Colorado Housing and Finance Authority (CHFA) Reviews (%countItem)
Colorado Housing and Finance Authority (CHFA) Rating
Address: 1981 Blake St, Denver, Colorado, United States, 80202-1229
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I purchased my home in February 2020. My original mortgage went through ***. I made my first mortgage payment, 04/01/2020, to ***. About mid-April I received a letter in the mail which stated my mortgage was sold to CHFA, and to make any future payments to them. Starting the following month, 05/2020, my payments went to CHFA. Starting about mid-May, I started to receive letters in the mail from CHFA which stated I missed my April mortgage payment, and they were seeking to collect it. I called CHFA immediately and explained they just bought my mortgage, and the “missing payment” was paid to ***. Side note, I didn’t know how far this issue would go so I didn’t document these conversations over the phone. The CHFA employee I spoke with told me to email CHFA’s research team a receipt showing I made my April payment, and that a bank statement would not suffice. I called my bank just to find out all they could do is a bank statement. So on 05/14/2020, I sent the first email showing the payment was made. A couple weeks pass, and nothing has changed. I was still getting letters in the mail about the missing payment, and started getting daily phone calls from their collections department. I had to explain the situation to several different people who all told me something different, and none of them could resolve the issue. On 05/29/2020, I sent another email with the bank statement showing I made my April payment. This time to a different email as request by another CHFA employee. Again, a couple weeks go by and nothing changed. Then I started to receive delinquency notices in the mail. On 06/14/2020, I send the same email once again... and nothing. I’ve worked very hard over the past few years to rebuild my credit, and was concerned this was going to be sent to a credit bureau. Today, 06/29/2020, I called CHFA and spoke with Zachary ***, a Costumer Service Supervisor with CHFA (***.). *** was able to locate the emails I sent, and opened them himself. He informed me that was all I needed to provide, and the issue lies between CHFA and ***, not with me. He added that he would fix my account, and send a letter to the credit bureau to update them as well. The kicker is there was no work order created to resolve the issue from the very first email I sent. I can’t even guess how many people I spoke to, or how many phone calls woke me up because I work nights for an issue that wasn’t my fault. I was held responsible for something that was out of my control, and wasn’t my fault because I did exactly what I was suppose to do from the beginning. CHFA did nothing but give me a giant run-around. I’m stuck wondering if CHFA’s line-level employees are grossly incompetent, or CHFA is seeking a payment from a time in which they did not have my mortgage contract and blamed me for it.
Dear Mr., Thank you for your submission
provided to the Revdex.com regarding your CHFA account. We appreciate your sharing
your concerns and feedback about your experience and we apologize for any
frustration. We have researched your inquiry with CHFA’s Loan Servicing
partner, ***. (DMI). Based on that review, we have identified
that the loan servicing team did incorrectly report your account. They are in the process of submitting a correction to
the credit bureaus. Please know that it may take the credit bureaus up to 90
days for the submitted correction to reflect on the account. As such, CHFA is
mailing you a letter documenting this information and the correction to use the
letter as evidence of the submitted correction if the need arises.In
addition, we are using the information about your experience as a training opportunity for our staff to help improve our
customer service and processes going forward. Thank you for being a CHFA
customer and for your patience as we looked into this matter concerning your
account. Once again, we sincerely apologize for this and any frustration is has
caused.
Called CHFA multiple times, because it was reported that my loan was in forebearance. When I called in, they confirmed that all payments were up to date and it was never delinquent. I was told I could reach out to the research department and get a response in 37 days. Everyone that answered the phone was disinterested and unwilling to clear up what was going on.
Chfa will disguise its self to say they want to help you when you cant get a home and give you a down payment assistance as a 2nd mortgage 15k. They jack up the interest rate to 4.75 percent making someone who couldn't buy a house pay almost 3k a month without able to refinance so they trap you so they can try and get rich off of unfortunate people. People should be able to refinance to a much lower rate if they want to.
Thank you for your feedback. We would welcome an opportunity to connect with you so that we may provide additional information about options available, as well as answer any questions you may have. Please contact CHFA’s Director of Home Finance, Dan ***, at .
CHFA is committed to building and supporting an organization that demonstrates honesty, integrity, ethics, and best practices. If you wish to file a complaint or report an issue or concern, please visit http://www.lighthouse-services.com/chfa.
The number and name is blocked out. Can you please email me the same response.
They sold their soul to Dovenmuehle Mortgage and will force you to foreclose under the guise of they want to help you. I was 2 months behind and wanting a repayment plan, they were so slow and un-organized they began refusing my mortgage payments afterwards then repeatedly forced me to email the same documents over and over again only to tell me that now I was five months behind they could not approve me for a repayment plan. DO NO GET A MORTGAGE THROUGH THEM. They sell it to the Dovenmuehle snakes and your mortgage goes up every year due to their Mortgage insurance. They are snakes and will steal your home.
Thank you for sharing your concerns and feedback about your experience with CHFA. We are proud to support and invest in homeownership, and throughout our 40+ year history, we have a very low foreclosure rate. When foreclosure does occur, however, it is always regrettable and only pursued as a last option after making loan modification options available to all those who qualify under their investor/insurer guidelines. Out of respect for your and all of our customers’ privacy, we don’t want to disclose any particulars of your unique situation online, but if you would like to connect with our loan servicing manager to provide further feedback about the customer service you received, discuss your experience and/or for any clarification about your mortgage loan account, please contact Dolores ***, CHFA sub-servicing manager at .
Several issues trying to pay on the mortgage, getting hit with late fees when payments were made on time or early. Getting hit with a late payment on my credit score with no attempt to call or email me with any issues trying to take the money or stating that it was late. Made it almost impossible to make payments online easily and efficiently.
Thank you for the opportunity to respond to Mr.l’s concerns provided on March 23, 2018 through the Revdex.com. Together with our loan servicing partner, Dovenmuehle Mortgage Inc., CHFA has reviewed Mr.l’s account. Based on our review, records indicate that Mr.l attempted to make payments towards his CHFA loan on August 3, August 11, and August 16, 2017. However, each payment was reversed as the bank account information submitted was invalid. Our records also indicate that our team spoke with co-borrower Ms. Megan Mikels on August 9 and August 19 regarding the loan’s status and payment reversals. A fourth attempt was made, and Mr.l’s August payment was successfully processed on August 21, 2017 with an effective-date of August 18, 2017. All loan payments are due by the 1st of the month, and a late-payment fee will be assessed if payment is not received by the 16th of the month. In light of payment being received following the 16th, a late payment fee was charged to Mr.l’s account. However, as a measure of good faith, CHFA has waived the fee.
Account records also indicate that on October 16, 2017, payment was submitted using non-transactional account information, resulting in the payment being reversed. A successful October payment was received on November 8, 2017. As the October payment was one month delinquent, a late fee was assessed and a late payment indication was submitted to the credit bureaus. CHFA is obligated to report the payment history on any given mortgage loan account in a manner that accurately reflects the borrower’s delinquency and/or loss mitigation participation status. Therefore, we cannot remove the late payment status of Mr.l’s credit report. As a measure of good faith, however, CHFA has removed the October late payment fee assessed on the account.
Customer billing statements, which are mailed monthly, reflect all payment transactions, including any payment reversals, late payment fees assessed, and any past-due balances. In addition, CHFA’s Online Customer Account Center provides customers with the ability to view and manage their account status online. There are several ways for customers to make payments towards their accounts including via mail, phone, online, Western Union, and automatic checking account withdrawal. Details and processing costs associated with each of these options are available on CHFA’s website at www.chfainfo.com/paymentoptions. We would also encourage Mr.l to connect with his bank to ensure that he is aware of the appropriate bank routing and account information to be provided when submitting online bill payments to ensure a successful transaction and avoid further payment-submission delays.
Once again, we appreciate the opportunity to respond to Mr.l’s concerns.