Commonwealth Ford-Lincoln-Mercury, Inc.

Initial Business Response /* (1000, 10, 2015/08/12) */
When we were made aware of the customer's complaint we sent a crew to move the customer's goods to an adjoining storage unit at no costUpon inspection of the original unit with the builder, no roof leak could be found and the unit was found
to be dry
While we are sympathetic to the customer's complaint, no insurance coverage is implied nor provided by Mordue on self storage unitsManagement does not inspect the customer's goods going into storage and therefore cannot verify the original condition of the goodsAll unit lease agreements clearly state, "We do not assume liability for the goods you storeAdding goods to an existing policy is generally quite inexpensive; we recommend contacting your insurance agency." We have no way of knowing the condition of the property before, during or after being storedWe simply cannot provide coverage for goods that are not inspected nor inventoried by a member of our team
We did come to a fair and equitable agreement with our customer