Cold Stone Creamery #21149 Reviews (4)
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Cold Stone Creamery #21149 Rating
Description: Ice Cream & Frozen Desserts - Dealers
Address: 655 Saturn Blvd #A, Imperial Beach, California, United States, 92154
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Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear *. [redacted],
This complaint...
was received and handled to the best of our ability. The customer purchased a e-gift for their friend who came into our store to redeem it for product and our employee made a mistake by thinking it was a Groupon. She did deny the use of the gift certificate because she had never seen an e-gift come through our store in the several years she has worked there. We did inform our employee that the certificate was good and should have been accepted.
We then called the customer back and offered to refund his $25 and send their friend a $40 gift certificate on our behalf.
All parties involved were happy with the outcome.
If you have any questions, please feel free to give me a call.
Sincerely,
[redacted]
Owner
Review: We bought a Gift Cert (Birthday Present) on the Coldstone Website (Confirmation #[redacted]) on March 10, 2014 for $25, printed this out and put the paperwork in a card. This Coldstone creamery would not accept the GC and made the Birthday girl pay out of her own pocket when all the paperwork was legit and in order. Insulting and totally sad that this Coldstone would not even try and get to the bottom of the situation.Desired Settlement: Get us our money back, apologize and take care of the Birthday girl! Do the right thing and make this better. The situation was humiliating for everyone involved and has turned me off to this business.
Business
Response:
Dear *. [redacted],