Comprehensive Biomedical Services

On October 31, we have installed new condenser and coil (invoice no***) for the customerWe were paid with the check for the work performed, check no***All the warranty paper work, documentation and work order receipt was left with the customerAt the time of the service on 06/19/warranty the paperwork was laying inside the utility closet next to unit.After inspection of the unit found blower assembly and AC coil plugged up with dust, dusty filter was removed by the tenant at some point, furnace service doors switched around letting dusty air into the unitWe mailed out our invoice for diagnostics fee of $and estimated cleaning cost of $The customer has refused to pay for cleaning and demanded us to do it for free assuming that warranty covers homeowner's negligenceA dirty A/C coil will show low refrigerant levels during operationIf the issue was resolved just by adding more Freon We are willing to eliminate our diagnostics fee and reimburse the customer $for Freon cost provided that she has proof of a licensed contractors invoice that was paid for FreonStrongly recommend to get unit cleaned to prevent any future malfunctionsFactory parts warranty is in effect though 10/31/the labor warranty is in effect till 10/31/Filters need to be replaced every monthsEnclosed are the copy of the check, invoice no [redacted] dated 10/31/and invoice nodated 06/29/ [redacted] A L Afffordable, Inc

On October 31, 2014 we have installed new condenser and coil (invoice no. [redacted]) for the customer. We were paid with the check for the work performed, check no. [redacted].
All the warranty paper work, documentation and work order receipt was left with the customer. At the time of the service on...

06/19/2016 warranty the paperwork was laying inside the utility closet next to unit.After inspection of the unit found blower assembly and AC coil plugged up with dust, dusty filter was removed by the tenant at some point, furnace service doors switched around letting dusty air into the unit. We mailed out our invoice for diagnostics fee of $75 and estimated cleaning cost of $325.
The customer has refused to pay for cleaning and demanded us to do it for free assuming that warranty covers homeowner's negligence.
A dirty A/C coil will show low refrigerant levels during operation. If the issue was resolved just by adding more Freon We are willing to eliminate our diagnostics fee and reimburse the customer $171 for Freon cost provided that she has proof of a licensed contractors invoice that was paid for Freon.
Strongly recommend to get unit cleaned to prevent any future malfunctions. Factory parts warranty is in effect though 10/31/2024 the labor warranty is in effect till 10/31/2017. Filters need to be replaced every 3 months.
Enclosed are the copy of the check, invoice no. [redacted] dated 10/31/2014 and invoice no. 550 dated 06/29/2016.
[redacted]
A L Afffordable, Inc.