Initial Business Response /* (1000, 5, 2014/12/10) */
Mrs. [redacted] posted her complaint on our website and at
that point I started the process of ordering her replacement part and as soon as it comes in I will send my installer to put the new cook-top on. I regret
the fact that we failed her on a...
scratched cook-top but I will follow thru and complete the service that
I promised her.
Initial Consumer Rebuttal /* (3000, 7, 2014/12/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I accept their response but don't want this closed until I have the cooktop replaced. Thank you.
Initial Business Response /* (1000, 5, 2015/01/27) */
Contact Name and Title:[redacted] General Mana
Contact Phone: [redacted]
Contact Email:[redacted]
Christy, Your complaint is valid I dropped the ball
on the service of your ref. I will stick to and complete...
the agreement I made with your husband and fix the icemaker and replace the bottom drawer of the
ref. at my expense. I thought the icemaker was complete because I've already paid [redacted] for the service call. I'll check on the drawer today and contact you with an eta.
Initial Business Response /* (1000, 5, 2014/12/10) */
Mrs. [redacted] posted her complaint on our website and at
that point I started the process of ordering her replacement part and as soon as it comes in I will send my installer to put the new cook-top on. I regret
the fact that we failed her on a...
scratched cook-top but I will follow thru and complete the service that
I promised her.
Initial Consumer Rebuttal /* (3000, 7, 2014/12/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I accept their response but don't want this closed until I have the cooktop replaced. Thank you.
Initial Business Response /* (1000, 5, 2015/01/27) */
Contact Name and Title:[redacted] General Mana
Contact Phone: [redacted]
Contact Email:[redacted]
Christy, Your complaint is valid I dropped the ball
on the service of your ref. I will stick to and complete...
the agreement I made with your husband and fix the icemaker and replace the bottom drawer of the
ref. at my expense. I thought the icemaker was complete because I've already paid [redacted] for the service call. I'll check on the drawer today and contact you with an eta.