Coleman Auto Group

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have been in contact with the business in reference to complaint ID [redacted] , and find that the on-going resolution has been satisfactory thus far Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have been in contact with the business in reference to complaint ID [redacted], and find that the on-going resolution has been satisfactory thus far.
Regards,
[redacted]

We did not receive this complaint until Monday, Sept. 29, 2014. We later found that it was sent to an incorrect address on multiple occasions. The customer has been contacted and we are currently working on a resolution. We have had parts here for this customer to resolve their complaint , however,...

they had not responded until now. We will submit an official response once this issue has been either resolved or closed. Our late response is because of the late receipt of this complaint.

Review: Coleman Subaru was used as a body shop for repairs involving an accident caused by another party to owners' vehicle. After said repairs were made, vehicle was inspected by owners & was found to have faulty repair & further damage to other parts of the vehicle.Desired Settlement: Since this matter involved another party's insurance, & therefore was not paid by owners, compensation for faulty repair & further damage needs assessment & to be paid so that present damage can be fixed elsewhere by another more trustworthy shop.

Business

Response:

We did not receive this complaint until Monday, Sept. 29, 2014. We later found that it was sent to an incorrect address on multiple occasions. The customer has been contacted and we are currently working on a resolution. We have had parts here for this customer to resolve their complaint , however, they had not responded until now. We will submit an official response once this issue has been either resolved or closed. Our late response is because of the late receipt of this complaint.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have been in contact with the business in reference to complaint ID [redacted], and find that the on-going resolution has been satisfactory thus far.

Regards,