Connelly

Hello [redacted] , So I did reach out to the customer yesterday afternoon I spoke with the individual and he assured me that he was no longer upset at the situation, and I apologized for any inconvenience that my representatives may have caused He was frustrated because of the continual pursuit by our client to upgrade the services for his business locations He was overrun with continual phone calls and other means, from different vendors not associated with our business, but all working on behalf of our client He said with the continual pursuit, combatted with my associate visiting him in person he had some initial frustration with the constant contact about this I assured him that we will add him to our Do Not Contact list, so that he would not be bothered by an reps from our company again, and he was appreciative of that He did not seem to be very upset or concerned with interaction moving forward, and the rep who he had the interaction did get coached and reprimanded We take pride in servicing our clients with the upmost respect to their customers, and any conduct not reflecting this is a very serious concern of ours I am pleased to be able to have any situations like this brought to my attention, so we can address them directly We do in fact work on behalf of the *** in regards to their commercial customers here in the area, but much like all vendors of our client, are an outsourced marketing company, and this should have been expressed clearly to the customersThank You, ***