Comfort Windows

Business Requested Response to Not be Published

Response to Revdex.com: Complaint ## [redacted] We have worked directly with the customer to acknowledge his complaint, understand his concerns and resolve the issue to his satisfactionComfort had ordered two new solid core doors to fit our customer’s entry, but we discovered that one door would not meet specifications and reordered a replacementComfort has been in constant communication with our customer and we are now scheduled to return to his home on May 13, at pm to complete the installationWe will also repair any ceiling damage that was brought to our attention from the first installationWe do regret the inconvenience that this has caused our customer and we will continue our best efforts to make customer satisfaction our top priority.Phil [redacted] Rochester Sales Manager Comfort Window Co., Inc[redacted]

I had Comfort install two new windows and do a bathroom demo/renovation for me I was extremely pleased with my experience and with the quality of the workmanship I'd definitely use them again

I was told none of my indoor molding would be removed, but most of my upstairs wasThe wrong size window's (too big) were ordered and instead of stopping, they installed them not centered to the windowI had to have them comeback and move themOne window was scratched, and installed anyway, took over a month and they installed a new window completely, and it is scratched tooThey used calk all over the place to fill holes, did unreasonable damaged to walls well outside of extra wide molding, left rough edges on some spotsI did this to improve the look of my house and quality of windows, but this did not happenAfter I had to paint all the frames, and walls around them I am super sorry I went with Comfort Windows of Rochester NY Would have rather done half my windows, with a good quality company at more money

Comfort Widow and Doors [redacted] contracted two three panel hollow wood fiber interior doors, handle supplied by customer and hinges by Comfort. The wood trim was old and we tried to save it and could not. We noted on the contract that we would save the trim "if possible", which... all of this is clearly written on the contract. (we would be happy to send a copy) Comfort does on the job training regularly and never send out an inexperienced person without a Comfort trained crew leader.We were contacted by Mr. [redacted] that one of the doors was delaminated which he supplied us with photos. We reached out to the manufacturer and negotiated an upgrade to a solid core door for the customer inconvenience, this was at no charge to the customer for the upgrade. This is a $400 value. Comfort went out to install the two new doors and our crew leader noticed a blemish on one of the recessed panels on one the door, so he brought this to the office and customers attention. We reordered the new door and we are waiting for it to be received so we can reinstallThe damaged ceiling was not brought to our attention until we received this complaint nor the blood smear. We would be happy to include the ceiling repair as part of the install of the replacement sold core door. Comfort is as always working towards a positive solution. We will do what we can to accommodate the customer so he doesn't have to take any additional time off.Thank you,Stephen ***

I had comfort windows to install 6 windows and two doors left job half done on Friday for Windows. When returned sat to cut in slider door didn't isolate room left plaster mess all over house scratch my foot and and cracked my ceiling when complained Manger no showed before Christmas still haven't heard a weird I had to deal with mess before Christmas. Had no problem taking my money but it's not my job to chase then down I'm the customer.

Response to Revdex.com: Complaint ##[redacted]We have worked directly with the customer to acknowledge his complaint, understand his concerns and resolve the issue to his satisfaction. Comfort had ordered two new solid core doors to fit our customer’s entry, but we discovered that one door would not meet specifications and reordered a replacement. Comfort has been in constant communication with our customer and we are now scheduled to return to his home on May 13, 2016 at 1 pm to complete the installation. We will also repair any ceiling damage that was brought to our attention from the first installation. We do regret the inconvenience that this has caused our customer and we will continue our best efforts to make customer satisfaction our top priority.Phil [redacted]Rochester Sales Manager Comfort Window Co., Inc.[redacted]

I had Comfort install two new windows and do a bathroom demo/renovation for me. I was extremely pleased with my experience and with the quality of the workmanship. I'd definitely use them again.

Comfort Widow and Doors [redacted] contracted two three panel hollow wood fiber interior doors, handle supplied by customer and hinges by Comfort. The wood trim was old and we tried to save it and could not. We noted on the contract that we would save the trim "if possible", which...

all of this is clearly written on the contract. (we would be happy to send a copy) Comfort does on the job training regularly and never send out an inexperienced person without a Comfort trained crew leader.We were contacted by Mr. [redacted] that one of the doors was delaminated which he supplied us with photos. We reached out to the manufacturer and negotiated an upgrade to a solid core door for the customer inconvenience, this was at no charge to the customer for the upgrade. This is a $400 value. Comfort went out to install the two new doors and our crew leader noticed a blemish on one of the recessed panels on one the door, so he brought this to the office and customers attention. We reordered the new door and we are waiting for it to be received so we can reinstallThe damaged ceiling was not brought to our attention until we received this complaint nor the blood smear. We would be happy to include the ceiling repair as part of the install of the replacement sold core door. Comfort is as always working towards a positive solution. We will do what we can to accommodate the customer so he doesn't have to take any additional time off.Thank you,Stephen [redacted]

Business Requested Response to Not be Published.

I was told none of my indoor molding would be removed, but most of my upstairs was. The wrong size window's (too big) were ordered and instead of stopping, they installed them not centered to the window. I had to have them comeback and move them. One window was scratched, and installed anyway, took over a month and they installed a new window completely, and it is scratched too. They used calk all over the place to fill holes, did unreasonable damaged to walls well outside of extra wide molding, left rough edges on some spots. I did this to improve the look of my house and quality of windows, but this did not happen. After I had to paint all the frames, and walls around them. I am super sorry I went with Comfort Windows of Rochester NY Would have rather done half my windows, with a good quality company at more money.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], please see my response.I received a phone call from Mark on Wednesday May 4th. This was the first verbal communication I’ve had with Comfort about our complaint. So the claim that they have been in “been in constant communication” is a bit of a stretch. Mark said he had just been made aware of the issue, and seemed to be unaware of some details. He stated that their copy of the contract explicitly said the words hollow core doors. I proceeded to tell him that our contract did not say that and that I had read over it very carefully. He requested a copy of the contract and I scanned and sent it the same day via email. He has not responded as he said he would. I tried calling him today at about 3:30 to follow up and it went to voicemail. I find this very troubling that they’re contract is worded differently. Aside from this dishonesty I think we deserve at least a partial refund due to the fact that I had to take off from work two additional times as a result of their mistakes with installation.Regards,[redacted]