Compass Air Service

Complaint: [redacted] I am rejecting this response because:I have not been given the refund at this time Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute.The problem has not been resolvedThe part still has not been replaced by your company or anotherCompass Air has not taken responsibility for not replacing the partThe part was not and is not on back order with [redacted] per [redacted] customer serviceIt was available through several Fort Worth distributors during the months in questionThey have not again returned ANY phone calls or made an attempt to install the part or work with us to resolve this matter Regards, [redacted] ***

In response to this complaint, again we agree to send this customer their service call of $99.95 as a refund. As I previously stated we can not control warranty parts with [redacted] why normally we get them on a timely basis they can get on back order. Obviously there was some miscommunication with Mr. [redacted] , Mrs [redacted] and Compass Air. The customer can reach out to [redacted] if they want to get a refund on their electric bill. We do apologize for any miscommunication and we are glad that the customer was able to get their problem fixed. At Compass Air we strive to make every customer happy, however that is not always possible as it looks like in this situation.Thank you, [redacted] ***

This is in response to [redacted] , while we did not have a contract with Mrs [redacted] we did contract with DNR Custom Homes ( [redacted] )Several days after we finished the job MRR [redacted] had contacted us stating that some sheet rock had fallen in the garage and had damaged a vehicleWe tried to contact [redacted] to discuss but he was unresponsive to our callsWe called MrR [redacted] back and told him that we had not been paid on this jobIn speaking with our employees they stated that nothing had been moved in the atticWe finally heard from Mr [redacted] and against our better judgment we settled with him on the alleged damages and were finally paid for the work that we didIncluded is the invoice for the settlementWhile Compass Air does not believe that we caused any damage we want Mrs [redacted] to be completely satisfiedHopefully this resolves this situationPlease give us a call with any further questions