I'm not really sure what the rejection of the offer means , we credited the credit card back for the full as requested Our records show that it was done ,
Customer indicated Remington called asking for her husband's credit card number She didn't have it and said to call her husband and gave him the number Remington was rude during the call He then called her husband, who gave him the number They checked this morning and the credit still hasn't been applied
First I would like to say that I'm sorry that you were not happy with the purchase I did review the deal and saw where it was noted that all weather mats were due to the customer , unfortunatley , it did not specify "Impala " to be printed Flloor mats are not custom made we ordered the factory floor mats ( all weather) and to my knowledge they have been delivered to MrReis I apologize for anything that [redacted] may have said to cause mis- understanding , but we did deliver the all weather mats , factory original that are made for this vehicle
Good morning [redacted] I was instructed to send you an email update on my Revdex.com CompliantI have been traveling and currently at the airport to fly back into CincinnatiKerry offered to provide a new key fob at no cost and I do accept the offerI would like to come in this week(end) if possible to get that done but not sure of my next step.Thank you for your help, [redacted]
After a full review of the sale of the Honda , we discovered that the vehicle was presented for sale as a " As Is' unit The vehicle is nearly years old with 141,miles on it The price reflects that condition and age All paper work is signed off on " As Is " The vehicle was never presented as anything other than that The age and mileage should indicate that there could be other things wrong , physically and mechaically , that is why it was sold at a discounted price and "As Is " conditon The response to the call after the sale to bring it in we would look at it was a courtesy gesture The statement that one of our technicians installed the wrong pump , was in correct we never did that , we discoverded that it had a wrong pump on the it , but we did not do the origial work Since the vehicle was sold "As Is " , we presented the estimate of repair to the customer for their approval , they approve a new pump and we proceeded The vehicle was always sold "As is "
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I understand the vehicle was sold as is The salesperson misrepresented the car by stating there was nothing wrong with the vehicle and that all issues the previous owner had with the vehicle were taken care of The previous owner told my wife and grandmother she told the dealer that the steering wheel needed repairs After given the statement from the salesperson, before the purchase, that all issues the previous owner had with the vehicle were taken care of we accepted the sold as isThis dealer shouldn't misrepresent their products and make statements to their customers in order to make a buck...That's wrongI have been a Kerry customer for years and it's a shame the business' name is losing credibility because of the bad ethics in its sales department They should be ashamed to treat their loyal customers this way They have lost not only my business but of my entire family as well Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me How soon can I expect my refund? Regards, [redacted]
To whom it concerns;We are very sorry for your issues with the Malibu, 1st of all we want to find a resolution for concerns We made a deal in good faith and customer bought a car in good faith, with that being said based on you concerns about road noise in vehicle, we would like to get the car into our service deptto check over the vehicleAnother option is we could offer the Valugard package which is normally around $1000, for free, that would give you sound deading undercoating, fabric protection, paint seal, leather/ vinyl protection, and rust proofing, with a lifetime guarantee on Sound deading undercoating and rust proofingAnother option is to trade you into a Equinox, you originally where looking for a Equinox but those are and have been sold out for some time now, as there is an all new Equinox currently out now Our understanding is the whole reason customer went with the Malibu is because of customer budgetA Equinox is a more expensive car and cannot do for the same deal or payments as the Malibu I am having our Chevrolet Manager call customer and go over the numbers to trade into the Equinox as well as offer these other options for resolution Thanks and as always we appreciate your business!!
I'm not really sure what the rejection of the offer means , we credited the credit card back for the full as requested Our records show that it was done ,
Customer indicated Remington called asking for her husband's credit card number She didn't have it and said to call her husband and gave him the number Remington was rude during the call He then called her husband, who gave him the number They checked this morning and the credit still hasn't been applied
First I would like to say that I'm sorry that you were not happy with the purchase I did review the deal and saw where it was noted that all weather mats were due to the customer , unfortunatley , it did not specify "Impala " to be printed Flloor mats are not custom made we ordered the factory floor mats ( all weather) and to my knowledge they have been delivered to MrReis I apologize for anything that [redacted] may have said to cause mis- understanding , but we did deliver the all weather mats , factory original that are made for this vehicle
Good morning [redacted] I was instructed to send you an email update on my Revdex.com CompliantI have been traveling and currently at the airport to fly back into CincinnatiKerry offered to provide a new key fob at no cost and I do accept the offerI would like to come in this week(end) if possible to get that done but not sure of my next step.Thank you for your help, [redacted]
After a full review of the sale of the Honda , we discovered that the vehicle was presented for sale as a " As Is' unit The vehicle is nearly years old with 141,miles on it The price reflects that condition and age All paper work is signed off on " As Is " The vehicle was never presented as anything other than that The age and mileage should indicate that there could be other things wrong , physically and mechaically , that is why it was sold at a discounted price and "As Is " conditon The response to the call after the sale to bring it in we would look at it was a courtesy gesture The statement that one of our technicians installed the wrong pump , was in correct we never did that , we discoverded that it had a wrong pump on the it , but we did not do the origial work Since the vehicle was sold "As Is " , we presented the estimate of repair to the customer for their approval , they approve a new pump and we proceeded The vehicle was always sold "As is "
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I understand the vehicle was sold as is The salesperson misrepresented the car by stating there was nothing wrong with the vehicle and that all issues the previous owner had with the vehicle were taken care of The previous owner told my wife and grandmother she told the dealer that the steering wheel needed repairs After given the statement from the salesperson, before the purchase, that all issues the previous owner had with the vehicle were taken care of we accepted the sold as isThis dealer shouldn't misrepresent their products and make statements to their customers in order to make a buck...That's wrongI have been a Kerry customer for years and it's a shame the business' name is losing credibility because of the bad ethics in its sales department They should be ashamed to treat their loyal customers this way They have lost not only my business but of my entire family as well Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me How soon can I expect my refund? Regards, [redacted]
To whom it concerns;We are very sorry for your issues with the Malibu, 1st of all we want to find a resolution for concerns We made a deal in good faith and customer bought a car in good faith, with that being said based on you concerns about road noise in vehicle, we would like to get the car into our service deptto check over the vehicleAnother option is we could offer the Valugard package which is normally around $1000, for free, that would give you sound deading undercoating, fabric protection, paint seal, leather/ vinyl protection, and rust proofing, with a lifetime guarantee on Sound deading undercoating and rust proofingAnother option is to trade you into a Equinox, you originally where looking for a Equinox but those are and have been sold out for some time now, as there is an all new Equinox currently out now Our understanding is the whole reason customer went with the Malibu is because of customer budgetA Equinox is a more expensive car and cannot do for the same deal or payments as the Malibu I am having our Chevrolet Manager call customer and go over the numbers to trade into the Equinox as well as offer these other options for resolution Thanks and as always we appreciate your business!!