We called Ken ***, Owner, who visited our home He recommended that our computer had "plenty of horsepower, update to Windows and it would last another five years." He had previously repaired it in July for $ He now said it was slow and needed updating So, we went ahead He took our computer to his office/home, had it two days, brought it back on 11-03-16, reinstalled it, said it was a "brand new computer," he had "totally cleaned it out," and "installed Windows 10." He charged us $340, and (interestingly) on both repair occasions told us to "make the check out to Ken ***" and not to his business! The "new" computer install lasted exactly FIVE WEEKS! We then called him, told him the computer crashed, no internet, etc., and he did try some points over the phone Also, quite interesting, he told me to try a "favorite on the tool bar," and when I looked it only showed websites from five years ago and nothing current When he couldn't fix anything, he said he
We called Ken ***, Owner, who visited our home He recommended that our computer had "plenty of horsepower, update to Windows and it would last another five years." He had previously repaired it in July for $ He now said it was slow and needed updating So, we went ahead He took our computer to his office/home, had it two days, brought it back on 11-03-16, reinstalled it, said it was a "brand new computer," he had "totally cleaned it out," and "installed Windows 10." He charged us $340, and (interestingly) on both repair occasions told us to "make the check out to Ken ***" and not to his business! The "new" computer install lasted exactly FIVE WEEKS! We then called him, told him the computer crashed, no internet, etc., and he did try some points over the phone Also, quite interesting, he told me to try a "favorite on the tool bar," and when I looked it only showed websites from five years ago and nothing current When he couldn't fix anything, he said he