We purchased an Avance 1501C embroidery machine from Coldesi this summer I have had little problems with the machine since we got it but assumed since I was new with a needle machine it could be me I have had a single needle machine and it is a big jump The thread breaks with the machine became totally unreasonable Every 8-stitches I contacted their support We have had emails back and forth The pics they sent me for fixing the issue were different They say it is critical to position the timing hook in a certain position However, I have pics of different positions that it is in from them It is very hard to work by email especially with the pics that they sent me I asked that a tech call me Of course they said they would NEVER HAD A CALL Customers are not a priority with this company Please do your research before buying one of their machines
We purchased an Avance 1501C embroidery machine from Coldesi this summer I have had little problems with the machine since we got it but assumed since I was new with a needle machine it could be me I have had a single needle machine and it is a big jump The thread breaks with the machine became totally unreasonable Every 8-stitches I contacted their support We have had emails back and forth The pics they sent me for fixing the issue were different They say it is critical to position the timing hook in a certain position However, I have pics of different positions that it is in from them It is very hard to work by email especially with the pics that they sent me I asked that a tech call me Of course they said they would NEVER HAD A CALL Customers are not a priority with this company Please do your research before buying one of their machines