Compressionstockings.com

This customer has worn these stockings for 2 months. You can see from the images that the rest of the stocking is fine except the areas that she wore through while wearing. Common sense should tell you that you can't wear thin stockings with no other footwear or protection indefinitely without...

consequence. The customer refuses to take no for an answer and doesn't think she should be responsible since the booklet didn't say to wear shoes. Do Leggs pantyhose say on the packaging you need to wear shoes with them? Does that actually need to be said???Just so the Revdex.com and anyone else who reads this has a more accurate picture of what happened, here is the email that the customer states was "riddled with aggression and accusations". Nothing has been changed. Bottom line here is the customer wore the garment everyday and should have done something to protect them rather than walk through them and then try to get a free replacement months later.  While we do feel for the customer for her disability, it was she who ranted and raved. She repeatedly threatened, berated and cursed me in an effort to get her way. Sincerely, [redacted]
[redacted]
[redacted]  [redacted]
[redacted]     
[redacted]    
[redacted]

Revdex.com: [redacted] [redacted] ID # [redacted] , [redacted]:

[??? ????? ?????]
 I again contacted [redacted] to know where is my package with the tracking number that provided by the seller. They answered me that [redacted] Mail processed this package when it was in the United States. The sender has selected an economical non-trackable service for this shipment. 
Yes, with the purchase was offer insurance. However, the seller does not have that service for $ 10.95 to another country will not have a track number to track at all, and the track number that the seller provides, operates only within the USA
 
 
 
[redacted] Revdex.com [redacted].
[redacted]

Hello [redacted]. 
If you didn't like my attitude or my tone, for that I apologize. Look at it from my point of view though for a moment. Anytime someone damages a garment, it's never their fault. We don't put our fingers through them, but we are always to blame. :/ 
I had already authorized you to return the pantyhose without the original box this morning, the only proviso on the exchange was that you purchase donning gloves so that we could all be sure another pair would be much less likely to be damaged. I think that is very fair.   
Please watch the 2nd video here: [redacted] It shows you how to put on compression pantyhose. If you are pulling hard, you are doing it wrong (Dismiss if you feel it doesn't apply to you). Opaque style garments are more forgiving then sheer ones are. Sheer are thinner and therefore more fragile.   
Please go back through and read our previous correspondence. Initially I offered you a discount on up to 2 pairs to offset the cost of the pair that was damaged and the "one and only chance" was a later offer of replacement. We are not trying to make enemies. Quite the contrary, we would like all of our customers to walk away happy so they come see us again later. I realize we have an uphill battle getting you to that place but if you stick it out with us, you will become one of our happy customers over time. Promise. :)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
The business owner is completely false in his accusations. I have not worn these stockings for 2 months; I received them in the middle of July and the problem started just weeks later. I tried calling the company, and they never answered. I had no choice to continue wearing the stockings since then, due to the medical condition that requires that I wear them 24/7. Of course I wore shoes with the stockings when shoes are required (i.e. outdoors and anywhere that is not my home), however the manufacturer states nothing about socks required with their product in any of their instructions for use. As I told the owner, [redacted] does not always allow for a sock to be worn due to the extreme swelling of limbs/extremities, so it would only block circulation, cause excessive heat on these 95 degree days, and further the discomfort. All of these points are irrelevant anyway, since I noted that the manufacturer of the product says nothing about requiring socks indoors. I work from home and hardly leave my house, and the owner accused me of doing otherwise. His email also assumed my own habits of wearing the stockings, solely because I purchased two and it was wintertime, yet he has no idea what my purchases say about my use (and was incorrect anyway). I have purchased these stockings on multiple occasions from various sellers (through my physical therapist, from a competing site, etc) and have never had an issue. These are also not "pantyhose" - they are thick compression stockings and to dismiss them as such is also irrelevant. Almost all of his responses are complete accusations and assumptions of my lifestyle.I did not in any way, shape, or form, threaten this man, berate or curse at him. When he told me I was being dramatic about the very disease his company should be serving, I responded the way anyone would - especially as the owner of a company spoke to me - I was deeply upset and hung up sobbing. This was exacerbated by his offensive comments and judgments of the skin of my feet, which are from my disability. As noted in his email, he made other assumptions about me being like other costumers who allegedly try to scam him into new stockings. I find that really disrespectful to make that assumption and judgment when that was not my motive or goal at all. I simply had a product complaint about something that happened just weeks after receiving a product, and the owner's own customer service rep told me that he would never give a refund, it is just his nature, which I sadly found out on my own. All I wanted was an honest company to stand by their product and send me a new one in exchange for my old ones (which I can only send back after receiving a new pair, as I cannot go without them, even for short periods). The owner of a company should never belittle a customer the way he belittled me, he did not even consider anything I said as truth, as he already wrote me off as someone he would not help, and continued to judge me. I think his attitude is clear in his response here.Thank you.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This customer used [redacted] to purchase a product off of our website. Within the [redacted] interface HE CHOSE the ship to address which happened to be his old address. He refuses to see the truth and that is that the error was all his doing. Not a big deal. He is not the first person to do it. Please...

feel free to contact [redacted] and confer with them and they will confirm the shipping address is other than he provided on this complaint. In Fact, I will attach screen shots of his [redacted] payment & dispute so you can see the address. The address he had the product shipped to was less than 6 miles away down a straight road and the customer couldn't be bothered to go check with the current residents. After all of the long full explanatory emails I have exchanged with this customer and his inability/unwillingness to deal in reality, we do not wish to do business with him in the future without an apology.

All of our customers are urged to purchase donning gloves to protect their stockings. We stress that higher compressions, especially sheer garments need donning gloves. 
Here is the verbage from the message:
"Did you remember your donning gloves?
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Using donning gloves to put on and take off your garments will not only help you grip them more easily, they also greatly reduce the likelihood of finger-pull marks and snags (especially in the thinner, sheer type stockings). Such damage could keep you from getting credit should you need to return or exchange the garment. Donning gloves are a low cost accessory that will give you peace of mind and help protect your investment in the months ahead! It's the smart thing to do and is highly recommended for any compression above 15-20 mmHg."
Please come to our website, create an account, add the same item to your cart the customer purchased: [redacted]
Size II/Short/Black. Click checkout and follow the secure check out procedure and you will see Screenshot #1 with "Did you remember your donning gloves" in big bold text. When you mouse over that, you will see screenshot #2
(There is also an instructional video on the product page showing proper donning technique. The video talks about knee highs, but the same technique applies. The video also advises gloves before you begin pulling the garment)
I have uploaded screenshots in case you choose not mimic the checkout process so you can still see the messages.  
The items we sell are stockings. Medical stockings that are tight, but stockings nonetheless. If you yank them, you will put a finger through them. If you damage a garment, that is not our responsibility. We have THOUSANDS of customers that purchase stockings every day and don't damage them. Some purchase gloves to be on the safe side, some do not. If you tug on a stocking the first time you go to put it on you can rip it. That doesn't make it defective, that means the customer pulled too hard.
 
We require that the original product packaging the garment was shipped in be returned with any garment (1st paragraph) [redacted] which the customer no longer has. Customer stated she threw away the box the day before. 
We also state in the 1st paragraph that damaged garments are not returnable. Even though with multiple reasons that go against store policy, we have issued the customer a return authorization and will replace her garment with a new one with only 1 proviso: That she purchase a pair of donning gloves so that we can be assured she is much less likely to damaged yet another pair. Even gloves will not totaly protect her if she yanks on the garment so hopefully she won't do that.   
If you have any questions, you can reach me at ###-###-####.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Compression Stockings regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Compressionstockings.com has been resolved.  The company mailed the product to my home a couple of weeks after I filed a complaint with the Revdex.com. Thank you for your assistance. 
 
Sincerely,[redacted]

This customer has worn these stockings for 2 months. You can see from the images that the rest of the stocking is fine except the areas that she wore through while wearing. Common sense should tell you that you can't wear thin stockings with no other footwear...

or protection indefinitely without consequence. The customer refuses to take no for an answer and doesn't think she should be responsible since the booklet didn't say to wear shoes.
Do Leggs pantyhose say on the packaging you need to wear shoes with them? Does that actually need to be said???
Just so the Revdex.com and anyone else who reads this has a more accurate picture of what happened, here is the email that the customer states was "riddled with aggression and accusations". Nothing has been changed. Bottom line here is the customer wore the garment everyday and should have done something to protect them rather than walk through them and then try to get a free replacement months later.  
While we do feel for the customer for her disability, it was she who ranted and raved. She repeatedly threatened, berated and cursed me in an effort to get her way.
Sincerely, [redacted]
 
[redacted]
[redacted]
[redacted]  [redacted]
[redacted]     
[redacted]    
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 The owner himself did admit that he was disrespectful or "lost his cool" with me, which just further confirms and supports my complaint. I was horrified by his words and aggressive behavior. I simply want a new pair of stockings, of a refund of the $93.12 that I paid. It is the least he can do after what he said to me, how I was treated as a customer by the owner of this business, and for my original complaint: the faulty compression stockings. Revdex.com, if necessary, please look into his Facebook reviews for his business CompressionStockings.com for further evidence of what this company lacks in customer service, as well as another complaint of aggression towards a customer. I am certainly not alone on this experience.
Thank you.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello [redacted] & Revdex.com. What I said was "we do not wish to do business with him in the future without an apology". For the amount of time and frustration over this while this whole situation was obviously your doing, (even [redacted] threw out the case immediately) that's not asking very much of you. If you can't do it, that's fine. You did not find a cheaper price elsewhere, you found the same price. The additional $10 was for the shipping service you chose over the free shipping option that is set as the default. Since our last communication we have received the package in question back in our warehouse from [redacted] with a note attached that the address forwarding time had expired. While we would be 100% within company policy listed on the returns page and shipping page to charge you a 20% restocking fee, we have waived it and you have been refunded for the price of the product in full. As I have said from the beginning and will say again since your continued denials indicate you have not yet taken action... you need to REMOVE the old address so that you don't inadvertently do the same thing to another company. It's needless headaches and a waste of time they they or you should not have to deal with. If you need help removing the old address you can call [redacted] and they would help you do it. You may be thinking I don't know what I'm talking about because you sent me a screenshot showing your new address in [redacted]. I agree, your new address is in there but so is your old one. View ALL of  the addresses tied to your [redacted] account and then you will see it. Maybe it will take another situation like this for you to believe it though. I am sorry it didn't work out, we wish you the best. [redacted]-CompressionStockings.com

As you can see in the email I wrote to the customer, I did apologize for losing my cool with her, but that was only after being told numerous times what a horrible and despicable person I was. To clarify, I said she did not use curse words starting with F or the like, it was

Review: I need to wear compression stockings, and for the past few years I have been purchasing them from compressionstocking.com. I ordered a new pair on April [redacted] of this year for $97.93, and through no fault of my own the wrong shipping address ended up on the order and it was shipped to that address. They refuse to refund my money or provide me with the product, they told me only if it gets returned they will give me my options. To put it simply they took my money and did not provide me with what I ordered.Desired Settlement: I would like my money back as I will no longer be doing business with this company.

Business

Response:

This customer used [redacted] to purchase a product off of our website. Within the [redacted] interface HE CHOSE the ship to address which happened to be his old address. He refuses to see the truth and that is that the error was all his doing. Not a big deal. He is not the first person to do it. Please feel free to contact [redacted] and confer with them and they will confirm the shipping address is other than he provided on this complaint. In Fact, I will attach screen shots of his [redacted] payment & dispute so you can see the address. The address he had the product shipped to was less than 6 miles away down a straight road and the customer couldn't be bothered to go check with the current residents. After all of the long full explanatory emails I have exchanged with this customer and his inability/unwillingness to deal in reality, we do not wish to do business with him in the future without an apology.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I should not be necessary for me to drive anyplace to retrieve a package that was supposed to be sent to me, and if he really cared about his customers he would have at the very least sent a letter to the old address explaining the situation. This person just said oh well it's your mistake tough luck [redacted] and would not lift a finger to help someone who has been a loyal customer for a couple of years now. For all I know the package could already have been returned a decided to keep my money just for spite, and seeing as how I was treated I would not put it past him to do just that. I thought it was pretty funny that he deciding not to business with me, as if I would ever even think of doing business with him again. I had already planned not to do business with him after the way I was treated at his very first response. Besides tell him I already found a better supplier who sells the same product for $10 cheaper, and probably has much better customer service. as well

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello [redacted] & Revdex.com. What I said was "we do not wish to do business with him in the future without an apology". For the amount of time and frustration over this while this whole situation was obviously your doing, (even [redacted] threw out the case immediately) that's not asking very much of you. If you can't do it, that's fine. You did not find a cheaper price elsewhere, you found the same price. The additional $10 was for the shipping service you chose over the free shipping option that is set as the default. Since our last communication we have received the package in question back in our warehouse from [redacted] with a note attached that the address forwarding time had expired. While we would be 100% within company policy listed on the returns page and shipping page to charge you a 20% restocking fee, we have waived it and you have been refunded for the price of the product in full. As I have said from the beginning and will say again since your continued denials indicate you have not yet taken action... you need to REMOVE the old address so that you don't inadvertently do the same thing to another company. It's needless headaches and a waste of time they they or you should not have to deal with. If you need help removing the old address you can call [redacted] and they would help you do it. You may be thinking I don't know what I'm talking about because you sent me a screenshot showing your new address in [redacted]. I agree, your new address is in there but so is your old one. View ALL of the addresses tied to your [redacted] account and then you will see it. Maybe it will take another situation like this for you to believe it though. I am sorry it didn't work out, we wish you the best. [redacted]-CompressionStockings.com

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

How would you know what price I did or did not find what are you psychic. I feel sorry for anyone who makes the mistake of doing business with you, because you are just about the most unprofessional person I have ever done business with on the Internet. You provide the bare minimum of service that you can get away with, and by the way I received my refund today. Don't bother to respond because I am just going to delete anything from the Revdex.com without reading it, so do yourself a favor and rip someone else off.

*

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: On December [redacted], 2015 I placed an order for compression stockings. It has been 3 weeks and I have not received my order. On January *, 2016 I checked the status of my order, it stated "[redacted]". When I checked my credit card account, the charge for the compression stockings had been posted to my account on December [redacted], 2015. I reviewed the FAQ section on why there may be a delay with my order. There were no explanations for my particular situation, instead there was a recommendation to check my junk mail in case they had sent info pertaining to my order and it got "lost" in junk mail. I checked my junk mail dating back to 12/**/15 and found nothing from [redacted]. I then sent an email (1/*/16) requesting notification on when the order may be processed. I waited 5 days for a response, but never received a response. So I emailed them again on 1/**/16. I also tried calling during their business hours on 1/**/16 and I was greeted by voicemail so I left a message. Their website also suggests a "live chat" option that was NEVER available on multiple occasions during their business hours. At this point I feel I am being ignored. I feel that it is unprofessional to bill someone less than 24 hours after an order has been placed, yet 3 weeks later the order STILL has not be PROCESSED.Desired Settlement: I would like a refund for the total of my order $76.96.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Compressionstockings.com has been resolved. The company mailed the product to my home a couple of weeks after I filed a complaint with the Revdex.com. Thank you for your assistance.

Sincerely,[redacted]

Review: I purchased two items from compressionstockings.com. I wish to return one of the two items because it is not the correct size. I would like to receive a refund for the item. Compressionstockings.com's website states that a customer cannot return an item unless they receive a Return Authorization Number (RA #). I have emailed compressionstockings.com three times requesting a RA#. I have also called and left a voicemail twice, requesting and RA#. Compressionstockings.com has not responded to any of my requests.Desired Settlement: I would like for compressionstockings.com to provide me with an RA# so that I can return the item to them and receive a refund.

Business

Response:

Return requests should be made online. Directions to do so can be found here:[redacted]In the interim, I have filed the return request for you on 6/**. Next time, maybe try calling during business hours if you need assistance.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I tried to submit a return request on the business website. The process does not work. I followed the instructions & all that happened is that the site sent me back to the product listing & did not allow me to submit a return request. You need to update your web coding. I call d twice during business hours to request a RA #. Both times no one answered, I left two messages but no one returned my call or responds to my message. I have the RA # the business finally sent me via email (on 6/**) after I filed the Revdex.com complaint. I will return the item using the RA# on July **. At that time I will let the Revdex.com know if the business provides the refund I requested.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

As of today 7/** this customer's return has not been received. Why its taking 20 days to send it in I have no idea. This is just prolonging the delay of a resolution.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. the business has received my return merchandise and issued a refund to [redacted], my original method of payment. This resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have ordered 4 pair of medical compression stockings for myself and I never received them. the tracking notice through [redacted] claims they were delivered. I have since opened up a missing package claim with [redacted] (#[redacted]). I have shared this info with [redacted] but have only received a confirmation email back saying someone would be in touch. I have not heard from the company yet. the total charge was $134.12. I would like resolution in this matter, either my funds returned or the order shipped again.Desired Settlement: refund or shipment of original order

Review: Hello.

I need Your help, help me please. I am from [redacted] (Europe).

I made a purchase in the online store Compressionstockings.com

([redacted]) , (I am disabled person, have severe disease and bought compression stockings in this e-shop. I am a regular customer already shopped there)

and paid $ 110.93.

It's been 3 months ago (I bought the [redacted] of August and paid for shipping too) and I still have not received my order. I wrote to them so many times! **.08.2014 **.09.2014 **.09.2014 **.09.2014 **.09.2014 **.09.2014 **.10.2014 **.10.2014 **.10.2014

The first times they meet me that you have to wait, but the parcel did not come. Currently they just stopped answering me my letters A whole month.

I contacted customer service [redacted] mail and learned that I should have received the package by now (maximum time of delivery - 20 days). Since I did not receive the package, I will have to go back to the sender and to see what options they may have available for me. I asked them to give me back the money or resend the order again. But they ignore me.Desired Settlement: I want to get my money back. After such a relation to me, I do not want to use the services of this e-shop.

Business

Response:

This customer resides in [redacted].

If all goes smoothly, then yes, 20 days is about the expected delivery time. If the package gets held up in customs or at the local post office for pick up, the package can and will sit there until they decide to turn it around which could take months. It is not uncommon for the local post office to send a "pick up" slip to the customer that doesn't get to them or it accidentally gets thrown out with junk mail and the package just sits at the post office.

The customer CHOSE to waive the insurance and value declaration (see image 1) on this shipment so was sent with no insurance and no value declaration, in all likelihood to avoid import taxes.

All international customer MUST click the first checkbox to confirm they understand an order can take over 30 days to be delivered.

The 2nd box is optional and was checked REMOVE insurance on this shipment (see image 2).

We even specify that if they choose this and the package gets lost we have no responsibility for it.

While it has been about 2 months, it would be unlikely the package is lost. I still expect it to show up here or there in the next month or 2.

Consumer

Response:

[redacted] ID # [redacted] , [redacted]:

[??? ????? ?????]

I again contacted [redacted] to know where is my package with the tracking number that provided by the seller. They answered me that [redacted] Mail processed this package when it was in the United States. The sender has selected an economical non-trackable service for this shipment.

Yes, with the purchase was offer insurance. However, the seller does not have that service for $ 10.95 to another country will not have a track number to track at all, and the track number that the seller provides, operates only within the USA

[redacted] Revdex.com [redacted].

Business

Response:

[redacted] customer service isn't helpful, at all. They process the shipment and hand it over to a local carrier in your country. That local carrier does not have the ability to update the [redacted] tracking which is why when a package is sitting in the post office for months, none of us know it until it gets returned for not being picked up or an issue with the address. Insurance is included in the cost of the shipment, however if you tell us to mark the value low so that you can avoid taxes, we can no longer insure for the value of the product. If you tell us not to insure it, you are also telling us we are not responsible if there is a problem.

While it has been a while since you ordered, that does not mean the package is lost. We have had packages come back from Russia and Ukraine as many as 6 or 8 months later. It's a long time yes but we have no control over the processes in foreign countries.

Review: I requested a refund from this company 5 months ago. Several calls for the refund has brought forth nothing. They said 6 weeks and I have called every 6 to 8 weeks since and lately sent to voice mail. I find the person who handles returns to be very unprofessional as I have talked to him several times and he has assured me that someone will email in the next few days. RA number has been acquired from the beginning. They received my returned socks 6/**/2015.Desired Settlement: All I want is my refund now.

Consumer

Response:

At this time, I have not been contacted by Compression Stockings regarding complaint ID [redacted].Sincerely,[redacted]

Review: I had ordered hosiery from the company on 5/**/14. I received my order several days later. I have only had the item under two weeks and they tore. I emailed the company and they would only help me out if it had not been to my error which I have no way of proving, they are stockings they have to be pulled on so obviously I can't say I had no part in the matter. The stockings ripped, of course my finger went in the whole when this happened, I mean how else does it happen? They claim that there are prompts to purchase special donning gloves to put the stockings on and protect from rips however I checked by going on there site and put another item in my cart and there were no such warnings. The emails were not friendly, clearly staying how I'm at fault and I how I can take my one and only chance at a discounted second pair if I have all of my original packaging and invoice. Unfortunately garbage day was yesterday and the box went out with recycling and this all happened this morning. I have all the emails and would be happy to send them to whom ever necessary. I don't care to do further business with this company I would just like to help others not have the same experience. A refund would be great but I don't see v that happening. These stockings are over $100.00 per pair and to only last a week just ridiculous; and then to top it off with insulting service is just the icing on the cake. I'm sorry for the bother I just don't know what else I can do.Desired Settlement: Refund

Business

Response:

All of our customers are urged to purchase donning gloves to protect their stockings. We stress that higher compressions, especially sheer garments need donning gloves.

Here is the verbage from the message:

"Did you remember your donning gloves?

Using donning gloves to put on and take off your garments will not only help you grip them more easily, they also greatly reduce the likelihood of finger-pull marks and snags (especially in the thinner, sheer type stockings). Such damage could keep you from getting credit should you need to return or exchange the garment. Donning gloves are a low cost accessory that will give you peace of mind and help protect your investment in the months ahead! It's the smart thing to do and is highly recommended for any compression above 15-20 mmHg."

Please come to our website, create an account, add the same item to your cart the customer purchased: [redacted]

Size II/Short/Black. Click checkout and follow the secure check out procedure and you will see Screenshot #1 with "Did you remember your donning gloves" in big bold text. When you mouse over that, you will see screenshot #2

(There is also an instructional video on the product page showing proper donning technique. The video talks about knee highs, but the same technique applies. The video also advises gloves before you begin pulling the garment)

I have uploaded screenshots in case you choose not mimic the checkout process so you can still see the messages.

The items we sell are stockings. Medical stockings that are tight, but stockings nonetheless. If you yank them, you will put a finger through them. If you damage a garment, that is not our responsibility. We have THOUSANDS of customers that purchase stockings every day and don't damage them. Some purchase gloves to be on the safe side, some do not. If you tug on a stocking the first time you go to put it on you can rip it. That doesn't make it defective, that means the customer pulled too hard.

We require that the original product packaging the garment was shipped in be returned with any garment (1st paragraph) [redacted] which the customer no longer has. Customer stated she threw away the box the day before.

We also state in the 1st paragraph that damaged garments are not returnable. Even though with multiple reasons that go against store policy, we have issued the customer a return authorization and will replace her garment with a new one with only 1 proviso: That she purchase a pair of donning gloves so that we can be assured she is much less likely to damaged yet another pair. Even gloves will not totaly protect her if she yanks on the garment so hopefully she won't do that.

If you have any questions, you can reach me at ###-###-####.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have already explained that I do not have the packaging that the business is requiring for a return so I'm unsure of how I'm supposed to return the item. If they are willing to accept them back without it then that's fine. Again, I cannot stress enough the fact that this is not only about the item is the blatant rudeness for no reason. I cannot talk to my customers like that; if I choose to do so I'm out of my job. Please stop blaming me for "yanking" and "damaging" the item. I have been wearing them for years, I'm been professionally fitted and instructed on how to put them on. I'm happy to send back the stockings but as I initially stated in the first email I do not have the original packaging.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello [redacted].

If you didn't like my attitude or my tone, for that I apologize. Look at it from my point of view though for a moment. Anytime someone damages a garment, it's never their fault. We don't put our fingers through them, but we are always to blame. :/

I had already authorized you to return the pantyhose without the original box this morning, the only proviso on the exchange was that you purchase donning gloves so that we could all be sure another pair would be much less likely to be damaged. I think that is very fair.

Please watch the 2nd video here: [redacted] It shows you how to put on compression pantyhose. If you are pulling hard, you are doing it wrong (Dismiss if you feel it doesn't apply to you). Opaque style garments are more forgiving then sheer ones are. Sheer are thinner and therefore more fragile.

Please go back through and read our previous correspondence. Initially I offered you a discount on up to 2 pairs to offset the cost of the pair that was damaged and the "one and only chance" was a later offer of replacement. We are not trying to make enemies. Quite the contrary, we would like all of our customers to walk away happy so they come see us again later. I realize we have an uphill battle getting you to that place but if you stick it out with us, you will become one of our happy customers over time. Promise. :)

Review: On July **, 2015 I purchased hosiery. When I saw it was obvious that I could not get the stockings on I repackaged them and returned with a note to exchange. I emailed and received a return number and an email that said when they processed the return I would get an email with more info. The only emails I got were automated and referred me to FAQ's. I sent a letter requesting a refund. To date I have not gotten a response. When I called their number I got voicemail. When I tried to leave a message, they said, their voicemail is full.Desired Settlement: A refund of $114.

Business

Response:

Hello [redacted]. I don't know what time you tried calling, but if it's after normal business hours or during a peak call time you won't get through. Most customers will try back shortly after and they can get an agent on the line. At any rate, you have been refunded through [redacted] (your payment method) the amount of $110.22. There was a $4.50 deduction for the original shipping charge to get the item to you which you become responsible for when returning the only item on an order. [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,