Concrete Technology Resurfacing and Design

We have not heard from this customer since the repairs were completed last week In most cases repairs will need several weeks to blend into the older surface As for cracks - cracks are not covered by the warranty I have attached a copy of the warranty and the signed proposal

We responded to this customers request yesterday Our office was completely closed this winter from Nov to April therefore we have a huge backlog and are trying to get back to people as quickly as possible not to mention an extremely bad winter that took a toll on a lot of our customers

We do have this customer on our service list for repairs at no charge Unfortunately we started off this year with a month back log of service calls from over the winter, which was harsh We normally do not start completing service calls until mid to end of May due to the weather temperatures We are also dealing with a number of rain days as well, since May 1st we've had business days of rain As with our original installations we normally do not work on rain days or days rain is due to come in We have received the customers messages as our service department is not always available to answer We do appreciate his patience and should have his repair completed by the end of July

We did receive this customers request for a reseal price and inspection on May 5, The manufacturer's warranty is for two years from the date of completion unless they opt to have the two year reseal completed The date of completion for this customer's installation was May 4, Although they did call outside of the warranty period we had no intentions of not including what would be been covered under the warranty had they of called within the warranty period At this time we are forwarding all requests for reseal pricing over to another local CTi dealer since we are experiencing such a back log We are a small business and need to keep a equal balance of new work coming in, in order to maintain our business otherwise our company would be closed We are in the process of mailing letters to all of our customer's awaiting reseal prices letting them know that we are forwarding their request to other local dealer

Our office is closed for the winter This is the first time in years that our offie has been completely shut down for the winter We will be re-opening on April 1st and will have complaints dealth with within days Thank you, [redacted] /> Concrete Technology Resurfacing & Design, Inc