Communications Resource Associates

Each maintenance issue that has been submitted has been taken care of in a timely manner Before the lease violation was issued there has been no issue/s with Mr [redacted] Please find attached the documentation for the Notice of Lease Violation that was sent to Mr [redacted] on 4-12- Obviously, this alleged complaint is in retaliation of the lease violation Mr [redacted] moved into the house knowing and accepting the condition Red Oak Properties has complied with each and EVERY maintenance call that we have received from him I have also atttached an email that I received on March 17, @ 3:11am with documentation from him that states within the house there is disarray and unstabilityWe will not reimburse any portion of rent that has been paid He can submit in writing (not via text) any maintenance request that he may have and we will verify the validity, and necessity then move forward from that pointI believe that with the documentation that has been provided we have proven a case of retaliation and that the case has no warrantPlease feel free to contact me with any questions

I am writing in reference to the complaint filed by *** ***, *** *** ***., *** ***Ms*** was sent a certified letter on January 18, notifying her that we would not be renewing her lease and she would have to vacate the property by March 1,2018. I am attaching a copy of the
notice and the proof that the postal service attempted to deliver on 1/22, 2/and 2/At that time, it was marked unclaimed and returned to our officeWhen we received the letter unclaimed, we posted notice on front doorMs*** never called to question or to discuss the letterHad she have called, we would have extended the notice for days to give her ample time to vacate. I am also sending pictures of her move out damagesThere will be no deposit refund, as she left the home needing repairs and cleaningThere was also a vehicle left abandoned on the propertyPhotos are included on that as well. In her complaint, there was mention of late fees being incorrect in our computer systemThis was corrected and I issued a credit in the amount of $(late fees billed at $too much.) After reporting this error and being notified that I was on vacation, Ms*** never called or followed up to discuss. I do not feel that Red Oak Properties is in the wrong, we sent the notice via certified mail and it was attempted to be delivered three separate timesIf Ms*** had picked up her mail, or contacted us when she received the notice on her door, we could have resolved the situation without any issues. We are as*** that this case be closed as she was issued a LEGAL NOTICE TO VACATE, she simply chose to ignore pic*** up the certified letter and now wants to blame Red Oak Properties

Complaint: ***
I am rejecting this response because:The property owner builds houses for a living and the owner of Red Oak also owns a home construction companyThere is no justifiable or acceptable reason that would suggest he "did not know the best way to correct the issue"The problem is that he decided to put a band-aide on it weeks after our request instead of looking at the underlying issue with the foundation and how it sloped toward the house as I had previously informed them ofIt would have been plainly obvious that that was the issue to someone who is supposed to be a professional in that fieldThat calls into question that anyone ever came out to thoroughly as the problem in the first placeThis did nothing but delay the repairs. You were not in regular communication with us about what actions were being takenAgain, we never heard from anyone unless we brought up the lack of communication and our intent to vacate. I am upset that it has taken so long to fix an issue that causes a danger to my 8+ month pregnant wifeNot being able to easily exit the front door for months because it's almost impossible to open and navigating standing water should not have to be tolerated and would certainly be grounds for terminationWhat you assume it to boil down to and your insinuation of "underlying issues" is merely speculation and is not based on any facts.I believe that a reasonable amount of time for two people who own home construction companies to fix this issue would be far less than the 2+ months that it has taken so farThere has been nothing prompt about this process

Hi ***--yes, the repairs took several weeks to do but as I have informed Mr***, the property owner didn't know the best way to correct the issue so several different courses of action were taken in order to try and resolve it This did take some time; however, we were in communication with the tenant (Mr& Mrs***) during the process The owner of the property does not wish to terminate the lease because there is no grounds for termination Furthermore, the owner does not wish to compensate the tenant This simply boils down to either the tenant being upset that there were issues to begin with or another underlying issue (personally with the ***'s) that is not being disclosed Regardless, Red Oak Properties and the owner were informed of an issue We promptly acted on resolving the issue and stayed in communication during the process No compensation will be given and no lease termination will be granted because nothing was done to warrant either Please let me know if you need anything else Regards, *** ***

Each maintenance issue that has been submitted has been taken care of in a timely manner.  Before the lease violation was issued there has been no issue/s with Mr. [redacted].  Please find attached the documentation for the Notice of Lease Violation that was sent to Mr. [redacted] on 4-12-16....

 Obviously, this alleged complaint is in retaliation of the lease violation.  Mr. [redacted] moved into the house knowing and accepting the condition.  Red Oak Properties has complied with each and EVERY maintenance call that we have received from him.   I have also atttached an email that I received on March 17, 2016 @ 3:11am with documentation from him that states within the house there is disarray and unstability. We will not reimburse any portion of rent that has been paid.  He can submit in writing (not via text) any maintenance request that he may have and we will verify the validity, and necessity then move forward from that point. I believe that with the documentation that has been provided we have proven a case of retaliation and that the case has no warrant. Please feel free to contact me with any questions.

Complaint: [redacted]
I am rejecting this response because: I agree that I didn't clean completely, the mold shown, was from the CH/A unit that was [redacted], the broken outlets were already cracked, the cork counter was falling apart, the car left was not mine or in my name, the doors didn't have knobs because the maintenance man switched handles from the closet to the back door and then to a room door. I had to force the room door open cause the knob fell off and I was stuck inside. The back door had those marks on it, the dishwasher stopped wor[redacted] and after twice trying to fix it no one came out again. What I'M BLAMING THEM FOR IS NOT COMMUNICATING. When I received the call from [redacted] she said "[redacted] SAID SINCE YOU DIDN'T HAVE PROPER NOTICE YOU COULD STAY THE MONTH OF MARCH". THE $60 CREDIT SHOULD HAVE BEEN TAKEN FROM MY RENT NOTDEPOSIT WHEN I BROUGHT IT TO THEIR ATTENTION WHICH I WAS TOLD [redacted] WOULD BE BACK THE NEXT DAY THAT I CALLED ABOUT IT. I GUESS HAVING AN INDIVIDUAL ON HOUSING IS MORE IMPORTANT TO THE COMPANY. TRY FIXING THINGS WHEN REPORTED, OR VISITING A PROPERTY WHEN YOU TAKE OUT OVER NOT A YEAR AFTER.  YOU WOULD'VE HAVE SEEN HOWTHE PLACE LOOKED AND NOT ASSUME THINGS. THE NOTICE WSS LEFT ON THE DOOR WHILEI WAS INSIDE. HAVE THE BALLS TO KNOCK. THEY DIDN'T WANT TO RENEW THE LEASE THAT'S FINE BUT A WEEK TO MOVE ISN'T "LEGAL". GOD KNOWS AND SEE"S ALL, PRAY NO ONE IN YOUR BUSINESS OR FAMILY IS NEVER PUT IN THAT POSITION, OR TREATED THAT WAY.  
Regards,
[redacted]

Good Morning!   This email is in response to complaint ID # [redacted]   The first thing I would like to point out is that the complaint was filed against [redacted] Const. Holdings, LLC and that is in error.  The tenants that filed this complaint [redacted]) are tenants of a...

property that I manage for the owner.  My property management company is Red Oak Properties.   Secondly, this complaint is completely unfounded.  I have the string of emails to prove that when the issue that has been occurring at their residence was brought to our attention we immediately contacted the owner and the process was started to resolve it.     As a property management company, we are instructed by the property's owners on how to handle maintenance issues.  It is our job as the management company to keep the work going until the problem is resolved and to keep the line of communication open between the tenant, the owner and the management company.   Again, I have the necessary proof to provide that we contacted the owner when the problem was reported and that the work has diligently been moving forward to resolve the issue.  We have kept in communication with the tenant as much as necessary to let them know what the owner is doing to resolve the issue, the type of work he is wanting to perform and when the work is to be performed.