrived at the villa/apt., the movers began to put my belongings away and asking me many questions and I lost track of my silver chest. I was very tired when they left and began to slowly put away the essentials. The sterling silver flatware was left to me by my mother and I haven't used it in several years as I have been recovering from a fall two years ago so I haven't looked for it until recently as I would like to send it to my son. I called the moving co. and spoke with one of the owners, [redacted], who told me that every-one always "blames the movers" but that I haven't had anyone in my apt. except my local son and his family and a one time cleaning lady with whom I stayed. [redacted] also told me he would check his records and call me back; he never did. I hesitated to accuse anyone of taking the silverware, however, after looking everywhere there is no other explanation for where it could have gone.Desired Settlement: The pre-owned value of the sterling silver was $3704.00. It was a service for 12 which included 12 extra teaspoons, 12 iced beverage spoons, 9 serving pieces in a pattern called [redacted] by [redacted] in a wooden chest. There is no price to put on the fact that this set belonged to my mother.

Business

Response:

To whom it may concern,

Review: I have a TV from Conns and when it broke we took it to the store for repair. It took two weeks to be assigned to a tech for repairs. I have talked to several of Conns people on the phone and they said the complaint dept. would contact me within 72 hours. That was over 2 weeks ago? Now I get a call to come pick it up and the remote and power cord were not with it the store told me it would be monday when they would have the missing parts. This will be week 7 why is it taking 7 weeks to get the TV fixed? Why will no complaint dept. call me back it has been one run around after another. I will never buy another thing from them.Desired Settlement: TV back, explaination of why the complaint dept. will not call me?

Consumer

Response:

This letter is to inform you that Conn's has carried out to my satisfaction the resolution it proposed for my complaint, filed on [redacted] and assigned ID [redacted].

Regards,

Review: I bought ** washer model [redacted] serial no. [redacted] on [redacted] I also purchased the warranty through conns. On [redacted] two codes came on the washer [redacted], that day I called the repair center @ [redacted] to schedule a technician. On [redacted] the technician worked on the washer and replaced some electrical lines, two hours later same two codes came on. I phoned the technician about the problem and he concluded the water pump needs to be replaced. He ordered the part on [redacted] and finally replaced it on [redacted]. (Thats 20 days w/o washer).On [redacted] I called repair center once again for the same codes [redacted] came on [redacted] and concluded the pump went out once again. Again the pump was orderd on [redacted] and finally came on [redacted]. That day the technician realized he ordered the wrong water pump and reorder it on [redacted], the pump will arrive here on [redacted] (Thats 18 days w/o washer)I talk to the manager at the service repair department,I also talk to the manager at the resolution department and they all seem to be apologetic witch is fine by me but that does not take away the inconvenience I am going through getting off at work at 6 going to the washateria at 7 and finishing at 9:30 with my two toddlers.Desired Settlement: I would love for them to replace the washer for another brand not [redacted] If theirs a difference I'l be more than happy to pay!

Business

Response:

Review: I have a credit account at Conn's. I was twice sent letters, one thru the USPS and the other thru email that my credit limit had been increased. When I went to the store to use my credit increase, I was told I had to reapply for credit all over again. Then I was told I couldn't be approved unless I added my spouse to my account. According to the letters I received I was already approved. To miss this is completely false advertising.Desired Settlement: I want the credit limit extended as offered or I want Conn's cited for false advertisements.

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] complaint. Our records show on 3/22/14,

Mrs. [redacted] went into a Conn’s location after receiving a promotional offer to

extend her credit limit. Mrs. [redacted] was

advised she would need to reapply for credit to determine her available credit

increase. As listed on the promotional offer Mrs. [redacted] received; this offer is

subject to a credit approval. During the

approval process, Mrs. [redacted] was asked if she had any additional income to

report on her credit application and she elected to add her spouse’s income for

consideration, however she did not want to provide any additional information

that was requested.

After further consideration Conn’s has agreed to extend Mrs.

[redacted]’s credit application. Our records show Mrs. [redacted]’s credit application

was approved for a 12-month cash option and she made her purchase on 3/29/14.

If we may be of further assistance, Mrs. [redacted] may contact Customer

Service at [redacted]

Kind regards,

Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I purchased a complete Sofa Set from Conn's in July 2013. I am currently signed up to pay the furniture out in a year to avoid finance charges. I am current with my payments and I have been a loyal customer with Conn's since 1984. After my recent purchase I noticed that all 3 pieces (sofa, loveseat and recliner) was leaning. I contacted Conn's and someone was sent out to make repairs after a couple of times having to get someone out to make repairs I contacted the corporate office and informed them of my issues with the furniture and how it had been brought to my home defective and repairs had been made a couple of times. I also explained to them that I felt as though it was unfair of them not to just replace the furniture. The lady I spoke with told me that they were not going to do anything but make repairs, when I asked her to just have the furniture picked up, she told me they didn't want it. I then asked her if I stop making my payment would they pick it up and she told me, "no, we don't want it, you bought it, it's yours. I told her again that is was brought to me defective and she said again, "Ms. [redacted] that is your furniture, we don't want it and all we will do is make repairs. I asked her if I was speaking to the corporate office and she said, Yes. I then asked her if this was the highest I could go to turn in and complaint since she refused to help me and she said yes, is that all, I said yes it is and she told me to have and nice day and thanks for calling Conn's. I was devastated after that. I currently have still been making my payments the repairs have been made to my furniture 4 times and I currently have to large boxes in my hallway with parts for more repairs. The repairs being made are on the same parts, they just keep reordering them. I will be calling their service department in the morning to make another appointment for them to come out and make the same repairs. I don't understand how they can get away with selling defective furniture and expect us to pay for it.Desired Settlement: I would like the furniture picked up and issued a refund.

Business

Response:

Thank

you for the opportunity to respond to Mrs. [redacted] complaint. Our records show on

7/2/13, Mrs. [redacted] purchased the Corinthian Red River furniture set which

consists of 3 pieces (sofa, loveseat, and recliner) with a limited 1-year

manufacturer’s warranty and received a free 46” Haier TV with her purchase. On

10/9/13, Mrs. [redacted] contacted us stating the sofa and loveseat was leaning to

the side. A service call was scheduled for 10/16/13; upon inspection the

technician found the back frames leaning to one side on both units due to unit

not installed properly. The technician removed back frames to adjust brackets, leveled,

and stabilized the sofa and loveseat. On 10/17/13, Mrs. [redacted] contacted service

regarding her recliner, stating the unit had a gap and the stitching was not

stitched correctly. A service call scheduled for 10/26/13 for the recliner

however; on 10/25/13, Mrs. [redacted] contacted service again stating her loveseat

and sofa was leaning to the side but was educated a separate service order

would need to be scheduled for both units. On 10/26/13, the technician found

the left arm frame on the recliner was broken and the unit was bent where the

back frame connects and parts needed to be ordered for repairs. A service calls

was scheduled for the loveseat and sofa on 11/2/13; upon inspection the

technician found the loveseat and sofa seat cushions top stitching was not

straight and the middle console did not align with the recliner and parts

needed to be ordered. On 12/3/13, the technician completed all service orders.

On the recliner, the technician re-braced the left arm frame with wood glue,

wood screws, brad staples, and wood braces and also replaced the damaged frame

with new parts in order for the recliner to open and close properly. On the

sofa and loveseat, the technician replaced the arm and middle console cover.

Mrs. [redacted] contacted us on 12/9/13 regarding her recliner, sofa and loveseat;

stating the recliner has and gap and the loveseat and sofa is leaning; a

service call was scheduled upon inspection technician found parts needed to be

ordered however; Mrs. [redacted] did not want to continue with repairs therefore her

service order was cancelled. On 1/25/14, Mrs. [redacted] contacted us stating her

sofa and loveseat was leaning and the handle to recline was not working. Parts

were ordered and on 2/8/14; the technician installed new a mechanism. Mrs. [redacted]

contacted us again 2/18/14 stating the back to the recliner and sofa was

leaning; parts were ordered and installed on 4/5/14 successfully and the sofa

and recliner was repaired. We attempted

to contact Mrs. [redacted] on 4/7/14 to discuss her complaint, but we were

unsuccessful in our attempt. At this

time, Mrs. [redacted]’s furniture does not meet the qualifications for an exchange; if

Mrs. [redacted] continues to have an issue with her furniture, she may contact

Service at 1-855-266-6349.

If

we may be of further assistance, Mrs. [redacted] may contact us directly at 1-877-358-1252.

Kind regards,

Kathryn James

Customer Relations

Business

Response:

Our

records show on 7/2/13, Mrs. [redacted] purchased the Corinthian Red River furniture

set which consists of 3 pieces (sofa, loveseat, and recliner) with a limited

1-year manufacturer’s warranty and received a free 46” Haier TV with her

purchase. We contacted Mrs. [redacted] and

offered an exchange as a goodwill gesture; Mrs. [redacted] reselected a furniture set

of lesser value however the furniture set did not qualify for the free

television. We have reviewed Mrs. [redacted]’s

invoice and found her credit amount was for $2299.97. The furniture she selected was $1599.98 and

the retail value of the television was $499.97.

Conn’s willing to credit Mrs. [redacted]’s account $216.50, which is the difference plus tax.

If I may be of

further assistance, Mrs. [redacted] may contact me at 1-800-280-1514 ext 3277.

Kind regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Review: I bought my furniture at the Lafayette location with an extended warranty in Nov 2011. They are refusing to fix, replace, or store credit me. My furniture has been fixed at least a dozen times. It is not durable like I was told when I bought it. Now they are saying the extended warranty won't cover it cause it's normal wear and tear. I think an expensive piece of furniture should last more than 2 1/2 years. And why did I get the extended warranty. I am asking for a store credit (not even full price) but they keep telling me no and that they won't fix it.Desired Settlement: Store credit to get something that will hold up.

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] complaint. Our records show on

10/29/11, Mrs. [redacted] purchased a Catnapper Cortez reclining loveseat and

sofa set both with a 48-month FurnitureGard Plan. After

further research we found Mrs. [redacted] had service calls on the loveseat and

sofa since December 2011; the technician assessed both units and multiple parts

were ordered and repaired. The last service call we received from Mrs.

[redacted] was on 4/11/14, stating the cushions were sinking and both units were

peeling. A service call was scheduled for 5/1/14; upon inspection the technician

found the right and left seat cushions were peeling on both units. We contacted

Mrs. [redacted] on 5/6/14 to inform her that peeling was not covered under the

FurnitureGard Terms and Condition. As a good will gesture, Conn’s has agreed to

exchange Mrs. [redacted]’s furniture set after further evaluation; Mrs.

[redacted] may visit her local Conn’s store to process the exchange.

If

we may be of further assistance, Mrs.

[redacted] may

contact Customer Service at [redacted]

Kind regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Review: I WENT INTO THEIR NEWLY OPENED STORE ON 06/24/2014 AND FINANCED A MASSAGE CHAIR AND A REFRIGERATOR. THEY WERE DELIVERED ON 06/25/2014 AND THE MASSAGE CHAIR NO LONGER WORKED AS OF 06/27/2014. AFTER NUMEROUS PHONE CALLS AND EMAILS, BEING TRANSFERRED AND GIVEN THE RUN A ROUND, I WAS FINALLY GIVEN THE DATE OF 07/10/2014 FOR A SERVICE TECHNICIAN TO COME TO MY HOME. ON 07/07/2014 I RECEIVED A PHONE CALL STATING THAT THERE WOULD NOT BE A TECHNICIAN COMING TO MY HOME THAT I HAD TO CONTACT THE MANUFACTURER DIRECTLY. I WANTED TO RETURN THE CHAIR AND NOT HAVE IT FINANCED AND I WAS TOLD THAT I CANNOT DO THAT. I AM NOT PAYING FOR SOMETHING THAT DOES NOT WORK.Desired Settlement: I WOULD LIKE THE MASSAGE CHAIR RETURNED AND NOT HAVE TO PAY FOR SOMETHING THAT DOES NOT WORK.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

From: [redacted]

Sent: Friday, July 25, 2014 1:13 PM

To: drteam

Subject: Re: You have a New Message from Revdex.com Regarding Complaint [redacted]

Dear [redacted]

This message is in regard to your complaint submitted on 7/7/2014 7:03:45 PM against Conn's. Your complaint was assigned ID [redacted]

You recently filed a complaint on the above mentioned company. The last we heard from you the issue was not resolved. Please provide us with an update and advised which items (if any) remain unresolved. Please complete and return it as soon as possible.

Are the issues resolved? _____X______Yes _____________No

If yes, when was the issue resolved?

I was contacted directly by the manufacturer of the massage chair and a repair man was sent to my home. It was determined that it was installed incorrectly.

If no, what issues remain outstanding?

________________________________________________________________________________...⇄ />
________________________________________________________________________________...⇄ />
Did you ever file your case through the court system? ___NO ____ If so please include a copy of your filing or judgment for our files.

Signature: _____________________________Date: _________________________

Please respond just as soon as possible to this inquiry. Feel free to email the information to [email protected] ; make sure to reference your case number.

Regards,

Business

Response:

Thank you for the opportunity to respond to Mrs[redacted] complaint. Our records show on

6/25/14, Mrs. [redacted] purchased a Cozzia message chair and 48 month repair

service agreement. Mrs. [redacted] contacted us on 6/27/14 and stated the chairs had stopped working. A service call was set-up then later found Mrs. [redacted] would need to contact this manufacture directly for

assessment.

Mrs. [redacted] has been contacted regarding

her concerns and after further reviewing her complaint we found the initial

service call was set-up in error and we fail to communicate that information to

Mrs. [redacted] in a timely manner. Mrs.

[redacted] stated she has already contacted Cozzia and they found the chair had

not been assembled correctly, the corrections were made and the chair is now

working properly. We sincerely apologize

to Mrs. [redacted] for the experience she had and do appreciate her for bringing

it to our attention. The matter has been

addressed with those involved to ensure it is not repeated. As a gesture of goodwill Conn’s agreed to

change Mrs. [redacted]s first payment from 7/24/14 to 8/24/14. We have also offered her a $100 gift card

that may be use towards her next purchase.

If we may

be of further assistance, Mrs. [redacted] may contact us at [redacted]

Kind regards,

Customer Relations

Review: I have bought at the Conns in [redacted]everal times and have no problems or issues however that last time I bought a dinning set and tv for one of my [redacted],I asked about the rebate for free delivery and was told by the salesman to just fill out the form at home and send it in, I thought that was a little weird as all the other salesmen did the paper work for us and we just had to mail it in. I went home to find out I could not do that. when my wife went to store the following week she was told by the manager that there was no promotion for that week of free delivery, I just feel like we were misled and lied to just so they could get the sale and to be honest I still haven't received the rebate from my last purchase for free delivery.Desired Settlement: I just want the free delivery of $[redacted] credited to my account(s)

Business

Response:

Thank you for the opportunity to respond to [redacted]’s

concerns regarding account #[redacted]

stated he was told he would receive a delivery rebate in the mail for this

account.

As of [redacted] Conn’s no longer offers mail in rebates for

free delivery. The

rebates are instant at the store level.

According to our records, [redacted] signed a 24-month

retail installment contract on [redacted].

At that time [redacted]’s purchase did not qualify for

free delivery; however, due to the confusion, we are willing to credit [redacted]’s account $[redacted]or the delivery fee as a one-time exception and a

goodwill gesture.

[redacted] will receive the credit on account

#[redacted] within 7-10 business days.

[redacted] also stated he did not receive his delivery

rebate for his last purchase on [redacted].

According to our records, that rebate check was

mailed to the address we have on file for [redacted] on [redacted] and has

been cashed.

We value [redacted] as a customer and greatly appreciate

him bringing this matter to our attention.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Review: I RECIEVED A DEFECTIVE COUCH FROM CONN'S ON 1/27-13 THE COUCH IS DEFECTIVE IN WAYS THERE ARE WHARP BOARDS IN THE FRAME OF THE COUCH. CONNS INSPECTOR CAME IN TWICE SAID THE BOARDS WAS WARP AN THE SPRINGS IN THE COUCH WASNT THE RIGHT SPRINGS FOR THE COUCH THE INSPECTOR SAID THE WHOLE COUCH AN CHAIR NEED TO BE REBUILT AN THE SPRINGS AND THE WOOD IS COMING THEW THE FRAME AN CAUSING OUR CUSHINS TO BE RIPPED. WE HAVE BEEN TO COORPERATE A COUPLE TIMES AN THEY SEEM NOT TO CARE WE PAY OUR BILL BUT WE DONT WANT TO PAY FOR SOMETHING THAT HAS CAME DEFECTIVE THAT WE CANT USE AFTER A YEAR WE CANT EVEN SIT ON IT. WHEN WE CALL THE COORPERATE OFFICE THEY ARE RUDE ON THE PHONE AN HANG UP ON US WHEN WE ARE TALKING THEY TELL US WE HAVE NO OPTION ON A NEW COUCH.Desired Settlement: I JUST WANT MY MONEY BACK I DONT WANT TO PAY FOR A COUCH THAT CAME DEFECTIVE FROM THE WHAREHOUSE I DONT WANT MY CREDIT RUINED I JUST WANT WHAT I PAID THEM ALREADY

Business

Response:

Thank

you for the opportunity to respond to [redacted]’s complaint. Our records

show on 1/26/13,

[redacted] purchased a [redacted] sectional set which consisted of four

pieces; right arm, left arm, chair, and square ottoman with a 48-month Furnituregard

Plan on all four pieces. We show [redacted] elected to pick up her

sectional from her local warehouse in [redacted]

We

received [redacted]’s complaint and found she contacted our service department

on8/19/14;

stating the sectional right and left arm seats were sinking in the material

under the cushions was tearing, and the wheels have broken off the chair.

A service call was scheduled for 8/25/14 to inspect all three furniture

pieces.

· The serviceman inspected the right arm

and found the seat and back cushions were flat, deck frame warped and uneven;

tearing through seat deck material and the seat cushions is tearing

underneath.

· The serviceman inspected the left arm

and found seat and back cushions were flat, piping tearing through welt on back

cushions, seat frame warped, and uneven tearing through seat deck.

· The serviceman inspected the chair and

found all four wheels were broken off, frame tearing through welt on back

cushions, seat frame warped and uneven tearing through seat deck.

After

the inspection the serviceman advised [redacted] the damages reported could be

repaired, but [redacted] refused to have any service completed on her furniture

and requested an exchange. At this time we are unable to honor [redacted]’s request for an exchange; however we can continue with the repairs

needed. [redacted] may contact our service department at [redacted] to schedule an appointment.

If

we may be of further assistance, [redacted] may contact us at [redacted].

Kind

regards,

Business

Response:

Thank you for the opportunity to respond to [redacted]’s additional

comments. After further review Conn’s

has agreed to exchange [redacted]’s [redacted] sectional set which

consisted of four pieces; right arm, left arm, chair, and square ottoman. [redacted] has been issued an instore credit

of $2,049.96, which is the original amount paid for the four pieces. [redacted] may visit her nearest Conn’s to

reselect and schedule delivery.

If we may be of further assistance, [redacted] may contact

us at [redacted].

Kind regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

I have decided to accept the credit to my account of the cost of the defective furniture I purchased and received , only because I was told by [redacted] that that was my only option. That I could not get my money ive paid in and getting out of the ridiculous contract I was persuaded to sign with not realizing the sales man [redacted] added an extra 3,000 to my contract for unnecessary accidental insurance and all types of other costs that really weren't needed I was 22 when I originally got lured to sign the contract. I spoke to [redacted] on Thursday she said they were putting the info in their system that they decided to give me the exchange credit and she was to get back to me on Friday the 17th. I received a call from another person telling me that I could go pick out new furniture. I expressed to the person that I had issues with the past due balance I have with conns and she said she couldn't help but she would leave a message or put it in the system. Im guessing neither of those things were done. I have gotten no response since Friday. Since Friday the 19th I have been calling [redacted] and leaving messages, still no response and it is 4 pm on Wednesday 22nd. My reason for wanting to speak with her is because I have already tried talking to the credit collectors that have been calling my phone 30 times a day since august 26 when I missed my first payment EVER because of the horrible service I was getting from conns after I made my initial complaint about my furniture being defective from day one. I even went to the corporate office in [redacted]. They didn't even want to help me as I have informed you. So therefor I didn't not pay the bill on august 26 or September 26 because of all the lies they were telling me and the horrible service and no one wanting to see what the problem was they just wanted their money. I thought if I didnt not pay they would actually call me asking what they could do to help and find out why I hadn't paid the bill for the first time ever. That was not the case I have not been able to use my cell phone since august 26 because of all the credit calls. I've explained to the creditors that I would have never missed a payment if I hadn't got DEFECTIVE furniture from their business. I would have never missed a payment if Conns were doing what they should have done to help me get something figured out, instead they continued to not care and lie and give me the constant run around and take advantage of me. I had never missed a payment and never intended to nor have I been late. My credit is on the line I have over a $6,000.00 contract with this business and they had no intentions of helping me and ruining my credit because they didn't wanna give me my money back and let me be done with alll this stressful mess and unprofessional service I have got since the day I requested help from them for costly furniture that was DEFECTIVE. I feel that I should not be responsible for the past due amount because I would have paid it with no problem as I always have if I would have got the adequate response any paying customer should have! I feel that they should wipe the august and September off of my credit and let me just start paying my bill as usual with no negative effect on my credit and payment history. This situation is out of my hands but its really important, I don't want to be penalized in the future when I would like to purchase a house or new car or anything because conns wanted to ignore me and not do the right thing by just giving me my money back for 2,000 dollars worth of DEFECTIVE furniture and a 6,000.00 contract or at least acknowledging the fact that I received DEFECTIVE furniture from their warehouse. The only time I received any type of breakthrough in ANY way with this company is when I contacted you at the Revdex.com. If I would have not contacted you they would have never done ANYTHING to help me at all and would have just ruined my credit. They had no intention of helping me or exchanging or refunding anything until you contacted them. My future is very important to me and if I would have known they sell merchandise in this manor and treat their paying loyal customers this way I would have NEVER stepped foot in a conns facility! Im disgusted with all that I have been through with this company all the long phone calls and trips to the stores and corporate with nothing but disappointment on my end. I have to work to pay my bills and I have taken way too much time out of my busy life these past 2 months trying to fight and get whats expected of such a known company whether it be me taking off of work for the two different inspectors who came out on two different occasions with no supplies or on the phone trying to get feedback.feedback. Im wanting to get this matter resolved I have endured so much unwanted stress and headaches from this situation. I really appreciate everything that the Revdex.com has made possible and all your help. There would have been nothing positive if it werent for the Revdex.com. Thank you

Review: The delivery team from Conn's caused damage to a 3 month old side by side refrigerator when moving it to the garage. Initially I was told by the delivery team supervisors and the person that has the delivery contract that they would replace the doors on the refrigerator. Now they state that the doors cannot be replaced and the third party regional manager made a "take it or leave it" offer of $150.00. This refrigerator when purchased on [redacted] costs $[redacted] plus tax.Desired Settlement: The desired outcome is to have he side by side doors replaced.

Business

Response:

Thank you for the opportunity to respond to [redacted]’ complaint.

We received [redacted]’ complaint and found upon receiving delivery on his new

GE refrigerator purchased from Conn’s, our 3rd party delivery team

[redacted] damaged [redacted] refrigerator when attempting to move the unit

to his garage. We submitted [redacted]’ concerns to [redacted] for further review; [redacted]

informed us they offered [redacted] a $150.00 price concession for the damages

on the refrigerator however; he declined the concession. Conn’s assisted [redacted] in

attempts to locate a replacement door for the [redacted] refrigerator however; a

replacement door was not available for the model [redacted] purchased therefore,

Conn’s has agreed to exchange the damaged [redacted] refrigerator. [redacted] will

be contacted with the first available date of delivery. We sincerely apologize

for the experience and any inconvenience [redacted] experienced as a result of

the delay.

If we may be of further assistance, [redacted] may contact us at [redacted].

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.