Colorado Licensed Beverage Association

To whom it may concern? Customer came in with a AC problem, it was diagnosed as a faulty front evaporatorWe replaced the front evaporator and part of the procedure is to unplug and remove the navigation unit to gain access to evaporatorThe Navigation unit was reinstalled when repair was completed, The Navigation unit is a closed unit which just has a plug on the back sideCustomer returned and said unit was not operating correctly after repairWe checked operation verified customer complaint, checked wiring and antenna connections all were operating to factory spec'sTechnician check Navigation unit and determined that the unit had an internal failure most likely cause by a software failureThis is a closed unit and cannot be repairedWe explained to customer that this was not caused by the AC repairThat unplugging and re-plugging In this unit would not cause such a failure.? Since this Is a common repair we have done many and have never had a Navigation unit fail from disconnecting and reconnecting the unit.? The vehicle also came in with the passenger side of the dash crackingDuring the repair the dash continued to crack on the other sideAs good will, even though the dash was already damaged, we replaced the dash at no cost to customer.? We have reached out to customer to bring vehicle back in for further diagnose, we will attempt to reprogram unit to see if this corrects customer concern at no cost.? If this repair does not correct concern, we will offer cost assistance for a replacement unit? [redacted] ***Director of Service?

To whom it may concern Customer came in with a AC problem, it was diagnosed as a faulty front evaporatorWe replaced the front evaporator and part of the procedure is to unplug and remove the navigation unit to gain access to evaporatorThe Navigation unit was reinstalled when repair was
completed, The Navigation unit is a closed unit which just has a plug on the back sideCustomer returned and said unit was not operating correctly after repairWe checked operation verified customer complaint, checked wiring and antenna connections all were operating to factory spec'sTechnician check Navigation unit and determined that the unit had an internal failure most likely cause by a software failureThis is a closed unit and cannot be repairedWe explained to customer that this was not caused by the AC repairThat unplugging and re-plugging In this unit would not cause such a failure. Since this Is a common repair we have done many and have never had a Navigation unit fail from disconnecting and reconnecting the unit. The vehicle also came in with the passenger side of the dash crackingDuring the repair the dash continued to crack on the other sideAs good will, even though the dash was already damaged, we replaced the dash at no cost to customer. We have reached out to customer to bring vehicle back in for further diagnose, we will attempt to reprogram unit to see if this corrects customer concern at no cost. If this repair does not correct concern, we will offer cost assistance for a replacement unit *** ***Director of Service