ComForCare Home Care

I used ComForcare services for months last year to assist me with caring for my husband, who had Parkinson's Disease I found their assigned caregiver to be extremely helpful and my husband looked forward to the time she would come to the houseShe was very caring - and also helped with household chores, washing clothes, etc I had complete trust in her and it gave me an opportunity to get out of the house, meet friends, etc My husband passed away in February of this year so no longer need their services

From: South West Portland, OR Sent: Saturday, October 29, 8:PMSubject: ID [redacted] To Whom It May Concern:Our company was temporarily hired by Ms [redacted] to look after her father for a couple daysWhen I arrived on October 14th, at 3:PM I was informed to sign both the time in and out of a guest book in which I didI sat down with Ms [redacted] while she was having happy hour at her fathers assisted living drinking her glass of wine and listening to musicI handed her the contract and asked some questions about her father, as she signed the paperworkShe had stated that once her father strips (because he slips in the buff) and he heads to the bedroom to lay down that’s it, there is nothing moreI informed Ms [redacted] that I would be coming back in the morning to go over things with the caregiver, and I would bring back the invoice for the service through Sunday at PMMs [redacted] was not charged from 3:PM to 4:PMAfter her father had a nice dinner and visit with his friends, I sat with him on the couch playing music on my phone from his generation and he was trying to sing even though he could not speakLater we went up into his apartment and I cleaned the feces off his dining room chairs where his daughter had just put a towel over it, and wanted the caregivers to sit in unclean areasI cleaned dried feces under all his fingernails and cleaned up around his apartment I gave him apple juice and he watched a sports game, and then the med tech came in and we looked at some old photos with her fatherThe tech said they sedate her father and once he takes his med he doesn’t get back up, that he never gets back upAt 7:PM Ms [redacted] was given his medication for sedation and within minutes he stripped and went to bed, where I tucked him in and washed the few dishes, and picked up the living roomI tried to make the room smell better as the client had been urinating through the apartment and it had a very strong smell of urineI waited until 8:PM to leave as I was walking out I was told to sign out in the provider book, not the guest bookI did not charged MS [redacted] from 8:PM to 9:PM because I don’t charge people for the time that we don’t coverThe next morning my caregiver arrived at 5:AM and I showed up at 5:AM to discuss with my staff about Ms [redacted] Ms [redacted] was not charged for the time of 5:AM to 6:AM even though during this time her father needed help finding the toilet as he woke up and started urinating on the kitchen floor, then we tucked him back to bed.My staff stayed there each day from the full AM to PM both Saturday 10/15/and Sunday 10/16/never once did Ms [redacted] ever come to check in on her fatherMs [redacted] or her brother also never cancelled services with our company which they could have done if they chose toInstead she knew the staff were there to care for her father the entire weekend and she was nowhere to be foundI had received a email as is enclosed below from her and she had requested “At the very least, I expect the bill to be adjusted”The bill was adjusted to reflect leaving at 8:PM and had she looked in the correct book she would have seen that all the caregivers signed in and out in the provider book not the guest book which was originally pointed out.Ms [redacted] wasn’t charged for the following:10/14/ 3:PM to 4:PM10/14/ 8:PM to 9:PM10/15/ 5:AM to 6:AMMs[redacted] had stated when her father goes to bed then “that is it”, but she never clarified that you have to stay till PM every night not leaving one minute early until this email below stating she had some agreement with the assisted living, which she never informed me about, she had told me she was at St Vincent Hospital and the doctor recommended having someone stay with him until she could get him into memory careI usually always take the deposit up front as stated in her contract but she said she was so exhausted, and she said the cost didn’t matter she just needed the help so she could go look for a memory care place for her father who could no longer stay at his assisted livingI felt bad for her because she was so exhausted and then the stress of having to find another place for her father that I told her she could bring the check the next dayI had even texted her the night about her father and no responseI informed her it was ok to bring a check the next day and that I would have an invoice waiting for her and she never once came the entire weekendMy staff work very hard with her father and this is so wrong where if she was unhappy with our services she could have cancelled them “at any time” but she continued having us serve her father for the entire weekend.I do hope she understands that when you sign a contract for people to take care of your family members that the hard working people deserve to get paid when they work hard and have families to supportIt’s not easy work sometimes with clients, but they do it because they are compassionate people.Thank You,Kimerie L [redacted] , M.B.A.CEO/President/AdministratorComForCare Hillsboro/McMinnvilleSW Shaw Street Aloha, OR 97007Phone: 503-207-6601Fax: 503-530-

Thank you for making me aware of the complaint submitted about ComForCare Home Care West Linn, ORI am happy to comply with your request for our explanation of the events that occurred with Mr [redacted] * [redacted] Below is our account of the transaction with Mr [redacted] .• On Thursday Jan5th Mr [redacted] contacted ComForCare owner Mark T [redacted] and requested that our company again to help clean the house, as ComForCare had previously provided care for her in June of 2015.• MrT [redacted] advised Mr [redacted] that we would be happy to do so, but that a security deposit would need to be paid prior to us starting care, because a previous invoice in had taken nine months to be paidSeveral calls were made to Mr [redacted] to get the service started.• Mr [redacted] indicated he would send a check in the amount of $to us right away On Jan23rd, 2017, Mr [redacted] stated via email that he sent the check three days prior, on Jan20th, This check was never received by our office(We did receive a credit card authorization from Mr [redacted] , via fax, on Jan27th, It was processed and verified that it went through on Jan30th.)• MrT [redacted] , and Client Care Coordinator, Lauren B***, visited the client on Jan17th, to check on herThe home was found to be in complete disarray, and completely void of any foodMrT [redacted] and Ms.B [redacted] spent hours in the home of Mr [redacted] ’s sister cleaning the home and removing as much trash as possibleA trip to local grocery store Fred Myers was also made this day to purchase food and cleaning supplies; the total came to $We informed Mr [redacted] we needed to start services immediately.• Due to the lack of response of Mr [redacted] and As ComForCare is a mandatory reporter, and we were VERY concerned for the wellbeing of our client, we reported the client to the local Adult Protective Services Agency on Jan23, We knew she was running out of the food we had purchasedWe informed Mr [redacted] that we had made the call to APS.• Mr [redacted] ’s sister was taken to the hospital and returned home Jan 28, 2017• Mr [redacted] emailed us on Jan24, asking us to send pictures of his sister.• Mr [redacted] said his wife was coming Feb1,to take care of his sister and they were working with the case manager to get the help she neededBoth APS and [redacted] wanted us to go back into his sister’s home after his wife left.• Mr [redacted] ’s wife left the state and didn’t inform our office or APS she was leaving Mr [redacted] ’s sister wasleft alone without supervision.• ComForCare received email on March 24, (after Mr [redacted] was approached by APS) to stop everything and return retainerHe said he made a $deposit Our records indicate he only made a $deposit.• A refund check in the amount of $353.75, a copy of the receipt for groceries and supplies, and the past due invoice was sent to Mr [redacted] on April 18, (Calculation is as follows: $deposit, less the $for groceries and invoice owed of $equals a remaining balance of $353.75.)We are happy to provide any further detail that may be required to comply with your requestPlease let us know if this is sufficient.Best regards,Kristy C [redacted] , Agency Administrator

I attended a no cost dementia support group for 5 weeks.
It was educational, supportive and gave the group a chance to express a full gamut of feelings related to being the primary caregiver for a parent.
The work book we used was up to date,relevant and useful for anyone experiencing the decline of a loved one.Knowledge is power when in a care giving situation.I gained knowledge including info on practical legal issues and resources in the community.
I have only great things to say about this agency.They were compassionate, understanding and well organized.
Much appreciation to the administrators of ComForCare in W. ST. Paul, MN!!!

Thank you for making me aware of the complaint submitted about ComForCare Home Care West Linn, OR. I am happy to comply with your request for our explanation of the events that occurred with Mr. [redacted]. [redacted]. Below is our account of the transaction with Mr. [redacted].•     On...

Thursday Jan. 5th Mr. [redacted] contacted ComForCare owner Mark T[redacted] and requested that our company again to help clean the house, as ComForCare had previously provided care for her in June of 2015.•   Mr. T[redacted] advised Mr. [redacted] that we would be happy to do so, but that a security deposit would need to be paid prior to us starting care, because a previous invoice in 2015 had taken nine months to be paid. Several calls were made to Mr. [redacted] to get the service started.•     Mr. [redacted] indicated he would send a check in the amount of $600.00 to us right away.  On Jan. 23rd, 2017, Mr. [redacted] stated via email that he sent the check three days prior, on Jan. 20th, 2017. This check was never received by our office. (We did receive a credit card authorization from Mr. [redacted], via fax, on Jan. 27th, 2017. It was processed and verified that it went through on Jan. 30th.)•     Mr. T[redacted], and Client Care Coordinator, Lauren B[redacted], visited the client on Jan. 17th, 2017 to check on  her. The home was found to be in complete disarray, and completely void of any food. Mr. T[redacted] and Ms.B[redacted] spent 3.5 hours in the home of Mr. [redacted]’s sister cleaning the home and removing as much trash as possible. A trip to local grocery store Fred Myers was also made this day to purchase food and cleaning supplies; the total came to $149.75. We informed Mr. [redacted] we needed to start services immediately.•     Due to the lack of response of Mr. [redacted] and As ComForCare is a mandatory reporter, and we were VERY concerned for the wellbeing of our client, we reported the client to the local Adult Protective Services Agency on Jan. 23, 2017. We knew she was running out of the food we had purchased. We informed Mr. [redacted] that we had made the call to APS.•     Mr. [redacted]’s sister was taken to the hospital and returned home Jan 28, 2017•     Mr. [redacted] emailed us on Jan. 24, asking us to send pictures of his sister.•     Mr. [redacted] said his wife was coming Feb. 1,2017 to take care of his sister and they were working with the case manager to get the help she needed. Both APS and [redacted] wanted us to go back into his sister’s home after his wife left.•     Mr. [redacted]’s wife left the state and didn’t inform our office or APS she was leaving.  Mr. [redacted]’s sister wasleft alone without supervision.•     ComForCare received email on March 24, 2017 (after Mr. [redacted] was approached by APS) to stop everything and return retainer. He said he made a $1200 deposit.  Our records indicate he only made a $600 deposit.•     A refund check in the amount of $353.75, a copy of the receipt for groceries and supplies, and the past due invoice was sent to Mr. [redacted] on April 18, 2017. (Calculation is as follows: $600.00 deposit, less the $149.75 for groceries and invoice owed of $246.25 equals a remaining balance of $353.75.)We are happy to provide any further detail that may be required to comply with your request. Please let us know if this is sufficient.Best regards,Kristy C[redacted], Agency Administrator

When we first met with[redacted], we were overwhelmed with what seemed to be a complicated ordeal. As we listened to the wealth of information he shared, we realized we were in the good hands of someone who really cares about us and who has both the knowledge and the tools to direct us. We now better understand our needs and are better prepared to secure the services necessary to meet those needs. The ComForcare team seems more like caring friends than a business team, and we so appreciate that.

I used ComForcare services for 7 months last year to assist me with caring for my husband, who had Parkinson's Disease. I found their assigned caregiver to be extremely helpful and my husband looked forward to the time she would come to the house. She was very caring - and also helped with household chores, washing clothes, etc. I had complete trust in her and it gave me an opportunity to get out of the house, meet friends, etc.
My husband passed away in February of this year so no longer need their services.

From: South West Portland, OR Sent: Saturday, October 29, 2016 8:09 PMSubject: ID [redacted]To Whom It May Concern:Our company was temporarily hired by Ms. [redacted] to look after her father for a couple days. When I arrived on October 14th, 2016 at 3:00 PM I was informed to sign both the time...

in and out of a guest book in which I did. I sat down with Ms. [redacted] while she was having happy hour at her fathers assisted living drinking her glass of wine and listening to music. I handed her the contract and asked some questions about her father, as she signed the paperwork. She had stated that once her father strips (because he slips in the buff) and he heads to the bedroom to lay down that’s it, there is nothing more. I informed Ms. [redacted] that I would be coming back in the morning to go over things with the caregiver, and I would bring back the invoice for the service through Sunday at 9 PM. Ms. [redacted] was not charged from 3:00 PM to 4:00 PM. After her father had a nice dinner and visit with his friends, I sat with him on the couch playing music on my phone from his generation and he was trying to sing even though he could not speak. Later we went up into his apartment and I cleaned the feces off his dining room chairs where his daughter had just put a towel over it, and wanted the caregivers to sit in unclean areas. I cleaned dried feces under all his fingernails and cleaned up around his apartment.  I gave him apple juice and he watched a sports game, and then the med tech came in and we looked at some old photos with her father. The tech said they sedate her father and once he takes his med he doesn’t get back up, that he never gets back up. At 7:40 PM Ms. [redacted] was given his medication for sedation and within 20 minutes he stripped and went to bed, where I tucked him in and washed the few dishes, and picked up the living room. I tried to make the room smell better as the client had been urinating through the apartment and it had a very strong smell of urine. I waited until 8:15 PM to leave as I was walking out I was told to sign out in the provider book, not the guest book. I did not charged MS. [redacted] from 8:15 PM to 9:00 PM because I don’t charge people for the time that we don’t cover. The next morning my caregiver arrived at 5:35 AM and I showed up at 5:45 AM to discuss with my staff about Ms. [redacted]. Ms. [redacted] was not charged for the time of 5:35 AM to 6:00 AM even though during this time her father needed help finding the toilet as he woke up and started urinating on the kitchen floor, then we tucked him back to bed.My staff stayed there each day from the full 6 AM to 9 PM both Saturday 10/15/16 and Sunday 10/16/16 never once did Ms. [redacted] ever come to check in on her father. Ms. [redacted] or her brother also never cancelled services with our company which they could have done if they chose to. Instead she knew the staff were there to care for her father the entire weekend and she was nowhere to be found. I had received a email as is enclosed below from her and she had requested “At the very least, I expect the bill to be adjusted”. The bill was adjusted to reflect leaving at 8:15 PM and had she looked in the correct book she would have seen that all the caregivers signed in and out in the provider book not the guest book which was originally pointed out.Ms. [redacted] wasn’t charged for the following:10/14/16  3:00 PM to 4:00 PM10/14/16  8:15 PM to 9:00 PM10/15/16  5:35 AM to 6:00 AMMs.[redacted] had stated when her father goes to bed then “that is it”, but she never clarified that you have to stay till 9 PM every night not leaving one minute early until this email below stating she had some agreement with the assisted living, which she never informed me about, she had told me she was at St Vincent Hospital and the doctor recommended having someone stay with him until she could get him into memory care. I usually always take the deposit up front as stated in her contract but she said she was so exhausted, and she said the cost didn’t matter she just needed the help so she could go look for a memory care place for her father who could no longer stay at his assisted living. I felt bad for her because she was so exhausted and then the stress of having to find another place for her father that I told her she could bring the check the next day. I had even texted her the night about her father and no response. I informed her it was ok to bring a check the next day and that I would have an invoice waiting for her and she never once came the entire weekend. My staff work very hard with her father and this is so wrong where if she was unhappy with our services she could have cancelled them “at any time” but she continued having us serve her father for the entire weekend.I do hope she understands that when you sign a contract for people to take care of your family members that the hard working people deserve to get paid when they work hard and have families to support. It’s not easy work sometimes with clients, but they do it because they are compassionate people.Thank You,Kimerie L[redacted], M.B.A.CEO/President/AdministratorComForCare Hillsboro/McMinnville18988 SW Shaw Street Aloha, OR 97007Phone: 503-207-6601Fax: 503-530-8164