Colleen Black & Co

Original complaint was that a veteran did not receive a 10% discount, which they should have.  To make up for this and show good guest services I stated I would pay for the room.  The credit card is being refunded for the amount plus the two accidental charges for $15.70 which was an...

accident while trying to do the refund for her room of $157.70 on a card that had been cancelled.  We will not be paying for the meal she is requesting.  Processing a refund on a credit card take 5 to 10 business days from the credit card company.  She was contacted by our Director of Hotels by phone 3 times to discuss her concerns.  1st call she returned with a voice mail, the other two have not been returned.Bryce W[redacted]