I have been happy to discuss any issues with [redacted] , however, she has not spoken with either of the owners of the company since January We have been communicating with ***, her fiance, who is not part of the consignment contract In this complaint, [redacted] leaves out several details The first of which is her statement about the condition of the camper It was not new when we agreed to consign the camper The camper is a 2014, and we consigned during our rental season [redacted] said she hardly used it and was hoping to make some money on it The second discrepancy is regarding storage through the end of May She made this request via e-mail on January 29th, and we communicated the following day that we could only store her camper until the end of April due to lack of space We never agreed to store the camper until the end of May, as [redacted] states, and have e-mails for reference regarding the discussion Therefore, [redacted] had plenty of ***e to make arrangements to get her camper from us, whether it be herself or a transport company The camper was not under contract while the camper was stored The contract [redacted] and CCR signed shows the consignment period ending September 1, We extended the contract with a verbal agreement to allow for the camper to be rented for the month of September and October, if demand for her camper existed The camper went out for the majority of September, with the last rental being the fist weekend of October Even with the verbal agreement of extension of her contract, it was only until the last rental of the season, which was the beginning of October We agreed to store [redacted] ’s camper for $50/month from November until the end of April and she paid for the storage There was no agreement or discussion about insurance during this ***e When [redacted] arranged for her camper to be picked up, we only heard from [redacted] about when that might be, and then communicated with their transporter from there Prior to pick up, we brought her camper into the warehouse to clean and prep the camper for shipment Our warehouse has 24/video surveillance that shows three of our staff, including both owners, prepping the camper for pick up Upon arrival, [redacted] ’s transporters were taken through the camper and were shown how everything worked, because they communicated to all of us that they intended to camp in the camper before returning to South Carolina The shipper did not request insurance coverage through us for the camper and neither did [redacted] or *** When [redacted] contacted us about the damage found, we communicated that the only thing we did not check was the grill We also forgot to put the original rim and braking system back on the camper prior to transport We shipped these items earlier this week and are happy to provide tracking details We are not responsible for the damage to [redacted] ’s camper, because it was pristine when it left our business, and their transporter stated he would be camping in it When we asked [redacted] to discuss the matter with his transporter, he stated we were responsible which is not true We have no idea if his transporter was forthcoming with the fact he camped in it or not We have three people and video surveillance showing the camper prep and pick up by [redacted] ’s shipper All were told the transporter would be camping in it during the trip to South Carolina, and all were witness to the condition of the camper before it left our location When [redacted] asked for a copy of the insurance coverage [redacted] paid for, I responded via e-mail with the following statement: “Happy to help I’m happy to give you a copy of coverage that you paid for on the camper, but it was not insured under our policy when your transporter took it You did not request this and your transporter communicated to us that the camper was covered With this in mind, do you still want the coverage you paid for that you have not had since October? I also have the rental agreement of the last renter We always list previous and new damage There is none listed on the rental agreement, with the exception of re-aligning the door hinges, which we repaired at return Please let me know if you want copies of these parts of the rental agreement, as well as the insurance policy.” Neither [redacted] or [redacted] responded to my e-mail via phone or e-mail I stated I was happy to give them what they wanted, however, they have not confirmed that they wanted this infoTheir complaint says we never sent them the information they requested which yet again is not true The firing of our employee was mentioned only, because this employee was responsible for cleaning the camper and ensuring all parts were present prior to storage last fall We apologized that we missed the grill, tire rim, and braking system for this reason To be clear, the camper is not worth $15, [redacted] and [redacted] value the camper at $low retail and $average retail We have been very communicative with [redacted] about this whole situation and offered any kind of help we could However, we are not responsible for the damage to [redacted] ’s camper from the transport companyFurthermore, the owner has yet to take any responsibility for the fact that she did not pick up the camper personallyIf she had, this issue would not exist In conclusion, we had three staff prep the camper; they were all told by the shipper that he and his two friends would be camping in the camper enroute to South CarolinaNo insurance was requested of us or provided by us during the storage or transport period [redacted] ’s camper was not under contract during storage with us [redacted] ’s complaint contains many untruths as described aboveIf [redacted] had picked up her camper and had any issues, we would have of course addressed them at that moment [redacted] thinking we should pay some other company to perform repairs for damage that did not exist when it left our business is obviously not rightThe thought that she could get anywhere suing us is also without foundationWe have upheld our end of the contract as well as gone beyond the contractual obligations by shipping the rim and new tire, electric brake controller and propane tank cover back to [redacted] even though she failed to be the one to pick up the camper
I am happy to continue discussions with [redacted] , but the facts are accurate and we have documentation of every conversation mentioned in my last response, as well as the original of the consignment agreement We also have surveillance video of us prepping the camper for pick up, as well as that of us doing the walk through with the transport groupWhen the damage occurred is the most relevant and important part of this conversation, otherwise, we wouldn’t be having this conversation If the damage occurred during a rental, it would have been documented, the renter charged, and filed with our insurance company I have the last rental agreement for the last rental of Ms [redacted] ’s camper and the only thing of note was that the travel door was difficult to close [redacted] addressed this October 4, If damage occurred during the storage period, it would not be covered as the camper was not insured However, I would have communicated any damage that occurred during the storage period to the owner to make them aware, regardless We have been very communicative with [redacted] throughout the rental season and during the storage period But, as we stated before, there was no pre-existing damage We have documentation of any previous damage noted on every rental agreement for every rental on Ms [redacted] ’s camper, video surveillance of staff, including myself, prepping the camper, and video surveillance of us showing the camper to the transporter, which was a group of men, so we have no idea which of them was the transporter We went through the camper with the group to show every amenity to demonstrate functionality, as well as the condition of the camper One of the men in the group told us he would be camping in the camper, so it was great we were going through everything so he would know how to use itNo paperwork was ever requested by any of the gentleman that came for the camper eitherGiven our documentation, witnesses that prepped the camper and spoke with the group of men that came for the camper, video surveillance, and the consignment agreement expiry date, we are not responsible for damage to Ms [redacted] ’s camper
I have been happy to discuss any issues with [redacted] , however, she has not spoken with either of the owners of the company since January We have been communicating with ***, her fiance, who is not part of the consignment contract In this complaint, [redacted] leaves out several details The first of which is her statement about the condition of the camper It was not new when we agreed to consign the camper The camper is a 2014, and we consigned during our rental season [redacted] said she hardly used it and was hoping to make some money on it The second discrepancy is regarding storage through the end of May She made this request via e-mail on January 29th, and we communicated the following day that we could only store her camper until the end of April due to lack of space We never agreed to store the camper until the end of May, as [redacted] states, and have e-mails for reference regarding the discussion Therefore, [redacted] had plenty of ***e to make arrangements to get her camper from us, whether it be herself or a transport company The camper was not under contract while the camper was stored The contract [redacted] and CCR signed shows the consignment period ending September 1, We extended the contract with a verbal agreement to allow for the camper to be rented for the month of September and October, if demand for her camper existed The camper went out for the majority of September, with the last rental being the fist weekend of October Even with the verbal agreement of extension of her contract, it was only until the last rental of the season, which was the beginning of October We agreed to store [redacted] ’s camper for $50/month from November until the end of April and she paid for the storage There was no agreement or discussion about insurance during this ***e When [redacted] arranged for her camper to be picked up, we only heard from [redacted] about when that might be, and then communicated with their transporter from there Prior to pick up, we brought her camper into the warehouse to clean and prep the camper for shipment Our warehouse has 24/video surveillance that shows three of our staff, including both owners, prepping the camper for pick up Upon arrival, [redacted] ’s transporters were taken through the camper and were shown how everything worked, because they communicated to all of us that they intended to camp in the camper before returning to South Carolina The shipper did not request insurance coverage through us for the camper and neither did [redacted] or *** When [redacted] contacted us about the damage found, we communicated that the only thing we did not check was the grill We also forgot to put the original rim and braking system back on the camper prior to transport We shipped these items earlier this week and are happy to provide tracking details We are not responsible for the damage to [redacted] ’s camper, because it was pristine when it left our business, and their transporter stated he would be camping in it When we asked [redacted] to discuss the matter with his transporter, he stated we were responsible which is not true We have no idea if his transporter was forthcoming with the fact he camped in it or not We have three people and video surveillance showing the camper prep and pick up by [redacted] ’s shipper All were told the transporter would be camping in it during the trip to South Carolina, and all were witness to the condition of the camper before it left our location When [redacted] asked for a copy of the insurance coverage [redacted] paid for, I responded via e-mail with the following statement: “Happy to help I’m happy to give you a copy of coverage that you paid for on the camper, but it was not insured under our policy when your transporter took it You did not request this and your transporter communicated to us that the camper was covered With this in mind, do you still want the coverage you paid for that you have not had since October? I also have the rental agreement of the last renter We always list previous and new damage There is none listed on the rental agreement, with the exception of re-aligning the door hinges, which we repaired at return Please let me know if you want copies of these parts of the rental agreement, as well as the insurance policy.” Neither [redacted] or [redacted] responded to my e-mail via phone or e-mail I stated I was happy to give them what they wanted, however, they have not confirmed that they wanted this infoTheir complaint says we never sent them the information they requested which yet again is not true The firing of our employee was mentioned only, because this employee was responsible for cleaning the camper and ensuring all parts were present prior to storage last fall We apologized that we missed the grill, tire rim, and braking system for this reason To be clear, the camper is not worth $15, [redacted] and [redacted] value the camper at $low retail and $average retail We have been very communicative with [redacted] about this whole situation and offered any kind of help we could However, we are not responsible for the damage to [redacted] ’s camper from the transport companyFurthermore, the owner has yet to take any responsibility for the fact that she did not pick up the camper personallyIf she had, this issue would not exist In conclusion, we had three staff prep the camper; they were all told by the shipper that he and his two friends would be camping in the camper enroute to South CarolinaNo insurance was requested of us or provided by us during the storage or transport period [redacted] ’s camper was not under contract during storage with us [redacted] ’s complaint contains many untruths as described aboveIf [redacted] had picked up her camper and had any issues, we would have of course addressed them at that moment [redacted] thinking we should pay some other company to perform repairs for damage that did not exist when it left our business is obviously not rightThe thought that she could get anywhere suing us is also without foundationWe have upheld our end of the contract as well as gone beyond the contractual obligations by shipping the rim and new tire, electric brake controller and propane tank cover back to [redacted] even though she failed to be the one to pick up the camper
I am happy to continue discussions with [redacted] , but the facts are accurate and we have documentation of every conversation mentioned in my last response, as well as the original of the consignment agreement We also have surveillance video of us prepping the camper for pick up, as well as that of us doing the walk through with the transport groupWhen the damage occurred is the most relevant and important part of this conversation, otherwise, we wouldn’t be having this conversation If the damage occurred during a rental, it would have been documented, the renter charged, and filed with our insurance company I have the last rental agreement for the last rental of Ms [redacted] ’s camper and the only thing of note was that the travel door was difficult to close [redacted] addressed this October 4, If damage occurred during the storage period, it would not be covered as the camper was not insured However, I would have communicated any damage that occurred during the storage period to the owner to make them aware, regardless We have been very communicative with [redacted] throughout the rental season and during the storage period But, as we stated before, there was no pre-existing damage We have documentation of any previous damage noted on every rental agreement for every rental on Ms [redacted] ’s camper, video surveillance of staff, including myself, prepping the camper, and video surveillance of us showing the camper to the transporter, which was a group of men, so we have no idea which of them was the transporter We went through the camper with the group to show every amenity to demonstrate functionality, as well as the condition of the camper One of the men in the group told us he would be camping in the camper, so it was great we were going through everything so he would know how to use itNo paperwork was ever requested by any of the gentleman that came for the camper eitherGiven our documentation, witnesses that prepped the camper and spoke with the group of men that came for the camper, video surveillance, and the consignment agreement expiry date, we are not responsible for damage to Ms [redacted] ’s camper