Communicare

[redacted] , On February 6, 2015, [redacted] purchased a used [redacted] with 168,miles on it for $plus tax, title and license fees for a total of $ It was explained to her that the car was sold “AS IS” with no warranty whatsoever, she test drove it, and had ample opportunity to check the car out and decide if she wanted to purchase it There are four documents that she was required to sign at the time of purchase and given a copy of, that state that the car was so “AS IS” one of which was the buyers guide that was in the window of the car, which not only states that the car is being sold “AS IS”, but lists some of the major defects which may occur in used vehicles, including but not limited to transmission issues [redacted] signed the front and back of this document as well She was told verbally, prior to purchase that once she left with the vehicle, any and all repairs, regardless of when they occur, would be her responsibilityShe was told we would not fix the car, we would not trade the car and we would not refund her money, she was told this prior to purchasing the vehicle, not after We do not misrepresent the vehicles, we suggest to the customer that if they wish, they can bring a mechanic or trusted friend to check out the car prior to purchaseThere is no crystal ball that can predict the timing of a major repair, or failure on a car, even a new one [redacted] was fully informed when she bought the vehicle that we would not make any repairs on it and she decided to purchase the car anyway That was her decision alone to make, and because she now regrets that decision does not change our policy We will not repair her vehicle, nor will we refund her money If you need any further information, please do not hesitate to contact our office

Re: Complaint ID # [redacted] By [redacted] I am writing you in regards to this complaint. This account had a balance of $524.82. The customer did not pay off but we considered it paid in full and mailed a lien release to the county clerk. We hope you feel this is a satisfactory solution.[redacted]Owner

To whom it may concern;[redacted] was never told by any of our employees that the car had never been in an accident.  Because there is no way to know the complete history of any used car, we would never make that statement.  We have written records of all conversations we have had with [redacted] from the time she bought her car. Prior to the 15th of May, 2015, none of these conversations contained any complaints about the vehicle. If she has had 3 fuel pump repairs, that indicates a problem with the repair shop, not the car.  As per the paperwork we provided to the Revdex.com, at the time of purchase, [redacted] acknowledged with her signature several times that she was aware she was purchasing a used car “AS IS”, with no warranty and that she would be responsible for all repairs to the vehicle.We have no control over how a customer drives or maintains their vehicle, and after more than a year, even with proper maintenance, repairs are to be expected.As per our original response, we will not forgive or reduce [redacted] balance owed on the vehicle, and she is still responsible for making her payments as she agreed to at the time of purchase.[redacted]Time Auto Sales

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[redacted], On February 6, 2015, [redacted] purchased a used [redacted] with 168,845 miles on it for $2000.00 plus tax, title and license fees for a total of $2189.00.  It was explained to her that the car was sold “AS IS” with no warranty whatsoever, she test drove it, and had ample...

opportunity to check the car out and decide if she wanted to purchase it.  There are four documents that she was required to sign at the time of purchase and given a copy of,  that state that the car was so “AS IS” one of which was the buyers guide that was in the window of the car, which not only states that the car is being sold “AS IS”, but lists some of the major defects which may occur in used vehicles, including but not limited to transmission issues.  [redacted] signed the front and back of this document as well.  She was told verbally, prior to purchase that once she left with the vehicle, any and all repairs, regardless of when they occur, would be her responsibility. She was told we would not fix the car, we would not trade the car and we would not refund her money, she was told this prior to purchasing the vehicle, not after.  We do not misrepresent the vehicles, we suggest to the customer that if they wish, they can bring a mechanic or trusted friend to check out the car prior to purchase. There is no crystal ball that can predict the timing of a major repair, or failure on a car, even a new one.  [redacted] was fully informed when she bought the vehicle that we would not make any repairs on it and she decided to purchase the car anyway.  That was her decision alone to make, and because she now regrets that decision does not change our policy.  We will not repair her vehicle, nor will we refund her money.  If you need any further information, please do not hesitate to contact our office.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Re: complaint ID [redacted]To whom it may concern;We received a copy of the customer complaint via regular mail today. We were unaware of any recall, or the exact cause of the fire, however I spoke with Mr. [redacted] via phone today and agreed to allow the insurance company to send him the...

$2000.00 he requested which essentially amounts to his down payment and any payments he has made on the vehicle since purchase. We will apply the balance to his account and consider the case closed.