Colorado Steaks and Cakes

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below Regards, [redacted]

Unfortunately due to company policy we cannot issue a refund as there is a "NO REFUND" policyOur product is flash frozen and is suppose to be cooked directly from frozen, which in this particular issue the customer notified the manager that the product was thawed out completely which would result in a tough, chewy, or flavorless steakIf product is cooked from frozen which customer was advised to do but refused to try, then results of the product would have a better outcomeWe will still offer our one year guarantee to come out and replace or exchange the product as stated by company policyTo obtain more assistance feel free to contact our customer service at ***

We bought steaks from one of their Phoenix vendorsThe vendor was nice, but a total pushy salesmanAnd he told us no information about the product
The first steaks were inedibleWhen I rang Colorado Steaks I was told they must be cooked from frozen not thawedSo why weren't we told?
When I rang the CSR promised someone would be in touch with us to replace the steaksNever happened and they never respond to complaints sent by their website
Stay away from this company - they just aren't honest

We apologize for any inconvenience from not properly being instructed on how to cook the product from frozenAs you stated the meat was tough, chewy, and had a strange taste which is the exact result you get from thawing out our product. Unfortunately once the product is
consumed we can no longer issue a refund due to the company policyWhat we can offer you like I stated before on the phone, is that we have a one year guarantee to come out and either replace or exchange any unused product if you feel that the product is not up to parI still stand by coming out and offering to replace or exchange your product, or like I stated on the phone if you would cook our product properly from frozen and give it a try you should not have the same results as beforeAny further questions or concerns please feel free to call our company for further assistance with this matter, * *** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

We apologize for any inconvenience from not properly being instructed on how to cook the product from frozenAs you stated the meat was tough, chewy, and had a strange taste which is the exact result you get from thawing out our product. Unfortunately once the product is
consumed we can no longer issue a refund due to the company policyWhat we can offer you like I stated before on the phone, is that we have a one year guarantee to come out and either replace or exchange any unused product if you feel that the product is not up to parI still stand by coming out and offering to replace or exchange your product, or like I stated on the phone if you would cook our product properly from frozen and give it a try you should not have the same results as beforeAny further questions or concerns please feel free to call our company for further assistance with this matter, * *** ** ***

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Customer spoke with manager and issue was resolved!

Unfortunately due to company policy we cannot issue a refund as there is a "NO REFUND" policy. Our product is flash frozen and is suppose to be cooked directly from frozen, which in this particular issue the customer notified the manager that the product was thawed out completely which would result in a tough, chewy, or flavorless steak. If product is cooked from frozen which customer was advised to do but refused to try, then results of the product would have a better outcome. We will still offer our one year guarantee to come out and replace or exchange the product as stated by company policy. To obtain more assistance feel free to contact our customer service at [redacted]