To: Revdex.com Metro Waghington DC and Eastern PARE: Accreditation Standard compliance- Case# [redacted] The order placed on 10/17/Friday at 9:AM, which was processed and shipped within our day processing timeDelivery days for all orders are business days (weekends are not included for any shipping carrier)The shipment was delivered on the next business day, which is Monday,Our shipping policy is as follows:http://www.coffeeforless.com/free-shipping/Our Standard Shipping Policy Domestic orders are sent via [redacted] Expedited shipping orders must be placed before noon EST to be processed that same dayIt may take up to hours to process an orderPlease note this is not included when calculating estimated time of deliveryStandard orders for [redacted] sent within the Continental US may take up to business days to be delivered (weekends not included in this estimate), Packages sent to AK or Hl are delivered via ***We are not able to send to Military/APO addresses at this timeDue to the varying nature of the products available on our website, which come from a number of sources, we are not able to guarantee or set a preference for where an order may originate, Customer service is not able to control where a product may ship from,We've sent a prepaid label to return the products if the customer still wanted a refund, which has not been used.***tracklng [redacted] , ship (P/U) date Tues 11/11/[redacted] LONDONDERRY, NH US [redacted] Estimated delivery :N/ANa [redacted] *([redacted] ASTON, PA US [redacted] Dte/Time Activity 11/11/- Tuesday 4:pm Return lables link emailed in return sentlerKatrina G Customer Service Manager
On Wed, Mar 19, at 4:PM, [redacted] < [redacted] > #222222;"> wrote: Hello [redacted] , The original shipment experienced some issues with the tracking informationWhen the customer notified us, we reshipped the order and according to the new tracking number it was delivered [redacted] Print Help Ship (P/U) date : Fri 2/14/ ***, PA US Delivered Signature not required Actual delivery : Tues 2/18/5:pm [redacted] , IN US Customize DeliveryRequest NotificationsObtain Proof of Delivery More actions Let us tell you when your shipment arrivesSign up for delivery notifications Travel History Help Hide Date/Time Activity Location - 2/18/2014-Tuesday 5:pm Delivered [redacted] , IN Left at front doorSignature Service not requested 8:am On [redacted] vehicle for delivery [redacted] , IN 7:am At local [redacted] facility [redacted] , IN 3:am Departed [redacted] location [redacted] , KY - 2/17/2014-Monday 6:pm Arrived at [redacted] location [redacted] , KY - 2/15/2014-Saturday 7:am Departed [redacted] location [redacted] , MD 2:am Arrived at [redacted] location [redacted] , MD - 2/14/2014-Friday 7:pm Arrived at [redacted] location ***, PA 6:pm Picked up ***, PA We did respond to her email with the following: We responded to her email with the following but did not receive any further correspondence, so the assumption was she received the order Sales - CoffeeForLes [email protected] Feb to [redacted] Hello *** We apologize for any inconveniences you may have experiencedA request for reshipment has been scheduled for this claimFor your ease, you can track its progress hereIf you still want your refund, you will have to refuse delivery of this packageOnce it has been returned to the warehouse, we will be able to issue a refund to your accountIf you have any other questions please contact us Kind Regards,
The order was placed on 9/5 and shipped via [redacted] Ground. There was a notice on the tracing information indicating a delivery exception due to weather (Hurricane Harvey). We email tracking information to our customers so they can track the shipment to see where it is and when it will... be delivered. [redacted] does not notify us or the customer of certain types of shipment issues.The customer contacted us to inquire about the order, at which time we tracked the order on ***.com and saw the delay notice. We informed him due to Hurricane Harvey and the flooding, there is a delay. The customer was not happy about this and wanted to know why we did not notify him. The representative explained the delay and provided the information that appeared on the [redacted] website. We do not have any information beyond what *** provides and do not have the information prior to checking the tracking information. The representative also explained the major issue of flooding in certain parts of the State would put a halt on delivers. The customer stated he was not in that city and has no flooding in his area so there should be no delay. However, depending on the [redacted] route and delivery hub, a number of deliveries would be affected by the flooding in other cities or even other States. The customer asked that the representative find out where it is, when it would be delivered and specified it needed to be delivered ASAP. We did contact [redacted] to get information but they had no ETA, they stated it depends on the weather but drivers will not be put at risk to deliver packages with the kind of damage experienced in the customers’ State.The shipment was 1 day late, which we understood the customer no longer wanted the order because of this. We asked that he refuse the shipment (please see emails below). Once the item was returned we refunded the order, however the customer stated he opened a dispute with the credit card company. Unfortunately once we process a refund it is then in the hand of the card issuer to put it back on the customers’ card and we are not able to speed up that process with an open dispute.We are sorry that the information we provided did not lead to the on-time delivery. We also apologize that the information was not provided in a professional manner and that issue was dealt with internally. Our customer support service is designed to alleviate customer frustration, not add to it and further training for these situations have been provided We will defiantly put a process in place to notify customers of possible delays due to weather conditions and other issues beyond our control.
We require return tracking information, as stated on the return authorization form instructionsThe tracking number must be provided to us so we can track the package in the event it does not make it back our warehouseWe have no received notice of this return from the warehouseOnce we have the return tracking showing the return, we process a refund
We require return tracking information, as stated on the return authorization form instructionsThe tracking number must be provided to us so we can track the package in the event it does not make it back our warehouseWe have no received notice of this return from the warehouseOnce we have the return tracking showing the return, we process a refund
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]
The particular product ordered is sent directly from the manufacturer/ supplier to our customersWe were notified the product was no longer available once the manufacturer received the order slipAll other items shipped right away so the order was charged However, the customer has been refunded for the $for this productThe customer may check with the card issuer to determine the processing times for the refundThe refund transaction number is [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because the statements made by the company were and unacceptable and frankly sound like bullying They should correct these very misleading comments and refund my $shipping as promised many times nowNo where in their advertisement or receipt do they claim that the KCups that came with the [redacted] were $of the $that I paid This was never advertised or communicated before or after purchase or during the return process The company specifically told me not to return the boxes because they had been opened That is not my problem The special is no longer on the company website so I can not verify if they claimed the Kcups were "free" or not I don't think it matters, because they are the ones that told me not to return them I offered to If you record your calls, feel free to go back and listen I asked twice and he said no please don't return the Kcups My mother gave the KCups away once the company told us twice to not return them The company's fault, not ours The company also claimed that the [redacted] machine did not work because we did not prime it first I was actually the one who primed the machine for my Mom before the first use I followed the instructions exactly and the machine worked great for a few weeks and then suddenly stopped working Again, this is the first mention that the company has ever made that the machine error was our fault No one ever mentioned this to me during any of my emails or phone calls during the entire return process This sounds like an excuse to make this whole thing look like our fault No one ever asked me if I primed the machine I did and would have told you this if you asked You have a faulty product It happens, no big deal Just take ownership, make a simple and timely return and apologize I am not mad it was faulty, I am disappointed with how the company has handled the return It sounds like the company is restocking this particular machine which also makes me worried for whoever gets it next I did prime it which means it should work, but it didn't Looks like this will lead to another return which I would not wish this extremely drawn out and exhausting return process on anyone I hope they don't now try to blame the next customer as well Makes me wonder if my machine was also recycled form someone else I hope not! We will never knowThe company's response is unacceptable The company is still not honoring their original word communicated via phone and email to reimburse my shipping costs without demanding I return the KCups which are already gone I received an email today from the company requesting me to send them a copy of my mom's shipping receipt (now the 3rd time I have sent this to them) I have now been promised times that this will be sent to me I would be happy to close this case at a later time if a check is sent and their response is changed to admit the truth about this transaction Nothing they have done has been a courtesy like they claim I do not want this to happen to someone else One of the worst customer service experiences I have ever had I have spent so much time and energy on this mainly because I really wanted to see this company live up to their claims for satisfaction and good business Please honor your employee's word and work on your customer service so that others will not have to go through this Regards, [redacted]
I have ordered from COFFEEFORLESS a few times and had great experiences until December 3rd I ordered a dollar coffee orderImmediately I received my tracking number and it was on its wayIt arrived in California on the 11th of December but it never left the FEDEX facilityI called and emailed them and they could not find the packageApparently, the label was ripped off and it was returned to COFFEEFORLESSIt arrived on the 21st of December back at the Pennsylvania facilityI called and emailed and received a positive response from Morgan C [redacted] I was told that they would expedite a new shipment outI expected it pretty quick but again the days went by and no tracking number was sentI called and emailed Morgan but never received a phone call or emailOn January 2nd I received a survey about my order that I still had not receivedOn January 4th I spoke with a new person who assured me they would get me a tracking number and find out where the package wasToday is January 7th I called once againAlex answered and said he was sorry after hearing of my order not being sentSorry is all I receivedHe had no clue where my order was or if it was even shippedI cancelled my order one month and four days after I placed itCustomer Satisfaction is not a priority for CoffeeforlessIt should say customersarelessI am warning all buyers of coffee to be very careful when ordering from the people who don't care at coffeeforless
I found this cite a couple of years ago and have put in a couple of ordersThe pricing and selection are above average, the delivery and satisfaction of the product were above average as wellThe order placement was quick the last two times and would recommend this to others looking to buy in bulk k-cups
A refund was processedThe card issuer should be contacted to verify refunds from CoffeeForLess were processed Once we submit the refunds to the issuer and receive a transaction number we have no further access to the customers account to confirmWe are not able to process another refund as the first one has gone through.The following information is from our payment system.Transaction ID: [redacted] Reference Transaction ID: [redacted] Entry Method: Keyed Transaction Type: Refund Transaction Status: Refund Authorization Code: Payment Method: *** XXXX-XX**
To: Revdex.com Metro Waghington DC and Eastern PARE: Accreditation Standard compliance- Case# [redacted] The order placed on 10/17/Friday at 9:AM, which was processed and shipped within our day processing timeDelivery days for all orders are business days (weekends are not included for any shipping carrier)The shipment was delivered on the next business day, which is Monday,Our shipping policy is as follows:http://www.coffeeforless.com/free-shipping/Our Standard Shipping Policy Domestic orders are sent via [redacted] Expedited shipping orders must be placed before noon EST to be processed that same dayIt may take up to hours to process an orderPlease note this is not included when calculating estimated time of deliveryStandard orders for [redacted] sent within the Continental US may take up to business days to be delivered (weekends not included in this estimate), Packages sent to AK or Hl are delivered via ***We are not able to send to Military/APO addresses at this timeDue to the varying nature of the products available on our website, which come from a number of sources, we are not able to guarantee or set a preference for where an order may originate, Customer service is not able to control where a product may ship from,We've sent a prepaid label to return the products if the customer still wanted a refund, which has not been used.***tracklng [redacted] , ship (P/U) date Tues 11/11/[redacted] LONDONDERRY, NH US [redacted] Estimated delivery :N/ANa [redacted] *([redacted] ASTON, PA US [redacted] Dte/Time Activity 11/11/- Tuesday 4:pm Return lables link emailed in return sentlerKatrina G Customer Service Manager
On Wed, Mar 19, at 4:PM, [redacted] < [redacted] > #222222;"> wrote: Hello [redacted] , The original shipment experienced some issues with the tracking informationWhen the customer notified us, we reshipped the order and according to the new tracking number it was delivered [redacted] Print Help Ship (P/U) date : Fri 2/14/ ***, PA US Delivered Signature not required Actual delivery : Tues 2/18/5:pm [redacted] , IN US Customize DeliveryRequest NotificationsObtain Proof of Delivery More actions Let us tell you when your shipment arrivesSign up for delivery notifications Travel History Help Hide Date/Time Activity Location - 2/18/2014-Tuesday 5:pm Delivered [redacted] , IN Left at front doorSignature Service not requested 8:am On [redacted] vehicle for delivery [redacted] , IN 7:am At local [redacted] facility [redacted] , IN 3:am Departed [redacted] location [redacted] , KY - 2/17/2014-Monday 6:pm Arrived at [redacted] location [redacted] , KY - 2/15/2014-Saturday 7:am Departed [redacted] location [redacted] , MD 2:am Arrived at [redacted] location [redacted] , MD - 2/14/2014-Friday 7:pm Arrived at [redacted] location ***, PA 6:pm Picked up ***, PA We did respond to her email with the following: We responded to her email with the following but did not receive any further correspondence, so the assumption was she received the order Sales - CoffeeForLes [email protected] Feb to [redacted] Hello *** We apologize for any inconveniences you may have experiencedA request for reshipment has been scheduled for this claimFor your ease, you can track its progress hereIf you still want your refund, you will have to refuse delivery of this packageOnce it has been returned to the warehouse, we will be able to issue a refund to your accountIf you have any other questions please contact us Kind Regards,
The order was placed on 9/5 and shipped via [redacted] Ground. There was a notice on the tracing information indicating a delivery exception due to weather (Hurricane Harvey). We email tracking information to our customers so they can track the shipment to see where it is and when it will... be delivered. [redacted] does not notify us or the customer of certain types of shipment issues.The customer contacted us to inquire about the order, at which time we tracked the order on ***.com and saw the delay notice. We informed him due to Hurricane Harvey and the flooding, there is a delay. The customer was not happy about this and wanted to know why we did not notify him. The representative explained the delay and provided the information that appeared on the [redacted] website. We do not have any information beyond what *** provides and do not have the information prior to checking the tracking information. The representative also explained the major issue of flooding in certain parts of the State would put a halt on delivers. The customer stated he was not in that city and has no flooding in his area so there should be no delay. However, depending on the [redacted] route and delivery hub, a number of deliveries would be affected by the flooding in other cities or even other States. The customer asked that the representative find out where it is, when it would be delivered and specified it needed to be delivered ASAP. We did contact [redacted] to get information but they had no ETA, they stated it depends on the weather but drivers will not be put at risk to deliver packages with the kind of damage experienced in the customers’ State.The shipment was 1 day late, which we understood the customer no longer wanted the order because of this. We asked that he refuse the shipment (please see emails below). Once the item was returned we refunded the order, however the customer stated he opened a dispute with the credit card company. Unfortunately once we process a refund it is then in the hand of the card issuer to put it back on the customers’ card and we are not able to speed up that process with an open dispute.We are sorry that the information we provided did not lead to the on-time delivery. We also apologize that the information was not provided in a professional manner and that issue was dealt with internally. Our customer support service is designed to alleviate customer frustration, not add to it and further training for these situations have been provided We will defiantly put a process in place to notify customers of possible delays due to weather conditions and other issues beyond our control.
We require return tracking information, as stated on the return authorization form instructionsThe tracking number must be provided to us so we can track the package in the event it does not make it back our warehouseWe have no received notice of this return from the warehouseOnce we have the return tracking showing the return, we process a refund
We require return tracking information, as stated on the return authorization form instructionsThe tracking number must be provided to us so we can track the package in the event it does not make it back our warehouseWe have no received notice of this return from the warehouseOnce we have the return tracking showing the return, we process a refund
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]
The particular product ordered is sent directly from the manufacturer/ supplier to our customersWe were notified the product was no longer available once the manufacturer received the order slipAll other items shipped right away so the order was charged However, the customer has been refunded for the $for this productThe customer may check with the card issuer to determine the processing times for the refundThe refund transaction number is [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because the statements made by the company were and unacceptable and frankly sound like bullying They should correct these very misleading comments and refund my $shipping as promised many times nowNo where in their advertisement or receipt do they claim that the KCups that came with the [redacted] were $of the $that I paid This was never advertised or communicated before or after purchase or during the return process The company specifically told me not to return the boxes because they had been opened That is not my problem The special is no longer on the company website so I can not verify if they claimed the Kcups were "free" or not I don't think it matters, because they are the ones that told me not to return them I offered to If you record your calls, feel free to go back and listen I asked twice and he said no please don't return the Kcups My mother gave the KCups away once the company told us twice to not return them The company's fault, not ours The company also claimed that the [redacted] machine did not work because we did not prime it first I was actually the one who primed the machine for my Mom before the first use I followed the instructions exactly and the machine worked great for a few weeks and then suddenly stopped working Again, this is the first mention that the company has ever made that the machine error was our fault No one ever mentioned this to me during any of my emails or phone calls during the entire return process This sounds like an excuse to make this whole thing look like our fault No one ever asked me if I primed the machine I did and would have told you this if you asked You have a faulty product It happens, no big deal Just take ownership, make a simple and timely return and apologize I am not mad it was faulty, I am disappointed with how the company has handled the return It sounds like the company is restocking this particular machine which also makes me worried for whoever gets it next I did prime it which means it should work, but it didn't Looks like this will lead to another return which I would not wish this extremely drawn out and exhausting return process on anyone I hope they don't now try to blame the next customer as well Makes me wonder if my machine was also recycled form someone else I hope not! We will never knowThe company's response is unacceptable The company is still not honoring their original word communicated via phone and email to reimburse my shipping costs without demanding I return the KCups which are already gone I received an email today from the company requesting me to send them a copy of my mom's shipping receipt (now the 3rd time I have sent this to them) I have now been promised times that this will be sent to me I would be happy to close this case at a later time if a check is sent and their response is changed to admit the truth about this transaction Nothing they have done has been a courtesy like they claim I do not want this to happen to someone else One of the worst customer service experiences I have ever had I have spent so much time and energy on this mainly because I really wanted to see this company live up to their claims for satisfaction and good business Please honor your employee's word and work on your customer service so that others will not have to go through this Regards, [redacted]
I have ordered from COFFEEFORLESS a few times and had great experiences until December 3rd I ordered a dollar coffee orderImmediately I received my tracking number and it was on its wayIt arrived in California on the 11th of December but it never left the FEDEX facilityI called and emailed them and they could not find the packageApparently, the label was ripped off and it was returned to COFFEEFORLESSIt arrived on the 21st of December back at the Pennsylvania facilityI called and emailed and received a positive response from Morgan C [redacted] I was told that they would expedite a new shipment outI expected it pretty quick but again the days went by and no tracking number was sentI called and emailed Morgan but never received a phone call or emailOn January 2nd I received a survey about my order that I still had not receivedOn January 4th I spoke with a new person who assured me they would get me a tracking number and find out where the package wasToday is January 7th I called once againAlex answered and said he was sorry after hearing of my order not being sentSorry is all I receivedHe had no clue where my order was or if it was even shippedI cancelled my order one month and four days after I placed itCustomer Satisfaction is not a priority for CoffeeforlessIt should say customersarelessI am warning all buyers of coffee to be very careful when ordering from the people who don't care at coffeeforless
I found this cite a couple of years ago and have put in a couple of ordersThe pricing and selection are above average, the delivery and satisfaction of the product were above average as wellThe order placement was quick the last two times and would recommend this to others looking to buy in bulk k-cups
A refund was processedThe card issuer should be contacted to verify refunds from CoffeeForLess were processed Once we submit the refunds to the issuer and receive a transaction number we have no further access to the customers account to confirmWe are not able to process another refund as the first one has gone through.The following information is from our payment system.Transaction ID: [redacted] Reference Transaction ID: [redacted] Entry Method: Keyed Transaction Type: Refund Transaction Status: Refund Authorization Code: Payment Method: *** XXXX-XX**