Comcast

I was without cable and internet most of last week, even when my power came on late Thursday my Comcast did not work. Finally came up Sunday, went in today to change our package and get a new box. Now we are without cable again until late Wednesday. This is NOT acceptable. We have been with them for 11 years. They are loosing us as a customer

Comcast's customer service is terrible! I needed a new line run from the road to our house in Nov. 2016. The technician that came out only partially buried the line leaving it above ground across two walkways. This spring (2017), I went into the office to request a service call to address the issue. No one came. Early September, I started calling the Customer Service number to address this issue in part because it's a fall hazard as well as being unsightly. I was given a service date and no one showed. I called again and was told they're running 10 days behind schedule. I waited the 10 days and no one showed. I called again. I was given another appointment date. No one showed. Called again. This time a technician showed but he was the wrong "type" of technician and didn't have the proper equipment on his truck. He called and arranged another appointment for me the end of October. No one showed. I called today and am now told that it's winter in Michigan and it can't be buried until the spring which will be 2018. In all this time, I have never received a phone call or email letting me know that a service person wasn't going to show up. I have had to wait home multiple times now as well as spend hours on the phone with no resolution to the problem. It will only start all over again next spring. Terrible, terrible, customer service!