Conns Appliance, Inc.

Review: Ever since day 1 ([redacted]) my [redacted] and myself [redacted] financed the washer-dryer combo-1pc/[redacted] Model/Serial ([redacted]) which was on clearance and was the floor model through Conns HomePlus ([redacted])and we have had problems with the customer service such as them not being able to deliver the product on time. We financed the unit and it was promised to be delivered within 2 days, well needless to say I had to pick it up and install it myself. The washer/dryer combo worked fine until ([redacted]). My [redacted] called the service center that day and sceduled the only open appointment ([redacted]) for the service people to come fix/inspect the unit. A **ntleman came and inspected the unit and said he would need to order parts to fix it which was a heatting element for the dryer,struts and shocks for the washer and it could take 3 to 5 days for them to arrive. The parts arrived on ([redacted]) which is when my [redacted] got a call to schedule a repair day. The service center was trying to **t the appointment made for [redacted]) but because my [redacted] and I work she asked for a different date and they offered next [redacted]) but still we both work so she asked for maybe [redacted] coming up ([redacted]) and they agreed. Well ([redacted]) came and she yet again got a call from a **ntleman that said well I was going through the parts ordered and relized that even though they have the ordered ones they need another part which would take an additional 3 days to 5 days maybe lon**r.. My [redacted] then went on telling the **ntleman that this is crazy because we have been waitting for 3 weeks already for parts and labor. The service **ntleman then said because of all the problems with this wash/dryer combo and how long it was taking he was going to put in a ticket/email to **t my unit replaced with another one.Desired Settlement: The repair of the unit at a resonable time frame so I dont have anymore expenses from going to do my laundry at the laundry mat plus a refund of the money spent on having to use the laundry mat and live up to their 100% customer service satifaction or if the whole unit is replaced no out of pocket cost even if it has to be replaced with a newer model.

Business

Response:

Thank you for the opportunity to respond to **. [redacted]’s

complaint. Our records show on [redacted]; **. [redacted] purchased a [redacted]lpool

stackable washer and dryer with a 24-month Repair Service Agreement Plan.

We received **. [redacted]’s complaint and found he contacted our

service department on [redacted] stating the bottom washer drums bang and makes

clicking noise during all cycles and the top dryer takes a long time to dry

clothes. A service appointment was scheduled for [redacted]; upon inspection the

technician found parts were needed to complete repairs. Our records show there was

a delay receiving the parts necessary to complete the repairs therefore on

[redacted]; we submitted a request to exchan** the unit.

On [redacted], Conn’s approved **. [redacted] to re-select another

stackable unit in the amount of $[redacted] which was the original amount paid for

the unit. Our records on [redacted]; **. [redacted] received his new ** stackable washer

and dryer. As a **sture of goodwill, Conn’s also submitted a $100 gift card to

be mailed to **. [redacted]. We sincerely apologize for any inconvenience **.

[redacted] experienced as a result of the delay.

If we may be of further assistance, **. [redacted] may contact us at

[redacted].

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.] I [redacted] do not agree that the matter is solved. From the very start my [redacted] and I have had problems dealing with the washer /dryer combo, them (Conns) had problems **tting it to my home, it needing repairs, a month of waiting for the unit to be fixed, the day comes for it to be fixed and not enough parts were ordered, waiting another week or so for an approval on an exchan**, calling to make sure they (Conns) have a unit to beable to exchan**, being told one thing but when my [redacted] and I **t to the store ( I was distracted/ not paying attention and wrote it down wrong), Then go talked to both mana**rs at that store and they were both not very nice at all ( just give them a refund to be done with this and them and **t them out of my store). Through all the problems with Conns they offer a $100.00 Conns gift card thats it take it or leave it thats all we will do... Really! of course its no problem for them because they are not out of pocket nothing its just going to come right back to them. Im now out of pocket for having to go to the laundry mat to do my laundry for a month, out of pocket hundreds for financing the first washer/dryer combo and now Im out of pocket hundreds for the new one aswell! How is that in any shape or form fair or just?

Review: I've purchased two [redacted] love seats from Conns. I had service work performed in June 2014 for foot rest metal mechanisms. After service was performed, one of the mechanisms had an issue and I was declined service due to being beyond my year warranty.

Warranty information provided by Conns from [redacted] states as follows:

Lifetime Warranty - The wooden frame, fiber filling (on zippered areas), primary seat cushions, seat springs, and any other metal parts in this furniture are warranted to be free of defects in workmanship and materials for the lifetime of the mechanism. "Lifetime" means the normal, useful life as determined by the manufacturer.

How to obtain Warranty Benefits - To obtain benefits under the warranty, contact the dealer from whom you purchased this merchandise.

After presenting this information to Conns on several phone calls to Conn's customer service, Conn's service department, and Conn's Corporate Office, I've been told Conn's will not perform warranty service on my product in which I am still paying because I didn't purchase their extended warranty even though warranty information provided by Conn's states otherwise.Desired Settlement: I would like either a repair or replacement of the defective merchandise provided by Conn's.

Business

Response:

Thank you

for the opportunity to respond to Mr. [redacted] complaint. Our records show

on 6/9/13, Mr. [redacted] purchased a

Corinthian loveseat and sofa which came with a Limited Lifetime warranty.

We reviewed

Mr. [redacted]’s complaint and service history and found Mr. [redacted] contacted us on

5/27/14, regarding his loveseat; he stated the recliner gets stuck and wood was

exposed. A service inspection was set-up

and the serviceman found the mechanism was bent, the cushion had collapsed and

the arm cover stitching was coming undone.

The mechanism was ordered however the replacement seat cushions were

denied in error. Mr. [redacted] contacted

our Customer Service department and after further review we did see that the

seat cushion was under warranty there we agreement to replace them as outlined

in the warranty terms and conditions.

The cushions were ordered and received on 9/25/14. Mr. [redacted] was informed that the warranty does

not include the fabric and other covers.

Conn’s would like to apologize for the inconvenience Mr. [redacted] had while

attempting to get his loveseat repaired.

The matter has been addressed with those involved to ensure it is not

repeated.

If we may be

of further assistance, Mr. [redacted] may contact us at [redacted]

Kind

regards,

Business

Response:

Thank you for the opportunity to

respond to Mr. [redacted] complaint. Our records show Mr. [redacted] did contact

us on 10/2/14 and the left side mechanism has been ordered for his

recliner. The mechanism will be shipped

directly to Mr. [redacted] once received he may contact US Quality Furniture

directly at [redacted] to schedule an appointment to have it

installed. We sincerely apologize to Mr.

[redacted] for the experience he has had regarding this repair.

If we may be of further

assistance, Mr. [redacted] may contact Customer Service at [redacted]

Kind regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Review: I tried to do a payoff on my 2 accounts on 2/**/14,gave the representative my (checking)account information. Some how he posted a payment of $440.34 in the account I gave him and $1718.94 into my other account(WHY HE SPLIT THE PAYMENTS,I DON'T KNOW)which caused an overdraft on one of my accounts. I called on 2/** and spoke to another rep that morning because I was wondering why the payment for $1718.94 wasn't showing up on my bank account and that's when I went to my bank that day and learned that they posted to the wrong account. I called again after leaving the bank and was given a ticket # and was told to call back on 2/**/14. I called on 2/**/14 and was told to fax over my bank statement for the return item fee,so that I can get my $25.00 refund and tried to make a 2nd attempt to payoff the rep told me that the system wouldn't let him accept the payment because the account was showing paid and closed. Basically he didn't know what to do even after speaking to a manager. I told him I will call back on 2/**/14 for an update on how I can pay off account. I checked my bank account today and saw the credit from conn's for $25.00 and another return item fee from Conn's on 2/**/14 (they were debiting out of wrong account AGAIN). After I was told that they couldn't take my payment on 2/**/14 when I called. That is bad business for me they don't NEVER EVER have to worry about me buying from them EVER again or refering. In the meantime I have transferred money from the account they were originally suppose to debit to the account they are trying to get the money out of and also I faxed over the return item fee to the number I was given before. I hope they get this money and everything correct the next time they debit from my account. This was stressful dealing with them about this issue. If they debit out of my account after they get the $1718.94 for same amount their will be legal issues. I don't have time to deal with incompetent people. Definitely bad business for meDesired Settlement: Just want my refund of $33.00 for return item fee posted on 2/**/14.

Business

Response:

CASE ID: [redacted]

Thank you for the opportunity to respond to [redacted] complaint. Our records reflect that [redacted] contacted us regarding payoffs

for account #[redacted] ($1718.94 plus $3 processing fee) & [redacted] ($437.34 plus $3 processing fee) on 2/**/14. This would be 2 separate transactions

because there are two accounts. The agent processing the phone payment, failed

to update [redacted] payment information.

[redacted] contacted us regarding this matter and after

submitting the bank statements proving the error, the $33 NSF fee was refunded

to the customer as of 3/*/14. We apologize for the clerical error.

If we may be of further assistance, [redacted] may contact

us directly at [redacted]

Kind Regards,

Conn’s Customer Relations

Review: I purchased a white L shaped couch in 2012 with the RSA warranty at $70 per piece of the couch. Since I have purchased the couch I have had nothing but problems with it. I have had technicians out about 6-8 times to correct problems with the couch. After the last issue with the couches arm collapsing and the replaced leather not matching, I received a call that I could go into any conns to find replacement couches. When I got to the Webster location ( conns would not disclose my options when I called the Beaumont location, they sent me straight to Webster location to talk to them). When I arrived on 6/9/2014 the Webster location notified me that I had store credit and could spend $1100 in new items. I am still paying on the couches with conns credit account. I am so unhappy from the pick up location to getting this couch repaired I DO NOT WANT ANYTHING ELSE FROM CONNS. Also it does not make sense to be paying for an item that I a retuning ! ( in reality if I don't want anything that means I would be paying interest on a store credit! Is that even legal?Desired Settlement: I would like a refund instead of a store credit for items I do not want ! That would be like paying for a root canal from a dentist and not getting the root canal. Why get another item from the company If I am more than dissatisfied?

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] complaint. Our records show on 3/14/14, Mrs. [redacted] purchased a Albany Naples furniture sectional which consists of two pieces (left and right sectional) with a 48-month FurnitureGard Plan and elected to pickup items from Conn’s warehouse in Dallas, TX. After reviewing Mrs. [redacted] service history, Conn’s agreed to exchange Mrs. [redacted] furniture as a good will gesture and issued her an in-store credit on both units to re-select. Mrs. [redacted] did express that she could not find anything in the store to re-select and instead wanted credit refunded. We contacted Mrs. [redacted] on 6/11/14 to discuss her options; Mrs. [redacted] stated she did not want to exchange her unit but to have a credit applied towards her account. Mrs. [redacted] was informed that in order to issue a credit to her account she would need to return her furniture and we would process the credit to her account. Once Mrs. [redacted] has returned her furniture the credit will be processed.

If we may be of further assistance, Mrs. [redacted] may contact Customer Service at [redacted]

Kind regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Well ms [redacted] authorized me to return my furniture for full credit to the Webster store. So on June 14th I rented a Uhaul, placed the furniture in the truck and took the furniture to the store. The manager who has worked for conns for 30 years told me that Ms [redacted] did not call him and let him know I was dropping off the furniture. Therefore he told me I was not able to drop off the furniture and if I did that if someone took the furniture, they were not going to be liable. He basically told me to leave. Now on Saturday , there was no one to help me in the matter. I had the email that is listed here on my complaint from Ms [redacted] and even showed this to the manager. He called a MR [redacted] and he told me that that person is not going to do anything either. I have tried to call ms [redacted] since Saturday and have not gotten a call back. So I still have the furniture and a 40$ expense to UHAUL. I am more than unhappy at this time and I feel that they need to pick up the furniture and pay me back for renting the Uhaul .

Review: My payment of $87.80 was due on [redacted]. 20, 2014 and I have a 10 day grace period to pay my bill, which would ultimately make the last day my payment is due to be due on [redacted]. 30, 2014. I made my payment, online, through Conn's system on [redacted]. 30, 2014 at 8:06 P.M. CST. For whatever reason, the payment was not posted to my account until [redacted]. 31, 2014 and Conn's has now applied a late fee to my account. Regardless of when the company decided to process my payment, the payment was made within the grace period and I should not be penalized for how or when they process their payments. The [redacted] that I spoke with refused to remove the late fee.Desired Settlement: I do not remember what the exact amount of the late fee, but I would like the late fee removed from my account and if my account was stripped of the "cash option" because of this, I would like my "cash option" status reinstated on my account.

Business

Response:

Thank you for the opportunity to respond to [redacted] concerns regarding account #[redacted] stated her payment was due on [redacted] 20, 2014 and

she has a 10 day grace period on the account. She made her payment online

through Conn’s system on [redacted] 30, 2014; however, the payment did not process until

[redacted] 31, 2014

which caused her to assess a late fee and to lose her Cash-option.

According to our records, [redacted] signed a

30-month retail installment contract on [redacted] 6,

2014.

That contract included a 12-month no-interest

financing promotion.

Her payment is due on or before the

20th of each month; however,

she will not assess a late fee if the payment is processed within 10 days of the

due date.

Conn’s does not offer a grace period on the retail

installment contracts.

[redacted] received a payment confirmation stating

that she processed the payment on [redacted] 30, 2014 with a payment date of [redacted] 31,

2014.

We have attached a copy of that payment confirmation

for [redacted] records.

As a one-time goodwill gesture, we will reverse the late

fee of $4.19 assessed on the account and we will reinstate the

Cash-option.

Going forward, we ask that [redacted] submit her

payments on or before the payment due date to avoid future late

fees.

We value [redacted] as a customer and appreciate her

bringing this matter to our attention. Thank you,[redacted]

Review: On many occasions, I have asked specifically to have Conn's stop harrassing me on the phone about my late payments. I am refusing to make another payment on an account that they have added insurance that I never wanted to begin with. They never asked me if I wanted it and I felt rushed in signing any agreements because the store was getting ready to close. I have tried since the beginning of the loan, to have the RSA insurance and warranty insurance cancelled and I kept getting the run around from each department while calling several departments to get answers. I am tired of the calls and I am not going to pay interest on insurance too. I have repeatedly asked Conns to redo my contract, or fix it and they have yet to do so. I am so tired getting 10 calls a day to make a payment when they won't fix my account.Desired Settlement: I want the full amount of the insurance and interest I paid on the insurance from the beginning of the loan and I was credit for the first payment I made that they used to extend my loan without my consent.I want them to take me off their automated call system and I want the harassment to stop. I have the bills the prove how often they call me every day. Please have this stopped. I would appreciate someone to call me on this issue, if you can. My number is [redacted].Thank You[redacted]

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] concerns

regarding account #[redacted]. Mrs. [redacted] stated she has asked to have the

insurance and warranty removed from her account but we have failed to do

so.

According to our records, Mrs. [redacted] signed a 32-month

retail installment contract on July 17, 2013. The signed contract included property

insurance as well as Repair Service Agreements on both the computer and the

television.

Mrs. [redacted] received a pro-rated refund for the

repair service agreements on December 24, 2013 in the amount of $723.98.

Due to this being a secured retail installment contract purchase, the

merchandise must be insured until the contract is paid in full. In the event

the customer has an alternative insurance policy, they are able to send that

policy in to our insurance department to receive full credit as long as the

declaration page shows coverage from the date of purchase to the present

date. Mrs. [redacted] faxed in a copy of her declaration page proving she had

insurance; therefore, the property insurance was credited in the amount of

$538.63 to the account on May 14, 2014. This includes the insurance price of $401.96

and the finance charges for the interest of $136.67.

We are unable to re-write Mrs. [redacted]’s contract because

the contract was signed on July 17, 2013; however, we have honored her request to cease

all calls to the phone number associated with this account. If she would like

to remove the cease and desist request Mrs. [redacted] can contact us directly and

we can remove the cease and desist.

The current pay-off as of June 11, 2014 is

$2,460.82.

This includes a past due balance of

$341.04.

If Mrs. [redacted] would like to remit payment for the

past due amount, she can contract our collection department, make the payment

online through our web-pay service, or remit payment inside one of our store

locations.

Thank you,

Conn's Credit Helpdesk Specialist

Review: I was interested in buying a mattress with this business after seeing an advertisement which stated if you were to purchase a certain type of mattress, you would receive 0% interest for 36 months and would relieve a free tv. I was helped by a salesman who was very friendly and helpful. I picked out the mattress I wanted and the salesman stated that he would check my credit and see if I was approved for a GE credit card. He said I was and my credit line was for $8,000. I was surprised and continued on with the process. When I noticed the total price I saw that my total was a little higher than I expected and brought that to his attention. He stated it was because the mattress was more expensive than it stated on the tag which was displayed on the showroom mattress. I stupidly accepted. I then asked him to show me on the contract where it stated I was going to receive the 0% interest for 36 months. He said he would but he had to go get some paperwork. I must admit I was easily distracted and forgot about the proof of no interest. He returned, I signed my paperwork and was out the door but before he stated to me that there were many other fees he didn't include and I was to be sure to not state this to the manager. As I walked out of the store I noticed I was charged for the supposedly "free" tv. I walked back in and he quickly removed the tv from my statement. When I arrived home I noticed that my contract stated I was not given 0% interest for 36 months but for 12 months, making my payments double than what I agreed to per month to avoid interest. I then realized that the salesman made it appear to me that I was approved for the GE credit card with no interest for 36 months by giving me the free tv. Which in reality I was not. I called to file a complaint with the company the day after the purchase. I then call a week later to find out the complaint was never submitted. On top of that, the salesman opened a credit card through GE for me without my knowledge which I now have 2500 open credit.Desired Settlement: I would like to receive the terms that I was originally told I was going to get plus a discount for the opening of a credit card that I never told I was going to get.

Business

Response:

Thank you for the opportunity to respond Mrs. [redacted] complaint. Our records show on 5/08/14, Mrs. [redacted] purchased a Tempurpedic Cloud queen mattress, Tempurpedic flat box spring, a queen frame, and received a free 32” Haier TV with her purchase with us. Our records show Mrs. [redacted] was approved for $2,500.00 with GE Capital; however Mrs. [redacted] total purchase price was over then limit she was approved for with GE. Our records indicate Mrs. [redacted] was approved and received a credit limit of $7,500.00 through Conn’s credit with a 12-month cash option plan. Mrs. [redacted] received copy of her signed invoice and contract which listed the number of terms and expiration date of the cash option. Therefore, we are unable to honor Mrs. [redacted] request to extend the terms of the cash option; no additional credit is due to Mrs. [redacted]

Review: I purchased a Sony Visio from Conns on 12/**/12 and have sent the computer in patiently on numberous visits for the screen going blank and "no operating system". My computer has not worked more than it has worked. The last time I attempted to take it to a store for repair they could not match my model and serial numbers. This is the same computer I have purchased. I was told I did not have a warranty, yet the same day I received information from the salesman that I have an extended warranty. I have made several unsuccessful attempts regarding this manner. The last service repair was when I took it to the service center, possibly this is when the error occured and the wrong serial and model number was entered.Desired Settlement: I AM REQUESTING A REPLACEMENT PRODUCT OR GIFT CARD TOWARD ANOTHER PURCHASE FOR A COMPUTER IN THE AMOUNT OF 899.99 PLUS APPLICABLE SALES TAXES. I HAVE BEEN MORE THAN PATIENT.

Consumer

Response:

Issue unresolved. I have heard no information regarding my issue

Business

Response:

Thank you for the opportunity to respond to [redacted] complaint. Our records show on

12/*/12, [redacted] purchased a Sony notebook and 37-month with repair service

agreement/accidental which was financed on a Conn’s credit account. [redacted] contacted us on 3/**/13 and stated

she was having problems with the operating system. A service technician assessed the notebook and

found the hardware passed all test and that the computer software needed to be

restored. Upon receiving [redacted]’s

approval the notebook was restored and the computer was sent back to the store

for [redacted] to pick up. On 5/**/13,

[redacted] contacted us stating her notebook monitor would not turn on. Upon inspection the technician found the hard

drive had failed. The part was ordered

and [redacted]’s computer was successful repaired on 6/**/13. [redacted] contacted us on 9/**/13, stating

the screen was blank. A service call was

set-up however, it was canceled because we were unable to reach [redacted] for

authorization to restore the hard drive; the phone number listed on the account

was disconnected. [redacted] contacted

us on 10/*/13 with approval to restore the software. The technician updated the software and the

notebook passed all test and was sent back to the store for pick up.

Although [redacted]’s computer has been sent to

service three times, we have only replaced 1 part. The other two service orders

indicate software issues which are not covered by the manufacturers

warranty. Therefore we are unable to

honor [redacted]’s request for an exchange.

Our records do not indicate there was a problem

with the serial number on file. Furthermore,

when [redacted] contacted us on 12/**/13, service was denied. She was advised her warranty had been canceled

due to the account charging off on 11/**/13 for non-payment. If [redacted] has questions regarding the

charged off account she may contact [redacted]

Sincerely,

Customer Relations Officer

Review: I have purchased multiple items from Conn's and almost all the items are break now or needs to be repaired. The washer I purchased for this company has broken 3 times and the last 2 times I had to pay out of packet for repairs. The service person came out the fix the washier and put a used part on the washier and I called to company to let them know and they didn't care. The sofa I purchased I have called the company to fix it 3 times and it's still falling apart.Desired Settlement: I want a refund not store credit I don't want to buy anything else from this business.

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] complaint. Our records show on

1/26/12, Mrs. [redacted] purchased a Whirlpool washer with a 1-year limited manufacturer’s

warranty and only had one service call placed on 12/24/12; stating the washer

was leaking water from the bottom. On 1/5/13, the technician replaced the

gasket and unit tested ok. We have no further indication that Mrs. [redacted] has

contacted us regarding any further issues she experienced with her washer. Mrs.

[redacted]’s warranty on her washer expired on 1/25/13; any service needs beyond

the expiration date would be an out-of-pocket expense.

Mrs. [redacted] purchased the Delta Vegas sectional

set on 9/11/11, which consisted of two pieces (lounger and sectional) with a 48-month

FurnitureGard Plan and elected store pickup. Mrs. [redacted] contacted us on

9/14/11 stating the furniture was damage when moving into her home due to the

hallway was not big enough. We educated Mrs. [redacted] that damages cause by

moving was not covered by the manufacturer’s warranty or the FurnitureGard Plan

that was purchased. On 2/28/14, Mrs.

[redacted] contacted us stating the sectional piece is coming apart at the bottom

and needed food and liquid stains removed. A service call was scheduled for

3/14/14; upon service the technician found multiple stains, the T-clips

stripped, and the dust cover torn. The technician was able to replace all

damaged hardware, install a new dust cover and spot clean the sectional. On

8/5/14, Mrs. [redacted] contacted us again stating the leather on the sectional

was tearing and cracking. A service appointment was scheduled for 8/16/14; upon

inspection the technician found tears throughout the entire sectional and the

thread insert was missing on one leg. We contacted Mrs. [redacted] to advise her

that the reported wear and tear was not covered by under the FurnitureGard Plan

however; we ordered all four legs and ship to her home to install. At this time,

we are unable to honor Mrs. [redacted]’s request for a refund on her furniture and

washer; the furniture does not meet the qualifications for an exchange and the

washer is no longer covered under warranty.

If

we may be of further assistance, Mrs.

[redacted] may

contact Customer Service at 1-877-358-1252.

Kind regards,

Review: My wife and I bought a couch, loveseat and recliner from Conn's on 1-**-2014.They offered free same day delivery.It was brought to our house on 1-**-2014.They showed up about 8:15p.m( which is too late)they brought the loveseat in & unwrapped in the livingroom @ first look it was ok. They brought they recliner in not wrapped and placed against the wall, I removed from the wall and noticed there was a big cut in the back. The delivery guys acted surpised (not good actors at all), I told them I was refusing the recliner and they took it back to the truck. They brought in the couch and unwrapped in in the livingroom and @ first glance it looked ok. While the delivery guys were there my wife called the sales man and told him about the recliner and the fact they were charging to deliver. He said they would get a new recliner out there as soon as possible and she would have to speak to a manger about the delivery charge. My wife spoke with [redacted] and he said the guys would bring the new recliner out Thursday and he would take the delivery charges off.Tuesday night as my wife and I are setting in our new couch's we notice the material doesnt feel the same and the furniture seems shorter that what was in the store. My wife and I took measurements of each piece,and she went to the store the next day and had [redacted] the store manger help her measure the set in the store.She went home and measured again, our set at home is 2" shorter in height and lenght and doesnt feel the same.I called corp and filed a complaint and they told us that Thursday instead of bringing the recliner they would just have the guys pick it all up since we were unhappy.Well thursday the delivery guys told me they dont pick up furniture they just drop off. Friday I went up to Conn's to have them come pick it up because no one will return a call!!! They told me I had to keep the furniture because I signed a contract before it was delivered!! So I loaded the recliner and told a few of their customer how bad of serivce they gave & I leftDesired Settlement: I am not happy with the furniture or the Customer Service they provide. I am still within my 30 day return policy and I want this furniture RETURNED!!! I think they are pulling the bait and switch. I DO NOT WANT THIS FURNITURE, I WANT THEM TO COME PICK IT UP LIKE CORP SAID THEY WOULD!!!I HAVE BEEN TRYING TO GET THEM TO COME GET THE FURNITURE SINCE THE SECOND DAY IT WAS IN OUR HOUSE!!!

Business

Response:

Thank

you for the opportunity to respond to [redacted] complaint. Our

records show on 1/*5/14 [redacted] purchased a Catnapper Voyager reclining

furniture set with a limited 1-year manufacturer warranty, he also received a

free Haier 39” LCD TV with a limited 1-year manufacturer warranty, and delivery

totaling $3,225.80. As [redacted] stated

in his complaint at the time of delivery the recliner was found damage

therefore an exchange was approved. On 2/**/14, we contacted [redacted] to

discuss his concerns; he expressed his dissatisfaction with his purchase. [redacted] was reminded of Conn’s Return and

Exchange Policy which states there are no returns or exchanges on furniture or mattresses

except for a manufacturer’s defect. If [redacted] is in need of service he may

contact Conn’s Service Department at [redacted] We have attached a copy of our Return and Exchange Policy that is given to each customer at the time of purchase.

If we may be of further assistance, [redacted]

may contact us at [redacted]

Kind regards,

Customer Relations

Review: We purchased a couch from the Waco location and after 1 month the frame broke while we were just sitting on it. We were told we had lifetime warranty on it and they would fix anything as long as it wasn't pen marks. We called and they sent someone to repair it. We thought the problem was fixed but after just a 2 weeks it broke again. We called and were told they were going to send someone but nobody ever came. We called again and they wouldn't send someone. They kept calling about us giving our payment but wouldn't send someone to fix our couch. We didn't want to pay until someone came and fixed it or they gave us a new couch! Finally after a month someone was sent but they didn't do anything. They saw it, said they couldn't do anything to fix it, took pictures and said we would get a call in less than 6 days. Never got a call. I gave them time but after two weeks I called. They kept saying they never got anything and apologized and sent someone else. This person saw it and told us it was un repairable but he would try to do something to make it look fixed. After he did that he said he would put in his notes that it was in repairable and that we should get a call soon. It broke again the next day and we never got a call. We asked to get a new couch but they said they can't do that until they make sure it is in repairable because the last man they sent did not tell them it was unrepairable like he said he would. So they said they would send someone out to verify that it is in fact unrepairable. This was 2 weeks ago and nothing has been done. We refuse to pay for something we can't use. We are getting really bad Customer service because a lot of the times that we call someone hangs up on us but they make sure to call when we miss a payment!Desired Settlement: We would like to either get a new couch or even better, our money back. We do not want to deal with Conns anymore. We would like it if Conns would take their furniture back and give us a refund of what we have spent so far. Horrible customer service.

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] complaint. Our records show on

8/12/13, Mr. [redacted] purchased a Jackson

Axis sectional furniture set which consist of a right and left sofa with a

48-month FurnitureGard Plan. After further review, we show Mr. [redacted] has had

two completed service calls for the left sectional sofa with the last service

call being placed on 6/5/14; stating the repairs that were complete did not

hold up, wood frame is still broke on the bottom of the sofa. After reviewing

Mr. [redacted]’s service history, Conn’s has agreed to exchange the left sectional

sofa due to excessive repairs. We attempted to contact Mr. [redacted] on 6/10/14

to notify him of the approval for an exchange however; we were unsuccessful in

our attempt. We are unable to honor Mrs. [redacted]’s request to return the

furniture for a refund due to Conn’s Return and Exchange Policy.

If

we may be of further assistance, Mrs.

[redacted] may

contact Customer Service at 1-877-358-1252.

Kind regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.

Review: I was lied to about warranty coverage from the salesperson about stains being removed from furniture. I was told at the time of purchase that all stains would be covered under the furnituregard. I called Conns to schedule a tech to come out to clean stains off the couches. I was informed that a tech would not be able to come out for 3 weeks and was given a date. I took the day off when they were suppose to come out. I received a phone call in the afternoon on the scheduled day and they told me that the driver had been involved in an accident and was not going to make it out there that day. They then told me they would not be able to come out until 1 week later. Thus making it 1 month after I had requested service for them to come out and clean the stains. This time the tech called me a day in advance and told me that he would be there the next day. He comes out that day looks at the stains and says " I only handle small stains not these stains" "we have another truck that comes out to handle larger stains like this I will let them know that is what they need to do" I then get a call today stating that they would not be covering the damage on my couch and that my warranty did not cover this. I feel like I have been lied to and that this is not the right way to treat a customer.Desired Settlement: I just want to have my stains cleaned from my couches like I was told would be done at the time of purchase.

Business

Response:

Thank you for the opportunity to respond Mr. [redacted]’ complaint. Our records show on 6/19/13, Mr. [redacted] purchased a Temple loveseat and sofa with a 48-month FurnitureGard Plan with us. Our records show on 3/18/14, Mr. [redacted] contacted us regarding his sofa; stating he had a liquid stain that was about one week old. A service call was scheduled for 4/07/14 to spot clean the report stain. However due to scheduling conflict the service technicians had to re-schedule the service call for 4/14/14. On 4/14/14, the technician was dispatch to conduct the spot cleaning for the reported liquid stain on the sofa. Upon his arrive the service man reported the sofa and loveseat would require a full cleaning due to the multiple stains that were excessive. Therefore, we are unable to honor Mr. [redacted]’ request. On 4/16/14, we contacted Mr. [redacted] and advised him that the excessive stains/soil on both sofa and loveseat were not covered under FurnitureGard. As listed on Conn’s FurnitureGard Terms & Conditions: Number (9) YOUR OBLIGATIONS PRIOR TO RECEIVING SERVICE UNDER THIS PLAN: (Paragraph One) On-Going Care and Maintenance of Fabric and Leather/Vinyl: Your Product(s) must have been maintained through routine cleaning and maintenance, shielded from direct sunlight, whenever possible, and protected from prolonged exposure to heating sources, vents and radiators. We have included supporting documents in our response which includes a copy of the FurnitureGard Terms & Conditions and the pictures taken at the time of inspection.

If we may be of any further assistance, Mr. [redacted] may contact Customer Service at [redacted]

Kind regards,

Conn’s Customer Relations

Review: Bought LG washer/dryer from Conn's Appliances on December 2013. Told Mgr. [redacted], was specifically looking for dryer to take odors and wrinkles from clothes--needed to save money on dry cleaning bill. Went to store one week after purchase, told mgr. dryer not taking odors/wrinkles from clothes. Was instructed how to use dryer-did so but nothing worked. Went to several Conns stores several times for help. Told two salesmen if dryer won't get odors/wrinkles out, I need to return it and get regular set. Told them I was not gonna pay for this expensive set if it doesnt do what I bought it for; If I have to take clothes to cleaners/iron,can use regular set. Each time was instructed by Conns something else to try but nothing worked. Salesmen finally admitted they did not know how to work dryer nor do they know for sure what dryer will/wont do-stated they were never trained on washer/dryer. I now believe Conn's salesmen were stalling me until my 30 days were past so I could not return mchdse. Had to pitch fit to get service scheduled for home. Had 2 yr. svc. warranty but LG told me No several times they were not going to send service person because dryer was working. It was not doing what I bought it to do but LG stated as long as not broken would not send anyone. I told them I would contact Revdex.com, they did send [redacted]s Appliance). [redacted] told me dry clean clothes should not be put in this washer or dryer. He said No dryer takes odors from clothes. He did put regular clothes in dryer to see if wrinkles would come out but to no avail; stating dryer not steaming as it should and that he would order some type of drum. After speaking with LG Corporate in Huntsville, AL, was told [redacted]s report stated nothing was wrong with my dryer. Spoke to [redacted] Appliance partner, his wife, who said her husbands report did not say anything was wrong with dryer and that it was working properly and no mention of a drum. Dryer does run but it does not take odors/wrinkles out, which is the only reason I bought it.Desired Settlement: Since the dryer did not take the wrinkles or odors out of my clothes as advertised by the Conn's salesman, the dryer manual, and the imprint on the product itself (steam fresh/wrinkle care/static control), I feel it is only fair that I be given another washer set as replacement for this one. I need a regular washer/dryer set. Joe's Appliance said NO dryer takes odors from clothes and any clothes that says "dry clean" should only be dry cleaned and not put in a washer/dryer.

Business

Response:

Thank you for the opportunity to respond

to Mrs. [redacted]’ complaint. Our records show on 12/07/13, Mrs. [redacted] purchased a LG

high efficiency washer and dryer with a 24-month Repair Service Agreement, two

LG pedestals, and delivery totaling $2424.67. Our records do not indicate

Mrs. [redacted] has contacted us prior to filing her Revdex.com complaint. We

attempted to contact Mrs. [redacted] but was unable to reach her at this time. We

have researched her concerns and found the set she purchased does have the True

Steam feature; details of the dryer features can be found online. Based

on Mrs. [redacted] complaint it appears this set will not meet Mrs. [redacted]

needs. Although, the 30 day Return and Exchange period has expired,

Conn’s is willing to extend Mrs. [redacted] the option with a 15% restocking fee.

Mrs. [redacted] will need to contact her local store to have exchange processed.

If we may be of

further assistance, Mr.

[redacted] may contact Customer Service at 1-877-358-1252.

Kind regards,

Customer Relations

Business

Response:

We received Mrs. [redacted] additional comments. Our records

show the delivery check that was mailed has not been returned to sender

therefore we have placed a stop payment on the check and it has been reissued. Conn’s will fedex the check within 2 business

days to the address on file and provide Mrs. [redacted] a tracking number via email.

If we may be of

further assistance, Mrs. [redacted] may contact Customer Service at [redacted]

Kind regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

I have received the $86.59 check from Conn's. We can now close this case. It is such a shame that Conn's was not willing to work with me at the onset and resolve my problem amicably without having to bring the Revdex.com into it. Thank you Revdex.com for all of your help in this endeavor. It would not have happened with this outcome had you not gotten involved.

Again, thank you.

Review: I purchased a 20.5 cu ft Frigidaire refrigerator from their Round Rock, TX on May 31, 2014. On July 7, 2014 my refrigerator wasn't blowing or anything. I called the location where I purchased it from and was given the service department number on July 8th was told a technician would be contacting me a service order had been placed. Now considering this is a needed item I have 24 hours and no word so I called the service department back and was advised it's a 24-48 hours turn around and that my ticket had been turned into Frigidaire. I was of course confused because that was not mentioned the previous conversation. The rep provided me with a call number [redacted] & a contact number for Frigidaire. I contacted Frigidaire who apparently is in charge of seeing this up only to be told that it would take the next week for a technician to get out to my home. I was very upset about this and advised that would make an enter week without an refrigerator and ask was there not any other repair companies in my area. The agent was not very helpful but after asking for her supervisor finally began to reach out to other contractor's in my area. She was not able to find any and at the end my appointment was still for Monday July 14th between 8-12. Monday no repairman and I was rescheduled to Wednesday without my knowledge and a new call ticket [redacted]. The repairman came from tnt repair and his recommendation was that Conn's replace it. I called back to service and was transferred to customer relations for my request spoke with [redacted] who advised my issue was being escalated and turned in and would be 24-72 hours to hear from them. Needless to say that time has pass no word so I called service this morning spoke with [redacted] whom advised no notes at all from my call last week and I was transferred to [redacted] in customer relations whom I've been on hold with and assuring me this will be handled but I'm not feeling very confident and now she's advising additional 72 hours.Desired Settlement: If they are not going to replace the refrigerator then refund my account the purchase price and come and get the defaulted one so that I can go elsewhere to get a new one. I'm being told 72 hours for additional review but still not agreeing to replace it as the technician recommended.

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] complaint. Our records show on

5/21/14, Mrs. [redacted] purchased a Frigidaire refrigerator with a 1-year

limited manufacturer’s warranty and received delivery on 5/31/14 in good order.

On 7/8/14, Mrs. [redacted] contacted us stating the refrigerator is not cooling. A

service appointment was set up by Frigidaire on 7/14/14 due to the unit is only

covered by manufacturer’s warranty. Upon inspection the technician found parts needed

to be ordered for repairs however; the technician did not order the parts

because Mrs. [redacted] informed the technician that the unit was going to be

replaced therefore the service order was cancelled. We do not show where an

exchange was approved by Conn’s to reselect a new refrigerator. A new service

order was opened on 8/01/14 to order the necessary parts to complete the

repairs on the refrigerator. Once the parts become available, Mrs. [redacted]

will be contacted by the technician to schedule an appointment to install the

parts. At this time we are unable to honor Mrs. [redacted]’s request for an

exchange due to the unit is repairable; service will need to continue.

If we may

be of further assistance, Mrs. [redacted] may contact Customer Service at [redacted]

Kind regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

I agree with most of the statement made by the Conn's representative with the exception of where I told the contractor that the appliance was going to be replaced by Conn's. As I stated in my original complaint, and have witnesses to state that the repair technician told me in his opinion I needed to call Conn's for a replacement due to the same issue would continue to happen. When I contacted them, they told me that there were no notes from him nor was I ever informed that they would not consider replacing the appliance. I have had several tickets created on my account and it wasn't until 08/06/2014 after refusing to provide a payment to them that I was told my original ticket was still in operation and all that I needed to do was contact the contractor TNT and they would order the part. I have since then done so and still no part and still no working appliance. They need to state the facts and not create stories on accounts to avoid addressing people issues. My complaint is still not resolved because, I have complied with every step they have asked of me yet my refrigerator is still not operational.

Regards,

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] complaint. Our records show on

5/21/14, Mrs. [redacted] purchased a Frigidaire refrigerator with a 1-year

limited manufacturer’s warranty and received delivery on 5/31/14 in good order.

On 7/8/14, Mrs. [redacted] contacted us stating the refrigerator was not cooling.

A service appointment was set up through Frigidaire on 7/14/14 due to the unit

is only covered by manufacturer’s warranty. Upon inspection the technician found

parts needed to be ordered for repairs however; the technician did not order

the parts because Mrs. [redacted] informed the technician that the unit was going

to be replaced therefore the service order was cancelled. We do not show an

exchange was approved by Conn’s for Mrs. [redacted] to reselect a new

refrigerator. We were informed by the manufacturer that the necessary parts to

complete the repairs on her refrigerator were ordered on 8/1/14. We followed up with the factory authorized

provider and discovered as of 8/20/14 the compressor is still on order.

We attempted to contact Mrs. [redacted] 8/20/14,

but was unable to reach her at that time.

Due to the delay Conn’s has agreed to exchange Mrs. [redacted]’s refrigerator. We sincerely apologize to Mrs. [redacted] for

the experience she has had as a result of her refrigerator failing. Mrs. [redacted] may contact her nearest Conn’s

to schedule delivery.

If we may

be of further assistance, Mrs. [redacted] may contact Customer Service at [redacted]

Kind regards,

Review: I purchased an LG 55in smart tv and the extended warranty. The TV wont connect to the internet. The Conns technician is unable to fix the problem.

I purchased my LG smart television on Nov 2012 with a 49 month repair service agreement. In August if 2013 I reported that my television was no longer connecting to the internet. Conns sent technician [redacted] to try to fix it. This same technician has been to my home over 6 times trying to fix the tv but cannot. He has changed the mother board and wifi adapter but the issue persists. He referred the issue to his direct supervisor [redacted] but [redacted] was unable to fix the television either. [redacted] told me he was unable to fix this and [redacted] then referred me to [redacted] but he is unable to get the television fixed. [redacted] has decided to mislabel the issue by saying that there is nothing wrong with the television. I told [redacted] if the tv is not broken then why doesn't it connect to the internet? [redacted] doesn't have an answer and has stopped returning my emails and requests for service. I just want my television to work and if not to have it replaced with a working unit of the same value.Desired Settlement: The warranty specifically states if the issue isn't resolved within 3 tech visits, the unit will be replaced. The technician has been to my home over 6 times and has told me that he recommends that the tv be replaced but I am still not helped. The company keeps sending the same technician [redacted] and it is obvious he doesn't know how to fix the issue.

Business

Response:

Thank

you for the opportunity to respond to [redacted] complaint. Our

records show on 11/**/12, [redacted]

purchased a 55” LG TV with a 49-month Repair Service Agreement and an Xbox

gaming system totaling $2,597.98. Our records show on 9/**/13, [redacted] first contacted us

regarding his television; stating the television is not connecting to the

internet. A service call was scheduled for 9/**/13; upon the inspection the technician

found the module needed to be ordered for [redacted]’ television. On 9/**/13, the part became available and [redacted] was scheduled for service on 9/**/13. On 9/**/13, the technician replaced the module

and tested ok. [redacted] contacted us again on 10/**/13, stating the television is still not

connecting to the wifi. A service call was scheduled for 10/**/13; upon the inspection the technician

found main board needed to be ordered. On 11/**/13, the part became available and [redacted] was scheduled for service on 11/**/13. On 11/**/13, the technician replaced the main

board and tested ok. Our service manager has tried to contact

this [redacted] but have been unsuccessful. After further review and

research we found [redacted]’ television works fine when the security is

disabled from his Wifi and when his security is enabled on his Router it no

longer connects to the internet. Both service technicians have consulted with

the manufacturer and there has been a case# below listing from the manufacturer

that there is nothing wrong with his television. The television is conflicting

with the security on the customer’s router. The service technician has also

taken his own MiFi Device and the television connected with no problem. The

service technician also consulted with the Technician Advisor and still no

problem found. At the opinion of another electronic technician there was

no problem with the television it was with the security on his Router. The

television’s firmware is conflicting with the security device. We would recommend for [redacted] to

try a router that has the ability to change the type of security. Once the

router has been changed if [redacted] continues to have the same problem he

may contact our service department at [redacted] for

re-elevation.

If we may be of

further assistance, [redacted] may contact Customer Service at [redacted]

Kind regards,

Customer Relations

Business

Response:

Thank you for the opportunity to respond to [redacted] complaint. We have reviewed our records and found the television [redacted] purchased was the same manufacturer however it is a different model

with different features. As stated in

our previous response. We found [redacted]’ television works fine when the security is disabled from his Wifi

and when his security is enabled on his Router it no longer connects to the

internet. Both service technicians have consulted with the manufacturer and

there has been a case# below listing from the manufacturer that there is

nothing wrong with his television. The television is conflicting with the

security on the customer’s router. The service technician has also taken his

own MiFi Device and the television connected with no problem. The service

technician also consulted with the Tech Advisor and still no problem was found.

We consulted with a 4th technician and he agreed there was no

problem with the television, it was with the security on his Router. He noted the television’s firmware is

conflicting with the security device. We recommended for [redacted] to try a router that has

the ability to change the type of security. Once the router has been changed if

[redacted] continues to have the same problem he may contact our service

department at [redacted] for

re-elevation.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: My husband and I got a washer and dryer through Conns. We had to go to the service center before anybody would talk to us. they have told us daily someone would come out, parts would be ordered. I have been hung up on lied to. My carpet has been flooded. It's been 2 weeks without a washer. Our daughter has [redacted] and needs clean clothes 3 or more times dailyDesired Settlement: Washer fixed or a new one

Business

Response:

Thank

you for the opportunity to respond to [redacted] complaint. Our records show

on 10/15/11, [redacted] purchased a [redacted] washer and dryer both with a

48-month Repair Service Agreement.

We

received [redacted] complaint and found that she has contacted our service

department on two separate occasions for service on her washer dated on 4/6/12

and 2/13/15. [redacted] last service appointment was scheduled on 2/19/15;

the technician found parts were needed to complete repairs. Before parts were

received [redacted] contacted service on 2/23/15; stating the unit was worse

than before and has damaged her carpet. [redacted] was provided the

information to file a claim on the alleged damages to determine if issue is

covered. Our records show parts arrived on 2/26/15 and [redacted] was

scheduled to complete repairs the same day.

On

3/2/15, we contacted [redacted] to verify if repairs were complete; during the

conversation she stated the washer was still not working properly and the

technician informed her he would submit a request for a possible exchange on

the unit. Although we have not received the technician’s report regarding the repairs

that were complete on [redacted] last service call, Conn’s has agreed to exchange

the washer under the Terms and Conditions of the Repair Service Agreement after

further reviewing [redacted] repair needs. [redacted] will need to return

his washer to his nearest Conn’s to process the exchange. We sincerely

apologize for any inconvenience Mr. and [redacted] experienced as a result of

service delay.

If we may be of further assistance, [redacted] may contact customer service at [redacted]

Kind

regards,

Review: I BOUGHT A 75 IN [redacted] SMART TV ON [redacted] MODEL NUMBER [redacted]O1 THE TV SCREEN WAS DEFECTIVE FROM THE FACTORY SERVICE TECH STATED THE SCREEN WOULD HAVE TO BE REPLACED THIS WOULD COST AS MUCH AS A NEW TV THEN I CALLED THE [redacted] CORPORATION THEY TOLD ME THE SAME THING SO I TOOK THE TV BACK INTO THE STORE FOR A REFUND OR EXCHANGE AND I GOT NEITHER ONE SO I LEFT THE TV THERE I TURNED THE TV BACK IN ON [redacted] I HAVE BEEN GETING THE RUN AROUND EVERY SINCE IF THE SERVICE TECH REPLACED THE SCREEN THEN THE TV WOULD BE REFURBISHED I SHOULD NOT HAVE TO PAY [redacted] HUNDRED DOLLARS FOR A REFURBISHED TV I ONLY HAD THE TV FOR 13 DAYS BAD BUSINESS I GUESS I WAS CONNS FIRST VICTIM IN [redacted] I JUST WANT MY [redacted] DOLLARS BACK THAT I PUT DOWN MY SALESMAN NAME IS [redacted] HE DID NOT STAND UP FOR ME AT ALL I DID RESEARCH CONNS HAS BEEN SUED FOR THIS BEFORE THE DO NOT LIVE UP TO THERE RETURN OR EXCHANGE POLICYS [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I JUST WANT CONNS TO GIVE ME MY DOWN PAYMENT [redacted] DOLLARS BACK OR GIVE ME ANOTHER TV AND DONT TURN ME INTO THE CREDIT BUREAU BEACAUSE I ONLY HAD THE TV FOR A TOTAL OF 13 DAYS THANKS [redacted] xxx-xx-xxxx

Business

Response:

Thank you for the opportunity to respond to **. [redacted]’

complaint. Our records show on [redacted], **. [redacted] purchased a 75” [redacted] television

with a 1-year limited manufacturer’s warranty. On [redacted], **. [redacted] contacted

us stating the television has a red dot in the screen. A service call was

scheduled on [redacted]; upon inspection the technician found parts needed to be

ordered to replace the screen. After further reviewing **. [redacted]’ repair needs,

Conn’s agreed to exchange the television. On [redacted], **. [redacted] went to Conn’s

located in [redacted] and picked up a new 75” [redacted] television. We

sincerely apologize for any inconvenience **. [redacted] experienced during this

process.

If we may be of further assistance, **. Watt may

contact Customer Service at [redacted]

Kind

regards,

Review: In all my years of doing business I have never, ever received such poor service. Broken promises, unethical practices and the whole nine yards. When I called Customer Service, the people that answer the phone sound like low class ghetto street women. The don't even possess the proper use of the English Language. I called CS and the lady that took my call new who I was and what I wanted so she just kept picking up the phone and putting it back on hold without even acknowledging me. Conn's will certainly fail if they continue doing business like this. There delivery dept is careless and lazy and do not pay attention to detail. Now I have not heard from them about my numerous complaints but wait until it is time to pay my bill. I will hear from them everyday. I plan to ignore them just has they have me. When I spend my money with a business I expect and deserve world class treatment and Conn's has failed me tremendously. The sad part is nobody cares. I spoke with the Mgr of the store in Town east and he did absolutely nothing but made yet another broken promise. Next time I will go to Sears for better treatment. Do not do business with Conn's, you will regret it!!!!!!!!!!!!!!Desired Settlement: I am so frustrated I can't even think of a way to resolved this.

Business

Response:

Review: I purchased some furniture from Conn's in Dec 2013. I wanted to use their current promotion of free delivery if you purchased a certain amount. This was supposed to be done via a mail in rebate. The same night I purchased I got all of my documents needed to show proof of purchase and sent in to the address for the $129.95 back. It stated it would take 6-8 weeks to process so I am thinking early to mid February I should be receiving a check in the mail. That didn't happen. I followed up to check the status and found that my rebate claim was rejected. I wanted to know why, so I emailed customer service and all they said what I purchased doesn't qualify. That would be inaccurate because it does qualify. I asked specifically what doesn't qualify? They sent me a form from October 2013 and said that it expired. The problem is I sent in a form for the Dec 2013 promo. I have heard nothing else from them. I believe they lure consumers in to purchase and don't follow through with rebates on purpose. I find their behavior and practices appalling.Desired Settlement: I just want my 129.95 for delivery back as promised!

Business

Response:

Thank you for the opportunity to

respond to Mr. [redacted] complaint. We deeply apologize for any

inconvenience this issue may have caused. We have reviewed Mr. [redacted] complaint and found his rebate claim was denied by the Rebate Claims Department

because the required product was not purchased. However, after further

review researched we found Mr. [redacted] purchased did meet the qualifications

for the free mail in rebate. Mr. [redacted] complaint has been

escalated and Conn’s has agreed to honor the rebate and expedite the check

refund. Mr. [redacted] should receive his refund within 7-10 business days.

If

we may be of further assistance, Mr. [redacted] may contact us directly at 1-877-358-1252.

Kind regards,

Customer

Relations

Review: The fridge went out. we called the service for repair. we were told they would contact us after 48 hours. The call was made on Friday. we did not receive a call till the following Thursday. After they called they scheduled an appointment for Jan 8, 2015. The fridge is completely out. we had to borrow a Neighbors fridge temporary. the fridge was out the Friday before Thanksgiving. The man shows up on 1/8/15 and stated we did not have the fridge on and left. How did we know we had to have a broken fridge plug in. We were not told. The fridge has been placed outside. Each time we called to find out when we were going to receive a call about our repair, we were told we had to wait. When they called they still stated we had to wait. How is a customer going to be without a fridge for that long of a time. The repair man was very rude and just walked out the door without saying anything to us. he just stormed out mad.Desired Settlement: we want a new fridge. we should not be treated as we are nothing. The bill was paid off fast without any problems on our side. Conns should be more considering to their customers.

Business

Response:

Thank you for the opportunity to respond to [redacted] complaint. Our records show on 5/04/13, [redacted] purchased a

Frigidaire side-by-side refrigerator with a 24-month Repair Service Agreement.

After further review and research of [redacted] complaint, Conn’s has agreed to honor his request for an exchange

under the Terms and Conditions of his Repair Service Agreement. Our records

show we no longer have the refrigerator [redacted] purchase therefore; we

issued a store credit to re-select another refrigerator for up to $949.97 which

is the original amount he paid. On 2/4/15, we spoke to [redacted] and informed

him of the approved exchange. We sincerely apologize for any inconvenience [redacted] experienced as a result of service delay.

If we may be of further assistance, [redacted] may contact customer

service at 1-877-358-1252.

Kind regards,