coin laundry

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below They are totally lying to me, I never said I only stayed hour and minutes, I was there almost hours Secondly they never tried to settle this, I never spoke to the man, only the lady who indicated they leave early a lot when there is nobody there, and even said on Halloween they closed at 4:so they could get trick or treatersWhen I spoke to the lady in the laundrymat, there was nobody else in there except one man in the back of the store The lady stated you wash and dry at your own risk and there was nothing they could doShe called me after my 3rd message and told me to come in, this was Halloween Day, they were closed when I got there, I went the next day and the lady admitted they closed at 4:for Halloween, she further stated if nobody is there they also will close early so she can go home They are never there 7- I never stated there were no numbers on the washers and dryers, I just stated it was the first washer, and the second one over from the candy machine for the dryer They had no paper available to right on, and I had none in my purse, so by the time I got home, I could not recall the numbers on the machines I waited around an additional hour that day for someone to come in with no results Went back the next day twice, and nobody was thereThe cage was locked up I have used the dryers before and quarters did not dry the towels and blankets, that is why I put in there clothes do dry a lot faster, but not heavy towels and comforters which is what I was washing and drying that day The $ [redacted] was not counterfeit, I got the change from the bank, and I am sure they give out "REAL" money I tried to talk to the lady nicely, SHE YELLED AT ME, CALLED ME A LIAR, and further stated to get out, and then she never called me to come in They are complete liars, I did not threatened the lady, never talked to the man, and did not receive a phone call stating the offer of a free wash Regards, [redacted]

This facility is in a small strip mall My wife is disabled and I used the mall disabled parking so we could eat at the Mexican food place in same complex A woman comes out screaming at us and point at my truck telling me I can not park there I try to tell her my wife was handicap but she kept yelling I had to leave due to the scene she was causing! I am appalled by this woman's behavior toward disabled

To: The Revdex.com
Fr.: 5-Star Coin Laundry
Subject: Complant I.D..#***
Date Nov,
Thank you for bringing this to our attention and giving us a
chance to better our businessThe following is an acount of our side
of what happened
and a list of references if needed to back up what
we are saying here
First of all the time frame she stated is in accurateShe stated
that she used a washer and dryer and only stayed for one hour and
ten minWell the washer in question runs for minand then
she used the dryer for one hour for a total of one hour and min
So this is inacurate
Next she stated that there is no number on the machine and
this is also inaccurateThis and all the machines have numbers in
the upper left comerSo this machine is number
Next she stated that she put the money in the washer and it did
not workWe are haveing a hard time believing this being that we
have not had one problem with this maching before or after this
complantOn the front of the machine is a display that as you put the
money in it counts down as each coin is put inMy question is what did
she mean that it did not start? Thus far no problemThe only
things that could prevent this machine from starting is not properly
closing the door or a total loss of powerSo if the display counted
down the coins inserted and there was no total loss of power the
there should not be a problem
Next subject is the dryerShe stated that she placed coins in
the machine and it did no heatShe stated she did this in the past
Well I question this because our regurlars never put in this amount
becuase these machines are some of the hottest dryers in the area
and a load only takes three coins on an averageMy question
in why did ahe put that many inNormaly people put one in to see if it
worksI am haveing a hard time beliveing that she has done this in
the pastAlso as with the washer the dryer thus far is running with no
problems
Next subject is the change machineShe stated she placed a
$*** bill in the machine and recieved no changeWe are haveing a
hard time beliveing this as wellThe only time that the change
machine will take a bill and not despence the money is if it senses
that the bill is counterfitIt will take the bill and then place the
machine out of service and will have to be opened and resetIn this
situation the computer will have a read out on the display stating
"BILL HELD"This date that she stated the machine was not out of
serviceAlso every night we collect the money we get the read out
from the computer witch states how many ones and five dollor bills
were acepted and how many coins were despenced and we allways
make sure there is no decrepancyThis is wittnessed by our security
company every night
Now our side of the storyShe stated that she had all these
problems in our place and could not get a hold of usI have a hard
time believing this because we are allways here every morning from
7-and come back in the afternoon around and then come back
Sto on till closeing at So if she really wanted to see us she did
not put alot of effort into it
She stated that she left a message on our answering machine
This is true and that is were we had our first encounter with herWe
called her and asked what happened and all she said is she wanted
her money backWe still asked once again if she could calm down
and explain what happened or if she could come over and talk to us
Thats when she hung up on usSo finely she came in on a Saturday
morning demanding her money back and once again my wife asked
her to please explain what happened so we can have things checked
out just in caseShe was very rude to my wife and did not seem to
care to tell my wife what happened but just wanted the money back
with no explanionThis was witnessed by several customers that
morningSo after belittleing my wife in front of everyone she stated
she was reporting us to the Revdex.com
What is intresting to me is how the story increased from just a
washer and dryer problem when she talked to us (what little she did)
to also include the change machine.After the phone call she hung up
on we were still willing to work with her and give her a free wash next
time she comes in to hopefully make her feel betterWe dont
normaly give refunds but instead free washes and drysWe have
learned alot of lessons about refundsThis is what makes us believe
that she is not a regular customer but instead someone who is new
to the place and is trying to take atavange of usWe feel that she is
trying to force our hand by useing the Revdex.com to do something we donot
feel comfortable doingWe donot feel confortable doing bussiness
with her and are refuseing her service here anymoreAs for as a
refund, the answere is noThe way she describde things happening
and also adding to her story with the change machine makes us feel
very unconfortable about this
I peasonaly have ** *** of experance in machinery repairI do
my on repaires but ocaionaly deal with a company call *** ***
*** Phone number ***They can be referenced on
this matterAlso *** *** *** is who takes care of our
change machinesThey can be referenced at phone number
***
I am sorry we had to come to this but is if she would have been
more adut about the problem we would probley sitll be doing
bussiness with herBut I am domcumenting here that we are refusing
her service anymoreThank you for your time
Sincerly,
*** ***
*** ***

This is the worst experience I have ever hadThe owners don't care at all about the customers that use their servicesThey close early, without warning, and will lock your clothes in overnightThis has happened to me a couple of times, the first time I had tried to ask them nicely to give forewarning so my clothes would not suffer due to their lack of attendance to their businessHowever, the second time I told them I would never take my business there againThe owner was calling me names, calling me a "*** head," among other names he had saidNEVER use their service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
That was certainly not the first time I had used that coin laundry and the owner knows it. he is lying to you and the public. Also I did not ask to use the restroom a second time. IMy wife asked to use the restroom for the very first time. Again The owner knows myself and my wife as we had been doing laundry at his coin laundry for the past months. Further more he always sees me with my Marine Corps cap on. Again he was extremely rude and offffensive. I would like a $refund at least for the money we have spent there for at least the past month. Further, I feel he should lose his business license. He has lost our business as well as the business of all of our friends as well
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
*** ***

To Whom It May Concern:
arial, sans-serif">This is an explanation regarding the complaint that was filed at your officeFirst of all this was the first time I saw this person at my businessSecond, the bathroom at our business is a paid bathroomAll our customers have to put a quarter to use the facilityI was being courteous to the customer by using my own money to let him inWhen he asked the use it second time I asked to use his own money to open the doorThen, the little boy was or years old who also wanted to use the restroom and I was being courteous to him too just like the previous personLike they say no good deed goes unpunishedFinally, I have no promotion going on that I'm handing out free water to everyoneAgain being courteous, I saw some close friend who wanted water and I offered it to themSo, now please tell me where I'm wrongI have always been very polite and respectful towards my customers, and will continue doing so.Sincerely,
*** *** ***Ball LaundryWBall Rd.Anaheim, CA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They are totally lying to me, I never said I only stayed 1 hour and 10 minutes, I was there almost 2 hours.  Secondly they never tried to settle this, I never spoke to the man, only the lady who indicated they leave early a lot when there is nobody there, and even said on Halloween they closed at 4:00 so they could get trick or treaters. When I spoke to the lady in the laundrymat, there was nobody else in there except one man in the back of the store.
 
The lady stated you wash and dry at your own risk and there was nothing they could do. She called me after my 3rd message and told me to come in, this was Halloween Day, they were closed when I got there, I went the next day and the lady admitted they closed at 4:00 for Halloween, she further stated if nobody is there they also will close early so she can go home.  They are never there 7-11.
 
I never stated there were no numbers on the washers and dryers, I just stated it was the first washer, and the second one over from the candy machine for the dryer.  They had no paper available to right on, and I had none in my purse, so by the time I got home, I could not recall the numbers on the machines.  I waited around an additional hour that day for someone to come in with no results.  Went back the next day twice, and nobody was there. The cage was locked up.
 
I have used the dryers before and 3 quarters did not dry the towels and blankets, that is why I put 6 in there.  Normal clothes do dry a lot faster, but not heavy towels and comforters which is what I was washing and drying that day.
 
The $* was not counterfeit, I got the change from the bank, and I am sure they give out "REAL" money.
 
I tried to talk to the lady nicely, SHE YELLED AT ME, CALLED ME A LIAR, and further stated to get out, and then she never called me to come in.
 
They are complete liars, I did not threatened the lady, never talked to the man, and did not receive a phone call stating the offer of a free wash.
 
Regards,
[redacted]

This facility is in a small strip mall. My wife is disabled and I used the mall disabled parking so we could eat at the Mexican food place in same complex. A woman comes out screaming at us and point at my truck telling me I can not park there. I try to tell her my wife was handicap but she kept yelling.
I had to leave due to the scene she was causing! I am appalled by this woman's behavior toward disabled.

Review: I asked an attendant at this business why they are advertising with a big sign outside a wash for a certain amount of money, while they charge inside more. She said she's not the owner. When asked how long that MISSREPRESENTING SIGN is been there on the window, she responded: "more than a year".Desired Settlement: I've lost about $6.00 . But most important: Call them or visit them, so they can fix the problem and stop CHEATING ON THE COMMUNITY. You probably will have to legally warn them with future fines. THANKS.

P.S.: E-mail me please if you have questions about this case, and let me know about the outcome . As reference, if you create a case, let me know the case number, and the name of person in charge of this case; also the BEST TIME AND PHONE NUMBER AND EXTENSION AT WHICH I CAN CONTACT THE PERSON IN CHARGE(Pacific Time).

Review: My wife and I have frequented this Coin Laundry at least twice a week for the past 5 months. The owner does not give refunds; even though his machines hardly ever work all the way through. We go there because we don't have a car right now and it is within walking distance. He is very rude to every customer that has ever been in the Laundry with us. We went to do some Laundry on August 25,2014 at approx 7:30 P.M. He has a restroom in the Laundry for customers. I told him I needed to use the restroom. He very reluctentley used a key to open the restroom and walked away. The restroom did not open. I had to go back and tell him this. After arguing with me for ten minutes, he gave me a token and I used the restroom. My wife very badly had to use the restroom after me. I again went to him for a token. He refused to give me a token to use for my wife stating that the restroom is not for the public. I reminded him that we weren't the public. We were paying customers of his business. After telling him for 15 minutes, that he sees us in his Laundry business at least once or twice a week and spend about $20.00 each week. He still refused to give me a token for my wife. My wife had to leave our laundry and go across the street to a fast food resturant. I said us and every friend of ours that we could tell would never use his laundry again. To make matters worse and to spite us, he gave out water bottles to every customer but us. He also later gave a teenage boy a token to use the restroom. I don't feel this owner should be in business anymore! At the very least he should be fined. Thankyou. Sincerley, [redacted]Desired Settlement: He should be put out of business. However, I'm sure that is highly unlikley. I would accept a $60.00 refund for the last full month that we having been doing our wash there. Our clothes always come out with soap on them and not completley washed

Business

Response:

To Whom It May Concern:

This is an explanation regarding the complaint that was filed at your office. First of all this was the first time I saw this person at my business. Second, the bathroom at our business is a paid bathroom. All our customers have to put a quarter to use the facility. I was being courteous to the customer by using my own money to let him in. When he asked the use it second time I asked to use his own money to open the door. Then, the little boy was 7 or 8 years old who also wanted to use the restroom and I was being courteous to him too just like the previous person. Like they say no good deed goes unpunished. Finally, I have no promotion going on that I'm handing out free water to everyone. Again being courteous, I saw some close friend who wanted water and I offered it to them. So, now please tell me where I'm wrong. I have always been very polite and respectful towards my customers, and will continue doing so.

Sincerely,

Ball Laundry

2976 W. Ball Rd.

Anaheim, CA 92804

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

That was certainly not the first time I had used that coin laundry and the owner knows it. he is lying to you and the public. Also I did not ask to use the restroom a second time. IMy wife asked to use the restroom for the very first time. Again The owner knows myself and my wife as we had been doing laundry at his coin laundry for the past 6 months. Further more he always sees me with my Marine Corps cap on. Again he was extremely rude and offffensive. I would like a $60.00 refund at least for the money we have spent there for at least the past month. Further, I feel he should lose his business license. He has lost our business as well as the business of all of our friends as well.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

This is the worst experience I have ever had. The owners don't care at all about the customers that use their services. They close early, without warning, and will lock your clothes in overnight. This has happened to me a couple of times, the first time I had tried to ask them nicely to give forewarning so my clothes would not suffer due to their lack of attendance to their business. However, the second time I told them I would never take my business there again. The owner was calling me names, calling me a "[redacted] head," among other names he had said. NEVER use their service.

Review: I visited the Coin Laundry on 10/28/2014. I was there from 1:00 p.m. - 2:10 p.m. I used the first dryer to the right (The 6 load) (no number), I inserted the $[redacted] requested in quarters, the machine did not start, so I lost that amount of money. There were no cards available to fill out to request a refund, and the person manning the place was not around. Then it was time to dry. I lost another 6 quarters I put in the dryer 3rd from the candy machine (left side). 1 quarter - 10 minutes, I knew this was not long enough so I inserted 6 for 1 hour (i have done this in the past) - the dryer did not heat up, even on high heat. I then put a $* bill in the change machine (it accepts $* and $*) - I did not receive any quarters.I tried contacting the place that day, the 29th, 30th and today. Left several messages on their voice mail, no return call, I also drove by there several times each day trying to catch someone, with no luck. I am requesting a refund of the money lost. Thank you(Google search indicates a different name for this facility, but there is a sign stating new management)Desired Settlement: Refund of the $[redacted] lost ($[redacted])

Business

Response:

To: The Revdex.com

Fr.: 5-Star Coin Laundry

Subject: Complant I.D..#[redacted]

Date 15 Nov, 2014

Thank you for bringing this to our attention and giving us a

chance to better our business. The following is an acount of our side

of what happened and a list of references if needed to back up what

we are saying here.

First of all the time frame she stated is in accurate. She stated

that she used a washer and dryer and only stayed for one hour and

ten min. Well the washer in question runs for 23 min. and then

she used the dryer for one hour for a total of one hour and 23 min.

So this is inacurate.

Next she stated that there is no number on the machine and

this is also inaccurate. This and all the machines have numbers in

the upper left comer. So this machine is number 1.

Next she stated that she put the money in the washer and it did

not work. We are haveing a hard time believing this being that we

have not had one problem with this maching before or after this

complant. On the front of the machine is a display that as you put the

money in it counts down as each coin is put in. My question is what did

she mean that it did not start? Thus far no problem. The only

things that could prevent this machine from starting is not properly

closing the door or a total loss of power. So if the display counted

down the coins inserted and there was no total loss of power the

there should not be a problem.

Next subject is the dryer. She stated that she placed 6 coins in

the machine and it did no heat. She stated she did this in the past.

Well I question this because our regurlars never put in this amount

becuase these machines are some of the hottest dryers in the area

and a normal load only takes three coins on an average. My question

in why did ahe put that many in. Normaly people put one in to see if it

works. I am haveing a hard time beliveing that she has done this in

the past. Also as with the washer the dryer thus far is running with no

problems.

Next subject is the change machine. She stated she placed a

$[redacted] bill in the machine and recieved no change. We are haveing a

hard time beliveing this as well. The only time that the change

machine will take a bill and not despence the money is if it senses

that the bill is counterfit. It will take the bill and then place the

machine out of service and will have to be opened and reset. In this

situation the computer will have a read out on the display stating

"BILL HELD". This date that she stated the machine was not out of

service. Also every night we collect the money we get the read out

from the computer witch states how many ones and five dollor bills

were acepted and how many coins were despenced and we allways

make sure there is no decrepancy. This is wittnessed by our security

company every night.

Now our side of the story. She stated that she had all these

problems in our place and could not get a hold of us. I have a hard

time believing this because we are allways here every morning from

7-11 and come back in the afternoon around 3 and then come back

Sto 6 on till closeing at 10. So if she really wanted to see us she did

not put alot of effort into it.

She stated that she left a message on our answering machine.

This is true and that is were we had our first encounter with her. We

called her and asked what happened and all she said is she wanted

her money back. We still asked once again if she could calm down

and explain what happened or if she could come over and talk to us.

Thats when she hung up on us. So finely she came in on a Saturday

morning demanding her money back and once again my wife asked

her to please explain what happened so we can have things checked

out just in case. She was very rude to my wife and did not seem to

care to tell my wife what happened but just wanted the money back

with no explanion. This was witnessed by several customers that

morning. So after belittleing my wife in front of everyone she stated

she was reporting us to the Revdex.com.

What is intresting to me is how the story increased from just a

washer and dryer problem when she talked to us (what little she did)

to also include the change machine.After the phone call she hung up

on we were still willing to work with her and give her a free wash next

time she comes in to hopefully make her feel better. We dont

normaly give refunds but instead free washes and drys. We have

learned alot of lessons about refunds. This is what makes us believe

that she is not a regular customer but instead someone who is new

to the place and is trying to take atavange of us. We feel that she is

trying to force our hand by useing the Revdex.com to do something we donot

feel comfortable doing. We donot feel confortable doing bussiness

with her and are refuseing her service here anymore. As for as a

refund, the answere is no. The way she describde things happening

and also adding to her story with the change machine makes us feel

very unconfortable about this.

I peasonaly have [redacted] of experance in machinery repair. I do

my on repaires but ocaionaly deal with a company call [redacted] Phone number [redacted]. They can be referenced on

this matter. Also [redacted] is who takes care of our

change machines. They can be referenced at phone number

I am sorry we had to come to this but is if she would have been

more adut about the problem we would probley sitll be doing

bussiness with her. But I am domcumenting here that we are refusing

her service anymore. Thank you for your time.

Sincerly,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

They are totally lying to me, I never said I only stayed 1 hour and 10 minutes, I was there almost 2 hours. Secondly they never tried to settle this, I never spoke to the man, only the lady who indicated they leave early a lot when there is nobody there, and even said on Halloween they closed at 4:00 so they could get trick or treaters. When I spoke to the lady in the laundrymat, there was nobody else in there except one man in the back of the store.

Review: Business hours are posted 7 am to 10pm I was refused services because she says they close at 9pm. The sign also says your last load of cloths has to be in the washer an hour before closeing. I arrived there at the business at 8:35. This is the second time first time I have spoken to management.Desired Settlement: Change of business hour s that are posted an web site updated thank you.

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by coin laundry regarding complaint ID [redacted].

Regards,