Condo World Reviews (%countItem)
Condo World Rating
Address: 311 17th Ave S, North Myrtle Beach, South Carolina, United States, 29582-4003
Phone: |
Show more...
|
Fax: |
+1 (843) 272-8200 |
Web: |
|
E-mails: |
Sign in to see
|
Add contact information for Condo World
Add new contacts
ADVERTISEMENT
Worst customer service ever!
My family rented a Penthouse, 1704 at Ocean Bay Club, June 8-15. We paid close to 4 thousand for this dirty, disgusting condo. Our expectation of a clean room was not met.
The dust was everywhere- thick on everything. What wasn't dusty was sticky. The moldings were trashed as well as the walls.
The furniture was old outdated and filthy.
Condo world only offered a maid who was extremely rude. Who wants to deal with that? She screamed at me in front of my pregnant daughter.
She told me if I wanted clean bedding I should go by some.
She took pictures of the feces stain after cleaning it with lemon Lysol If she would have been nice I would have been very happy.
I used to work at Nordstom- I know customer service.
Maid offered no clean top bedding Maid argued and screamed at me at the top of her lungs saying she isn't going to do anything she wasn't being paid for. I asked her to leave. I
cried everyday of this horrible vacation. My family was an emotional wreck after the maid incident.
Tuesday morning we woke to a table saw next door was going at 8 am.
The condo we stayed in is for sale. Condo World blew our phone up trying to set up a showing the week we were there. We declined.
The next day a person from maintenance came up to repair the mold and trim which was falling down.
I had to move an end table slightly because my cord was under it. The folding end table collapsed and a really heavy lamp fell on my foot. The table had been broken and not properly fixed. This lamp could have really hurt someone.
We reported the table to maintenance the next day.
CONDO WORLD SAID THEY WOULD NOT REFUND ANY MONEY BECAUSE I MOVED THE BROKEN END TABLE- which was broken to begin with.
This is curious because we had to move the 400 lb coffee table to get the sleeper sofa out. Allison said in her email, moving a coffee table which is huge, glass and heavy is acceptable but when your phone charger gets caught you need to call maintenance. ð???
It was a super cheap folding end table- like a tv tray almost.
Also, they sent the maid who is responsible for cleaning the room to assess it. She cleaned or removed everything before she took photos.
This makes me so angry!
How can this be legal? Conflict of interest.
Everything I say happened is just denied by the maid and Allison.
I'm so frustrated. How can businesses get away with this? So much money we spent!
Allison told me she'd make it right. There is no excuse for business like this with that kind of money!
In the end Allison offered us 100 dollars off our next stay- we declined.
PRICES ADVERTISED DO NOT REFLECT TOTAL BEFORE TAXES AND FEES
I UTILIZED THE SITE TO BOOK A STAY FOR 3 NIGHTS OCEANFRONT IN MYRTLE BEACH, SC. THE SITE ADVERTISED A BASE PRICE (FROM PRICE $139) ON THE TOP OF THE SITE PAGE; SEE/REQUEST IMAGES. BELOW THE INITIAL PRICE HEADER THERE ARE 5 BEDROOM TYPES RANGING FROM 1 TO 5 BEDROOMS WHICH EXPLAINS THE "FROM PRICE OF $139". BESIDE EACH BEDROOM TYPE THERE IS A PER NIGHT PRICE; 1 BEDROOM OCEANFRONT $139/NIGHT, 2 BEDROOM OCEANFRONT $149/NIGHT, 3 BEDROOM OCEANFRONT $149/NIGHT, 5 BEDROOM OCEANFRONT $249/NIGHT. I CHOSE THE 3 BEDROOM OCEANFRONT MAGNOLIA CONDO FOR 3 NIGHTS; BEFORE TAXES AND FEES THE TOTAL SHOULD HAVE BEEN $447; INSTEAD THE PRICE WAS $847 BEFORE TAXES AND FEES. I CONTACTED CUSTOMER SERVICE AND SPOKE WITH ***. MS. STATED THAT ALL PRICES ARE "SUPPOSED" TO BE "FROM" (I.E., FROM $139, FROM $149, ETC). *** CONTINUED TO FOLLOW HER PROMPT AND STRESS THE FACT THAT I WAS INCORRECT. I REQUESTED TO EMAIL A SCREENSHOT TO PROVE THAT THE PRICES ARE NOT "FROM" AS SHE STATED, THE PRICES WERE SET. *** STAYED ON THE LINE UNTIL THE EMAIL WAS RECEIVED. AFTER REVIEW OF THE EMAIL, *** COULDN'T EXPLAIN THE REASON FOR THE PRICES AND YET CONTINUED TO SUPPORT THE INACCURATE INFORMATION. AFTER SOME TIME MS. STATED THAT SHE WOULD CONTACT TECH SUPPORT AND LET THEM KNOW THAT THE SITE NEEDED TO BE CORRECTED. MS. DID NOT OFFER TO LET ME SPEAK WITH SOMEONE FROM MANAGEMENT OR HONOR THE CURRENT PRICES AS ADVERTISED PER NIGHT/PER ROOM. FURTHER, SHE COULDN'T EXPLAIN WHY THE 2 AND 3 BEDROOM WHERE THE EXACT SAME PRICE ($149/NIGHT), PER ADVERTISEMENT, HOWEVER THE TOTAL PRICES WERE DIFFERENT; SCREENSHOTS AVAILABLE FOR REVIEW. MS. COULDN'T COMPREHEND TO THE FACT THAT THE BASE PRICE OF $139 COULD INCREASE DEPENDING ON ROOM SIZE/TYPE, ADD-ONS, ETC, WHICH EXPLAINS THE SET/FIXED PRICES THAT WERE ADVERTISED (I.E., 2 BEDROOM $149/NIGHT, $149/NIGHT 3 BEDROOM, ETC.). THE CONVERSATION WAS GOING NOWHERE SO I ADVISED MS. THAT THE CALL WAS RECORDED AND THAT I WOULD BE FILING A COMPLAINT.
THE PRICE AS INDICATED ON THE SITE FOR THE 3 BEDROOM OCEANFRONT MAGNOLIA CONDO, SHOULD BE HONORED ($149/NIGHT); SCREENSHOTS OF THE SITE PAGE(S) ARE AVAILABLE FOR YOUR REVIEW.
did indeed discover a specific text error in our display of pricing on our website. Our call center agent, ***, was correct that the subset of pricing should have included "from," just as it did from the general search availability section from the screenshot she provided. Per our Disclaimer on our website: "Condo-World makes every effort to insure that the information provided on our website is correct. However, the possibility of errors and/or omissions exists, and we reserve the right to correct such errors." This error has already been corrected by our technology department. There will be no other resolution in this matter.
(The consumer indicated he/she DID NOT accept the response from the business.)
THIS COMPANY CAN ADMIT THAT IT WAS AN ERROR BUT CANT HONOR WHAT WAS ADVERTISED? I'VE TOOK THE INITIATIVE AND REPORTED THIS ISSUE TO THE FTC.
To reiterate the Disclaimer in our Privacy Policy: "Condo-World makes every effort to insure that the information provided on our website is correct. However, the possibility of errors and/or omissions exists, and we reserve the right to correct such errors." The introduction to our Privacy Policy also states, "Collectively, we will refer to our websites, apps, and social media pages as "online services", and together with offline channels, "services". By using the services, you are agreeing to the terms and conditions of the entirety of this privacy policy." To conclude, there was a text error on our website, it was remediated immediately. There will be no other resolution in this matter.
Checked in to unit at Ashworth to find mold growing on the ceiling in one of the baths as well as mold on the baseboard and tile in dining area outside of HVAC closet. Unit was not checked prior to arrival, Notified CondoWorld, never offer to move us, manager(Lynn) was very unconcerned of our situation, she did send HSKP to clean baseboard and maintenance to look at ceiling but nothing was done. refused my calls. I Finally gave a false name to sec in order for her to take my call 1 week after departure. Finally offered $150 for my next stay which was insulting and unacceptable. Very disappointed in the professionalism and unconcerned she was given the amount of mold in this unit.
Prices shown on booking site are not honored when booking
A price was shown on their online booking site of $902 for a rental unit, this was based on the week we were looking to book and the availability of the unit.When I took the next step to book the unit it charged over $4,000. I needed to lock in the unit as that was what we wanted so I had to book at the higher price. I contacted the property and was told it was a glitch in their booking system and second price was the correct price. While I thought the $902 was low I was thinking it could be a special offer being given at the time. While this could be a glitch in the system I believe they should honor the price that was displayed on their actual site. I do have pictures of the page with the price, week being rented, and the unit I was renting.
I believe Condo World should honor the advertised price from their official booking site. I am willing to take this to the Auditor General/Attorney General of SC if necessary. I am looking to get what I expected per their own booking site. May be willing to discuss a meeting in the middle on price.
Condo-World represents two types of properties: 1) Properties directly on our rental management program and 2) Affiliate properties whereby Condo-World acts as an OTA (online travel agency). For affiliate properties, rates and availability are accessed through an API connection to the resort's booking engine. Rates are not locally stored in Condo-World's database and are subject to intermittent timeout issues that are outside of our control. Condo-World makes every effort to eliminate the likelihood of any such error, but despite these efforts, all API connections are subject to timeout issues.
In the case of this guest, a timeout occurred that caused an incorrect price to be shown for the dates searched. When the guest clicked to continue the booking process, he was able to see the accurate price on the check out page prior to completing his reservation or entering any credit card information. Had he chosen to cancel his reservation, Condo-World would have gladly ensured that his deposit was refunded, but the guest chose to keep the reservation.
Technical errors are an unfortunate part of any e-commerce businesses and we are not exempt from these occurrences. This was in no way an intentional act by Condo-World and is not something that could be replicated to any degree of consistency to prove anything more than the fact that this was a technical error.
Our website includes a disclaimer for any such technical error. This is included on our privacy policy page, 2nd paragraph from the bottom *** as well as in our general reservation policy and reads as such:
Disclaimer
Condo-World makes every effort to insure that the information provided on our website is correct. However, the possibility of errors and/or omissions exists, and we reserve the right to correct such errors.
With this, we cannot honor Mr. request
(The consumer indicated he/she DID NOT accept the response from the business.)
While I understand the position of Condo World and the fact that I proceeded to book the room at the higher rate, it is my position that facilities fill quickly in this area so I thought it was valuable to book the location and take on the battle after the fact, thus insuring the ability to have a room at the property.
Condo World is not willing to honor a price that was published and they are hiding behind the mistake issue are they willing to cancel the reservation and refund the deposit? I want to look at options so I want to know if they will be willing to refund the deposit.
They are over $700 in taxes VBRO on same unit is $390 something is illegal in their process.
Monies not refunded
On or about May 19, 2017, I contacted Condo World and requested to cancel my previous
Reservation made back in January 2017. I was advised this would be done. I then requested a refund, as my arrival date was not until July 1, 2017. I was advised, by ***, that money would be refunded minus $99-if rented for the full week, after a new rental for the same unit and time is secured by a different consumer. Approy4 days later the unit rented for the same time slot and at a greater cost to the consumer. I contacted Condo World and spoke with *** who confirmed same. I provided *** with updated card info and was advised it would take a few days. To date there has been no refund. I called on May 31st and left a voice message for ***, but received no return call. I called at approximately 5:40 on the same day to learn he had gone for the day. I then requested a manager and of course none available, so I left a voice message for Lynn the manager. I would like my money refunded per the agreement.
I would like my money refunded per the agreement.
Condo-World did refund ***. We started the refund process on 5/26/17, and the money was retuned to her accountant by 6/1. The Holiday Weekend may have delayed ours and/or her merchant companies with the transferring of the funds. Our General Manager, ***, contacted *** on 6/1 to address her issues, and *** confirmed that the issue had been resolved.
Thank you
Condo-World Management
My family and I reserved a condo for vacation partially so we could use the kitchen for some meals.The room was unusable because of c
k roaches.
April, 2016, paid over 1000 for 4 nights..came in at night..very dirty room..w roach infestation, more than 2 live roaches, I booked condo to be more like home on vacation, to make a few meals and be comfortable, I did not get what was advertised that I paid for.unusable product, and no suitable alternative. Had no choice but at that time of night to take my tired young kids to another hotel and pay again. My kids were very afraid, and other alternative was another dirty room that looked like the room with the roaches, and unfortunately had no real customer service at this time in this facility
Since I did not get the product I paid for, i had to take my family to another hotel and pay again because it was late, my kids tired, afraid of roaches, and no suitable arrangement offered, I would like a refund, or voucher for another stay somewhere suitable. Thank you.
Mr. and his party checked-in to one of our premium, 2-bedroom condos in the Crescent Shores building, Unit ***, on 4/26/2016. Crescent Shores Unit *** is one of the most luxurious 2-bedroom condos in our inventory, and has provided many guests with a wonderful vacation experience. Unit *** was fully cleaned and inspected by our housekeeping department prior to Mr. and his party checking-in. Although routine pest control is performed and maintained by the Crescent Shores HOA, Condo-World's housekeepers and inspectors are trained to observe and report any activity of pests in the condos. Condo-World's housekeepers did not report any sign or activity of pests in Unit *** prior to Mr. checking in.
Although we close at 5pm during the work week (Monday-Saturday), we do have an emergency service that takes calls after hours, and contacts a Condo-World manager on-call if necessary. Mr. contacted our answering service after checking-in to Crescent Shores Unit *** (approximately 11 pm on 4/26/16), to inform us that he had found a live bug, possibly a cockroach, in Unit ***. The answering service contacted a Condo-World on-call manager the same evening, to further assist Mr.. The Condo-World on-call manager contacted Mr. expeditiously that same evening, and offered to either have someone to come up and spray Unit *** the very next morning, or immediately move Mr. and his party to a comparable unit in the Crescent Shores complex, or to another building entirely, if he so desired. He refused all considerations offered by the Condo-World manager, and moved his party to a hotel, not offered by Condo-World, for the evening.
The next morning, 4/27/16, Mr. came to the Condo-World main office, to speak with management. In consideration of his party's inconvenience from the prior evening, Condo-World management decided to refund 1-night's rent ($217), as fair compensation. Condo-World management also offered again to accommodate his party in a comparable unit for the remainder of their stay. Mr. accepted the refund, but refused to be moved to another Condo-World accommodation, and then demanded the remainder of his money to be refunded. Per our terms within our reservation policies, we reserve the right to change a guest(s) accommodations for any unforeseen circumstances, and did not owe Mr. a refund. Condo-World had exhausted all efforts to appease Mr. and his party through fair compensation, remediation of their current accommodations, or a comparable change in his accommodations, and the situation concluded with the $217 refund and his party moving to different accommodations outside of Condo-World for the remainder of their vacation. Post inspection of Crescent Shores *** revealed no signs of cockroach infestation.
Mr. proceeded to deny his credit card charges after this interaction, thus launching a credit card dispute litigation process, which resulted in the favor of Condo-World. There will be no further consideration of compensation from Mr. stay in April of 2016.
Condo-World Management
Rented a condo for 4 months from Dec to March, cancelled from mar15 they rerented. 10 days owe refund not given
We rented a condo as we are building a house, we tried to cancel for March but eventually agreed to rerent from march 15, they resented from 16-19 and 25-31 so they told us we would get a refund for those days. I called and emailed them and cannot get the manager to call me, the agent *** keeps contacting me to say yes you will get a refund but it is now April 2 and still no refund. The person in charge of refunds will not call me or send an email stating when the refund will be given or how much. I am expecting over $800 according to my conversations with
Refund our business credit card for the 10 days the unit was defended as we paid for the entire month but had to vacate on 15th since they defended the unit. I believe it is illegal to double dip! They are required to refund the amount they rerented for minus their fees and cleaning fee, so it should be around $800. I am not sure why they are not doing what they agreed to do.
They contacted me and said they are processing my refund back to my debit card