Complete Emergency Care

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me VIK medical sent me a check for the money they owed me last weekThanks for your help Regards, [redacted]

The patient is only responsible for her prompt pay discount which was collected at the time of service She has probably received an Estimate of Benefits from her insurance company that states she may owe our facility the amount she listed in email However, we will not bill her for the
remaining amt that was not paid by the insurance company due to our prompt pay discount and service She will not receive a bill from us for that amount. If there are further questions please contact the facility at *** and ask for *** ***.Thanks*** ***Chief Nursing Officer

This information has been forwarded to the billing office in Southlake over weeks ago They are investigating the payments rec'd and will refund the appropriate amounts after the audit is complete I will check on the status on Monday and contact the pt with an update on Nov

Dear Mr***,We are terribly sorry that you were not pleased with your emergency room visitWe strive to not only meet, but exceed your expectations and we obviously failed to do soOur facility in LaVernia is an emergency room providing all of the resources you might see at a traditional
hospital based emergency room but without the waitWe are open 24/to serve the communityWe bill our services at traditional emergency room rates which is reflective of the in the bills we submitted to your insuranceThe $you paid at the time of service is due to an unmet deductible with your insurance planThe $was your out of pocket amount per your plan benefitsBecause you paid at the time of service, we applied a prompt pay discountThis means that you will not owe any additional amounts to our facility after you receive your explanation of benefits from your insurance companyOur process of collecting out of pocket amounts upfront is typically appreciated by our patients because they do not receive a surprise bill in the mail after their insurance processed the claim. Again, we are very sorry that we did not meet and rather exceed your expectationsRest assured, we will share your experience with our team and continue to identify ways to educate our patients on the insurance process at the time of the visit.Please do not hesitate to contact us directly if you would like to discuss in greater detail.Our front desk Supervisor at LaVernia is *** ***.Thank you for the valuable feedback

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
VIK medical sent me a check for the money they owed me last week. Thanks for your help.
Regards,
[redacted]