Computer Care of Arlington

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.The keyboard "problem" the business speaks of is a simple key that came offWhen I submitted the computer to Computer Care, the keyboard already had this problemWhen I was quoted a price double what I paid for satisfactory service elsewhere, I felt it was safe to assume such a small issue would be taken care ofI was not going to overpay for my computer repair, but I did spend money with themI was already dismayed with the business when I called back about the keyboard problem; so I asked politely (as the business stated) for the problem to be fixed and when I was denied, I hung up and sought other ways to handle the situationIt is not in my nature to argue and stay on the phone all day when a company is set on not keeping their word but keeping my moneyIn short, my keyboard problem was very apparent and already an issue during the diagnostic processIt is my firm belief that when I called back, it should have been taken care ofInstead, I was denied for taking the more expensive issue to a cheaper - yet just as effective - company My dispute is most certainly not resolved Regards, [redacted] ***

Ms*** paid us $(;- ta)(} to have a hard drive problem diagnosed on January 19"'Our diagnosiswas "Physical Hard Drive Failure"We offered to apply the diagnostic fee towards the hard drivereplacement, if she had the hard drive replaced wtthin daysWe make this option available to
ourcustomers so they don't pay for the diagnostic process twiceThe credit for diagnosis appliesspecifically to the current problem(s) we diagnosedIt does not apply to diagnosing and repairing otherproblems that may arise in the futureMs*** declined the repair and chose to have the hard drivereplaced at another facilityOn January 28"', Ms*** called our shop to ask if there would t>e a chargeher to diagnose and repair a keyboard problem on a laptopThe technician said there would be achargeMs*** politely ended the conversation and hung up the phone without asking any furtherquestions or asking to speak to a managerWe had no idea Ms*** was unhappy, until -werenotified by the local BSB franchise on February

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.The keyboard "problem" the business speaks of is a simple key that came off. When I submitted the computer to Computer Care, the keyboard already had this problem. When I was quoted a price double what I paid for satisfactory service elsewhere, I felt it was safe to assume such a small issue would be taken care of. I was not going to overpay for my computer repair, but I did spend money with them. I was already dismayed with the business when I called back about the keyboard problem; so I asked politely (as the business stated) for the problem to be fixed and when I was denied, I hung up and sought other ways to handle the situation. It is not in my nature to argue and stay on the phone all day when a company is set on not keeping their word but keeping my money. In short, my keyboard problem was very apparent and already an issue during the diagnostic process. It is my firm belief that when I called back, it should have been taken care of. Instead, I was denied for taking the more expensive issue to a cheaper - yet just as effective - company.  My dispute is most certainly not resolved.
Regards,
[redacted]