Complete Home Security and Services

Initial Business Response / [redacted] (1000, 5, 2015/10/13) */ Contact Name and Title: [redacted] ***, President Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @gmail.com Thank you for bringing this situation to usThe customer had only communicated by email up to this pointIt is very important to us, at Complete Home Security and Services, to address all customer service issues in a satisfactory manor for our customers In researching Mr [redacted] 's account we found where the miscommunication had occurredIn most cases when we perform an upgrade for a customer of another alarm company we do not pay the remainder of the servicesIn this case, one of our representatives had promised back in February to pay $to Mr [redacted] The upgrade never went troughIn August, another Representative offer Mr [redacted] the upgrade againThis time the transaction went throughThe old notes were still on the system for the $and hence we sent him the check, on October 9, (Check #5813)This did not cover the remainder of his previous agreement I contacted Mr [redacted] on October 13, and explained the reason for the error and a check has been issued for the remaining $ It is the expectation of all that work at Complete Home to provide 100% customer satisfaction Thank you, [redacted] ***, President Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you [redacted] *** I spoke with Mr [redacted] earlier today and feel that the response was appropriate and accept their resolutionMr [redacted] was very professional and I appreciate the prompt and thorough investigation I am now satisfied and will recommend Complete Home, as their customer service is above average Thank you, ***

First, a sincerely apology to Mrand Mrs*** for the misunderstanding. Part of our process, prior to install is to verify homeownership through TransUnion. They are correct that they did not authorize such a process to be performed. This was an unintentional error on our part do
to a very busy day. We have already contact TransUnion to remove the inquiry from Mr***'s credit report and hope that will be satisfactory to the *** family. We will also call them directly today, September 26, to confirm that we have began the process. We will follow up with TransUnion by weeks end to confirm it has been completed. Any further questions can be directed to our office at ###-###-####. Thank you, *** ***Complete Home Security and ServicesP.S. We are currently rebranding our website, so it goes to a Go Daddy page as a default until it is completed in the next 10-days

Initial Business Response /* (1000, 5, 2015/10/13) */
Contact Name and Title: [redacted], President
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@gmail.com
Thank you for bringing this situation to us. The customer had only communicated by email up to this point. It is very important to...

us, at Complete Home Security and Services, to address all customer service issues in a satisfactory manor for our customers.
In researching Mr. [redacted]'s account we found where the miscommunication had occurred. In most cases when we perform an upgrade for a customer of another alarm company we do not pay the remainder of the services. In this case, one of our representatives had promised back in February to pay $300 to Mr. [redacted]. The upgrade never went trough. In August, another Representative offer Mr. [redacted] the upgrade again. This time the transaction went through. The old notes were still on the system for the $300 and hence we sent him the check, on October 9, 2015 (Check #5813). This did not cover the remainder of his previous agreement.
I contacted Mr. [redacted] on October 13, 2015 and explained the reason for the error and a check has been issued for the remaining $99.92.
It is the expectation of all that work at Complete Home to provide 100% customer satisfaction.
Thank you,
[redacted], President
Initial Consumer Rebuttal /* (2000, 7, 2015/10/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you [redacted].
I spoke with Mr. [redacted] earlier today and feel that the response was appropriate and accept their resolution. Mr. [redacted] was very professional and I appreciate the prompt and thorough investigation.
I am now satisfied and will recommend Complete Home, as their customer service is above average.
Thank you,
[redacted]