Coin, Inc.

Initial Business Response /* (1000, 7, 2015/07/30) */
We are issuing Mr. [redacted] a replacement unit.
Initial Consumer Rebuttal /* (2000, 9, 2015/08/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/06/25) */
We will honor Mr. [redacted]'s refund as requested. The refund will be processed today, Jun 25.

Complaint: [redacted]I am rejecting this response because:
 
I ordered this in EARLY 2014 and it took just 2 years before I received anything. When it finally came it look sometime before I got a chance to open it. I have been emailing support about issues with the coin from the start, if you check your records. It was only after a few weeks before I just gave up on it due to the lack of reliablilty when I tried using it several times without bringing a backup option.
Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2016/01/11) */
We would be happy to replace the device with a working unit, we are waiting on the customer's reply to ticket number XXXXXX.

Complaint: [redacted]
I am rejecting this response because: The claim (also from Coin's website) is this:A single Coin can help lighten your wallet by consolidating your debit cards, credit cards, gift cards, loyalty cards, and membership cards. 
Its advertised purpose is to hold multiple cards, and I cannot use any of the many cards in my wallet because of the issues described in my complaint.  Not one.  So, it does not work as advertised.  Please issue a refund and I'm happy to send the unit back.Sincerely,
[redacted]

This has been addressed as of today, 5/24. We are awaiting a response on where to ship a replacement.

Complaint: [redacted]I am rejecting this response because: That is the current return policy.  I don't remember there being a return policy 2 and a half year ago when it was on pre-order. What I remember was that customer satisfaction was supposed to be a priority. 
Sincerely,[redacted]

Initial Business Response /* (1000, 7, 2015/10/12) */
We have shipped the order and it can be tracked here: https://tools.usps.com/go/TrackConfirmAction.action?tRef=fullpage&tLabels=XX...⇄

Initial Business Response /* (1000, 5, 2015/11/23) */
We have reached out to the customer via their support ticket to resolve the issue.

Initial Business Response /* (1000, 5, 2015/09/09) */
We have honored the refund request.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't trust and I will believe it when its in my hands . They have...

done nothing but lie from beginning
Final Business Response /* (4000, 9, 2015/09/14) */
As stated, we have already accepted the request and have issued a refund.
Final Consumer Response /* (2000, 11, 2015/09/18) */
My Refunds arrived yesterday , Thank You for your help . You may close the dispute with a sour