Colonial Subaru, Inc.

I would not suggest anyone buy a vehicle from these crooksBy the time I had an issue I was already about 5k in with themMy ordeal: My insurance company was paying for my vehicle to be fixed after an accident and they included auto network on the check because they were the lien holder at the timeThe owner refused to sign the check so that I could get my car from the repair shop because I chose not to have "his repair shop" fix itEven after this he called the repair shop and told them not to release the car to me if I paid themAfter consulting my attorney, my insurance company agreed to make the check out to myself and the repair shopAfter that ordeal I just went ahead and paid off my vehicle so that I did not have to deal with this guyI will never buy another vehicle from there againThe day I went to pay off my vehicle he was speaking to his employees very disrespectfully and as if they were children My only positive experience was my title came fast

I am currently going through the same situation as the person who filed a complaint on [redacted] so this seems to be a reoccurring scam that they possibly may be pulling.

After finding mechanical problems on the test drive I made a lower than the asking price out the door (all inclusive) cash offer on the vehicle, they countered with fairly reasonable out the door (all inclusive) price which I accepted.

I paid for the vehicle in full, the total of which was their own set 'out the door" all inclusive counter offer price. BUT NOW they are trying to charge me more $$$ to get my title from them.

For anyone else having similar problems with this dealership I would suggest contacting the DMV Dealer Compliance Dept. at XXX-XXX-XXXX

Review: I went in to Subaru to have my oil changed and there was a light that was going on and off once and a while. the car was purchased at this location new. The car has been there for all service records. I was told that the oil change was free however the switch had to be replaced that was causing the light to go on and off. I was ok with that and told them to go ahead with the service. the service rep also said I needed to get a 45 k service done on the car. I know that these Maintence need to be done on the car to keep everything running. I was never told that the service had to do with a break job. I just had a break job don't in March after the winter by a local [redacted] shop. When I got back they briefly went over the receipt but I had to pick up my son. when I looked at the receipt it just says pads not knowing to much about cars I figured that was the average price for a 45 k service job on the vehicle. later that night I looked at the receipt wondering why I had gotten charged so much and it is because I had a "break job " done on the car. I believe I was misled because I was told a 45 k service job was needed in the Subaru and I was not given the full disclosure on what was being done on the car. if I was told there was a break job I would of refused that part of the service. I was billed over 300.00 for the full visit and I used some Subaru points I had so I only paid 200.00 out of pocket . I know they said a switch went out on the council but I would of thought that would of been under warrantee. my complaint is about the 45 k job and not being told it was a break job. when you say on the invoice front and rear pads it was never told to be break pads . I am very disappointed this transaction happened 07/07/15. thank youDesired Settlement: I would like to be refunded for the break job I have receipts proving I had a break job done just this past year. I believe they took advantage of me.

Review: On February 14th of 2009 I purchased a new [redacted] vehicle from Colonial Subaru. Along with it I purchased the [redacted] "bumper to bumper" extended service contract for $1595. I was told that if I did not need service under the warranty that I would get this money refunded. It sounded simple enough, but at the end of 5 years, when I tried to get my refund, I found that the terms of the contract were complex and I had missed my deadline for requesting a refund by a little over a month.

Even if I had not missed this deadline, the required preparation with supporting paperwork was so involved and the time window given by them for doing so was so small, you would have to be lucky to have gotten it done in the best of circumstances. Needless to say, this barely legible fine print was not pointed out by the salesman at the time or I never would have bought this service. If I was able to submit the contract as evidence, you would understand the difficulty involved.

When I spoke and wrote to the dealer, (which I have done many times over the past year), they said there was nothing they could do since I missed the deadline, but they strung me along with hopes that something could be done. [redacted] had gone out of business so the claim was passed to another company that did not return my call. It would seem to me that Colonial should back up the services they sell, not someone else.Desired Settlement: I am only asking that they return my money which cost them absolutely nothing since I never had any service done that I didn't pay for myself.

Review: On March 6,2013 I went to Colonial Subaru located in Danbury Ct. I spoke with a salesman named [redacted]. I told him that I was looking for a Impreza and I requested to test drive a 2013 Blue Impreza sticker number 19325. After the test drive I told him that I liked it, and Mr [redacted] gave me a price of $21795. I told him that I was checking with other dealer for the best price. The following day(Thursday)he spoke to my father who had been present with me at the dealer. My father and [redacted] discussed a $400 conveyance or Doc fee which Ct charges,but NY only charges $75. He agreed to charge me the NY Doc fee and requested that I place #500.00 down to hold the car. He told me he was off Friday and requested that I be there on Saturday. Thursday over the phone I placed $500.00 on the vehicle to hold it. On Saturday 3/9/13 I went there an applied for financing. He told that he would notify me if I was approved for the financing,and that it was already late so I would probably hear from him on Monday. I was asked to sign the contract, but I told him that I couldn't because I wanted to know if I was approved for a loan. However I did sign the receipt for the money I put down. He told me to sign the contract but it would not be binding. I told him that I'd rather not. He told me that they are closed on Sunday and they would hold the car.We agreed to meet on Monday. Monday at 11:30AM I received a message on my cell phone stating that if he did not hear from me by 12:00PM he was going to release my car and sell it. At 11:45AM I called him back and he told me that they had sold my car. I told him that I am a Corrections Officer and I work nights. I told him that I would be there by 1:00PM. My complaint is that they sold the car after I placed a down payment. I called prior to 12:00 and they had already sold it. Three year ago they tried to sell a car to my senior citizen in-laws $1000.00 over what they were advertising it on the internet. We had to intervene to break the deal.

Product_Or_Service: Vehicle

Desired Settlement: What they promised.

Review: I had both front wheel axles replaced due to premature failure in 2011. The repair left grease from the failed axle boot on both catalytic converter, in which I had to clean off upon ionspection when picked up.. In October 2014 I brought the car into Colonial Subaru to address the exhaut problems and was told there was nothing they could do. I researched the issue and found that the catalytic converters were covered under warranty and had to call the Subaru customer support for assitance is securing the warranty since the dealer would not honor the warranty. I retain a reciept of the visit. I dropped the car off on January 2, 2015 and the dealer finally honored the warranty but after months of pain and suffering. When I pick the car up on January 3, 2015 the windshield wipers no longer worked. I called customer support due to [redacted], service manager at colonial, stated he was under no obligation to repair the car for the converter failure. The representitive, [redacted], from customer support called after many emails to another customer service rep, [redacted], concerning the wiper failure, informing me more likely the dealer will not repair the wiper but arranged an appointment on the same morning od january 8, 2015 for them to look at it. I arrived at Colonial and [redacted] took the car. 20 minutes later he approached me stating the repair would cost me $350. I explained to him the wipers work with no problems when I dropped the car off and did not work when I picked it up and this was discussed with he and the customer support rep[redacted]. [redacted] began arguing with me saying I had no right accusing him of damaging the vehicle. I told him I am in the maintenance business and know things happen where damage incurrs with no intent but his dealeship should be responsible. He continued to argue and I had to leave due to his aggressive nature towards me. This dealership worked on my vehicle, troubleshot the car and damaged the motor by crossing test probes or wires. there was no problem with the vehicle other then the converter failure when I dropped the car at colonial. Now I am stuck with a safety problem with my car due to colonial giving me the car with faulty safety feature, none wortking front winshield wipers and worry they will intently damage the car when repalcing the catalytic converter. My wife and I buy from this dealer, [redacted] and [redacted], do they think I will buy from the magain under these conditions. FIX IT.Desired Settlement: Repair the wiper motor as he stated was not working.

Review: I bought a brand new 2015[redacted] from them, asked about a remote starter and they said they could install one for $275.00 which they did, and it worked nicely. However after a month or so of owning the vehicle, it started to have rough idles and hard starts randomly and seemingly unaffected by weather. It even completely stalled in traffic once. I had the car taken back to the dealer a few times to try fix this, codes did show that these problems we're indeed occurring. I informed my salesman [redacted] as to what was happening and suggested it may have something to do with the remote starter. He/Colonial denied this, stating in one email and I quote 'The Remote Start has nothing to do with any of these issues, with the exception of the tape being pushed into a position that makes it look sloppy.' Long story short, the problems kept occurring so much that when[redacted] discovered that they had put an after market remote starter by [redacted] in, they requested that it be removed completely before they ([redacted]) would provide any more compensation for time and labor to the dealership to try and resolve the problems for me. I requested that Colonial remove it and refund me the whole amount, they agreed and I have paperwork stating that they would provide a check the same day. [redacted] explained that they could not the day it was removed but it would be mailed the following week. It's been over two months and I still haven't received anything. I've called twice, and sent Emails all in vain. They keep saying it will be sent, but nothing. I informed them if their manager didn't contact me and explain where the money was I would have no choice but to contact the Revdex.com, they never did. This is on top of other issues I have had with the dealership wasting my time, such as not having the correct oil filter when they said they did and scheduled a visit, only to end up driving there, and turning around to go home because they couldn't do it. They don't care for their customers, they ignore what we say. Overall, unacceptable customer service.Desired Settlement: I simply want $275.00 that I paid for literally nothing but a huge hassle to be rightfully given back to me.

Review: Purchased a new car with requested option. Found out after purchase that dealer substituted cheap aftermarket part instead of genuine Subaru option.

I had asked several dealers for a price quote via email for a 2014 Subaru Forester 2.5i Premium with CVT, All-Weather Package, and remote engine starter option. The internet salesman at Colonial Subaru in Danbury, CT came in the lowest for my request and so I purchased from him. On 7/20/22, I picked up the Forester from the dealership and upon reading the manual to find out how to get start confirmation on the engine starter, realized they had installed cheap aftermarket remote engine starter and not the genuine Subaru engine starter option that I asked for and thought I would be getting when I accepted the quote. I contacted the salesman on 7/22/13 and complained that I had asked for the Subaru remote engine starter option and he had instead substituted a much cheaper aftermarket starter (retail of $49) without start confirmation feature without disclosing this to me. He said he

would be able to swap out the aftermarket starter with the genuine starter and would be getting back to me shortly with a schedule. For the next five days, he would tell me he was still waiting for a response regarding the scheduling and would let me know by the end of that day, however he never did. When I would contact him the next day, he would tell me the same thing--he would let me know by end of day. He claims that the general manager of the dealership is working with him on this. However, he only seems to be stalling each day and no progress has been made over the course of five days.Desired Settlement: Replacement of aftermarket remote starter engine with genuine Subaru remote starter engine, as specified in the deal.

Business

Response:

Consumer Response /* (-5, 8, 2013/08/15) */

Consumer indicated they have heard from the company and the company resolved their complaint