Conde Nast Publications, Inc.

Review: Back in July 2012, I signed up for a 3 month trial for two magazines published by Conde Nast Publications - 1) Allure (account number is #[redacted]), and 2) Glamour (account number is #[redacted]). After receiving 3 mos. of each magazine, I contacted them & requested that they discontinue sending me the magazine. I received another, and called again, I kept receiving them and called a 3rd time. I was assured it had been cancelled & that eventually the magazines would stop arriving. They never did stop arriving. I was recently auto-charged $15 for each, a total of $30 for subscriptions that I was explicitly clear that I wanted to cancel. Then, when I noticed the charges & called A FOURTH TIME. I was informed that they would credit back $13.and some change for the "remaining issues" THIS IS UNACCEPTABLE. I demand that the full amount be refunded, considering the fact that I took no less than one full hour of my time to make all four telephone calls, then I feel as if you should refund my money AND THEN SOME. This is irresponsible as a business and I am seriously wondering about the safety of my credit card information now additionally. If a business has unethical practices in the manner of unauthorized charges, how am I to know my credit card information is safe in their hands?Desired Settlement: The least you can do is to refund the full amount of $15 x 2 subscriptions, rather than the $13.xx for "the remaining issues" - how infuriating!

Business

Response:

Dear [redacted],

I am Director of Consumer Marketing Compliance for Condé Nast, which publishes Allure and Glamour. I am writing in response to your letter to the Revdex.com. At the outset, please let me assure you that your company takes its customer relation issues very seriously and appreciates it when our customers' concerns are brought to our attention.

I've checked with our fulfillment house and they did issue you a credit to your credit card on 9/*/13, for the remaining service. Since that was already done, we are unable to issue another credit on the card. I have instructed our fulfillment house to issue you a check for the additional $2.50 owed to you, to make up the $15.00 charge for each title. You should receive the refund check for the additional monies in 2-3 weeks.

I apologize for any inconvenience this has caused and if you have any other questions, please contact me directly.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My 98 1/2 year old, half-blind, mother received a bill for a magazine that she did not order--she is incapable of filling out the paperwork or otherwise ordering the magazine. Furthermore, if she had received it, which she did not, she is incapable of seeing or reading it anyway. In addition, the bill was sent to her former residence. Obviously, had she been the one to place the order, she would have provided the correct address or contact information. I called and was informed that the order postcard was received by W magazine on July **, 2013.Desired Settlement: I wanted the Revdex.com to be aware that I believe this company is operating a scam targeting the elderly by billing for a magazine that was never ordered and never delivered. I request that this company remove my mother's contact information from their mailing, billing or other forms of contact listing with their company.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I called the company and they said we didn't have to pay the bill. My mother has not received any magazines (she didn't order any) so I guess the matter is closed. But we wanted you to be aware of the company and the scam they are pulling on the elderly.

Thank you.

I have been receiving this rag for fa couple of months, and I do not know what credit card they deceptively said I requested a subscription. I am not interested in receiving ANYTHING from these is!

Review: I am being cyber stalked and cyber harassed by news stories that only [redacted] aka [redacted] is reporting The publisher is Joseph O[redacted] who I believe is allowing these negative, misleadig stories to be written. I am a former elected official who was a whistleblower against corruption in NJ and was punished for not partaking in these acts of wrong doing so I was set up and had my civil rights violated and my name wrongfully tarnished on the internet. The person behind this is the Mayor of a local town and a Senate President who I believe is under federal investigation. I believe the Senator Steve S[redacted] paid off Joseph O[redacted], publisher of [redacted] to write negative stories that ended with me being fired and arrest which was part of a federal complaint I filed. I've asked [redacted] to remove the informtion beause it was all politially motivated, but they refused. At first they did deindex the information, then they removed it. I have had trolls build ad word and tagging sites that had keywords using my name and former title to keep this negative, misleading story at the top of google, in addition to this, they wrote a second story that was totally misleading and again mentioned me being arrested and fired. I have not been charged with anything. I am a mother, wife and human being that is being cyber stalked, harassed and destroyed from seeking work because of these defamatory stories that are only reported by [redacted] who used reporters Jason L[redacted] and Alex Y[redacted] to report and discredit me for the world to see online when you google councilwoman [redacted] evans. Under these stories are sites that are enhancing these stories to remain at the top of google. This needs to stop. The first story is almost a year old and page parked and manipulated to remain at the top of google. The second story is is under councilwoman [redacted] evans news. It is also at the top of google to intentionally harass. This is all dirty politics. The other person behind this madness is a political broker by the name of George E. Norcross who we believe was responsible for the Lewis K[redacted] accident. Norcross and S[redacted] have invested money into this south jersey [redacted] advance media to bribe and pay kickbacks to have story written biasly to cyber stalk, cyber bully and cyber harass the person they seek revenge upon. Below are the stories that are being emerged to the top of the search engine and manipulated. This entire situation was all orchestrated and created by the Mayor, Senator and Political Machine broker who have a reputation of retaliating on people. They found an online social media site like a rag mag to defame and destroy a person. They have no morals nor do they have any integrity in news reporting.

[redacted]Desired Settlement: I want these stories both removed immediately and I want to be left alone. [redacted] is the only news site reporting on this garbage aside from the other fake created sites Norcross, S[redacted] Mayer ad O[redacted] are concocting. Joseph O[redacted] and Jessica Beym should be ashamed of themselves and so should the two reporters who put these highly defamatory misleading stories out there. I want them removed online asap. This is racist and disgraceful.

Business

Response:

Hi. As mentioned, I believe this complaint was sent to me in error. We are Conde Nast, publisher of 16 magazines. Thank you,[redacted]###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becauseI believe Conde Nast works with a company named [redacted] and [redacted]. If so, I need to address my concern to the owner of this publication to file a formal complaint against [redacted] and the publisher of this site name joseph o[redacted].

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Dear [redacted], I need your help. [redacted] / [redacted] have some very unethical people working for this company. They are part of some political kickbacks that destroy the meaning of good journalism. It appears that the man who lost the Philadelphia Inquire to Lewis K[redacted], God rest his soul, have now invested in [redacted] to write and report reckless journalism that is very demeaning and cruel. They are ruining peoples lives intentionally by reporting manufactured stories and keeping them page ranked to the top of google to embarass and defame a person in a false light. We need Conde Nast ower who is in charge of the entire operation, to STOP this behavior and remove this negative story that is being parked at the top of google to embarrass and destroy my life. It's very cruel and evil that south jersey, Joseph O[redacted] and Jessica beym would conduct themselves in this UNPROFESSIONAL MANNER and that the two reporters L[redacted] and Y[redacted] would sell themselves out by concocting these negative, bias one way thinking stories. Please have the story removed. I want to move on with my life and [redacted] WON'T LET ME.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi [redacted],I have forwarded your complaint directly to my HR contact at The [redacted] and she has been in contact with Joe O[redacted] at [redacted].You should receive a response from them.Thank you,[redacted]

Review: The NewYorker newsletter has an unsubscribe button. I have clicked on this daily for weeks. When I click on it, it states that my email will be removed within 10 days.

This company is failing to remove me as I continue to receive newsletters and junk from them.

I used their website (about 2 or 3 weeks ago) to contact customer service but got no response.Desired Settlement: I want my email and any and all contact information expunged from their records. I do not want to receive any emails from them in the future.

Business

Response:

Dear [redacted],

Review: I entered into a sweepstakes on allure.com on 10/*/13. I am certain the sweepstakes rules stated no purchase necessary; however, afterwards I was immediately directed to a screen that asked how I would like to pay for my new subscription, credit card or billing. After seeing this, I closed the web page without completing the subscription. But, to my surprise, I received an email from Allure that stated my subscription was complete and I would be billed. Even though, I did not agree to the subscription or billing.

I then went online to cancel the subscription. Only the customer service email was not working and the website could not locate my account. I waited another one or two days to try again to cancel. I was able to go online to cancel so I thought that was done. Now, (11/**/13) I receive a magazine in the mail.Desired Settlement: Confirm that the subscription was cancelled and I will not be billed. I will not pay for an item that I canceled prior to shipment.

In addition, change your practice of automatically enrolling potential customers into a subscription without their knowledge and honor the "no purchase necessary" clause.

Business

Response:

Dear [redacted],

I am the Director of Consumer Marketing Compliance for Conde Nast, which publishes Allure. I am writing in response to your letter to the Revdex.com. On the onset, let me assure you that our company takes its customer complaints very seriously and appreciates it when our customer's concerns are brought to our attention.

I see that you did enter the sweepstakes for Allure. On the sweepstakes entry page, there is an area to enter without a subscription. I apologize if this was unclear. Your subscription has been cancelled and you should not receive any more issues of Allure. If you do receive any additional bills and/or issues that have already been mailed, please disregard.

We apologize for the inconvenience this may have caused. If you have any questions, you can contact me directly.

Sincerely,

I subscribe to the [redacted]. I noticed a charge for $89.99 on my credit card statement that I did not recall authorizing. I contacted the magazine and was told that this was a charge for automatic renewal of my subscription for one year. I would never knowingly sign up for automatic renewal, and I pay close attention to stuff like that, so they must have really snuck that in somewhere if I ever clicked "yes" for something like that.

You can go to the [redacted] website right now and get a one-year subscription for $59.99 --- so, for $30 less than they charged me.

Using the web chat on the [redacted]'s website, I was offered a $30 credit when I explained the situation. But, it is absolutely crazy to me that I had to do that and that they would be so sneaky about trying to rip off an existing subscriber. So scuzzy.

Review: COnde Nast sends me hundreds of magazines I have not ordered and do not want. THey then somehow acquire my credit card details and CHARGE ME for them! I have written to them twice but can't stem the flow or the bills or the sutomatic charges on my credit cards!Desired Settlement: Stop sending unwanted magazines and refund any and all charges

Business

Response:

Dear [redacted],

I am Director of Consumer Marketing Compliance at Conde Nast, which publishes Vogue, Allure and W. I am writing in response to your letter to the Revdex.com regarding subscriptions. Our company takes its customer relations issues very seriously and appreciates it when our customers concerns are brought to our attention.

Review: I had a subscription with [redacted] Magazine previously and for monetary reasons decided not to renew my subscription. I did however keep receiving emails from [redacted]. One email had a sweepstakes and I clicked the link to enter, unknowingly requesting a subscription to be started and billed to me. I did not authorize that and contacted Conde Nast Publications immediately asking to have the accidental subscription cancelled. I received a message back saying the order would be cancelled. A month later I received a magazine, when I logged in to check the account status it had still not been cancelled; I had to cancel it manually online, and now there is a bill showing for [redacted] for $10.83. I would like this charge to be removed from my account. I have unsubscribed to [redacted]'s future email list as to not accidentally be subscribed unknowingly again. I have contacted [redacted] asking for the removal of the charge and they only replied back with "According to our records, your unpaid order has been cancelled as of November [redacted].". I never authorized that order!Desired Settlement: A bill for [redacted] is showing $10.83. That subscription was never authorized by me and I would like this charge to be removed from my account.

Business

Response:

January **, 2016 [redacted] Dear [redacted], I am the Director of Consumer Marketing Compliance for Condé Nast, which publishes many magazines including [redacted]. I am writing in response to your recent complaint to the Revdex.com. We have researched your account. We tracked the subscription to an [redacted] Sweepstakes offer, as you stated in your complaint. The sweepstakes involved an Escape to Bora Bora. There was an offer to ENTER FOR A CHANCE TO WIN area. Also included were 2 links on the form that instructed the consumer to “click here” to enter without subscribing. When our fulfillment house receives an online submission/offer card, they assume it was sent on purpose and they process the order. We apologize if this was entered/submitted in error. I have confirmed that your [redacted] subscription has been canceled and the charge has been removed from your account. Also, we have removed your name from our promotions, for [redacted]. You should not receive anything further from us, including subscriptions, bills, invoices or promotions associated with this [redacted] subscription. Please disregard if you do receive anything, as it must have already been in the (e)mail stream. We do apologize again for the inconvenience this may have caused you. We take our customers complaints very seriously and do appreciate it when our customer’s concerns are brought to our attention. If you have any questions, you can contact me directly. Sincerely, [redacted] Director, Consumer Marketing Compliance [redacted] ###-###-#### [redacted]

Review: While using the [redacted] website a loading error occured. This error apparently subscribed me to allure magazine without my permission. When attempting to cancel the subscription, I was sent an automated reply to my email sending me to the area to cancel. When using the site to attempt to cancel all 3 forms of information used to login are considered invalid preventing me from canceling a magazine subscription I did not order in the first place.Desired Settlement: I would like the subscription canceled and no charges applied to me or placed upon my credit report.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My wife renewed our subscription to New Yorker (for Prof RT Temes, acct #[redacted]) for $54.98 on 9/3/13 after replying to a mailed offer from the magazine for this purpose. We never received the magazine, and therefore requested refund in 2014. She then contacted them by email, explained the situation, and there was no resolution. I then contacted them by email, again no resolution. Subsequently we both phoned them on separate occasions, and no resolution. Most recently, they insisted we fax of the cancelled check, which we obtained from the bank and I sent today. When I spoke with them again on phone today, they received the copy of the check. However, they refused to refund, since the check was sent to Publishers Billing Services. They insisted I contact them.

I finally was able to get through to Publishers Billing Services ###-###-#### but they refused to refund the entire amount, saying the payment was 1/2 of a 2 year offer for $109 (not true).

Please note that my mother heard that we were not receiving the magazine, and subsequently purchased another New Yorker subscription in the name of Sheree Temes for substantially less. We do not want this second subscription in Sheree Temes name cancelled.

We believe the New Yorker should refund the entire amount we paid for the original renewal which was never received, since my wife responded to to their offer for renewal, and never received the magazine.Desired Settlement: Refund the entire amount of $54.98 paid for a product which was not received.

Business

Response:

Dear [redacted],

Thank you for contacting us. We have researched your complaint and have issued a refund check in the full amount, for your New Yorker subscription. Please see the attached response and feel free to contact me with any questions.

Review: On 10/**/13 I responded to an online offer for Vanity Fair magazine ([redacted]). The offer was for 24 issues for $20 plus $3 for a handling fee. The website did not display a grand total before the submit button stage. Immediately after submitting payment a screen appears telling me that I have been charged $26 with no explanation why I have been charged $3 more than what was advertised. I immediately emailed Vanity Fair inquiring about my transaction. On October [redacted], I received the following email.----------------------------------Dear Subscriber:According to our records the offer you responded to was for 24 issuesfor $26.00 plus applicable sales tax.You may visit our website to access your account online at [redacted] click on "Subscription Customer Service" at the bottom of themain page, and you will be directed to the Customer Care page to accessyour account.Your account number will be required for entry: [redacted] you should need further assistance, please be sure to include allprevious e-mail correspondence.Thank you again for your interest in Vanity Fair.Sincerely,[redacted]Customer's email address: [redacted]Case id: [redacted]---------------------------------------I replied back asking them to please look at the link where they will see that the offer was for $23, not $26. I have not heard back from them.Desired Settlement: $3 adjustment for overpayment.

Business

Response:

Dear [redacted]

Review: Received Glamor Magazine - Did not subcribe to. Do Not Want! Quit Sending and do NOT send any more Magazines!Desired Settlement: Please stop sending this Magazine! Do not charge for subscription! Return any & all charges made

Business

Response:

Dear [redacted],

I am the Director of Consumer Marketing Compliance for Conde Nast, which publishes Glamour. I am writing in response to your letter to the Revdex.com concerning your subscription. Our company takes its customer complaints very seriously and appreciates it when our customer's concerns are brought to our attention.

A subscription to Glamour was included with your Wayfair purchase, back in the summer. We have cancelled it and you should not receive any more issues (the Nov issue will be your last).

We apologize for the inconvenience this may have caused. Ifyou have any questions, you can contact me directly.

Review: I canceled a subscription to Bon Appetit magazine last Oct. I was told I would receive a refund 6-8 weeks after my last magazine mailed in the amount of $20.33. In January I contacted the magazine as I had not received my refund. The email response that it was refunded in Oct 2015 to a credit card with an expiration date of **-2015. Not only was that card expired the account was closed. The magazine refuses to send me my refund and only responds "contact your credit card company".Desired Settlement: Refund by check

Review: My late uncle, [redacted] of International Falls, MN was a long time subscriber to the New Yorker, a Conde Nast publication. I am his personal representative and in the ordinary course of closing out his estate submitted a claim for refund to the company after delivery of the magazine was terminated in March. On three separate occasions since that time I have called and discussed a refund (April, June and August). The refund of $64.99 has been promised three times and each time nothing has happened. I am frustrated by the failure of the company to honor its promises and for its - pick one - incompetence or lies.Desired Settlement: I would like to have the Company honor its many promises to issue the refund of $64.99 in the name of [redacted], its former subscriber, and mail it to my address at [redacted]. It would be nice to get an apology as well, though that is not expected.

Business

Response:

Dear [redacted]:

I am the Director of Consumer Marketing Compliance for Conde Nast Publications, which publishes The New Yorker. I am writing in response to your complaint with the Revdex.com.

At the outset, please let me assure you that our company takes its customer relations issues very seriously and appreciates it when our customers' concerns are brought to our attention.

I've checked with our fulfillment house and they did confirm that a refund was processed on 3/**/13 in the amount of $63.61, back onto your uncle's visa card ending in [redacted]. We have asked the credit card processing agent to confirm as well and they provided the following information in the email below:

[redacted] * [redacted]

** [redacted]

I truly apologize for any inconvienance this has caused you and if you have any questions, please feel free to contact me directly,

I have tried for 3 days to contact this company to no avail. EVERY email listed on their website comes back as undeliverable. Every number gets me a voicemail. They sent me a 1099 claiming they paid me money when I have NEVER worked for them. I am involving the IRS and my lawyer now.

Review: I am a 7 year subscriber to the [redacted]. My Credit card information changed and the [redacted] could not auto- bill me for the annual renewal. The full subscription rate was listed as $59.00 per year according the website, the mailed renewal notices and is the flyers that are attached to the middle of the magazine. I called to renew fully expecting to pay the normal subscription price. I called the 800 number to re-new my subscription for another year. I didn't confirm the price, I felt no need since I felt I was familiar the price point. Also, there was no listing stating the subscription price increased. Also, I checked online to confirm the subscription rate before contacting the [redacted] Customer Service. I called to re-new my subscription. One week later, I reviewed my credit card statement and noticed that I was billed $99.00 by the [redacted]. I called CS immediately and requested to know why was I billed $40.00 over the listed subscription rate. The CS agent mentioned that the price fluctuates and it's not listed. I told her that was unacceptable and I wanted my money back. She said she would charge me the $59.00 dollars instead and refund the $40.00 to my credit card account. I checked my statement, the refund has not been posted to my account. I think the [redacted] was deceptive in their practice of raising the price point while their current written documentation of the price point on the website was significantly less. I didn't realize the [redacted] engaged in such a deceptive practices. I love the content of the magazine but will not tolerate deliberate shady practices. I am disappointed that the [redacted] intentionally mislead me and I am willing to re-consider and possibly terminate my relationship with the publication.Desired Settlement: I would like a refund of the $40.00 or a full refund and account closure. In addition, I believe that I am owed an apology from the [redacted].

Business

Response:

Hi. I am the [redacted] for Condé Nast, which publishes THE [redacted]. We have researched your compliant and account. As mentioned on our phone call last week, we have contacted our fulfillment house and they have confirmed that a refund in the amount of $40 was processed back to your credit card. It might take some time, but you will see it posted.We apologize for the inconvenience this may have caused you.If you have any questions, please feel free to contact me directly.Thank you,[redacted]###-###-####

Review: I signed up for the magazine subscription in September through their website. The deal I signed up for was 15$ subscription that also promised a free GQ messenger bag and a free book. I have received 3 issues of the magazine and have not received the other items. I e-mailed the magazine asking when I would receive the messenger bag and here was their response:

"Dear Subscriber:

Unfortunately, the offer you responded to did not include a premium. Thus, we cannot honor the request.

You may visit our website to access your account online at [redacted]

Simply click on "Questions" at the upper right hand side of the main page, and you will be directed to Customer Care to access your account....

If you should need further assistance, please be sure to include all previous e-mail correspondence.

Thank you again for your interest in GQ Magazine...

I responded to the e-mail, letting them know that I had signed up for the 15$ deal that promises the bag and the book. They still have not responded. I was charged the 15$ by GQ.

There was no "Questions" button on their website, either (which I mentioned in the e-mail). I also tried calling their customer help number and was never directed to an actual person. Instead I was directed to an automated service that asked if I wanted to "renew my subscription or unsubscribe," when I said "neither" the automated system said "good bye" and hung up on me.Desired Settlement: I would like the bag and the book sent to me. I would like a customer service agent to contact me and apologize for the inconvenience.

Business

Response:

January **, 2014

Dear [redacted],

I am the Director of Consumer Marketing Compliance for Condé

Nast, which publishes GQ. I am writing in response to your letter to the RevDex.com. On the onset, let me

assure you that our company takes its customer complaints very seriously and

appreciates it when our customer’s concerns are brought to our attention.

We researched your order and a premium (bag or book) should

not have been included with your subscription.

Regardless, we see that you

contacted our fulfillment center and a bag was mailed to you yesterday (1/**/14). You should receive it in a few weeks. Also, we will send you a pdf of the book, in

a few days.

We apologize for the inconvenience this may have

caused. If you have any questions, you

can contact me directly.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,