College Hunks Hauling Junk & Moving

The customer is correct that we were running late for the service but she is not correct in that she has never received a call backI myself (the co-owner) called her back the very next morning to address her concerns as well as an email and I never received a responseWe also kept in touch with her throughout the day to keep her abreast of our delaysRegarding her statements of feeling threatened and fearing for her life, that is absurdThe crew (who we've employed for over one year and have never received such a complaint) advised me that the client was severely inebriated throughout the duration of the service so clearly she was not in the proper mind-state to have movers in her homeRegarding the travel fee of $that was quoted to the client, that was just a quote (aka an estimate) as it was statedUpon calculating the travel distance, the travel fee had to get readjusted to $This is standard company policy

Good Afternoon I am writing in response to complaint ID # [redacted] for client *** [redacted] Attached to this email is the Bill of Lading, Addendum to the estimated cost of services, and Work OrderNot attached due to the size of the file is the recording of the phone call to create the original estimate for the client's move The client called to obtain an estimate for moving services and schedule their move on 8/1/During the call the client was asked a series of questions to obtain their inventory which allows us to create an estimate for how long their move will require, how many people are required to complete their move and how much space it will require so that we can determine what size moving truck to use for their job The attached work order details the time, amount of people and the estimated cost, along with the inventory provided by the clientOf note, the client was uncertain of the amount of boxes they would have, if they would have the boxes already packed and they were not specific about the amount of pictures, glass tops, and mirrors they would have and whether or not they would have those items already packed or not If a client is not move ready, meaning they have all their boxes, pictures and mirrors packed it can add a significant amount of time to an estimateIf the client requests that we complete the packing of their items on the call, then we can add the appropriate amount of time required to the estimate The client requested that we deliver boxes to their residence prior to the move so that they could pack them.When we delivered the boxes the client was not home an we were unable to speak with the client or conduct a walk through with them to verify the items on the estimate We also have a standard practice to call the client the day before the move to confirm the job and ask them any questions about the move in order to ensure the accuracy of the estimateWe were unable to reach the client and left a voicemail with the client the day beforeWe left voicemails on 8/and 8/for the clientThis is indicated by the time stamps left by our managers on the attached work order Our standard practice is to wrap, pad and protect all large furniture with moving pads, and have loose items such as clothes and dishes in a box, and to box and pad all pictures and mirrorsIt takes time to properly prepare a clients household goods prior to loading onto the truck The crew chief for the move said that when they arrived none of the artwork or pictures had been packed, and the clothes had not been packedThe client also had failed to inform us that they had glass table tops and inserts that required packingThe crew chief called the operations manager to ask him to bring additional boxes and packing materials so that they could properly pack the client's items for the moveThe packing added extra time to the move It is standard practice that to conduct an efficient move to meet the estimate a client needs to be ready to move when the team arrives as the team needs to be able to load the truck in a specific manner to fit everything properly and avoid damaging items As the team was loading the truck the client also added a significant amount of items from their backyard which was never indicated on the initial call or estimateThe client also had a small dog that they would not secure which was getting in the way of the team being able to move freely To avoid damages to furniture we require that clothes are packed from all dressers, none of the clothes had been packed and the client added additional items from the inside the residence that added to the overall inventory and added more time The client indicated that they would need items disassembled and then reassembledThe crew chief said that there were additional items that required disassembly and reassembly, again adding more time Due to not being packed and ready and adding items to the inventory the capacity of the move truck was exceeded and it was determined that a second trip from the origin to the destination would have to occur which again added extra time to the move Once it was determined that the inventory would exceed the capacity of the truck the crew chief addressed this with the client and had the client sign the Addendum to cost of services as the move would exceed the initial time estimateThe crew chief said the client had no issue with this and understood When the team arrived at the destination it was discovered that the client was downsizing to a smaller residence and that it would be difficult to get some of the larger items into the house, some did not fit and had to be brought around the house to a rear entranceLong walks with heavy furniture adds significant time to a move as well and this was not disclosed by the client during the intake for the estimateCollectively, with the extra time required to pack boxes, wrap and protect the extra furniture, have to walk items around to the back entrance of the destination and make a second trip to the origin due to the extra inventory it added a significant amount of time to the move and therefore extra costIt would have taken even longer had the manager not delivered the boxes to the teamIf we had an accurate inventory initially we would have provided a different quote and also put more people on the move and used a larger truck or a second truck If further information is needed or you have questions I can be reached at [redacted] or [redacted]

Good afternoon,I have attached all signed documents and voice recordings concerning [redacted] 's moveShe was quoted a nonbinding move of $per hour for guys with a truck and travel fee of $truck and travel and after the first two hours we bill in fifteen minute increments with charges based on actual time workedShe was charged the exact hourly rate and truck and travel fee that was originally quoted from the call centerShe was originally charged for hours after we subtracted hour for breaksWe took off an additional minutes in breaks after we spoke with her following the move through email and phone conversationHer check she submitted did bounce and we charge a $bounced check fee which is fully disclosedShe did pay with a credit card this morning and she did receive the minutes off discount that we did offer herHer final total went slightly over hour above her quoted timeThat could be do to various causes such as the client not disclosing all the pieces being moved, taking pieces apart, longer walks, etcWe did quote her a nonbinding estimate and she was mad aware that she would be charged for actual time spent on jobThis is the first we have been notified of any damages to furnitureAlso attached is the signed bill of lading where she signed saying she received all furniture with no damageIf you need any further information regarding this complaint please let us know

I am rejecting this response because:More damages were discovered after the initial claimEstimate of the claim done by [redacted] was inaccurateIf a claim will be filed and repair is not an option, we would prefer for Jon to perform the claim assessment [redacted] was given a choice by Jon L***, money based on the claim or furniture repairShe chose furniture repairAfter the furniture repair person examined the furniture and said we had a legitimate claim, Jon refused the furniture repair and only offered moneyAfter the move and the furniture was in the house, [redacted] pointed out some visible damage to Chase, the lead moverBefore [redacted] wrote the check, [redacted] found more damage done to the solid mahogany dining room table and coffee tableChase said to take it up with the office, they will settle for the damagesSign the paper that we moved the furniture and write the checkAs I stated before, it was a very long day, they got started 4-hours after the scheduled time and [redacted] at years young was very exhaustedShe felt like she was being forced to sign and was only acknowledging that they moved the furnitureThere was no where on the form to note the damages done to the [redacted] furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Thank you for following up with my after our phone call todayI am not sure what you need from me in addressing this business' responseBut I think it is important to note the following: 1) The mistake the employees made in repeatedly flipping my fridge down the stairs resulted in real and provable damage to my fridgeEvery time they fridge flipped, the doors came open and slammed against the metal railing and brick wall resulting in dents, marks, and in one spot a puncture to the door of the fridgeI have repeatedly requested that this business make me whole for this damage2) I gave this business multiple opportunities to rectify the situationI very respectfully asked the employee in charge of this crew to move my things with more cautionHe was rude and told me that he knew what he was doingI calmly dismissed him before he damaged more of my belongingsThere was nothing about my behavior that bashed that employeeI then called the management and requested another crew be sent immediately, as this first crew had left my fridge out on a busy downtown Milwaukee sidewalkThe best the company could do was send a crew hours later to move the fridge back up into the apartmentI was forceful in these conversations, but never abusive or profaneThose movers found me to be respectful and and clearly understood the situationThey acknowledged that the fridge had been moved improperly, that the crew leader had lied about the situation to their boss, and that they noted the damageThe business had told me that the could then send a much better crew on WednesdayI was unhappy with the delay and that I would have to take off another day from work, but it was at least a solution3) I then posted a review on YelpAlmost immediately I received a phone call from a different manager than the one I had been working withHe had no information about the situation, had not talked to anyone involved, but was so upset that I had written a negative review about the situation (a review I offered to revise if the company remedied their error) that he told me he was no longer willing to service the contractThis resulted in further monetary damage to me: I had to hire another crew the next day who charged me more for a last-minute requestUltimately, I paid $1,for that new crew, which was substantially more than I had contracted to pay with College Hunks (roughly $600)That is further monetary damage to me based on the behavior of the company4) An additional half day of work for me at my State salary is valued at approximately $ 5) I did not create this situationI reacted to it as best as I could to safeguard my belongings and my interests in a very stressful momentThis company did absolutely nothing to live up to their slogan to make sure I had a "stress-free day."Please let me know if there is anything else I can provide for you in response to the Company's statement to you Regards, [redacted]

Good Afternoon I am writing in response to complaint ID # [redacted] for client *** [redacted] . Attached to this email is the Bill of Lading, Addendum to the estimated cost of services, and Work Order. Not attached due to the size of the file is the recording of the phone call to create the original estimate for the client's move. The client called to obtain an estimate for moving services and schedule their move on 8/1/15. During the call the client was asked a series of questions to obtain their inventory which allows us to create an estimate for how long their move will require, how many people are required to complete their move and how much space it will require so that we can determine what size moving truck to use for their job. The attached work order details the time, amount of people and the estimated cost, along with the inventory provided by the client. Of note, the client was uncertain of the amount of boxes they would have, if they would have the boxes already packed and they were not specific about the amount of pictures, glass tops, and mirrors they would have and whether or not they would have those items already packed or not. If a client is not move ready, meaning they have all their boxes, pictures and mirrors packed it can add a significant amount of time to an estimateIf the client requests that we complete the packing of their items on the call, then we can add the appropriate amount of time required to the estimate. The client requested that we deliver boxes to their residence prior to the move so that they could pack them.When we delivered the boxes the client was not home an we were unable to speak with the client or conduct a walk through with them to verify the items on the estimate. We also have a standard practice to call the client the day before the move to confirm the job and ask them any questions about the move in order to ensure the accuracy of the estimateWe were unable to reach the client and left a voicemail with the client the day beforeWe left voicemails on 8/and 8/for the clientThis is indicated by the time stamps left by our managers on the attached work order. Our standard practice is to wrap, pad and protect all large furniture with moving pads, and have loose items such as clothes and dishes in a box, and to box and pad all pictures and mirrorsIt takes time to properly prepare a clients household goods prior to loading onto the truck. The crew chief for the move said that when they arrived none of the artwork or pictures had been packed, and the clothes had not been packedThe client also had failed to inform us that they had glass table tops and inserts that required packingThe crew chief called the operations manager to ask him to bring additional boxes and packing materials so that they could properly pack the client's items for the moveThe packing added extra time to the move. It is standard practice that to conduct an efficient move to meet the estimate a client needs to be ready to move when the team arrives as the team needs to be able to load the truck in a specific manner to fit everything properly and avoid damaging items. As the team was loading the truck the client also added a significant amount of items from their backyard which was never indicated on the initial call or estimateThe client also had a small dog that they would not secure which was getting in the way of the team being able to move freely. To avoid damages to furniture we require that clothes are packed from all dressers, none of the clothes had been packed and the client added additional items from the inside the residence that added to the overall inventory and added more time. The client indicated that they would need items disassembled and then reassembledThe crew chief said that there were additional items that required disassembly and reassembly, again adding more time. Due to not being packed and ready and adding items to the inventory the capacity of the move truck was exceeded and it was determined that a second trip from the origin to the destination would have to occur which again added extra time to the move. Once it was determined that the inventory would exceed the capacity of the truck the crew chief addressed this with the client and had the client sign the Addendum to cost of services as the move would exceed the initial time estimateThe crew chief said the client had no issue with this and understood. When the team arrived at the destination it was discovered that the client was downsizing to a smaller residence and that it would be difficult to get some of the larger items into the house, some did not fit and had to be brought around the house to a rear entranceLong walks with heavy furniture adds significant time to a move as well and this was not disclosed by the client during the intake for the estimate. Collectively, with the extra time required to pack boxes, wrap and protect the extra furniture, have to walk items around to the back entrance of the destination and make a second trip to the origin due to the extra inventory it added a significant amount of time to the move and therefore extra costIt would have taken even longer had the manager not delivered the boxes to the teamIf we had an accurate inventory initially we would have provided a different quote and also put more people on the move and used a larger truck or a second truck. If further information is needed or you have questions I can be reached at [redacted] or [redacted]

First off, I have been struggling contacting the franchise that handled our move of April 28th I am hoping this is the correct location that handled our move considering it is the closest to our moving address which I indicated in this reportFirst off everything that could have gone wrong with our move did and we are still awaiting some sort of settlementWe have been contacting corporate for about months with no availFirst the movers showed up to our house hours later than expected after they had called to confirm an M move the day beforeBy the time they showed up, I only stayed a few minutes and had to leave to head to my new houseMy husband helped them with the move for about an hour, during that time they proceeded to break a box of glass ites filled with bowls etcthen my husband had to leave for work, the movers never asked him to sign a release Incase there were damages that had been accrued during the move nothingThe movers were getting paid hourly and t

The customer is correct that we were running late for the service but she is not correct in that she has never received a call backI myself (the co-owner) called her back the very next morning to address her concerns as well as an email and I never received a responseWe also kept in touch with
her throughout the day to keep her abreast of our delaysRegarding her statements of feeling threatened and fearing for her life, that is absurdThe crew (who we've employed for over one year and have never received such a complaint) advised me that the client was severely inebriated throughout the duration of the service so clearly she was not in the proper mind-state to have movers in her homeRegarding the travel fee of $that was quoted to the client, that was just a quote (aka an estimate) as it was statedUpon calculating the travel distance, the travel fee had to get readjusted to $This is standard company policy

We are very sorry this customer had a poor experience with our serviceWe pride ourselves on quality, courteous service and this job fell way short of our expectations.The job got off to a poor start when our team member thought we could life the fridge, rather than use an appliance dolly like we
normally do He made a mistake in judgement The customer was understandably upset, but took it a bit by far be verbally bashing the employees and subsequently management It became a toxic environment and it was in the best interest of everyone that we not continue to offer our services to this client Thank you,College Hunks Hauling Junk & Moving

Good Afternoon I am writing in response to complaint ID #*** for client *** ***. Attached to this email is the Bill of Lading, Addendum to the estimated cost of services, and Work Order. Not attached due to the size of the file is the recording of the
phone call to create the original estimate for the client's move. The client called to obtain an estimate for moving services and schedule their move on 8/1/15. During the call the client was asked a series of questions to obtain their inventory which allows us to create an estimate for how long their move will require, how many people are required to complete their move and how much space it will require so that we can determine what size moving truck to use for their job. The attached work order details the time, amount of people and the estimated cost, along with the inventory provided by the client. Of note, the client was uncertain of the amount of boxes they would have, if they would have the boxes already packed and they were not specific about the amount of pictures, glass tops, and mirrors they would have and whether or not they would have those items already packed or not. If a client is not move ready, meaning they have all their boxes, pictures and mirrors packed it can add a significant amount of time to an estimateIf the client requests that we complete the packing of their items on the call, then we can add the appropriate amount of time required to the estimate. The client requested that we deliver boxes to their residence prior to the move so that they could pack them.When we delivered the boxes the client was not home an we were unable to speak with the client or conduct a walk through with them to verify the items on the estimate. We also have a standard practice to call the client the day before the move to confirm the job and ask them any questions about the move in order to ensure the accuracy of the estimateWe were unable to reach the client and left a voicemail with the client the day beforeWe left voicemails on 8/and 8/for the clientThis is indicated by the time stamps left by our managers on the attached work order. Our standard practice is to wrap, pad and protect all large furniture with moving pads, and have loose items such as clothes and dishes in a box, and to box and pad all pictures and mirrorsIt takes time to properly prepare a clients household goods prior to loading onto the truck. The crew chief for the move said that when they arrived none of the artwork or pictures had been packed, and the clothes had not been packedThe client also had failed to inform us that they had glass table tops and inserts that required packingThe crew chief called the operations manager to ask him to bring additional boxes and packing materials so that they could properly pack the client's items for the moveThe packing added extra time to the move. It is standard practice that to conduct an efficient move to meet the estimate a client needs to be ready to move when the team arrives as the team needs to be able to load the truck in a specific manner to fit everything properly and avoid damaging items. As the team was loading the truck the client also added a significant amount of items from their backyard which was never indicated on the initial call or estimateThe client also had a small dog that they would not secure which was getting in the way of the team being able to move freely. To avoid damages to furniture we require that clothes are packed from all dressers, none of the clothes had been packed and the client added additional items from the inside the residence that added to the overall inventory and added more time. The client indicated that they would need items disassembled and then reassembledThe crew chief said that there were additional items that required disassembly and reassembly, again adding more time. Due to not being packed and ready and adding items to the inventory the capacity of the move truck was exceeded and it was determined that a second trip from the origin to the destination would have to occur which again added extra time to the move. Once it was determined that the inventory would exceed the capacity of the truck the crew chief addressed this with the client and had the client sign the Addendum to cost of services as the move would exceed the initial time estimateThe crew chief said the client had no issue with this and understood. When the team arrived at the destination it was discovered that the client was downsizing to a smaller residence and that it would be difficult to get some of the larger items into the house, some did not fit and had to be brought around the house to a rear entranceLong walks with heavy furniture adds significant time to a move as well and this was not disclosed by the client during the intake for the estimate. Collectively, with the extra time required to pack boxes, wrap and protect the extra furniture, have to walk items around to the back entrance of the destination and make a second trip to the origin due to the extra inventory it added a significant amount of time to the move and therefore extra costIt would have taken even longer had the manager not delivered the boxes to the teamIf we had an accurate inventory initially we would have provided a different quote and also put more people on the move and used a larger truck or a second truck. If further information is needed or you have questions I can be reached at *** or ***

This company has used bate and switch on the price, has not responded to complaint of damages and falsely wrote in a section that's for the consumer
I thought the movers did a good job, although you could tell they were rushed to get on their wayThey even left their dolly at the address I was moving from and I had to put in my vehicle to bring to themThe person that gave me a quote (Garrett) did a poor job at estimatingThe movers were unable to fit all my items into the truck and I was forced to make and addition trips using my own vehicle to move the remaining itemsI was quoted $for a flat charge of travel and a hourly charge of $for moversOnce the job was completed Josh one of the movers said it would be $for the travel feeI advised this is not what I was told and he made a call to get this changedI was then charged $for the movers per hourWhen I questioned this they said that the $was for a move during the weekThis is very misleading as I

Good Afternoon I am writing in response to complaint ID #[redacted] for client [redacted].   Attached to this email is the Bill of Lading, Addendum to the estimated cost of services, and Work Order. Not attached due to the size of the file is the recording of the...

phone call to create the original estimate for the client's move.  The client called to obtain an estimate for moving services and schedule their move on 8/1/15. During the call the client was asked a series of questions to obtain their inventory which allows us to create an estimate for how long their move will require, how many people are required to complete their move and how much space it will require so that we can determine what size moving truck to use for their job.  The attached work order details the time, amount of people and the estimated cost, along with the inventory provided by the client. Of note, the client was uncertain of the amount of boxes they would have, if they would have the boxes already packed and they were not specific about the amount of pictures, glass tops, and mirrors they would have and whether or not they would have those items already packed or not.  If a client is not move ready, meaning they have all their boxes, pictures and mirrors packed it can add a significant amount of time to an estimate. If the client requests that we complete the packing of their items on the call, then we can add the appropriate amount of time required to the estimate.  The client requested that we deliver 5 boxes to their residence prior to the move so that they could pack them.When we delivered the boxes the client was not home an we were unable to speak with the client or conduct a walk through with them to verify the items on the estimate.  We also have a standard practice to call the client the day before the move to confirm the job and ask them any questions about the move in order to ensure the accuracy of the estimate. We were unable to reach the client and left a voicemail with the client the day before. We left voicemails on 8/13 and 8/14 for the client. This is indicated by the time stamps left by our managers on the attached work order.  Our standard practice is to wrap, pad and protect all large furniture with moving pads, and have loose items such as clothes and dishes in a box, and to box and pad all pictures and mirrors. It takes time to properly prepare a clients household goods prior to loading onto the truck.  The crew chief for the move said that when they arrived none of the artwork or pictures had been packed, and the clothes had not been packed. The client also had failed to inform us that they had glass table tops and inserts that required packing. The crew chief called the operations manager to ask him to bring additional boxes and packing materials so that they could properly pack the client's items for the move. The packing added extra time to the move.  It is standard practice that to conduct an efficient move to meet the estimate a client needs to be ready to move when the team arrives as the team needs to be able to load the truck in a specific manner to fit everything properly and avoid damaging items.  As the team was loading the truck the client also added a significant amount of items from their backyard which was never indicated on the initial call or estimate. The client also had a small dog that they would not secure which was getting in the way of the team being able to move freely.  To avoid damages to furniture we require that clothes are packed from all dressers, none of the clothes had been packed and the client added additional items from the inside the residence that added to the overall inventory and added more time.  The client indicated that they would need 2 items disassembled and then reassembled. The crew chief said that there were additional 3 items that required disassembly and reassembly, again adding more time.  Due to not being packed and ready and adding items to the inventory the capacity of the move truck was exceeded and it was determined that a second trip from the origin to the destination would have to occur which again added extra time to the move.  Once it was determined that the inventory would exceed the capacity of the truck the crew chief addressed this with the client and had the client sign the Addendum to cost of services as the move would exceed the initial time estimate. The crew chief said the client had no issue with this and understood.  When the team arrived at the destination it was discovered that the client was downsizing to a smaller residence and that it would be difficult to get some of the larger items into the house, some did not fit and had to be brought around the house to a rear entrance. Long walks with heavy furniture adds significant time to a move as well and this was not disclosed by the client during the intake for the estimate. Collectively, with the extra time required to pack boxes, wrap and protect the extra furniture, have to walk items around to the back entrance of the destination and make a second trip to the origin due to the extra inventory it added a significant amount of time to the move and therefore extra cost. It would have taken even longer had the manager not delivered the boxes to the team. If we had an accurate inventory initially we would have provided a different quote and also put more people on the move and used a larger truck or a second truck.  If further information is needed or you have questions I can be reached at [redacted] or [redacted]

I am rejecting this response because:1. More damages were discovered after the initial claim. Estimate of the claim done by [redacted] was inaccurate. If a claim will be filed and repair is not an option, we would prefer for Jon to perform the claim assessment.2. [redacted] was given a choice by Jon L[redacted], money based on the claim or furniture repair. She chose furniture repair. After the furniture repair person examined the furniture and said we had a legitimate claim, Jon refused the furniture repair and only offered money.3. After the move and the furniture was in the house, [redacted] pointed out some visible damage to Chase, the lead mover. Before [redacted] wrote the check, [redacted] found more damage done to the solid mahogany dining room table and coffee table. Chase said to take it up with the office, they will settle for the damages. Sign the paper that we moved the furniture and write the check. As I stated before, it was a very long day, they got started 4-5 hours after the scheduled time and [redacted] at 84 years young was very exhausted. She felt like she was being forced to sign and was only acknowledging that they moved the furniture. There was no where on the form to note the damages done to the [redacted] furniture.

Good afternoon,I have attached all signed documents and voice recordings concerning [redacted]'s move. She was quoted a nonbinding move of $150 per hour for 3 guys with a truck and travel fee of $106.25 truck and travel and after the first two hours we bill in fifteen minute increments with...

charges based on actual time worked. She was charged the exact hourly rate and truck and travel fee that was originally quoted from the call center. She was originally charged for 7.25 hours after we subtracted 1 hour for breaks. We took off an additional 30 minutes in breaks after we spoke with her following the move through email and phone conversation. Her check she submitted did bounce and we charge a $25 bounced check fee which is fully disclosed. She did pay with a credit card this morning and she did receive the 90 minutes off discount that we did offer her. Her final total went slightly over 1 hour above her quoted time. That could be do to various causes such as the client not disclosing all the pieces being moved, taking pieces apart, longer walks, etc. We did quote her a nonbinding estimate and she was mad aware that she would be charged for actual time spent on job. This is the first we have been notified of any damages to furniture. Also attached is the signed bill of lading where she signed saying she received all furniture with no damage. If you need any further information regarding this complaint please let us know.

Attached you will find the following documents (with signatures) as it relates to moving service we provided to [redacted].  We have been in constant contact with the "family member" of the client to resolve this issue and offered payment based on the rules and guidelines set for by the...

North Carolina Utilities Commission.Attachment 1Signed BOL where [redacted] signed that she received all property in good condition.Initialed selecting the "Basic Valuation Protection"- up to .60 cents per pound for any damaged item Attachment 2Claim form submitted for only 2 items at article weight of 25 and 50lbs. Attachment 3Valuation addendum with full explanation of coverage.  Signed by Client for "Basic Valuation Protection"  2nd acknowledgement of this. Despite Client signing that all items were received in good order, College Hunks Of Greensboro did make the decision to go ahead and pay the client based on the valuation coverage selected.  We did attempt to go out and repair the items but determined that the repair was outside our abilities and therefore offered the Basic Valuation amount signed on two different documents.  Furthermore, the individual ([redacted]) who filed this complaint was not contracted by College Hunks for moving service. Regards, Jon L[redacted]

This is in regards to the Move that happened on 11/18/2016 for William [redacted]. Complaint ID 11971406. This was a referral client from one of our realtor partners [redacted] Estate. When the original job was first booked and the estimate was given, we were given a detailed list of items that the...

client was going to be moving. Based on the list of items he gave us, we generated a estimate of 5.5 - 7.5 hours. This was also noting there was no unforeseen circumstances involved. Our crew that was on the job ran into a lot of problems during the move just as the client noted in the details. I am very confused as to why this is first being brought up now, seeing as how the move was done almost 3 months ago.  The reason our estimator did not go to both locations is because we were given a list of items from the client that were to be moving and any time there is stairs or elevators involved we just note this down. We had this noted on our work order. When the day of the move came, there were many items that we ended up having to move that were not on the original list that we had received. The reason it took much longer than expected is because the building manager would not allow our guys to prop the door open so they had to hold the door and have someone let them in each time. There was also a dumpster parked in the way so we could not get our 26' move truck close to the building. We were told that the dumpster would be cleared by the day of the move so we did not note any extra time for this. Since the dumpster was not moved the guys had to walk about a block for each trip which in turn caused the hours to go up.  We gave the client a break on the price right away $200 per hour. Typically for the amount of people he received to do the move would be at a rate of $298 per hour.  I am not really sure how anyone could have possibly done it any faster given the situation. If things had been moved out of the way and we could park in the driveway right out front and there were not any extra items added on, we could have gotten it done in the estimated time. My biggest confusion from the whole situation comes down to why did the client wait almost 3 months to reach out about this? When we last spoke on the phone the day of the move, he was very understanding of the price and why it took extra time. Please let me know if anything else is needed. Thank You!!Justin [redacted]

I had a last minute move scheduled and not only was this company the lowest priced, but they did such a fantastic job, I'm thoroughly impressed. They were on time to my apartment, moved everything without a scratch, the movers were friendly and polite, I can't say enough good things about them.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 Thank you for following up with my after our phone call today. I am not sure what you need from me in addressing this business' response. But I think it is important to note the following: 1) The mistake the employees made in repeatedly flipping my fridge down the stairs resulted in real and provable damage to my fridge. Every time they fridge flipped, the doors came open and slammed against the metal railing and brick wall resulting in dents, marks, and in one spot a puncture to the door of the fridge. I have repeatedly requested that this business make me whole for this damage. 2) I gave this business multiple opportunities to rectify the situation. I very respectfully asked the employee in charge of this crew to move my things with more caution. He was rude and told me that he knew what he was doing. I calmly dismissed him before he damaged more of my belongings. There was nothing about my behavior that bashed that employee. I then called the management and requested another crew be sent immediately, as this first crew had left my fridge out on a busy downtown Milwaukee sidewalk. The best the company could do was send a crew 5 hours later to move the fridge back up into the apartment. I was forceful in these conversations, but never abusive or profane. Those movers found me to be respectful and and clearly understood the situation. They acknowledged that the fridge had been moved improperly, that the crew leader had lied about the situation to their boss, and that they noted the damage. The business had told me that the could then send a much better crew on Wednesday. I was unhappy with the delay and that I would have to take off another day from work, but it was at least a solution. 3) I then posted a review on Yelp. Almost immediately I received a phone call from a different manager than the one I had been working with. He had no information about the situation, had not talked to anyone involved, but was so upset that I had written a negative review about the situation (a review I offered to revise if the company remedied their error) that he told me he was no longer willing to service the contract. This resulted in further monetary damage to me: I had to hire another crew the next day who charged me more for a last-minute request. Ultimately, I paid $1,040 for that new crew, which was substantially more than I had contracted to pay with College Hunks (roughly $600). That is further monetary damage to me based on the behavior of the company. 4) An additional half day of work for me at my State salary is valued at approximately $100.  5) I did not create this situation. I reacted to it as best as I could to safeguard my belongings and my interests in a very stressful moment. This company did absolutely nothing to live up to their slogan to make sure I had a "stress-free day."Please let me know if there is anything else I can provide for you in response to the Company's statement to you.
Regards,
[redacted]