Commercial Air

The old fitting that was replaced was leaking to start with as that was why we were called outWe put thread tape on it to temporarily fix the pool heater so it could still be operationalWhen the fitting was reinstalled it had broke the rest of the wayWe had ordered a new part, installed it and brought the pool back operating conditionWe will let the CCB come out to your property and inspect the system and see what they findHave a nice day -- Thanks, Travis R [redacted] President Commercial Air, IncPhone (541)461-Fax (542)461-

Complaint: [redacted] I am rejecting this response because:You can not tell if it is the same fitting without taking the heat pump apartThis fitting is a part of the heater and not a pvc fitting that can be purchased retail anywherei have been a loyal customer for over twenty years, and Commercial Air serviced a previous heat pump alsoSo it is not a sudden decision to not work on pool heatersI was told it was because I didn't pay the invoice in fullMostly what was discounted was a rental of a pump which they own for $it hasn't been a complete year since the repairI haven't checked with CCB but I thought a service of major components on equipment has a one year warrantyI covered the equipment during cold weather and keep it operational during freezing weather.I missed some of the season last year so I was hoping to get my equipment operarational before Memorial Day Sincerely, [redacted] ***

In regards to [redacted] complaint, The Fitting replaced on (7-27-16) was already leaking water when we had arrivedWe attempted to fix the issue with out ordering new parts, the part was brittle and broke"it was already broke" We were not charged for the parts due to manufactures delay and we passed that on to *** When she had called on (4/26/17) the same fitting was leaking, we had told [redacted] that we no longer work on pool heaters, she said but a heat pump is a heat pump, that is not trueNo warranty on replacement partsAs far as the bill on (7-27-16) we do not feel that the reduced price was necessary but we value our customers and like to work with them when we canIn this case it was better to collect part of the payment opposed to nothing and a court battle

Complaint: [redacted] I am rejecting this response because:Commercial Air came out and tried to fix the small leak I had with tapeUpon putting it back together Reice tightened it with channel locks and cracked the fitting which left it unopertional and never ran the whole month of July Sincerely, [redacted] ***