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Comfort Solutions Reviews (27)

Mr [redacted] - We are certainly interested in resolving any complaints with our valued customers.  After careful review and further investigation it appears the customer had originally selected 2 units that did in fact qualify for the rebate.  At some point after the order was modified and...

the change to a different fireplace did not qualify for both rebates.   Our sales person should have made this very clear to the customer however it sound like this may not have happened.  It is up to the consumer to verify third party rebates (Questar Gas) and it appears this was not done.  Our business is built on trust and customer satisfaction.  Our ultimate goal is that the consumer is satisfied.  We will issue a check in the amount of 200.00 dollars for the misunderstanding by both parties for final resolutions.  Let me know how we shall proceed.Shane C[redacted] - Fireplace manager

Complaint: [redacted]
I am rejecting this response because:I know that I purchased the solar invertor from [redacted], but the poor customer service has been provided by the buyout company, Comfort Solutions, as [redacted] no longer exists.  I have only spoken with Rachel once, Aug 1, after I had mentioned contacting Revdex.com, and a lawyer.  Failure of the invertor is Delta's fault, not due to [redacted]'s Install, per Dusty from [redacted], who still has yet to contact me about anything since his evaluation July 5th (thus also supporting that [redacted] is not at fault nor due the Revdex.com complaint).  I will not see this issue as resolved until the new invertor is installed and the solar panel array operational again.  So far, I have yet to hear back from my call back to you today as well.  Not a happy customer.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The check can be sent to my address, [redacted].The only misunderstanding was by the salesman, John L[redacted].  He assured me via email that BOTH units did in fact qualify for the rebate.  No one "changed" the order.  The customer (that's me) was quite surprised when he discovered that only one unit qualified for the rebate.
Sincerely,
[redacted]

Mrs [redacted] - Thank you for your feedback.  Your system was purchased under [redacted] and the Revdex.com review should be posted there.  It looks like on our end [redacted] has been working behind the scenes to get your system covered under warranty.  Our records show Rachel has...

in fact been in touch with you on several occasions to help get this resolved.  We have indeed had Dusty to your home to help trouble shoot and correct this service issue.   Your converter will be covered under warranty for both service and labor as agreed prior to your review.  I understand you are frustrated with the time frame for the repair.  The lead time from the factory to replace the part has been longer that we anticipated.  You should be getting a call this week from Dusty to install the new part.  I did leave you a message but also feel fee to call me at ###-###-#### ([redacted]) with any further concerns....ask for Shane C.  Thanks again for your business and you patience.

Complaint: [redacted]
I am rejecting this response because:this is entirely false . Your first repair person installed the aftermarket thermostat . A call was placed for air conditioning not working due to your installer NEVER finishing the install . The thermostat was working correctly until your installer dropped it cracking the screen . Had you finished the new build install prior to me purchasing the home . I wouldn't have had to call you back . As for payment , you've never asked for payment . Should be covered as it was a new install . Your response is entirely a lie . I was happy with you just replacing the unit . Now I realize that you are a dishonest business . 
Sincerely,
[redacted]

Hello-I am responding to this customers complaint. First and foremost, I have an AUDIO and VIDEO recording of this customer stating she would PAY for the service since it was damaged and not covered under warranty, THEN she would tell her credit card company to charge it back. THIS IS FRAUD! I will...

be reporting this to the customers card carrier, [redacted] since she has stated this and it was recorded.No, we will not be refunding the customer. She understood she had physical damage - multiple cracks - not caused from spontaneous cracking in the customers hands for over a month a half. Our warranty is traditional and covers DEFECTS in product quality and operation. Her part clearly worked fine and there were no other issues. Additionally, the customer has two totally different stories from what she told us to what she said here in the complaint. On your complaint, she says it was in her pocket. In our complaint on video - she says it's been in her pocket. This customer has zero credibility.This is stunning to me as a business owner a customer will damage a product, say she was treated rude - when that was absolutely untruthful. You may watch the video in the attached link.[redacted] This customer is no longer welcome in any CPR location owned by me.

No refund. Customer isn't allowed in my stores. The evidence speaks for itself. The customer was wrong. Our warranty is clearly stated and provided to every customer at the time of repair. I'd be glad to share with Revdex.com. We have a fantastic reputation and great Revdex.com rating. We have been wrong and made our wrongs right. This is not our wrong. This is a customer who damaged their device and simply doesn't want to pay for it again like any other reasonable person. People come to us with broken phones. We fix broken phones. When it's broken again, how is that considered our fault or why would we repair it again or give a customer a refund. This defies logical explanation. We told the customer to take your phone and leave after she told my employee she was going to pay for new repair then charge us back!!!! I can say myemployees were nice, a lot more polite than I would have been.  No further response by our company.

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Address: 142 Fairview Ave, Lawrenceburg, Kentucky, United States, 40342

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Shady, yet now dead: once upon a time this website was reported to be associated with Comfort Solutions, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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