Complete Mobile Drug Testing Compliance Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We are a drug testing company that is providing drug testing for WCTC students, CDL program.  WCTC requires that the students get their Medical Card (which requires a DOT physical) and a Drug Test before they get accepted into a class.  We work with Express Clinic...

so we make it as, one stop shop. Ms. [redacted] did make an appointment at 4:30 on May 15.  The Tester was called out for a Post Accident test and was running a few minutes behind. Usually CMD Testing does the drug test first and then since there is a lot of medical paper work the physical is done second. Tester had contact with Express at 4:40 and told them to do the physical exam first by the time they do her physical she would be there to do her drug test. Express told her that Ms. [redacted] came in and she needs to go to the bathroom right away, she can't wait. Express asked Ms. [redacted] if she could come back the next day they will discount her exam to compensate for her gas.  She said that is busy the next day.  Express and the tester wanted to accommodate her by offering her to meet at her house, not knowing that would be against DOT regulations.  Having it done at her home would not be in controlled atmosphere.  This is where I got involved and called Ms. [redacted] to see if we can set something else up.  I called the number that Express provided.  She did not pick up and I left a message, asking her to call us so we can see how we can accommodate her. I do have the phone record.  Did not hear from her that evening.  The next day Express calls me telling me that Ms. [redacted] called them and wants her drug test done that day.  I asked Express, I thought she was not available on Tuesday.  Express told me that something changed and now she is available. I called her and asked her if she can come to our office or back to Express Clinic.  She told that she did not get my voicemail from the night before.  She is not coming to our office because she does not drive to Milwaukee "I do not do well on that side of town" and she will not go back to Express Clinic because there was some construction there.  She wanted to meet at Target on Mooreland.  I tole her I didn't know if Target had a Family bathroom and offered Woodmans in Waukesha close to her house. Ms. [redacted] told me that she knew too many people there and didn't want anybody seeing her there. I also discounted her drug test for her driving expense.  I told her that I will have Tester meet her at Target at 4:00pm. She asked me for the Testers name and I told her name was Bozana, She got really upset and asked me if this Tester spoke English. I told yes she speaks English why would she even ask that. She told me because of her name.  This customer could not be satisfied no matter what we offered.We have been doing Drug Testing for WCTC for the past 2 years, we have not had any complaints.  Please feel free to contact  WCTC about our reputation. Thank you for giving me an opportunity to address this complaint.Mikki