Coldwell Banker Premier Real Estate

To Whom tt May Concern: To follow, please find our cancellation policy which has been the same for the years we have been openWe fully and clearly disclose it on our website and verbally when taking reservations over the phoneEven more importantly, the dates for non-cancelable events are clearly available on our website when making a reservation on-line which is what Mr [redacted] did Cancellation Policy: Due to our size, cancellations affect us significantly; therefore, we adhere to a strict cancellation policyCancellations made less than days prior to arrival and 'no shows' will be charged in full for the entire reservation periodIf your reservation is cancelled prior to days before arrival, we will gladly refund your deposit less a 15% administration feeSpecial event periods are non-refundable and non-cancelableEarly departures will not be refunded Additionally, here is exactly what appears on-line with a box that must be clicked or the guest will not be allowed to make a reservation: Cancellation Policy Due to our size, cancellations affect us significantly; therefore, we adhere to a strict cancellation policyCancellations made less than days priorto arrival and 'no shows' will be charged in full for the entire reservation period1f your reservation is cancelled prior to days before arrival, we will gladly refund your deposit less a 15% administration feeSpecial event periods are non-refundable and non-cancelableEarly departures will not be refundedSpecial Event Dates 2016: 10/7-10/11, 10/19-10/23, 11/9-11/11,12/2-12/4, 12/8-12/Special Event Dates 2017: 1/20-1/23, 2/28-3/3, 3/7- 3/11,3/15-3/19, 3/24-3/27, 4/24-4/30, 5/6-5/8, 5/26-5/28,6/15-6/20, 7/21-7/24,8/17-8/21,9/25-9/28, 10/25-10/29, 11/8-11/12, 11/16-11/18, 12/7-12/ We are dismayed that social media is being used to besmirch our good name and reputation when everything was fully disclosed and the guest clicked a box acknowledging he had read our policies and exact special event datesPlease let me know if you would like any further informationThank YouJeneane L***

To Whom tt May Concern:   To follow, please find our cancellation policy which has been the same for the 20 years we have been open. We fully and clearly disclose it on our website and verbally when taking reservations over the phone. Even more importantly, the dates for non-cancelable events...

are clearly available on our website when making a reservation on-line which is what Mr. [redacted] did.   Cancellation Policy: Due to our size, cancellations affect us significantly; therefore, we adhere to a strict cancellation policy. Cancellations made less than 7 days prior to arrival and 'no shows' will be charged in full for the entire reservation period. If your reservation is cancelled prior to 7 days before arrival, we  will gladly refund your deposit less a 15% administration fee. Special event periods are non-refundable and non-cancelable. Early departures will not be refunded.   Additionally, here is exactly what appears on-line with a box that must be clicked or the guest will not be allowed to make a reservation:   Cancellation Policy Due to our size, cancellations affect us significantly; therefore, we adhere to a strict cancellation policy. Cancellations made less than 7 days priorto arrival and 'no shows' will be charged in full for the entire reservation period. 1f your reservation is cancelled prior to 7 days before arrival, we will gladly refund your deposit less a 15% administration fee. Special event periods are non-refundable and non-cancelable. Early departures will not be refunded. Special Event Dates 2016: 10/7-10/11, 10/19-10/23, 11/9-11/11,12/2-12/4, 12/8-12/12. Special Event Dates 2017: 1/20-1/23, 2/28-3/3, 3/7- 3/11,3/15-3/19, 3/24-3/27, 4/24-4/30, 5/6-5/8, 5/26-5/28,6/15-6/20, 7/21-7/24,8/17-8/21,9/25-9/28, 10/25-10/29, 11/8-11/12, 11/16-11/18, 12/7-12/9.   We are dismayed that social media is being used to besmirch our good name and reputation when everything was fully disclosed and the guest clicked a box acknowledging he had read our policies and exact special event dates. Please let me know if you would like any further informationThank YouJeneane L[redacted]