Community Asset Management

Dear [redacted] ,A collection letter was sent to the homeowner because the HOA fees for [redacted] at [redacted] are due January 1st each year and this homeowner was making monthly paymentThe Board of Directors allowed homeowners to make monthly payments as a courtesy but there was a $late fee that was applied in January to every homeowner paying monthlyThis fee is the reason the homeowners were receiving letters each month, Her payments were coming through each month and posting to her account, once the homeowner received the letter from our office, she called and asked to speak with a supervisorShe spoke with the owner of the company and the owner assured her that the late fee would be waived and that her account is now at a $balance since her October payment was the last payment in the installmentAlso, the letter that the homeowner is referencing was mailed on October 3, Her last monthly payment was not received until that same date and did not post to her account until the following day.Thank-you,Joy J

I communicated with this owner on December 11, and informed them that any exterior modification needs to be submitted to the Board of Directors for approvalI forwarded the owner an application to do so

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
  C A M must have this community mixed up with another, we are talking about [redacted]. Playground equipment is a mess. The landscaping out here is horrible! Trees falling over and half dead! I am more than happy to send pictures to who ever wants them if you like. Flower beds are not mulched, flowers are dying everywhere. People's homes are not mowed and weeds growing wildly. And as far as I know CAM is the management company and not [redacted] Landscape and from what I understand [redacted] is owned by a relitive of an executive of CAM. Huge conflict of interest if true! Also the community would like CAM replaced as the management company due to the fact that they are not performing up to acceptable standards.

In response to your concerns the trees that were leaning have been straightened and the mulch is reworked per the landscape contract as are the flowers. The landscape contractor is [redacted] Landscaping and is not owned by anyone at Community Asset Management and never has been. If you would like to further discuss any concerns I would ask that you contact our office and we can schedule a meeting here to address your concerns.

The  landscaping discussed in the complaint is maintained by [redacted] Landscaping. The sprinklers were being repaired on  Monday the 27th and should have been completed on the 28th to repair the current problem. The landscaping is on a regular irrigation schedule and watered daily. Deed...

restriction inspections are done bi weekly and letters sent out at the time of the inspection. The playground equipment has been inspected regularly and repairs made at that time if necessary.

Dear [redacted],A collection letter was sent to the homeowner because the HOA fees for [redacted] at [redacted] are due January 1st each year and this homeowner was making monthly payment. The Board of Directors allowed homeowners to make monthly payments as a courtesy but there was a $15 late...

fee that was applied in January to every homeowner paying monthly. This fee is the reason the homeowners were receiving letters each month, Her payments were coming through each month and posting to her account, once the homeowner received the letter from our office, she called and asked to speak with a supervisor. She spoke with the owner of the company and the owner assured her that the late fee would be waived and that her account is now at a $0.00 balance since her October payment was the last payment in the installment. Also, the letter that the homeowner is referencing was mailed on October 3, 2016. Her last monthly payment was not received until that same date and did not post to her account until the following day.Thank-you,Joy J.

I have spoken to the owner to resolve the issue. We did make contact with the owner on August 29th and left a voicemail message. After speaking with the owner, we have agreed to close the violation. As far as we know, we have resolved the owners complaint.