Cole County Emergency Medical Services

Complaint: [redacted] I am rejecting this response because: The payment wasn't declined it was never processed or "sent through" as I was told I never received a phone call or message from these people or I would have called them back They had my home phone number and my cell phone number and no call or message was received on either number Sincerely, [redacted] ***

Complaint: [redacted]
I am rejecting this response because:
The payment wasn't declined it was never processed or "sent through" as I was told.  I never received a phone call or message from these people or I would have called them back.  They had my home phone number and my cell phone number and no call or message was received on either number.
Sincerely,
[redacted]

She called in to make a credit card payment.  At this time the payment was declined.  We called on 03-10-17 to inform her the card was declined.  We asked that she call back, but she never called us back.  We called again and still no call back.  We had no recourse but to...

turn over to a collection bureau and report on her credit report.