I contacted Mr [redacted] after reading his complaint I admitted our personnel made a mistake and only charged him for gallons instead of the gallons which he ordered and he also received His comment was that was our problem and not his When I asked him if we had over charged him, would it be our right to keep the overage since he would have agreed to that price unknowingly, his response was that if we had overcharged him we would have never told him and simply kept the money Mr [redacted] wanted to be combative during the entire conversation and at that point, I told him we would write off the difference and take the loss
I contacted Mr [redacted] after reading his complaint I admitted our personnel made a mistake and only charged him for gallons instead of the gallons which he ordered and he also received His comment was that was our problem and not his When I asked him if we had over charged him, would it be our right to keep the overage since he would have agreed to that price unknowingly, his response was that if we had overcharged him we would have never told him and simply kept the money Mr [redacted] wanted to be combative during the entire conversation and at that point, I told him we would write off the difference and take the loss