Community Wireless of Charlestown, LLC

Issue: Cancelled service on and was promised a refund of I have sent various emails to [redacted] and received no answerCompany also refused to credit me a that I paid to them for an equipment upgradeWhen I upgraded I paid extra and I was told this was to split the cost of the equipment from them by Matthew WarrenI returned the equipment and was told by [redacted] this was non refundableI was not told this at the time of the upgrade this was non refundableWhen I cancelled service I was also told I don't own the equipment even though I paid for half of it and Travis stated it was non refundableSo I basically bought 1/the equipment for themI did the right thing and returned it promptlySince then I have not received my refund credit and cannot get reimbursed for the equipment chargeThis complaint is about their customer service and lies I was told

We compromised that I would get the gutter repaired myself and that they would give me a credit on my bill for whatever it cost meI was able to get the gutter repaired this past Thursday and will be sending an invoice to Community Wireless this coming Tuesday.Thank You [redacted]

Service tec came to change the receiver on my roofA couple of weeks later I noticed where the tec went on the roof my gutter was bent and tore loose from the houseI called Community Wireless and spoke with *** he said he would fix itWhen I arrived home that evening it looked like it had been reattached to the house
The next hard rain we had it was pulled from the house (he had just pushed it back up there) I call *** and ask him to repair it correctly he has tried to say now maybe his tec did not do the damage, but he will try to find someone to fix it for me, it is now going into week #with no repairs done and now he is avoiding my phone calls and will not return messages I have leftAll I want is my gutter reattached to my house before I have water damage to my home

The customer received a pro-rated amount of $refund however not the remaining $I am very dissatisfied with there services and quality of peopleI certainly would never recommend that company to anyone

Issue: Cancelled service on and was promised a refund of I have sent various emails to *** *** and received no answerCompany also refused to credit me a that I paid to them for an equipment upgradeWhen I upgraded I paid extra and I was told this was to split the cost of the equipment from them by Matthew WarrenI returned the equipment and was told by *** *** this was non refundableI was not told this at the time of the upgrade this was non refundableWhen I cancelled service I was also told I don't own the equipment even though I paid for half of it and Travis stated it was non refundableSo I basically bought 1/the equipment for themI did the right thing and returned it promptlySince then I have not received my refund credit and cannot get reimbursed for the equipment chargeThis complaint is about their customer service and lies I was told

We compromised that I would get the gutter repaired myself and that they would give me a credit on my bill for whatever it cost me. I was able to get the gutter repaired this past Thursday and will be sending an invoice to Community Wireless this coming Tuesday.Thank You [redacted]