Comerco Services Reviews (%countItem)
Comerco Services Rating
Address: 3300 boul., St.-Martin Ouest, Laval, Quebec, Canada, H7T 1A1
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Purchased extended warranty from 3rd. party retailer and have been hung up on 3 times while attempting to set up a service call.
Hello,First off, thank you for giving us the opportunity of providing our side of the situation.To be honnest,since the Covid-19 first wave, and because we had to let 70% of our employee go for a period of time, a big backlog started to build in our web request for services. Today, even with full staff back at work, we are still processing request from June.The customer called us today and spoke with someone in our office that placed a service call for him with our partner, *** and, they give them an appointment for August the 5th 2020.I called to customer to better understand the file and unfortunately, the customer is convinced that we try to make this whole process more complicated to discourage people from getting service, which is not the case at all. He said that he has been hung up on 2 times yesterday. He did called yesterday 3 times and one time today. Today was when the service call was placed and we will have to investigate to try to understand why it took that many calls.The customer will wait to see how it goes with the repair and see which action will be taken on his side.
If you need more details, you can reach us at ***
Best regards
:
I have reviewed the response made by the business in reference to complaint ID, and have indeed agreed to give the company a chance to make good on their contractual obligations. I would also like to thank Mr. and acknowledge his efforts to resolve this matter.
I am glad to hear about the investigation into the problems surrounding repeated phone disconnections from the service agent. I hope it will eliminate future inconvenience and misunderstanding for others.
A service appointment has been booked for Aug. 5, and I will update the complaint status shortly after. I look forward to a quick and satisfactory resolution.
Sincerely