ComredIT

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:My case examiner (Donna) called me on 12/to indicate that she called the number provided by GWU and left a messageI received another voicemail from [redacted] & [redacted] on 12/regarding the debt; I emailed a letter the week prior to contest the validity of the debt and also called on 12/to contest via phone, as well.Regards, [redacted]

Please provide me with the Caseworker Donna direct telephone #. My direct dial number is ###-###-#### I will be happy to speak with the case worker. This is the only was to get this matter resolved

The patient called us on May 5th, to set up a payment plan. She agreed to pay $100.00/month, by the 15th of each month. She made her May and June payments on time. She also called on June 7th, to get her balance due, and she was advised of the balance. The patient failed to make her July payment,...

so her account became delinquent. On August 23rd, the patient enrolled her account for ebills, meaning she wishes to stop paper statements to her home. She also did not call us to advise she moved.   The patient did call on August 28th, to see if it could be removed from collections. The rep escalated to her supervisor, who stated that there was no valid reason to remove the account, as the patient was under contract and was aware of her payments to our facility. The rep called the patient back to advise, and did not get an answer.  On August 30th, she called our office, was advised of this information, and was instructed to call the agency to make arrangements. The patient has since paid the balance due in full. The agency had the account from August 19th until August 31st. In conclusion, the account being placed in collections was no fault of the facility, as the patient was aware that her payments were due the 15th of each month, and she failed to update her address with our office.

After receiving this complaint I made several calls to the Department of Labor.  The number I have is ###-###-#### and I have been unsuccessful reaching anyone. There is no option to receive a return call. I  would like to assist getting this matter closed.  I would...

suggest [redacted] have her case worker call me directly to discuss how we can get her claim paid.  Her case manager can reach me directly at ###-###-####.    This account is presently on hold for two weeks. At this time the account is not in collections.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:My case examiner (Donna) called me on 12/20 to indicate that she called the number provided by GWU and left a message. I received another voicemail from [redacted] & [redacted] on 12/26 regarding the debt; I emailed a letter the week prior to contest the validity of the debt and also called on 12/16 to contest via phone, as well.Regards,
[redacted]