Comfort Dental San Antonio Reviews (%countItem)
Comfort Dental San Antonio Rating
Address: 6565 Babcock Rd Ste 1, San Antonio, Texas, United States, 78249-2345
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I went in to get three white fillings. When I checked my upper tooth, I realized that the dentist did not use the white filling for my tooth. Instead, she used the silver color filling without consulting me about it. When I called the dental office, I was told to submit a picture of the tooth and was told that it is probably discoloration from the filling. How can a white filling turn silver? I told the receptionist that I wanted a price adjustment because I was charged for the white filling. I have not received a response from the email that I sent. I am supposed to get a crown for one of my teeth, but I don't plan on returning because it was very unprofessional and shady for the dentist to not inform that she didn't use the white filling for my upper tooth.
I apologize for delayed response to this complaint. One of my team members was instructed to contact Ms. Hartfield and schedule her to come to the office and resolve the problem. Unfortunately, as I just found out ,he never responded to her e-mail back in July.
I would like to invite *** to the office , so that I can show her and explain what exactly was done and why.
Tooth *** was diagnosed with a cavity on the distal surface of the tooth. An existing amalgam restoration is visible on the mesial surface of the tooth *** (refer to attached x-ray from the initial visit). A composite filling was placed where decay was. I did not remove
existing amalgam filling since it was intact and had no decay. If we were to take an x-ray of that tooth right now, it would show both fillings present which is easily distinguishable.
Please encourage *** to contact our office, so that I can personally talk to her about the matter.
Thank you