Customer brought vehicle to Fort Bend Toyota on June 29, to diagnose a check engine lightDealer retrieved the diagnostic code for catalytic converterCustomer opted to replace her catalytic converter as well as several other recommended repairs.Customer returned to dealer on July 3rd, with a check engine light on againOur dealership diagnosed the issue and retrieved the code of bank sensor for an oxygen sensor failureAt this time the dealer explained to the customer that the oxygen sensor is a different repair from the first visitBecause the customer was upset, we provided the customer a courtesy rental and replaced the faulty sensor at no chargeThis repair and rental was as a gesture of good willCustomer requested dealership to refund money for the repairWe apologized to the customer and explained that we can not refund money for a proper repair that was authorized by the customer
The Fort Bend Toyota Team has reviewed Mr [redacted] 's concernsIt has been determined that these are issue directly related to the factory and are out of Fort Bend Toyota's controlRecalls are common among all makes and models of vehiclesAt this time there is nothing owed to the customer by Fort Bend Toyota and we advise the customer to follow instructions by the factory in regards to a resolution of his issuesThank you
Good Afternoon Revdex.com Team and Consumer, We are pleased to report that the cancellations requested by the customer were completed and verification of these cancellations were emailed to the customer on 7/22/Should the customer have additional requests or questions, he may contact our dealership at any timeThank you and have a wonderful day
Customer brought vehicle to Fort Bend Toyota on June 29, to diagnose a check engine lightDealer retrieved the diagnostic code for catalytic converterCustomer opted to replace her catalytic converter as well as several other recommended repairs.Customer returned to dealer on July 3rd, with a check engine light on againOur dealership diagnosed the issue and retrieved the code of bank sensor for an oxygen sensor failureAt this time the dealer explained to the customer that the oxygen sensor is a different repair from the first visitBecause the customer was upset, we provided the customer a courtesy rental and replaced the faulty sensor at no chargeThis repair and rental was as a gesture of good willCustomer requested dealership to refund money for the repairWe apologized to the customer and explained that we can not refund money for a proper repair that was authorized by the customer
The Fort Bend Toyota Team has reviewed Mr [redacted] 's concernsIt has been determined that these are issue directly related to the factory and are out of Fort Bend Toyota's controlRecalls are common among all makes and models of vehiclesAt this time there is nothing owed to the customer by Fort Bend Toyota and we advise the customer to follow instructions by the factory in regards to a resolution of his issuesThank you
Good Afternoon Revdex.com Team and Consumer, We are pleased to report that the cancellations requested by the customer were completed and verification of these cancellations were emailed to the customer on 7/22/Should the customer have additional requests or questions, he may contact our dealership at any timeThank you and have a wonderful day