Colesville Travel

It is very unfortunate that [redacted] was not able to attend the birthday celebration of [redacted] *** As I tried to explain to her on several occasions, when two people are sharing a room they BOTH must submit their deposits at the same time It does not matter if they are coming from different destinations [redacted] happened to submit her deposit before Tiara When Tiara finally submitted her $deposit the cost of the trip has increased I informed everyone that no space was being held and that the rates would have to be repriced when deposits were receivedI stressed to everyone that since you were travelling over spring break that it was imperative to get your deposit in in a timely manner When I was contacted about this group trip, it was supposed to be a big celebration with mother and daughter celebrating milestone birthdays They were inviting lots of friends and family I was informed that they wanted to have a party on the beach with lanterns being flown in the sky This did not happen at all As a matter for fact only the mother and boyfriend are attending Only people ended up booking of which cancelled This trip was booked in December and the only deposits I received was $from Tiara, she never made another payment [redacted] paid $of which she is going to receive a refund from FunJet minus your cost of insurance and the daughter paid a $for her and her husband The balance for this trip was due on February After being emailed several invoices of which all were ignored, I was finally contacted on March which is a month after the balance was due and was told that they wanted to cancel the trip It was quite obvious at that point that nobody had the funds available to spend on a vacation As I said months went by with NOBODY making any deposits Also, I found it very disconcerting to have [redacted] call my office and reach my answering service and use foul, derogatory and threatening language That was totally unnecessary and uncalled for [redacted] is definitely going to receive a refund As I explained, the refund is coming from Funjet Vacations and yes it is true, I have no control over the time frame in which Funjet makes there refunds I merely stated what they told me about - - maybe longer I have spoken with [redacted] and I have told her to just be patient that her refund is definitely coming and for her to keep checking her credit card statement I hope this clears up this matter and I hope [redacted] finally understands which is involved when you a book a trip BOTH PEOPLE MUST SUBMIT THEIR DEPOSIT AT THE SAME TIME Thanks for you time and hope this clears this matter up

Dear M [redacted] ***, size="3">Thank you so much for taking the time to write to usWe apologize that the directions caused you some confusion; however, the directions clearly stated [redacted] Road located in Maryland not [redacted] STREET which is located in Washington DC I am attaching a copy of the flyer promoting the trip as well as the informational email that I sent a week prior to the trip We go to great lengths to prepare route perspective directions that if carefully read are sufficient to ensure that all customers are able to locate the pickup point for departure And to note, the bus driver admitted that he only glanced at the directions and assumed it was the Colesville Metro Station instead of carefully reading the directions to see that it was the Colesville Park & Ride After thoroughly reading the directions he arrived with no problem and admitted he was late because he did not read the directions at the onset Our goal is to provide consistently reliable service, and in the spirit of goodwill Colesville Travel reimbursed you $to help defray your loss for we certainly understand your frustration missing the play We take great care to ensure that important matters such as this are properly managed We are actively working to improve service levels and your feedback has proved to be invaluable Thank you for your patronage and for bringing your concern to our attention We certainly do not wish to lose you as a valued customer I am confident that future use of our company for your travel needs will continue to reflect our commitment to customer satisfaction Sincerely,

m> wrote:Dear [redacted] ***, I am sorry that you were unable to attend the trip because your boyfriend's father died You and your two friends were scheduled to go to Cabo There were of you in the room The cost per person was $each ($divided by people) copy attached You cancelled the trip days prior to departure As I explained to you when you on several occasions, when you cancel a trip days prior to departure the entire trip has to be repriced So not only were your friends going to subjected to a very substantial rate increase by the hotel, but the occupancy of the room was going to go from three people to two people Your friends would have had to pay an additional $EACH because of your sudden cancellation Normally in a situation like this, the person who cancels out of courtesy and respect for her friends, accepts the responsibility I also explained to you on several occasions that rates increase when the occupancy of a room goes from people to people So we had two options working against us I was informed by [redacted] that it would have been more cost effective to leave the reservation as is rather than cancel it and force your friends to pay the high rate increaseI also spoke with your friends and they were unwilling to pay any additional money If they did not pay the additional funds the entire trip would have cancelled Here is a breakdown of your costs You paid: $[redacted] refunded: $458.20Cost of travel insurance which is nonrefundable: $79.99This leave a balance of $330.34There is nonrefundable travel agent fee of $(please see attached) you were aware of this feeThat leaves a balance of $As a courtesy to you and because I value you and your friends as clients I will give you a credit of $on a future trip I can give you until April 19, to use this credit on a air and hotel package I have documentation to submit but I do not know how to attach it - so I will sent it Pat directly and cc [redacted] *** on the email

May 11, [redacted] Please refer to our initial reply for it clearly delineates the facts of this matterAdditionally, we suggest that you re-familiarize yourself with standard operating procedures in general and remittance of funds to suppliers in particular, along with your contract with Colesville TravelFinally, regarding your contention that [redacted] placed a stop payment on two checks, pursuant to our conversation with Royal Caribbean, no checks were issued to Colesville Travel because no monies were owed due to the fact you only paid the “net amount.” Also, please be advised that [redacted] has issued a commission recall in the amount of $because of your failure to remit the correct amount owed.Again, thank you for taking the time to express your concerns.Sincerely,Cynthia A

Cyndi and her entire travel company were so unprofessional This lady just couldn't seem to be a travel agent and use her expertise to get me to Jamaica My friend whole entire wedding party but me left her and took their business elsewhere She didn't return my phone calls and emails majority of the time she kept me waiting and feeling unsure of my reservation She asked me for the same information over and over again PleSe don't use her or her company she was really crazy

In reply to your Revdex.com inquiry please be advised that [redacted] ’s accusations are baseless for at the time of her training as a Travel Agent (TA) she was instructed to submit on a monthly basis her bookings through our agency in order to receive payment of commissions earned It is solely the responsibility of the TA to provide this information to Colesville Travel so that when commission checks are received from suppliers we will know which TA to apply themConsequently, until [redacted] submits this information we have no way of knowing which trips she booked, and upon our receipt thereof we will be more than happy to pay her all monies owed, if any Regarding the Royal Caribbean Cruise the attached document clearly shows that [redacted] remitted the net amount of the cost when she had been instructed to remit the gross amountBy not following standard operating procedures she was then required to remit to Colesville Travel 30% of the $1,commission she withheld [redacted] also received a cruise credit in the amount of $510, thereby bringing her total compensation to $ [redacted] submitted payment only after corrective measures were taken to ensure that Colesville Travel received its contractually stipulated share of the commission Finally, [redacted] is mistaken for the $ is in fact an underpayment as a result of her failure to remit the appropriate amount to the cruise line, therefore she owes $to Colesville TravelFeel free to contact me with any additional questionsCynthia A [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:Reading the business response JUST NOW is the VERY FIRST time that I was informed of what the amount was that was being deducted from my depositUNFAIR! Like I have stated previously, I decided to cancel the trip because of the disorganization of the TRAVEL AGENT CINDY! It had NOTHING to do with "unforseen financial circumstances." My blood Sister is the organizer of the trip and after reading that response from Cindy to her, she stated that she said "NO SUCH THING!" My sister realizes and understands the reasoning behind us canceling which proves that Cindy is not being truthful for the I dont know how many time!!! I want ALL of my money and if I have to move forward with a civil suit for $I will do just thatI have emails PROVING the dishonesty and running around back & forth, no response from her when emailing her, misinformation and so on and so onI am already being robbed of missing out on my Sister's birthday & I refuse to pay a fake penalty of an amount that I JUST learned of because Cindy has neglected to own up to ruining what was supposed to be a fun birthday family getawayI WILL NOT BE SATISFIED UNTIL ALL MONEY PAID TOWARDS THE TRIP ($550.00) IS RECEIVEDAlso, if travel insurance was "included" in case of a cancellation how & why is it that I had money deducted from my total payments?!? WHO can truthfully answer that?!? Regards, [redacted] ***

Hello, I have been informed that on April *** refunded *** *** ***'s credit card ending in *** in the amount of $ This is minus the cost of insurance which is $ *** *** is aware that the cost of travel insurance was to be deducted from her deposit I hope *** ***'s receiving her deposit settles this matter I have been in touch with the organizer of the trip She is very excited about her trip to Jamaica and realizes that unforeseen financial circumstances caused the others to opt out of the trip She plans on having a wonderful birthday celebration with her friend Cindy

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Not once did MsA*** replied to any of my complaints:
- my statements/paperwork for my records
-my checks that were inadvertently sent to her
-my one time payment for referring travel agentsAs far as her prying into my transaction with Royal Caribbean, her statements are on assumptions. She was paid her portion from me January 15, She had no involvement with Royal Caribbean and my planning. So the last paragraph she is providing is totally incorrect. Royal Caribbean has informed me that they put a stop payment on the two checks she received
Regards,
*** ***

m> wrote:Dear [redacted], I am sorry that you were unable to attend the trip because  your boyfriend's father died.  You and your two friends were scheduled to go to Cabo.  There were 3 of you in the room.  The cost per person was $868.53 each ($2605.59 divided by 3 people)...

copy attached.  You cancelled the trip 4 days prior to departure.  As I explained to you when you on several occasions,  when you cancel a trip 3 days prior to departure the entire trip has to be repriced.  So not only were your friends going to subjected to a very substantial rate increase by the hotel, but the occupancy of the room was going to go from three people to two people.  Your friends would have had to pay an additional $325 EACH because of your sudden cancellation.  Normally in a situation like this, the person who cancels out of courtesy and respect for her friends, accepts the responsibility.  I also explained to you on several occasions that rates increase when the occupancy of a room goes from 3 people to 2 people.  So we had two options working against us.  I was informed by [redacted] that it would have been more cost effective to leave the reservation as is rather than cancel it and force your friends to pay the high rate increase. I also spoke with your friends and they were unwilling to pay any additional money.  If they did not pay the additional funds the entire trip would have cancelled.  Here is a breakdown of your costs You paid:  $868.53[redacted] refunded:  $458.20Cost of travel insurance which is nonrefundable:  $79.99This leave a balance of $330.34There is nonrefundable travel agent fee of $250 (please see attached) you were aware of this feeThat leaves a balance of $80.34 As a courtesy to you and because I value you and your friends as clients.  I will give you a credit of $80.34 on a future trip.  I can give you until April 19, 2018 to use this credit on a air and hotel package.  I have documentation to submit but I do not know how to attach it - so I will sent it Pat directly and cc [redacted] on the email.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
I  have provided proof to the representative Lauren J[redacted] that there were no deposit made in the amount of  $200.00 into my account, the same account that the initiation and final payment was made. Colesville Travel has all of my contact information because it was listed on the authorization form submitted for the trip. The authorization form showed that I elected the travel insurance but Lauren J[redacted] verbally told me she forgot to processed so I couldn't cancel the trip. I will suppy copied of my bank account showing that no deposit was made any copies of emails from Lauren after I informed her that I wanted to cancel .
Regards,
Mildred N[redacted]

Tell us why here...Dear [redacted], I am very sorry that you did not enjoy your experience with Colesville Travel. We always strive to provide our customers with good service.  Let me first state by saying that there was a group of 12 people that had booked a trip with Lauren.  When they...

were unable to get in touch with Lauren they contacted me immediately and I handled their reservations.  I did see your name on a manifest about two weeks before departure but I had no way of getting in touch with you.  To date, I still have no way of contacting you.   I have absolutely no contact info for you.  I was never provided with your email or phone number and you never reached out to contact me when you were having problems with Lauren like the rest of the group.  I was unaware of your circumstances and of your travelling alone with the group. I also had trouble getting in touch with Lauren J[redacted].  She was undergoing some extreme emotional issues and was unable to cope. Because of her emotional issues, I took over the group. Also if you wanted travel insurance that additional amount of $79.99 per person should have been included with your initial deposit. You only authorized a $50 deposit when you should have authorized a $129.99 per person deposit.  You cannot add travel insurance after the initial deposit.  No one forces anyone to take a 5 day trip to [redacted].  Before you made FINAL payment, you clearly could have told Lauren that you made a decision to cancel your trip.  You had plenty of time to cancel without penalty. You made your initial deposit in September of 2015.  All you would have lost was $50.  Also if you had paid for the insurance, the cost of the insurance would not have been refundable.  So you would have lost $79.99 if you had cancelled with insurance and your $50 would have been refunded to you.  To repeat without having travel insurance if you cancelled your trip you would have lost $50. However, you cannot pay for a trip in full and then decide to cancel 3 weeks before departure after you made final payment that you want to cancel and expect a full refund.  Let me also say that the [redacted] is NOT a mediocre hotel – it is an extremely popular all-inclusive 4 star resort located on a beautiful beach.  The group that travelled had a great time.  I use this hotel all the time with my clients and everyone comes back happy.  Also upon checking I do see that a $200 was refunded to your card by [redacted] on 7/6 – see below.  So please check your credit card statement[redacted] CREDIT CARD REFUND Nelson/mildred $-200.00 (USD) 06Jul16Obviously there was some disconnect but [redacted] did have you in the system for a return flight home or you never would have boarded that plane back to the US. That is why clients are always provided with paperwork and contact numbers in case they run into unforeseen problems.   Also your travel documents state (and I am attaching a copy) the name of the transfer company back to the airport and instructions.  Clients are clearly told to confirm their transfer back to the airport the day before.  That is stated on your travel voucher and that is why the transfer companies are located in the lobby of the hotels for your convenience in booking your return transfer back to the hotel.  If you had just reached out to me after not being able to contact Lauren, all of these problems would have been solved before your departure from the US.  Again I apologize for any inconvenience and I would love the opportunity to assist you with your travel plans in the future.  Cynthia A[redacted] Colesville Travel

Dear M[redacted],
 

size="3">Thank you so much for taking the
time to write to us. We apologize that the directions caused you some confusion;
however, the directions clearly stated [redacted] Road located in Maryland not
[redacted] STREET which is located in Washington DC.  I am attaching a copy of the flyer promoting the trip as well as the informational email that I sent a week prior to the trip. 
 
We go to great lengths to prepare
route perspective directions that if carefully read are sufficient to ensure that
all customers are able to locate the pickup point for departure.  And to note, the bus driver admitted that he
only glanced at the directions and assumed it was the Colesville Metro Station instead
of carefully reading the directions to see that it was the Colesville Park
& Ride.  After thoroughly reading the
directions he arrived with no problem and admitted he was late because he did
not read the directions at the onset.
 
Our goal is to provide
consistently reliable service, and in the spirit of goodwill Colesville Travel
reimbursed you $50 to help defray your loss for we certainly understand your
frustration missing the play.
 
We take great care to ensure that
important matters such as this are properly managed.  We are
actively working to improve service levels and your feedback has proved to be
invaluable.
 
Thank you for your patronage and
for bringing your concern to our attention. 
We certainly do not wish to lose you as a valued customer.  I am confident that future use of our company
for your travel needs will continue to reflect our commitment to customer
satisfaction.
 
Sincerely,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:Reading the business response JUST NOW is the VERY FIRST time that I was informed of what the amount was that was being deducted from my deposit... UNFAIR! Like I have stated previously, I decided to cancel the trip because of the disorganization of the TRAVEL AGENT CINDY! It had NOTHING to do with "unforseen financial circumstances." My blood Sister is the organizer of the trip and after reading that response from Cindy to her, she stated that she said "NO SUCH THING!" My sister realizes and understands the reasoning behind us canceling which proves that Cindy is not being truthful for the I dont know how many time!!! I want ALL of my money and if I have to move forward with a civil suit for $89.99 I will do just that. I have emails PROVING the dishonesty and running around back & forth, no response from her when emailing her, misinformation and so on and so on. I am already being robbed of missing out on my Sister's birthday & I refuse to pay a fake penalty of an amount that I JUST learned of because Cindy has neglected to own up to ruining what was supposed to be a fun birthday family getaway. I WILL NOT BE SATISFIED UNTIL ALL MONEY PAID TOWARDS THE TRIP ($550.00) IS RECEIVED. Also, if travel insurance was "included" in case of a cancellation how & why is it that I had money deducted from my total payments?!? WHO can truthfully answer that?!? 
Regards,
[redacted]

Dear M[redacted],
 
Thank you so much for taking the
time to write to us. We apologize that the directions caused you some confusion;
however, the directions clearly stated [redacted] Road located in Maryland not
[redacted] STREET which is located in Washington DC.  I am attaching a copy...

of the flyer promoting the trip as well as the informational email that I sent a week prior to the trip. 
 
We go to great lengths to prepare
route perspective directions that if carefully read are sufficient to ensure that
all customers are able to locate the pickup point for departure.  And to note, the bus driver admitted that he
only glanced at the directions and assumed it was the Colesville Metro Station instead
of carefully reading the directions to see that it was the Colesville Park
& Ride.  After thoroughly reading the
directions he arrived with no problem and admitted he was late because he did
not read the directions at the onset.
 
Our goal is to provide
consistently reliable service, and in the spirit of goodwill Colesville Travel
reimbursed you $50 to help defray your loss for we certainly understand your
frustration missing the play.
 
We take great care to ensure that
important matters such as this are properly managed.  We are
actively working to improve service levels and your feedback has proved to be
invaluable.
 
Thank you for your patronage and
for bringing your concern to our attention. 
We certainly do not wish to lose you as a valued customer.  I am confident that future use of our company
for your travel needs will continue to reflect our commitment to customer
satisfaction.
 
Sincerely,

Dear [redacted].  I am sorry you are not happy with my response.  Please be aware of the following.  I never received a copy of your authorization form from Lauren J[redacted].  Also, as I stated in my previous email, you MUST pay insurance with your INITIAL deposit. So if you did not include the COST OF THE INSURANCE with your original deposit, then you were not eligible for insurance.  So Lauren was not negligent, you did not send the proper amount of deposit.  Also, please provide me with a copy of all your payments in case I am missing something.  Listed below is the list of all payments received.  You paid all your deposits via credit card.  These payments were made directly to [redacted] - so I do not see where you are owed any money. I am also enclosing a copy of your reservation form which states the total cost of your trip as $1472.60 - which is exactly what you paid.  So please explain to me  why you should be getting a refund?  Also your reservation clearly states your airline and hotel reservations were confirmed.  So I cannot understand why there was any confusion regarding your reservation.  Again I do not understand, if you wanted to cancel your trip when you CALLED Lauren to make FINAL payment, why didn't you cancel at that time?  No one forced to you to take a 5 day trip to [redacted].  I truly apologize for any inconvenience you have been caused, we at Colesville Travel always try to please our clients and I guess with you we did fall short.  However, I would love the opportunity to work personally with you and I guarantee you will have a much better experience.I hope this response clears up this matter.  [redacted]$50.00(USD)  16Oct15 [redacted] Card[redacted]  $1,222.60(USD)  [redacted]  18Jun16 [redacted]  $100.00(USD)  27Jun16 [redacted]  $100.00(USD)  27Jun16

I was truly impressed with the attention to detail and constant availability of Cindy to help us plan our trip to Florence, Venice and Rome. In these days of the internet most people undervalue the need for using services of people who know the intimate details of the destination. I stumbled across Colesville Travel’s website and ended up using their services. They were everything I needed for a perfect trip.
From the very start of the vacation when we were picked up at the airport I knew that I was going to have a great time. We were then transferred to our hotel. We were delighted at the amazing quality and location of very nice, comfortable hotels which I would have never discovered on my own. The whole trip was a phenomenal success. I loved the comfortable stays and fantastic day trips. The wine tasting added to my memorable experience. The restaurants in the areas were great and I got to experience the amazing cuisine of Italy. The whole trip was such an amazing experience that I am making plans to travel again next year. Thank you Colesville Travel for an amazing Italian experience.

In
reply to your Revdex.com inquiry please be advised that [redacted]’s accusations are
baseless for at the time of her training as a Travel...

Agent (TA) she was instructed
to submit on a monthly basis her bookings through our agency in order to
receive payment of commissions earned.  It
is solely the responsibility of the TA to provide this information to
Colesville Travel so that when commission checks are received from suppliers we
will know which TA to apply them. Consequently, until [redacted] submits this
information we have no way of knowing which trips she booked, and upon our
receipt thereof we will be more than happy to pay her all monies owed, if any.
Regarding the Royal
Caribbean Cruise the attached document clearly shows that [redacted] remitted
the net amount of the cost when she had been instructed to remit the gross
amount. By not following standard operating procedures she was then required to
remit to Colesville Travel 30% of the $1,892.10 commission she withheld.  [redacted] also received a cruise credit in
the amount of $510, thereby bringing her total compensation to $2402.10.  [redacted] submitted payment only after
corrective measures were taken to ensure that Colesville Travel received its
contractually stipulated share of the commission.  Finally, [redacted] is mistaken for the $135
is in fact an underpayment as a result of her failure to remit the appropriate
amount to the cruise line, therefore she owes $40.50 to Colesville Travel.
Feel free to contact me with any additional questions.
Cynthia A[redacted]

It is very unfortunate that [redacted] was not  able to attend the birthday celebration of [redacted].  As I tried to explain to her on several occasions, when two people are sharing a room they BOTH must submit their deposits at the same time.  It does not matter if they are...

coming from different destinations.  [redacted] happened to submit her deposit before Tiara.  When Tiara finally submitted her $100 deposit the cost of the trip has increased.  I informed everyone that no space was being held and that the rates would have to be repriced when deposits were received. I stressed to everyone that since you were travelling over spring break that it was imperative to get your deposit in in a timely manner.  When I was contacted about this group trip, it was supposed to be a big celebration with mother and daughter celebrating milestone birthdays.  They were inviting lots of friends and family.  I was informed that they wanted to have a party on the beach with lanterns being flown in the sky.  This did not happen at all.  As a matter for fact only the mother and boyfriend are attending.  Only 6 people ended up booking of which 4 cancelled.  This trip was booked in December 15 and the only deposits I received was $100 from Tiara, she never made another payment.  [redacted]  paid $550 of which she is going to receive a refund from FunJet minus your cost of insurance and the daughter paid a $300 for her and her husband.  The balance for this trip was due on February 26.  After being emailed several invoices of which all were ignored, I was finally contacted on March 30 which is a month after the balance was due and was told that they wanted to cancel the trip.  It was quite obvious at that point that nobody had the funds available to spend on a vacation.  As I said 4 months went by with NOBODY making any deposits.  Also, I found it very disconcerting to have [redacted] call my office and reach my answering service and use foul, derogatory and threatening language.  That was totally unnecessary and uncalled for.  [redacted] is definitely going to receive a refund.  As I explained, the refund is coming from Funjet Vacations and yes it is true, I have no control over the time frame in which Funjet makes there refunds.  I merely stated what they told me about 7 - 10 - maybe longer.  I have spoken with [redacted] and I have told her to just be patient that her refund is definitely coming and for her to keep checking her credit card statement.  I hope this clears up this matter and I hope [redacted] finally understands which is involved when you a book a trip.  BOTH PEOPLE MUST SUBMIT THEIR DEPOSIT AT THE SAME TIME.  Thanks for you time and hope this clears this matter up.

May 11, 2015[redacted]Please refer to our initial reply for it clearly delineates the facts of this matter. Additionally, we suggest that you re-familiarize yourself with standard operating procedures in general and remittance of funds to suppliers in particular, along with your contract with Colesville Travel. Finally, regarding your contention that [redacted] placed a stop payment on two checks, pursuant to our conversation with Royal Caribbean, no checks were issued to Colesville Travel because no monies were owed due to the fact you only paid the “net amount.” Also, please be advised that [redacted] has issued a commission recall in the amount of $135 because of your failure to remit the correct amount owed.Again, thank you for taking the time to express your concerns.Sincerely,Cynthia A