Connelly Roofing

When [redacted] orginally called us he had us come out and look at a leak around his chimney We installed new metal flashing all around his chimney and we charged him for this repair After this he has called us several times and we came out to his house several times to stop the leak, let me remind you this was a leak reapir and not a new roof We give no warrantys on roof repairs, do to the fact the roof could be leaking almost anywhere on the roof So without putting a new roof on it is impossible to give out a warranty for a repair I feel like we have went over and above to try and resolve Mr [redacted] issue The last time we came out we told him he needs to get a masionary to come out and inspect the chimney If he has a masionary come out and put something in writing, we will be happy to come out and try our best to find the leak and make the repair as neededIf we are not able to fix the problem this last time we will give him the money back in full

This was a honest mistake not only by us, but by the homeowner and the [redacted] ***We called the homeowner about receiving final payment and she gave her card info and of course we assumed that was forfinal paymentAfter we ran her card we received a check from the [redacted] to pay for this same amountWe called the [redacted] about this and they said they were sorry for the confusion and told us to credit the homeowner back the money and we didThis money has been transferred back into her bank account as promisedNo one gave us instructions on how this was being paid, so we assumed the owner was paying and when we called her she gave us her credit card info and we ran as we always doThank YouDustin C [redacted]