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Collator Exchange

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Collator Exchange Reviews (52)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I mentally can't step foot in this placeThe amount of frustration is overwhelming and I refuse to put myself thereI have had prior issues and had to return to store and fight panic attacks going thereThey can send them through mail and vI will sign and mail back but not before proof that this has changed and they call and get ALL taking of credit reportProfg will be needed.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear
below
[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY]
Regards,
*** ***

Hello,There was plenty of explanation given on everything that is mentioned in this complaintThere are absolutely no hidden fees and I answered all the questions to the best of my ability as did other in our businessI even asked our customers Grandfather if the remaining balance left over from
the insurance claim was the real issue but I never received a clear responseI was going to happily offer the remaining balance to be forgiven but filing a complaint against our company with the Revdex.com does not warrant that in our eyes anymoreWe have done absolutely nothing wrong and are being truthful in every aspect of this loanThese are allegations and this could have been handled in a much better way

After reviewing the complaint I do not see where the customer has made any complaints to the dealership in regards to vehicle issuesWe are always happy to work with our customers the best that we can when it comes to service but we need to be aware of those issue if they existThe reason for the
collection calls is due to that the customer does not carry insurance that we are aware of so there is a fee assessed for thatIf insurance is provided those fees will be removed from the date that the insurance became active

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have all my documentation and will go to the next phase and pursue this through other remediesI gave *** and Autoventure my previous correspondence and receipts through their effortless mediation Their manager and staff members have done this time and again No complaints were found when I did check prior to buying the vehicle At this time I gone through Revdex.com mediation so that means follow up with Federal Trade Commission, Attorney General and follow up with the other complainants
Regards,
*** ***

We tried to contact the customer on several occasion because the account was delinquent from the first payment not being madeWe were given numbers or all the numbers were changed so we had no communication with the customer or the referencesWe were unaware of the issues until
after the repossessionWe work with all of our customers to the best of our ability but we cannot know of a problem, if there is one, if we are not contacted

To be clear, the kill switch was not activated by usThe GPS unit on the vehicle quit working in November of so we are unable to activate or deactivate the unit since then.I am truly sorry you feel that wayWe do not try and take advantage of people at Auto SmartOur goal is just the
oppositeYou purchased your vehicle over years ago and at the time the vehicle was years oldMaintenance is a issue for every vehicle owner from time to timeIt is a shame you feel this way about the business because other than your complaint on Revdex.com you were a model customer who we would look forward to working with again if possible

We stand by our original offer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY]
Regards,
*** ***

We are sorry for the incident that occurred in the complaint and have since switched the customer into another vehicleThe situation has been rectified

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.
For your reference, details of the offer I reviewed appear below
*** *** ** *** *** *** *** *** *** *** *** *** *** *** ***
Regards,
*** ***

If this is in reference to a Jeep Commander we did not receive a insurance check and the vehicle was left in our service departmentThat would be considered a voluntary repossessionIf the customer has any information in which there would be a insurance settlement we would be happy to
help correct the credit report

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have attached my credit reportI did dispute it on my report and now it shows last payment received was 10/17/and the status changed from repossession to payment after repossession or paid repossessionThat is still inaccurate. We still had possession of the vehicle when it was totaledMy insurance company sent you the check on 10/17/to pay the account offIt was not repossessedPlease report it as paidI was not able to dispute it on *** ***'s so please just report it accurate
Regards,
*** ***

After meeting with the salesman, finance manager, and sales manager, it seems that the whole story is not being provided in this complaintOur approval process can take some time as it is based on multiple factorsThe reason for the delay in purchase was a few thingsFirst, we could not get an
approved loan on the customers first choice based on those factorsAfter finding the suitable vehicle that we could get approved the customers insurance became an issue and although we can help in that process to get the best insurance deal possible, we do not have control of itWe stand behind our vehicles and we do have warranty coverage, however a radio is not covered under that warranty and the finance manager assures me that he never told anyone to "come back Monday to get it worked on"Even though we do not cover radio's in vehicle we can make an exception but there is a $deductible for a work done as stated in the contracts signed

Hello, I spoke with our service department and we believe this matter to be resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

It was requested of the customer to dispute his credit report because that is the fastest way that we are aware of to take this loan off his credit report. We were trying to help in that regard. The vehicle was not warrantied at the time and we towed the vehicle back from Illinois per customers...

request. The vehicle was not redeemed and so it is technically and legally a repossession yet we offered to help with that as well as the remaining balance. This will now be taken under consideration on how to handle it going forward.

I am unable to change the report unless you dispute the credit reporting. The reason if shows a paid repossession on the credit report is because the vehicle had been previously repossessed on 9/29/2014. I am happy to try and erase that for you but you must follow the previous instructions or there is nothing I can do. The same goes the co-buyer.

This loan was given to the [redacted] alone. Her daughter is nowhere on the paperwork. I am not sure how we would make someone "believe" they were on a loan that does not have their name on it. The fee is for not carrying insurance which was also signed and agreed upon. We do not discriminate for any...

reason and that includes someone's accent. We work with people from all walks of life everyday. The reason why the credit report reflects a repossession is because the vehicle was wrecked and not paid for. However we did offer to help the customer out with another vehicle and offered to put her daughter on the loan if she came in and got approved. Neither of those options were taken.

The customer was very delinquent on their payments. Our company offered a program in which they could bring their account current without having to pay the amount they were actually behind. It is a helpful program for many of our customers that have fallen behind on their scheduled payments. This...

customer did not follow through correctly with the program offered making the program null and void. The customer also made no further attempts to make any payments on the vehicle. We were given no other option by the customer at that point but to retrieve the collateral. We do not do our own repossessions, they are outsourced to a repossession company. It is the customers responsibility to cover the cost of the repossession if they plan to redeem their vehicle.

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Address: 2265 Harrodsburg Road, Lexington, Florida, United States, 40504

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